I have been a Brita Flow consumer for years but required a replacement tap due to constant use. I was given 'top notch' support from Babs and Maxine to help me and a replacement tap is on its way. G... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Had a missing indicator light replaced quickly once I raised the issue. No fuss or insistence on receipt paperwork for proof & took my statement as truthful that I had received the appliance as a Xmas... Zobacz więcej
Reakcja na opinię
I received a very speedy response to my query regarding a filter jug memo that isn't working. Brita are sending a new one which I should receive in a few days. Excellent customer service. Thank you... Zobacz więcej
Reakcja na opinię
This is the second Brita water filter which has required a replacement indicator light after long and faithful service. Both times I have contacted Brita and they have replaced the indicator light fre... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
BRITA a global family committed to creating a positive and sustainable impact in the world of water!
Dane kontaktowe
9 Granville Way, OX26 4JT, Bicester, Zjednoczone Królestwo
- 0344 742 4800
- enquiries@brita.co.uk
- brita.co.uk
4,7
Doskonała
4 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Brilliant customer service
Brilliant customer service - very responsive and listened well, providing a free replacement for a sports bottle gone faulty after nearly 2 years
2 kwietnia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Brian
Thank you for your great feedback. We’re really glad our team could help and resolve the issue quickly with a replacement. Your kind words mean a lot to us.
Team BRITACare
Ordered a spare part for water filter…
Ordered a spare part for water filter jug online. I received an email acknowledgment advising that the part had been dispatched. I received the replacement part 4 days after ordering! Excellent customer service. Thank you.
2 kwietnia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi CL
Thank you for your lovely review. We’re really pleased to hear your spare part arrived quickly and that you were happy with our service. Thanks for choosing us.
Team BRITACare
Had a problem with a faulty filter…
Had a problem with a faulty filter carbon coming out. A few pictures to customer services and a replacement sent out
1 kwietnia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Mr Finney
Thank you for your feedback. We’re sorry to hear about the faulty filter, but we’re glad our customer service team could resolve this quickly with a replacement.
We appreciate your kind feedback.
Team BRITACare
Customer service is brilliant I can’t…
Customer service is brilliant I can’t fault, my timer on my water filter lid had stopped working and googled how to replace battery etc. I contacted BRITA and they replied within an hour and sent a replacement for free even though my filter is 3 years old. Can’t fault that, thank you BRITA
1 kwietnia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Beccy
Thank you for your lovely feedback. We’re delighted to hear our customer service could help and that we were able to resolve this quickly for you. Your kind words are much appreciated.
Team BRITACare
Replacing the indicator battery.
Replacing the indicator battery was an easy and smooth process.
From the beggining when I start the conversation, requesting an replacement until the end , when they confirm my request.
Very helpful and kindness customer advisors.
1 kwietnia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Alina
Thank you for your kind feedback. We’re glad to hear the replacement process was smooth and that our advisors were helpful and friendly. We really appreciate you taking the time to share your experience.
Team BRITACare
I have been using Brita jugs and…
I have been using Brita jugs and filters for many years and recently, for the first time, one of the filters was faulty. I contacted Customer Care and within a very short time I received a replacement filter and a Freepost label to return the faulty filter.
Very impressed with this service, excellent response.
1 kwietnia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Marion
We’re so pleased to hear that, after many years of using BRITA, our team could quickly help resolve the issue with your filter. It’s great to know the replacement and return label reached you promptly.
Thanks again for your kind words and for being a loyal BRITA user.
Team BRITACare
My indicator for my jug stopped…
My indicator for my jug stopped working,
Sent a email saying that it was not working and the next day, I got a reply saying that a replacement indicator was being sent out,
Very quick and professional service
Thanks brita and to the person called Laura who dealt with my email
1 kwietnia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Clive
Thank you so much for your lovely review.
We’re really glad we could help get your indicator sorted so quickly. I’ll make sure Laura sees your kind words too, she’ll be delighted.
Thanks again for taking the time to share your experience.
Team BRITACare
I received the parts I needed to…
I received the parts I needed to address my issues and you gave me a prompt reply to my email which was fantastic.
Thanks,
Darren
1 kwietnia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Darren
Thank you so much for your review.
We’re really pleased to hear you received the parts you needed and that our team could reply to you so quickly.
Thanks again for your kind words.
Team BRITACare
Brita team very professional
I had an issue with my Brita jug, but the team was immediately responsive and very supportive. I’m currently waiting for the replacement part, and I’m confident it will resolve the problem. Thanks, Brita!
31 marca 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Max
Thanks for your review.
We’re glad our team could support you quickly and that your replacement part is on the way. If you need anything else, we’re here to help.
Team BRITACare
Absolute rubbish experience following…
Absolute rubbish experience following request for some in depth information re standard water filters.
Was not given complete information as requested and sent a lot of technical stuff in an attachment which didn’t help much either.
All I needed was a simple, easy to understand response to a few simple questions.
Disappointing service from what was once a great reliable company.
30 marca 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Alan
Thank you for taking the time to share your feedback, and I'm really sorry to hear that your recent experience wasn’t up to the standard you expected from us.
We always aim to provide clear, straightforward information, and it’s disappointing to learn that the details we sent were not as helpful or easy to understand as you needed.
We'd really like the opportunity to make this right for you. If you're willing, please contact us at enquiries@brita.net and we’ll be happy to provide a clear, concise explanation tailored to your specific questions, without unnecessary technical jargon.
