I have been a Brita Flow consumer for years but required a replacement tap due to constant use. I was given 'top notch' support from Babs and Maxine to help me and a replacement tap is on its way. G... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I received a very speedy response to my query regarding a filter jug memo that isn't working. Brita are sending a new one which I should receive in a few days. Excellent customer service. Thank you... Zobacz więcej
Reakcja na opinię
Had a missing indicator light replaced quickly once I raised the issue. No fuss or insistence on receipt paperwork for proof & took my statement as truthful that I had received the appliance as a Xmas... Zobacz więcej
Reakcja na opinię
This is the second Brita water filter which has required a replacement indicator light after long and faithful service. Both times I have contacted Brita and they have replaced the indicator light fre... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
BRITA a global family committed to creating a positive and sustainable impact in the world of water!
Dane kontaktowe
9 Granville Way, OX26 4JT, Bicester, Zjednoczone Królestwo
- 0344 742 4800
- enquiries@brita.co.uk
- brita.co.uk
4,7
Doskonała
4 tys. recenzji
Odpowiada na 96% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Replacement part
Great customer service, helped quickly to replace the broken part.
22 kwietnia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Mel
Thank you for your kind feedback.
We’re really pleased to hear that our Customer Service team was able to help quickly and resolve the issue for you. We appreciate you taking the time to share your experience. 😊
Team BRITACare
Amazing service
Amazing service. From the point of my email to Brita my problem was sorted within 2 hours and at no cost to me. Really impressed with their Customer Care Service. Thank you Brita
21 kwietnia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Wendy
Thank you so much for your kind feedback.
We’re delighted to hear that our Customer Care team was able to resolve your issue so quickly and smoothly. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your experience.
Thank you for choosing BRITA 💙
Team BRITACare
Filter Jug
I had a self inflicted issue with my water filter jug and the Customer service team were brilliant in resolving the issue for me.
21 kwietnia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Clive
Thank you for sharing your experience.
We’re really pleased to hear that our customer service team was able to step in and get everything resolved for you. We truly appreciate your kind feedback.
Team BRITACare
Excellent service
Excellent service. Very quick to respond. Sent out a new jug when I cracked the funnel with all the necessary pictures, info numbers and proof of purchase
21 kwietnia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Annie,
Thank you for your lovely feedback! We’re really pleased to hear you found our service quick and helpful, and that we could get a replacement jug sorted for you promptly 😊
Best wishes,
Team BRITACare
Fast and helpful
Brita was really fast and helpful as I asked for replacing a filter indicator. Great service !!
20 kwietnia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Alessandro
Thank you for the great feedback.
We’re really pleased to hear we could help quickly with your filter indicator and get everything sorted for you. Your kind words mean a lot to us – thanks again for choosing BRITA! 😊
Team BRITACare
The Bench Mark for Customer Service
Brita customer service should be the bench mark of excellent customer care. Great communication, very helpful and the team were able to solve my issue quickly and professionally. Fantastic from start to finish and a very pleased customer.
20 kwietnia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Matt
Thank you so much for taking the time to share such lovely feedback.
We’re thrilled to hear that our team could support you quickly and professionally. Your kind words really made our day, and we’re so pleased we could deliver a smooth, positive experience from start to finish. 💙
Team BRITACare
Replacement tap
Requested a replacement tap and got the best support experience on an already wonderful product. 10/10
17 kwietnia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hello
Thank you so much for your kind review.
We’re delighted to hear you had a great support experience and that you’re enjoying your BRITA product. 😊
Team BRITACare
Fast and friendly service to solve the…
Fast and friendly service to solve the issue of a faulty sensor for my filter tap. Nothing was too much trouble for 'Babs' - a credit to your company!
17 kwietnia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi QT
Thank you for your lovely feedback.
We’re so pleased to hear the issue was resolved quickly, and we’ll be sure to pass your kind words on to Babs, she’ll be delighted! 😊
Team BRITACare
I always use Brita water filters
I always use Brita water filters. The customer service is great. I have Brita water filter dispenser and after using one year the tap stopped working. I contacted the customer service and received immediate response. My replacement is on the way. I’m very happy with the service. I highly recommend the Brita products.
13 kwietnia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Tasneem,
Thank you for your lovely review 😊
We’re delighted to hear you’re happy with both the product and our customer service. Your recommendation means a lot to us.
