The worst experience ever. Failed to deliver to my cancer patient mother and expected her to drive 40 mins to collect the flowers after chemo. Customer service don't care and don't call back as promis... Zobacz więcej
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The flowers received were nothing like those I’d ordered. I realise I wanted them delivered quickly, but there is no point in you having sample arrangements if the florists then put together any old t... Zobacz więcej
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Ordered a spray of white roses and lilies from Australia to UK, for funeral of a loved one. Instead of a spray arrangement the flowers were delivered in a cardbord vase, like the ones are sold in supe... Zobacz więcej
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They supplied great flowers and also went out of their way to deliver them for me. Considering I gave them the wrong address it didn't help. This was unknown to me as it was given to me from another p... Zobacz więcej
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Informacje przekazane przez różne źródła zewnętrzne
Order flower delivery for all occasions from Australia's most trusted florist for local and international flower delivery. Get same day flower delivery in Australia on our range of bouquets, arrangements & hampers from only $44.50. Afterpay & zipPay av...
Dane kontaktowe
Saint Edmonds Road 4-12, 3181, Prahran, Australia
- www.interflora.com.au
2,4
Słaba
76 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 95% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
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The worst experience ever
The worst experience ever. Failed to deliver to my cancer patient mother and expected her to drive 40 mins to collect the flowers after chemo. Customer service don't care and don't call back as promised. Shockingly inhumane service!
7 lipca 2026
Opinia niezależna
Odpowiedź od Interflora Australia
Thank you for taking the time to share your feedback. We are sincerely sorry to read about your experience and can appreciate how distressing this must have been, particularly given the flowers were intended for your mother while she was undergoing cancer treatment.
The situation you've described is certainly not the standard of service we aim to provide. We understand your concerns regarding the delivery outcome (highly unusual), the communication you received, and your experience with our customer service team.
Unfortunately, we are unable to identify your order from your Trustpilot review alone. If you could please reply with your Interflora order number, or alternatively the sender's name and the recipient's postcode, we would welcome the opportunity to investigate what occurred and review the handling of your order in full.
Thank you for bringing this to our attention. We hope to have the opportunity to investigate this matter further and respond to your concerns.
I am writing to express my profound…
I am writing to express my profound disappointment with the flowers I recently received from your service( interflora Darwin.
The bouquet delivered was far below the standard I expected and did not at all resemble the order I placed.
The flowers appeared lifeless and wilted, resembling dead plants rather than fresh blooms. Additionally, several flowers were so fragile that they fell over upon arrival, which is completely unacceptable. This experience has left me extremely dissatisfied, as I was expecting a fresh and vibrant arrangement in line with what was advertised and ordered.
3 lipca 2026
Opinia niezależna
Odpowiedź od Interflora Australia
Thank you for taking the time to leave your review. We're very sorry to hear that you were disappointed with the bouquet you received. We understand how upsetting it is when an arrangement doesn't meet your expectations.
We'd appreciate the opportunity to investigate this further. Could you please email your order number, along with several photographs of the flowers, to quality@interflora.com.au? If possible, please include:
At least one photo showing the entire bouquet.
A few close-up photos highlighting the concerns you've described.
Once we've received this information, our Quality team will review the arrangement against our quality standards and be in touch with you as soon as possible.
We appreciate you bringing this to our attention and hope to have the opportunity to resolve this for you.
Ordered a spray of white roses and…
Ordered a spray of white roses and lilies from Australia to UK, for funeral of a loved one. Instead of a spray arrangement the flowers were delivered in a cardbord vase, like the ones are sold in supermarkets. and the charge was 5 times more. Upon seeing the photo, I burst into tears with disappointment. Their excuse is that because it was addressed to residential address, in a foamed cardbord box would last longer. It was not upto their decision and they should have delivered what was ordered. The flower was intended to be taken to the church the next day that was the day of funeral by our nephew.
25 czerwca 2026
Opinia niezależna
Odpowiedź od Interflora Australia
Thank you for taking the time to share your feedback. We are very sorry to hear how disappointing this experience was, particularly given the circumstances surrounding your order. We understand how important it was for your tribute to reflect what you had chosen, and we're sorry to learn that seeing the arrangement added to what was already a very difficult time.
We would like the opportunity to investigate this matter further, including reviewing the order details and the decisions made by the fulfilling florist. Unfortunately, we're unable to identify your order from your Trustpilot review alone.
