Bunchesandstems Recenzje 

Incredibly poor services; you specifically ask for delivery the same day with good margin for the company to get their act together by the client (me) ordering in the morning They say no can do and not necessarily within business hrs EVEN IF it is clear to anyone the recipient is a business! Im not happy and will spread the word ✓✓✓

DO NOT BUY FROM THIS STORE

I was sent flowers from my colleagues for the passing of a close friend ordered from this company. The flowers were ordered on 20th April and arrived on 4th May 2026.

The box contained flowers that were DEAD (they looked like they were picked out of my grandma's garden), a packet of crisps??, and a vase for which we were supposed to put the flowers into ourselves.

My personalised card message was typed on the back of a printed receipt which also doubled as a coupon for a 15% discount for future orders. Very odd!

Ive never seen anything like this. What a terrible service and product. I hope that a refund can be arranged as I was absolutely mortified to receive a bunch of dead flowers after such a long delay.

Accidently ordered from this company instead of the local florist, as it came up as the first response from my search, with the local florist name.
Ordered on a Friday morning, flowers arrived the following Monday, as the order went to the supposed closest delivery point, which was out of area.
So, definitely not same day delivery, and the flowers were half sparse, nothing like the picture, and were half dead.
Apparently, according to the message received, we had an upgrade, due to the inconvenience of having to wait the weekend for delivery.
I'd hate to see it before the upgrade.
Lesson learnt. Be more careful when ordering online, make sure you are in the correct website.
Do NOT use this company if you want lovely fresh flowers delivered on time.

I’m currently trying to get a refund for the last 2 weeks. They did not deliver the flowers I’ve ordered. No one answers their phone. Text gives you the run around and they won’t call you. I’ve now had to dispute with the bank.
Do Not Order a Delivery through this company
Order no: 24095
Date of order 16/4/26
Then they lie on their reply saying they have no record of my order. I’ve had lots of communication with this company about said order. They have plenty of records.

I ordered what looked to be a nice bouquet of flowers. Picked same day delivery as it was a friends birthday. Took them two and a half days to deliver. Said they added a gourmet something for the late delivery. Nothing extra came, flowers looked horrible and nothing like the picture. Asked for refund and offered $20 store credit. Do not use this company !!!!!!!

Placed an order on 14/04 and was informed there was an issue, and a follow up email saying it would be delivered the next day. Two weeks later, the flowers were still marked as “delayed” in StarTrack tracking, with no clear resolution.

When I requested a refund, I was told the only options were redelivery or store credit, which was unacceptable given the delay. I ultimately had to lodge a complaint with the ACCC to receive a refund.

The company presents itself as Australian, but my experience did not reflect the level of service or reliability I would expect from a local business.

Very disappointing experience — would not recommend.

If I could give zero stars I would. First, was not same day delivery. Rcvd an email at end of day to advise - no phone call. I called them and that’s when I found out they were from the other side of the Country even though it came up in my local area search.
Arrived the following day and the order was wrong! Then rcvd an email to say what I ordered was to be substituted - was nothing like what I ordered. As a good will gesture, they tossed in an open packet of crackers! Asked for a full refund and was told as the order was successfully delivered that a refund wouldn’t be given. Offered a $20 store credit. Over a week later of back and forth. Ended up taking an 40% refund (still waiting for the money) but I am taking it the small claims tribunal for further action. DO NOT USE THIS BUSINESS!!!! Rudest Customer Service and the reply from Management was appalling!

Further update (a week after the wrong flowers were delivered) - was asked to submit a reply and give more info and now they can’t find my order or any history of it. Please don’t waste your time with them unless you like being rage baited by a bunch of total muppets!

If I could leave zero stars, I would.

Where do I even begin? I ordered two sets of flowers before midday and was told they would be delivered that same day. By 5pm, nothing had arrived. After contacting customer service, I was assured the order had been assigned to a local florist and would be delivered by 9pm at the latest.

The next day came… still no delivery.

I then went through multiple back-and-forth phone calls, speaking to six different customer service representatives, all of whom reassured me the flowers would be delivered. Eventually, I was told the address wasn’t within their delivery area after all, and that flowers couldn’t be delivered—only hampers. I was then advised a refund would be processed.

I received two separate calls confirming the cancellation and that my refund would arrive within 2–3 business days. That was over a week ago.

Today, after following up yet again, I was told the refund cannot be processed because the system shows the flowers were delivered—which they absolutely were not.
Now I’m stuck in yet another “investigation” because of poor communication and what appears to be a completely disorganised system. I’m out of pocket over $100 with nothing to show for it.

Extremely disappointing experience from start to finish.

Saturday delivery selected. They were not delivered until Tuesday, so the gift missed the occasion entirely. Customer service only offered a $20 credit and then stopped responding to follow-up emails. Very disappointing experience and I would not use this company again for time-sensitive orders

The flowers I ordered were a far cry from what was delivered. I ordered a bouquet called 50 Blooms of Surprise bud roses in mason jar. The picture showed a full bouquet. What was received was 5 wilted roses in a tiny vase. Very disappointed.
Edit. The company did reach out to me and offer a $30 store credit. Seriously. If $84 gets me four or five half dead flowers, what will $30 get me?

