Brewerygateltd Recenzje 

I drove into your car park on the 2nd of January, my pregnant partner stayed in the car. I paid for a ticket and put it in the car

I was picking up a table from a studio that was closing down inside, my partner stayed in the car the whole time as it was upstairs.

Nobody came and checked our car or asked to see a ticket.

We have received nothing from you to say we hadnt paid for a ticket until Gladstones debt recovery send us a letter asking for £170 and threatening us with court - Lovely little treat with a baby nearly here.

No response to our emails or calls to sort it out either.

Luckily I kept our ticket but still been a nightmare to sort out and shouldnt have had to happen in the first place

What a joke!!!! Table booked for 2 hours at Lu Ban Liverpool, so I got a 2 hour ticket, no option for 3 hours as it goes straight to 12 hours & wasn’t paying for that. I was 20 minutes over as waiting for the bill as it was busy in the restaurant, then with it being -1 degrees I had clear my window screen.
So I got a £60 fine & guess what I cannot get hold of them!!! Now it’s gone to £100!!! I want to appeal!!!

Appealed a parking ticket for the cains brewery site as I got 1 digit wrong on the parking location via the parking app and therefore bought parking for the wrong location. I offered to pay an admin fee + the ticket price for the time I spent on their site under their correct location code.

This was regected and so had to pay the fine. This practice of fining people when they've made a genuine mistake is millitant and immoral.

I will avoid parking here in the future and would recommend you do so too.

Absolute shambles of a company!!

Stating I owe them £170 for a parking fine and have been harassing me constantly for the past 6 months via Gladstones Solicitors. I could never appeal my ticket in the first instances and kept receiving the message of ‘no ticket found’, but that’s besides the point anyway! (No help on their part)

It also took you close to 3 months to get in contact with me about this supposed fine, I’m assuming you purposely wait this long knowing people would no longer have the ticket from the purchase of the stated day!

I sent all the details of bank transactions for the day in question to your so called solicitors, (who are very unprofessional) and they’re still saying that the proof of me paying doesn’t matter in the slightest! It’s actually quite comical because when I went back checking all this I’d actually overpaid for my stay!

A real poor excuse of a company, especially in this current climate they’re trying to force people into paying for fines that aren’t even applicable! Disgusting!

Please stop harassing me and sort this out, the solicitors have got proof of the transactions on 24th July 2022.

Biggest Fraud company going!!

BEWARE!!! DO NOT USE!!

Update:
Have resolved this with the below email, looks like I may not of entered my full registration which is hard to dispute at this point.

Very helpful and have cancelled the charge after showing proof of payment.

Overall I would say the carpark is convenient and well situated, just a shame about all this but could be a genuine mistake. Have amended the review as it seems fair if it was my mistakes.

Thanks again for the prompt response while resolving.

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I received a letter from Gladstone solicitors today stating I owed £170. This is outrageous as I paid £5 on the day as shown on my bank account as I do not have the ticket due to it being nearly 2 months a go which we went here for my wife's birthday. Very disappointed as I said on the day what a great place to park it was, now I understand why it was so easy to get a space. Only option I have is to go through the PAP on Gladstones website as the PCN Number provided brings back no details on the brewery gate website to dispute. Assuming this is a scam to try and get extra money, really disappointed this is allowed to happen when I'm so careful about paying for parking.

Absolute joke had to nip to shop to get some change to pay for parking at Cains Brewery as I had a meeting paid by cash as couldn't pay by card so no record of payment as I binned my ticket so paid and got a parking fine will never use this site again

The same as the other peoples reviews complete rip off!!! Machines faulty and then get a £60 fine no one to help etc DO NOT PARK HERE

Parked here for first time as it was my turn to drive, machine kept timing out and wouldn't take a payment so everyone walked away believing the machine to be faulty/not working. I've now got a £60 fine!!!! Absolute rip off of a car park and no one to speak to about it. Fortunately we have all decided that we won't drink or eat in any of the Cain's village establishments again so what they've gained in a rip off fine, they've lost in revenue as we have all been going here since it opened