Could you please contact us with your order number (or the sender's name and recipient's details) so we can locate your order and conduct a full review? Once we have those details, we'll be in touch as quickly as possible.
highly recommend
highly recommend! easy to order and delivers on time
24 czerwca 2026
Opinia niezależna
Odpowiedź od Interflora Australia
Thank you so much for your kind review! We're delighted to hear that you found the ordering process easy and that your delivery arrived on time.
Easy orderingOur experience with Interflora was…
Our experience with Interflora was great. Navigating their website was very easy, there was a great selection of flowers to chose from, and placing the order was also easy to do. It would be great if Interflora provided information on when our order was delivered, as other delivery companies do, including Australia Post, Amazon etc.
14 czerwca 2026
Opinia niezależna
Odpowiedź od Interflora Australia
Thank you for your kind feedback. We're delighted to hear that you found our website easy to navigate, enjoyed our selection of flowers, and had a smooth ordering experience.
We also appreciate your suggestion regarding delivery notifications. Delivery confirmation is available for many of our orders, although the process can vary depending on the local florist completing the delivery. We recognise how valuable these updates are and are continually working to improve the consistency of delivery notifications across our florist network.
Thank you for taking the time to share your experience and feedback with us.
I am extremely disappointed with the…
I am extremely disappointed with the service I received from Interflora.
I ordered flowers for my daughter's birthday in France through Interflora's international delivery service. The order was placed well in advance of her birthday on 16 June, and payment was made in full. As this was my daughter's first birthday away from home, I wanted to make the occasion special by sending her flowers.
When placing the order, I provided my daughter's Australian mobile number as requested. She was house-sitting in France and was at the delivery address all day on 16 June. Despite this, the flowers were not delivered.
At 5pm on her birthday, I received a message from Interflora asking for her mobile number. I immediately responded and also provided her new UK mobile number. However, this is a delivery service and Interflora already had the full delivery address. My daughter was at the property all day, so there was no reason the delivery could not have been completed.
I then received an apology from Interflora on 18 June. By that point, her birthday had passed and the flowers had still not arrived. I requested a refund, but I have yet to receive any response.
I chose Interflora because I believed they were a reputable company with the experience and network to handle international deliveries professionally. Instead, the delivery was missed on an important occasion, communication was poor, and my refund request has been ignored.
This experience turned what should have been a special birthday surprise into a very disappointing situation. Based on my experience, I would not recommend Interflora's international delivery service.
19 czerwca 2026
Opinia niezależna
Odpowiedź od Interflora Australia
Thank you for taking the time to share your feedback. We are very sorry that your daughter’s birthday flowers were not delivered as expected, especially for such an important occasion while she was away from home.
We completely understand how disappointing this would have been. Our international orders rely on our overseas delivery partners, and in this case we were advised there was an issue reaching the recipient on the delivery date. However, we appreciate that you provided the requested contact details promptly and that this experience did not meet the standard of service we aim to provide.
We sincerely apologise for the missed delivery, the delay in communication, and the frustration caused. This has been escalated with our international partner for review, and our team will follow up directly regarding the refund request.
Flower basket was lovely
Flower basket was lovely, however they were delivered on the wrong day.
7 maja 2026
Opinia niezależna
Odpowiedź od Interflora Australia
Thank you for your feedback. We're delighted to hear that the flower basket was lovely.
We are sorry to learn that the delivery may not have occurred on the requested date. If you could please contact us with your order number and further details regarding the delivery date, we would be happy to investigate the matter and address it directly with the fulfilling florist.
Thank you for bringing this to our attention, and we look forward to assisting you further.
Lovely flowers, terrible service
While the flowers were a lovely comfort to the recipient after her husband's deathh, a second set were then delivered by the same florist. The next day, they then called the recipient (grieving widow) and demanded the second set back. This was their error, and troubling a grieving family for their mistake was not classy and really detracted from the comfort this was meant to offer. (Order number #26-0057946)
17 czerwca 2026
Opinia niezależna
Odpowiedź od Interflora Australia
Thank you for your feedback. We are pleased to hear that the flowers brought some comfort to the recipient during such a difficult time.
However, we are very sorry to learn about the subsequent experience. We understand how upsetting and inappropriate this would have felt, particularly given the circumstances. Providing compassionate service is extremely important to us, and we regret that this situation detracted from the sentiment behind your gift.
Thank you for providing your order number and allowing us to investigate this further.
After speaking with the florist, we understand that a duplicate arrangement was accidentally delivered due to a printing error. We were advised that the recipient kindly contacted the florist to let them know about the duplicate delivery and agreed for the additional arrangement to be collected from her property, as she did not want the florist to incur the cost of the error.