Team BRITACare
Absolute over and beyond expectations, much recommended
Needed a replacement part for my Brita jug that I purchased more than 2 years ago, yet the customer service was helpful and sent me the part I needed quickly. I can only recommend Brita, prompt response for inquiries, polite and swift resolution. Thank you customer service team!
24 marca 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi xy
Thank you for your wonderful feedback. We’re delighted to hear that our team could help you with the replacement part so quickly. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your positive experience.
Team BRITACare
Very helpful and efficient
My Britta Filter battery indicator stopped working so I emailed them to ask if they could send me another one. I brought it off Amazon over a year ago but added all necessary information. Received a reply the next day from Laura to say that they had shipped one out for me in the post.
That was Tuesday and I received three days later, today. Which is fantastic.
27 marca 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Dee
Thank you so much for your kind review. We’re delighted to hear that Laura was able to assist you quickly and that your replacement arrived promptly. We really appreciate you taking the time to share your experience.
Team BRITACare
Brita filter issue
I recently emailed Brita regarding a problem with a faulty water filter cartridge.
The issue was very quickly resolved and they sent me replacement cartridges.
Thank you so much for responding and resolving this problem so quickly
26 marca 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Mr Heslop,
Thank you for your kind feedback.
We’re really pleased to hear the issue was resolved quickly and that the replacement cartridges arrived safely.
Thanks again for taking the time to share your experience. 😊
Best wishes
Team BRITACare
We had an issue with our Marella water…
We had an issue with our Marella water jug, stress lines in the moulding, we contacted customer support and got a response quite quickly, after sending them a photo of the fault in our jug we were sent a replacement within a week.
19 marca 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Brenda,
Thank you for sharing your experience.
We’re glad our customer support team could resolve the issue quickly and get a replacement to you without delay.
We appreciate your feedback and your continued trust in BRITA. 😊
Best wishes
Team BRITACare
I’ve just brought several model vital…
I’ve just brought several model vital bottles and the instructions are absolutely rubbish. The filters look different on each side but absolutely no directions if they can be placed either way or what way they should be placed. Also doesn’t say should you fill the bottle through the filter or not. Was about to buy these for everyone in the family but now I’ve wasted an hour of my life trying to find out info that would be so easy to just put in the instructions (and I am still none the wiser) I won’t be spending my money with a company who can’t be bothered to provide info on perfectly reasonable and obvious questions. I’m so cross. A flipping water bottle has ruined my morning and as I won’t use the thing until I know I’m using it properly I’ve just wasted my money 😡
26 marca 2026
Opinia niezależna
Odpowiedź od BRITA UK
Good afternoon,
We’re really sorry to hear about your experience and understand how frustrating this must have been, especially when you were trying to use the product correctly.
We appreciate you taking the time to share this feedback, as clear instructions are important and we’re sorry this caused confusion and disappointment. We’d like the opportunity to help you directly and make this right.
Please could you contact our customer care team at enquiries@brita.net
We’ll be happy to provide clear guidance on using the Vital bottle and its filter, and assist further if needed.
Thank you for bringing this to our attention.
Best wishes
Team BRITACare
Superb service and super products
Whether the filters do what they say they should, I can’t prove scientifically, but I can absolutely attest to the fact that Brita filters make my water taste a lot better. I live in a very high limescale area, with a lot of building up on my taps after just a few days.
Customer service wise, my last jug developed cracks around the top and the customer service team simply needed a picture and some details about the purchase and they were happy to send a replacement which arrived after a day or so. I couldn’t be happier!
25 marca 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi A Candid,
Thank you so much for your lovely review.
We’re really pleased to hear you’ve noticed a difference in taste, even in a high limescale area, and that our customer service team could resolve the issue quickly for you.
Your feedback means a lot to us, thank you for choosing BRITA! 😊
Best wishes
Team BRITACare
Supporting Swimming
Brita kindly supported Sheffield City Swimming Club’s swimming competition (our Spring open meet) in the competition pool at Ponds Forge, Sheffield on Saturday 21st March 2026 for which we are extremely grateful.
21 marca 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Simon,
Thank you for your kind feedback.
We’re delighted to have supported Sheffield City Swimming Club’s Spring Open Meet and wish you every success in future events.
Best wishes
Team BRITA
Odpowiedź od BRITA UK
Hi Irene
thank you for taking the time to leave us a 5 star review. We are happy to hear you received such a quick response.
Team BRITACare
Fantastic service by Harriet thank you
Fantastic service by Harriet thank you
24 marca 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Lynn
Thank you so much for your lovely review! We’re delighted to hear that Harriet provided fantastic service. Your feedback is truly appreciated.
Team BRITACare
Purchased an aluna water jug with…
Purchased an aluna water jug with filter.
I followed the instructions that came with the jug to the letter. The water filter worked fine for the first 5 time filled, then stopped filtering.
I reported to brita who the requested that I had followed the instructions, which I replied I had.
They then sent me another email to say remove filter and re fit.
As explained in first contact the water was not passing through the inner chamber as the valve would not let water through, with or without the filter installed
21 marca 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Andy
Thank you for taking the time to share your experience.
Your jug is part of our PerfectFit range, and when used with genuine BRITA cartridges there should be no reason for the water flow to slow or stop. We’ve asked that you re‑prepare the cartridge to remove any possible air locks and ensure the base of the cartridge is correctly connected to the PerfectFit valve, as this is essential for proper filtration.
If the issue continues after completing these steps, please forward your proof of purchase so our team can investigate further and assist you accordingly as requested.
Team BRITACare
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.