Thanks for choosing BRITA 💙
Best wishes
Team BRITACare
Had a missing indicator light replaced…
Had a missing indicator light replaced quickly once I raised the issue. No fuss or insistence on receipt paperwork for proof & took my statement as truthful that I had received the appliance as a Xmas gift. Simply sent a photo of the item & received unit in post 7 days later.
7 kwietnia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Ray,
Thank you for your kind feedback 😊
We’re really pleased to hear the issue was resolved quickly and smoothly, and that you were happy with our support.
Thanks for choosing BRITA!💙
Best wishes
Team BRITACare
Excellent service
Excellent service. Free replacement filter memo received within a couple of days. Thank you.
10 kwietnia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Mrs Butler
Thank you for your lovely feedback. We’re delighted to hear you received your free replacement filter so quickly and that you’re happy with the service.
Team BRITACare
The team was very helpful and quickly…
The team was very helpful and quickly resolved my issue by replacing my item
10 kwietnia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Shohanur
Thank you for your kind feedback. We’re really pleased to hear the team was able to help and resolve the issue quickly by replacing your item. Your support means a lot to us.
Team BRITACare
Amazing customer service so quick and…
Amazing customer service so quick and efficient. I think we are usually quick to write negative reviews but honestly it has been a while since I have received top quality customer service like this which makes you trust the brand even more.
9 kwietnia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Suz,
Thank you so much for your kind words!💙
We’re really pleased to hear you had such a positive experience and that it’s helped build your trust in our brand 😊
Best wishes
Team BRITACare
Fantastic customer service and quick…
Fantastic customer service and quick response to my queries
6 kwietnia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Carole
Thank you for your great feedback.
We’re really pleased to hear you received fantastic customer service and a quick response to your queries. 😊
Team BRITACare
Great service
Very prompt reply and still honouring a free replacement battery for current models. Rare to get such quality service these days and especially via email
7 kwietnia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Michael
Thank you for your lovely feedback. We’re pleased to hear you received a prompt response and that we could honour the free replacement battery. Providing reliable service is important to us, and your comments are really appreciated.
Team BRITACare
Broken Indicator
Thank you so very much for your speedy help with the broken indicator on my Brita Jug. Stopped working after 3rd month so I've been filling it with bottled water.
I greatly appreciate the replacement indicator.
This is how to keep your customers returning, great and speedy service.
Yours sincerely,
Janetta
8 kwietnia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Janetta,
Thank you so much for your kind feedback!
We’re really pleased we could help get this sorted for you quickly, and it’s lovely to hear that you’re happy with the replacement indicator. Your comments mean a lot to us
Thanks for choosing BRITA 💙
Best wishes
Team BRITACare
Contacted BRITA customer services as…
Contacted BRITA customer services as the battery on our filter had given up the ghost. The customer service agent (Maxine) kindly offered to provide a replacement Memo FOC. This arrived as per her schedule and is now fitted & working correctly.
Thank you BRITA
7 kwietnia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Andy
Thank you for taking the time to share your experience. We’re delighted to hear that Maxine could help by arranging a replacement Memo and that it arrived as expected and is now working well. Your kind feedback is greatly appreciated, thank you for choosing BRITA.
Team BRITACare
Brilliant customer service
Brilliant customer service - very responsive and listened well, providing a free replacement for a sports bottle gone faulty after nearly 2 years
2 kwietnia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Brian
Thank you for your great feedback. We’re really glad our team could help and resolve the issue quickly with a replacement. Your kind words mean a lot to us.
Team BRITACare
Ordered a spare part for water filter…
Ordered a spare part for water filter jug online. I received an email acknowledgment advising that the part had been dispatched. I received the replacement part 4 days after ordering! Excellent customer service. Thank you.
2 kwietnia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi CL
Thank you for your lovely review. We’re really pleased to hear your spare part arrived quickly and that you were happy with our service. Thanks for choosing us.
Team BRITACare
Had a problem with a faulty filter…
Had a problem with a faulty filter carbon coming out. A few pictures to customer services and a replacement sent out
1 kwietnia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Mr Finney
Thank you for your feedback. We’re sorry to hear about the faulty filter, but we’re glad our customer service team could resolve this quickly with a replacement.
We appreciate your kind feedback.
Team BRITACare
Doświadczenie Trustpilot
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