While we appreciate that any contact regarding this situation may have felt upsetting given the circumstances, we are pleased to hear that the florist was apologetic and worked to resolve the mistake as sensitively as possible.
We sincerely apologise for the duplicate delivery error and thank you for bringing your concerns to our attention.
They supplied great flowers and also…
They supplied great flowers and also went out of their way to deliver them for me. Considering I gave them the wrong address it didn't help. This was unknown to me as it was given to me from another person. Anyway the person received the flowers and was very happy.
14 maja 2026
Opinia niezależna
Odpowiedź od Interflora Australia
Thank you for your kind feedback. We're delighted to hear that the flowers were well received and that the recipient was so happy with them.
We're especially pleased that our florist was able to assist with the delivery despite the address mix-up. We understand that these things can happen, and it's wonderful to know that everything worked out in the end.
Thank you for choosing Interflora, and we look forward to helping you again in the future.
Odpowiedź od Interflora Australia
Thank you for your wonderful feedback. We're delighted to hear that you had such a positive experience. Tim will be thrilled to know that his service made such an impression.
We truly appreciate your recommendation and look forward to helping you again in the future.
The flowers i ordered are nothing like…
The flowers i ordered are nothing like i thought they would be. Much smaller than the picture and missing some of the lighter green flowers. Even if those were out of stock they could have filled with more white ones. Very disappointing.
15 czerwca 2026
Opinia niezależna
Odpowiedź od Interflora Australia
Thank you for your feedback. We are sorry to hear that the arrangement you received did not meet your expectations. We understand how disappointing it can be when the flowers differ from the pictured design, particularly when key elements appear to be missing and the overall size is not what you anticipated.
We would appreciate the opportunity to investigate this further. Please email photos of the arrangement, along with your order number, to quality@interflora.com.au so our Quality Team can assess the flowers and review the matter with the fulfilling florist.
Thank you for bringing this to our attention. We value your feedback and would welcome the opportunity to look into this for you.
Congratulatory flowers
The congratulatory flowers I ordered for my daughter in law were delivered same day. They were bright and cheerful and I liked the typed card.
9 czerwca 2026
Opinia niezależna
Odpowiedź od Interflora Australia
Thank you for your lovely feedback. We're delighted to hear that your congratulatory flowers were delivered the same day and arrived looking bright and cheerful. It's also wonderful to know that you appreciated the typed card, which helped make your gift even more special.
Thank you for choosing Interflora. We hope to help you celebrate many more special occasions in the future.
Nothing like the pictures- dreadful
The flowers received were nothing like those I’d ordered. I realise I wanted them delivered quickly, but there is no point in you having sample arrangements if the florists then put together any old thing. The flowers were not very fresh- all too far opened- and a mess. Not professional and I was not impressed- in fact I was embarrassed. Will not use you again.
19 maja 2026
Opinia niezależna
Odpowiedź od Interflora Australia
Thank you for your feedback. We are very sorry to hear that the flowers received did not meet your expectations and that the arrangement was so different from what you had ordered. We understand how disappointing and embarrassing this must have been, particularly when sending flowers as a gift.
We take concerns about flower quality and presentation very seriously. If possible, we would appreciate the opportunity to investigate this further. Please email photos of the arrangement to quality@interflora.com.au, along with your order number, so our Quality Team can assess the flowers and review the matter with the fulfilling florist.
Thank you for bringing this to our attention. We value your feedback and would welcome the opportunity to look into this for you.
We received no feedback about whether…
We received no feedback about whether the flowers were received or not.
7 stycznia 2026
Opinia niezależna
Odpowiedź od Interflora Australia
Thank you for your feedback. We understand how important it is to know when flowers have been safely received, and we're sorry you did not receive an update on this occasion.
Delivery confirmation is available for many orders, although the process can vary depending on the local florist completing the delivery. We are continuing to work with our florist network as a priority to improve the consistency of these updates. We really appreciate you taking the time to share this with us.
Dissatisfied
While the payment side went well, I was not informed whether the flowers were ever delivered. There should be q quick email to confirm this.
31 maja 2026
Opinia niezależna
Odpowiedź od Interflora Australia
Thank you for your feedback. We're pleased to hear that the ordering and payment process went smoothly. We understand how important it is to know when a gift has been delivered, and we're sorry that you didn't receive a delivery confirmation on this occasion.
