I have been a Brita Flow consumer for years but required a replacement tap due to constant use. I was given 'top notch' support from Babs and Maxine to help me and a replacement tap is on its way. G... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Had a missing indicator light replaced quickly once I raised the issue. No fuss or insistence on receipt paperwork for proof & took my statement as truthful that I had received the appliance as a Xmas... Zobacz więcej
Reakcja na opinię
I received a very speedy response to my query regarding a filter jug memo that isn't working. Brita are sending a new one which I should receive in a few days. Excellent customer service. Thank you... Zobacz więcej
Reakcja na opinię
This is the second Brita water filter which has required a replacement indicator light after long and faithful service. Both times I have contacted Brita and they have replaced the indicator light fre... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
BRITA a global family committed to creating a positive and sustainable impact in the world of water!
Dane kontaktowe
9 Granville Way, OX26 4JT, Bicester, Zjednoczone Królestwo
- 0344 742 4800
- enquiries@brita.co.uk
- brita.co.uk
4,7
Doskonała
4 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Quick response
Just requested for a replacement part for my Brita Jug.
Response was quick and part is already on it's way.
16 stycznia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi customer,
Thank you so much for your kind feedback! We are pleased we were able to help with a replacement part.
Best wishes,
Team BRITACare
Filter loses effectiveness quickly
Initially, I was impressed with the water’s taste change. Filtered water was still hard having a lot of limestone, but the taste was good. However, just soon after a week of usage by one person, I’ve noticed that the water started to taste bad again. Apparently, the filter ran out of capacity very quickly. I can feel the taste of plastic pipes and chlorine in my tea now, that’s why I returned to buying bottled water. It is very ineffective and expensive, I cannot replace such an expensive filter 3 to 4 times a month. I live in Murcia, Spain, if that matters.
8 stycznia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Anastasia,
We’re really sorry to hear about your experience, and thank you for letting us know.
For tailored help in Spain (including checking set‑up and recommending the best cartridge for your local water), please contact our BRITA Care team here: https://www.brita.es/contact-consumidor
Best wishes,
Team BRITACare
Prompt Service
A prompt response to my request for a replacement Memo unit for our Brita water filter jug. I should be receiving it in the next few days.
13 stycznia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi MarymacM,
Thank you for your feedback! We’re glad we could assist promptly and hope your new Memo unit arrives soon. If you need any further help, please don’t hesitate to reach out.
Best wishes
Team BRITACare
Great customer service
Great customer service. I had a query about why there is water inside the Brita filter packet when I open a new one. They wrote a really good email reply within a day, explaining that this is sterile water from steam sterilising the contents before ceiling, so there is no way of it growing mould
We use the filters, no problems, taste is good and reduces limescale in kettle
14 stycznia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Kate,
Thank you for your kind words! We’re glad our explanation helped and that you’re enjoying the benefits of BRITA.
Your feedback means a lot to us!
Best wishes,
Team BRITACare
Replacement water filter indicator
Needed a replacement water filter battery indicator - was a bit surprised that the battery cannot easily be change. But easily registered product and replacement arrived free of charge and on time. Excellent service
14 stycznia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Jo
Thank you for your review! We’re glad the registration and replacement process was quick and hassle-free. Your feedback on the battery design is appreciated, and we’re happy we could provide excellent service.
Team BRITACare
Replacement Sensor
The water purity sensor in my Brita Active plus water filter tap had stopped working. Contacted Brita and spoke to a service Rep called Stephen. As the sensor wasn't his area he forwarded my enquiry to the right team and a Rep called Babs contacted me. She confirmed that the sensor wasn't working and has sent me a replacement free of charge. Great customer srevice all round.
12 stycznia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Robin
Thank you for sharing your experience! We’re delighted to hear that Stephen and Babs were able to assist and ensure you received a free replacement quickly. Great customer service is what we strive for, and we’re glad we delivered!
Team BRITACare
Waterfall
Quick efficient friendly response to email about a replacement part its on its way a few days later .
A very Happy customer 😀
7 stycznia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Mary,
Thank you for your lovely feedback! We’re delighted to hear you had a quick and friendly experience, and that your replacement part is on its way.
We really appreciate you taking the time to share this. 😊
Best wishes
Team BRITACare
Fantastic customer service
19 grudnia 2025
Opinia niezależna
Odpowiedź od BRITA UK
Hi Adila,
Thank you so much for your feedback!
Best wishes,
Team BRITACare
Really excellent and prompt help
Really excellent and prompt help. Highly recommend.
12 stycznia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Robert,
Thank you for your feedback and 5-star review!
Best wishes,
Team BRITACare
Excellent service and FREE replacement. Thank you so much.