I ordered a bouquet called New Baby Pink. It was for a bridal shower and the bride loves pink. It was supposed to be very light pastels and baby's breath. It turned up predominantly purple (which she does not like) and hot pink. I order the indulgent size which was tiny and too long for the jar and I had to arrange them myself in the jar. They will not refund because they said I had received the flowers but they did not contact me to talk about the colour scheme. And while someone was home to receive the flowers they just left them. Had I seen them I would have told them to take them away. But apparently because I received my flowers, even though they are nothing like I ordered, I will not receive a refund.
If they had even contacted me before delivery to discuss what options were available, I might be ok with this. But they didn't. And what I received was NOT EVEN CLOSE to what ordered.
Do not buy from them!
And they have just stated on my review that they have no record even though they have been in discussions with me for the last 9 days.

Highly discourage anyone to use this Company. They are operated by Bloomex. I had previously had 2 bad exeriences with Bloomex: Extreme delay in delivery, promise of credits that werent received, hours and hours of getting a solve through customer service. So my next order I ensured I went with another company - this one - not know that it was operated by Bloomex. When the flowers were not delivered as scheduled or paid for, the customer service team actually lied about it being in transit etc etc so they would offer a refund. Eventually I had to get the bank to intervene as I kept getting automated responses. When the flowers did arrive 4 days late - to an empty house as the person was away for the funeral, they were in poor condition, and the condolence card was a scissor chopped bit of card. Given this is my 3rd bad experience with this company Bloomex, seems appropriate to alert potential customers.

Stay away from them, they are dodgy, take top dollar ($82)contract it out to Bloomex who also have shocking reviews. The flowers are nothing like the website flowers advertised, more like a cheap bunch of wilted old flowers, definitely not fresh. My so called fresh flower order was sent via Aust post! After reading the reviews I tried to cancel my order the same day within hours but was refused even though they were to be delivered the next day. Beware!
Order 25412, South Australia.

Awful experience please do not use them, they are not running a professional business.
I ordered flowers for a friend on a Wednesday, I did the order early Wednesday morning for a same day delivery - it wasnt delivered and noone contacted me to tell me they werent delivered. I reached out to them the next day on Thursday and they said they will prioritise them to go that day. I asked for a refund and they said no as they will get them out that day (a day late). They STILL were not delivered!! Its now Friday and has been 2 days since the 'same day delivery' and still no delivery. When I called they said they again will prioritise them to go out today (heard that yesterday) - they refused to refund any of the money. So I am out $80 and 2 days after a same day delivery there are still no flowers and no communication to me i keep having to chase them up. Disgraceful.

If I could; I would leave no stars! I am extremely disappointed with this company. The flowers that showed up the day before my wedding were wilted and completely different to the flowers I had purchased. I ordered a beautiful arrangement with minimal roses; and what showed up were 6 white roses and a couple of pink ones. Nothing like i had ordered. Trying to get a refund is the hardest part as they keep wanted to give me store credit - but i will never shop here again!
Do not buy from this company if you are looking for flowers that match the photo on the website.

It’s also funny that the company replied to my review saying they don’t have any record; but I am already talking to them via email and I provided my order number. Way for them to take no ownership and play the dumb game.
Horrible company

Ordered flowers, paid online asked for same day delivery so they charged extra- totally fine. BUT they processed my payment and then decided to email (not call) to say they couldn’t do same day delivery (Thursday) it would be Wednesday next week… that’s a whole week!!

Called to follow it up and they couldn’t have cared less. The young girl said she would speak to her manager- who was at home so I couldn’t speak to her.

It was very poor service. If you can't provide the service you’re charging for, it needs to be made clear before paying.

Would leave 0 stars if I could
Ordered flowers for same day delivery which were not delivered with absolutely no notification.
Had to follow them up and asked for a refund, instead they offered to deliver them still - which I agreed to.
When the flowers arrived them were upside down in the box and squished.
They also did not match at all the picture of what I ordered. Completely different flowers and colour scheme.
When I asked for a refund based on this (after already sending them a clear photo) they asked for a clearer photo and said they can’t do a refund anyway.
Horrible service, will be telling everyone who will listen not to use this service.

Do not use this company very very poor quality and disgusting service. Sent flowers to a family member who had lost their daughter only to be shown the terrible quality and a random packet of plain biscuits. So embarrassing. Avoid at all cost.

DO NOT ORDER from this company. Flowers were minimal for $90 price tag - 3 roses and a few carnations in a small jar. Rang on the day and promised a call back - not received. Emailed 3 days in a row - no response. Rang and I was not happy to receive a $25 voucher or a redelivery for me to pay $25 (how embarrassing for me as it was a gift) the person on the phone hung up on me. I called back again asking to speak to the supervisor who was 'mot available' I asked for a return call which was not received. Then an email came asking all my details about the order. Now they are saying they have no record of my order which I can see in the feedback they do to lots of people. BUY LOCAL AND DO NOT USE THEIS COMPANY.

First of all I ordered a bouquet of flowers with a glass vase and card. For some reason the flowers were left of the order and only the vase and card went through, so I had to re-order the flowers again. After realising the price I tried to cancel the order of the glass vase because it was overpriced. Even though I called to confirm the cancellation and they agreed to give a refund it was still ordered and delivered.

Secondly, this is supposed to be an anniversary gift so obviously I would have wanted the flowers presented nicely in the vase. But strangely, it was delivered in a separate box with the flowers in another separate box. This ruined the surprise and effect of receiving the flowers. The recipient had to assemble it herself. Other floral companies I know would have taken the care to present the delivery and their product well. The delivery was also made the last minute around 9pm.

Lastly, I was given substitutions from a vase to a mason jar and some flowers were swapped as well. The overall quality is absolutely not what I would have expected for how much I paid.

Very disappointed.