Delivery confirmations are available for many of our orders, although the process can vary depending on the local florist fulfilling the delivery. We are continually working to improve the consistency of these updates across our floral network. We appreciate you taking the time to share your experience, and your comments will help us as we continue to enhance our service.
Easy peasy transaction.
Easy peasy transaction.
Made to order as described and delivered on time.
Will use again and again.
18 czerwca 2026
Opinia niezależna
Odpowiedź od Interflora Australia
Thank you for your lovely review. We're so pleased to hear that your ordering experience was easy and hassle-free. It's wonderful to know your flowers were made exactly as described and delivered on time. We truly appreciate your support and look forward to helping you again and again in the future.
Excellent service & Delivery
Excellent service & Delivery
Flowers were identical to the picture.
Beautiful.
Would certainly use Interflora again.
17 czerwca 2026
Opinia niezależna
Odpowiedź od Interflora Australia
Thank you for your wonderful feedback. We’re delighted to hear that the flowers were identical to the picture and arrived looking beautiful. It's great to know you were happy with both the service and delivery. We truly appreciate your support and look forward to helping you celebrate many more special occasions with Interflora.
The flowers delivered matched their…
The flowers delivered matched their description and arrived on time.
10 czerwca 2026
Opinia niezależna
Odpowiedź od Interflora Australia
Thank you for your feedback. We're delighted to hear that your flowers arrived on time and matched the description provided. We take great pride in ensuring our customers receive exactly what they expect, and we appreciate you taking the time to share your experience. We look forward to helping you celebrate life's special moments again soon.
Delivered 2 days early than specified
Paid for delivery on Mother's day but they delivered 2 days earlier than Mother's Day without any warning or advice this would happen. Then they give guff that they make every effort to deliver on correct time. Rubbish! no apology, no customer service, bad luck! Will never use them again.
10 maja 2026
Opinia niezależna
Odpowiedź od Interflora Australia
We are very sorry to hear you were disappointed with the delivery timing of your Mother’s Day order.
For the Mother’s Day period, flexible delivery arrangements were clearly advised during the ordering process, on our website and within the order confirmation provided at the time of purchase. These terms outlined that, due to extremely high demand and limited courier availability in some areas, orders requested for Mother’s Day could be delivered between Friday and Sunday of the Mother’s Day weekend.
While we certainly understand that delivery on Friday may not have been your preferred outcome, the order was delivered within the advised delivery window communicated prior to purchase.
We do appreciate your feedback and are sorry to hear the experience left you dissatisfied.
Absolutely Appalling
I ordered flowers to be delivered 6 days in advance of placing the order. I placed the order over the phone so they have no excuse. The morning of the supposed delivery I received an email stating that unfortunately they have no local florists in that area and therefore cannot make the delivery and my money will be refunded within 1-2 days. They had virtually a weeks' notice of the delivery date and yet they notified me that morning with no time to arrange anything else. Absolutely disgusting, will NEVER deal with them again
In reply to Interflora’s response ..
Let me stress, this was NOT a Mother’s Day order. It was scheduled for 3 days after Mothers day. Nothing to do with Mother’s Day
Your email to me stated that the delivery address was outside of city limits and you do not have a florist that services this area. Surely you have some kind of data base that allows you to know your service areas. I placed the order by phone to a real person. This is just not good enough. And to think that everything is fine because you said sorry for the inconvenience, here’s your money back, is absolutely disgusting and shows a definite lack of any care factor what so ever.
You need to look into the systems you have in place so things like this don’t happen.
Not sure what you specifically want to speak about, you cannot change the outcome of your poor service or attitude but the order number attached to the email is 26-0044722#589395340
13 maja 2026
Opinia niezależna
Odpowiedź od Interflora Australia
We appreciate your clarification and sincerely apologise for the disappointment caused by the cancellation of your overseas order.
You are correct that this was not a Mother’s Day delivery order. However, the period immediately following Mother’s Day still places significant operational pressure on many florists even those overseas due to backlog volumes, reduced stock availability and delivery capacity constraints flowing on from the peak trading period.
Our overseas affiliates in the US contacted us on the 14th May to advise that unfortunately our partner florist had did not reopen after the busy Mother's Day trading period despite being scheduled to re-open on your delivery date, Wednesday 13th May. Upon receiving your order, our florist unfortunately advised that the address location was outside city limits and they did not currently have a courier who serviced that area.
Orders are accepted in good faith based on the servicing availability known at the time of booking.
We completely understand your frustration that this advice was not provided until the scheduled delivery day by our US partner and sincerely apologise for the inconvenience and lack of opportunity this gave you to arrange an alternative.
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