I HAVE HAD MY BRITA WATER JUG FOR QUITE A FEW YEARS AND I KNOW THERE ARE MORE RECENT MODELS, BUT DESPITE THIS BRITA WERE ABLE TO REPLACE THE INDICATOR BUTTON WHICH SHOWS WHEN THE FILTER NEEDS CHANGING; FOR FREE!!!! THANK YOU SO MUCH.
9 stycznia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Frances,
Thank you so much for sharing this!
We’re delighted to hear your BRITA jug has served you well over the years and that our team could help with a free replacement indicator.
Best wishes,
Team BRITACare
Aluna is useless
My girlfriend bought me the Aluna, you have to remove the entire top every time you refill it, so won’t be having it it’s going back to the shop.
You should fire the person in design who developed it, totally useless.
10 stycznia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Gary,
Thanks for the honest feedback, and I’m sorry the Aluna didn’t meet your expectations.
The Aluna is our entry model and it doesn’t include a flip‑top filling flap—it needs the full lid removed to refill. If an easy one‑hand fill is important to you, we’d recommend our Marella, Style or Glass model jugs, which do have a flip‑top lid for quick refilling.
Your jug comes with a 30 day money back guarantee if you are dissatisfied. If you need any help please contact the team at enquiries@brita.net and we will be more than happy to help.
Best wishes,
Team BRITACare
Excellent replacement water filter…
Excellent replacement water filter indicator
Highly recommended at last a company who provides exemplary service
8 stycznia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Chris,
Thank you for your feedback! We are pleased to hear you were satisfied with the after service provided by the team.
Have a great day!
Best wishes,
Team BRITACare
A pity more companies aren’t up to…
A pity more companies aren’t up to Brita standards. Brilliant service with no hassles. I just have one problem, I can’t get the old Memo out!! Help.
10 stycznia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Deidre,
Thank you so much for taking the time to leave us a review. We really appreciate it!
Around the edge of the memo is a small indent designed to help lever out the old memo. Just use a flat head screwdriver and prize it out.
Any issues, please get in touch with the team at enquiries@brita.net
Best wishes,
Team BRITACARE
Water filter memo timer replacement
The water filter memo timer stopped working so BRITA sent me a replacement completely free. First class customer service.
8 stycznia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Lee,
Thank you for your kind review, we are so pleased you were satisfied with the service provided!
Best wishes,
Team BRITACare
The Replacement Cartridge fits after all
I previously posted that my replacement BRITA cartridges did not fit my jug.
I was wrong. They do. There was an attachment in my jug preventing the placing of the replacement cartridge.
BRITA responded to my original post suggesting I contact their Customer Services. I did. And after a few exchanges of emails they found the answer.
So I have amended my post and rating. It is now 5 stars.
8 stycznia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Martin
Thank you for sharing your feedback. We’re sorry to hear about the issues with the cartridges you have purchased and understand how frustrating this must be. We’d really like to look into this for you and help resolve the problem. Please contact us at enquiries@brita.net with your jug model details and any photos if possible, and our team will assist you further.
Team BRITACare
09/01 Update
Thank you so much for your updated review. We are pleased we were able to help and you were happy with the service provided.
Best wishes,
Team BRITACare
Problem solved
So the good thing is that my issue was dealt with immediately,so that tells you that customer satisfaction is at the top of the list,I will continue to support this product/company.
7 stycznia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Trevor
Thank you for your wonderful feedback! We’re so pleased we could resolve your issue quickly and that customer satisfaction shines through. Your continued support means a lot to us.
Team BRITACare
What excellent customer service
What excellent customer service! A prompt response to my query and then it was dealt with immediately. The staff were efficient, friendly and responded straight away. How lovely! How refreshing!
7 stycznia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Wendy
Thank you so much for your lovely feedback! We’re thrilled to hear our team could assist you promptly and make the experience enjoyable. Your kind words mean a lot.
Team BRITACare
Have used Brita jugs for many years and…
Have used Brita jugs for many years and I wouldn’t be without one as our water tastes awful otherwise. I have always had fast and efficient service especially when a replacement parts were needed.
7 stycznia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Marcia
Thank you for your kind words!
We’re thrilled to hear you’ve enjoyed Brita for so many years and that our service has met your expectations. We appreciate your loyalty.
Team BRITACare
Excellent after sales service
Excellent after sales service if you need replacement parts.
6 stycznia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Phil,
Thank you for your review! We’re so pleased you found our aftercare helpful for replacement parts. Your satisfaction means a lot to us, and we’re always here if you need further assistance.
Best wishes,
Team BRITACare
Excellent customer support from Babs…
Excellent customer support from Babs who organised the fast replacement of a damaged part of my filter jug.
6 stycznia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Nathalie,
Thank you for your wonderful feedback! We’re delighted to hear that Babs provided excellent support and ensured a fast replacement part.
We’ll make sure your kind words are passed on!
Best wishes,
Team BRITACare
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