I used Your Parking Space app to pay for my parking, which I always use when parking in cities, and haven’t experienced problems previously.
However, on this occasion, I received a PCN through the post from Brewery Gate Limited a week and a half after parking, claiming that I’d not paid and displayed or not paid via another method.
Clearly I had, and had evidence via receipt from the app. Perhaps they’re not communicating with third parties that they’re using, or perhaps they’re short on money and sending out fines to everyone (which seems the case looking at all these reviews) to make some money for themselves, hoping someone will have either not kept their evidence of payment or are silly enough to pay! Keep your receipt people! To be fair, they acknowledged my appeal within a couple of hours and cancelled it which was good but it was silly of them to have asked me for £60 anyway.
Even so, I’m not parking here again for the cheek of it. Additionally, the carpark is too small to get out of the spaces without doing a 10 point turn once it is busy. Obviously crammed all the spaces too close together too to attempt to make more money.

horrible company! do not park here and give them your money!! I paid for parking Iwanted upto 12 hours I was charged for upto 2 & stayed longer as I assumed upto 12 hours had been charged! I did not get any notification or message off the machine to say I had gone over my time limit!! Instead they waited and I have now received a threatening letter saying I owe £60 and if I don't pay within 14 days they will charge £100. Absolutely discusting! Essentially I owe them £1 as the incorrect parking limit was charged to me & they're making £59 profit off me! DO NOT PARK HERE.

I parked, went to the parking machine and entered my registration. The machine had some trouble reading my credit card for a contactless payment, but it eventually got there and issued a credit card receipt. It didn't issue a parking ticket but, as many car parks where you enter your registration don't use physical tickets, I thought nothing of it. The machine was clearly ready for the next customer. No message was displayed to show my payment hadn't gone through. I glanced at the credit card receipt and put it in my wallet. If I had looked closely, I might have seen that the receipt said it was a "void transaction receipt" in writing that was partially obscured and, further down, it said "network failed" in small print. However, who looks that closely at a credit card receipt? I left the car park believing I had paid.

I was gobsmacked when I received a PCN from Brewerygate and appealed, explaining the above and providing a copy of the receipt for the failed payment. They have rejected my appeal. So clearly they expect drivers to read the small print on the credit card receipt to make sure their payment has gone through.

If the payment had failed because I had insufficient funds or similar, I could maybe understand their decision. But that isn't the case. The payment failed because their machine didn't work.

I suspect this wouldn't hold up if they took me to court on the basis that they did not give adequate information to show that the payment had failed, but I haven't got time. I am therefore having to pay £60 because their parking machine didn't work when I tried to pay the £5 parking fee and didn't take any effective steps to inform me that my payment had failed. Unacceptable. I won't be parking there again.

Just to add to the above, I tried paying the fine on their website using the same card I had used in the car park. Guess what? Their website rejected it, incorrectly claiming that the CVV was wrong. I had to pay using a different credit card. Totally incompetent.

Edited 3 Jan 2023 to add: Just to respond to Brewerygate's response, I appealed and provided proof of the rejected payment. The appeal was rejected. And really, their response continues to show how incompetent they are as this is set out in my post above. If you are going to respond to a review, try reading it properly.

I was fined even though I had a pay and display ticket and receipt of purchase for the time parked. The weather was dreadful and I hadn't realised that I had pressed one wrong key until the letter arrived. I sent a polite letter with copies of the above, left repeated polite messages on their answer phone about my genuine mistake but to no avail. Impossible to contact so must presume this is their way to make extra money.

This company are a Rip off do not use there car park paid for 2 hours stayed 1 and a half sent a fine for £100 or £60 if you pay earlier they send proof of when you enter the car park and leave but cannot produce a copy of your parking ticket (Who keeps a parking ticket after there visit) ?

My 82 year old father in law received a notice a d the only thing that connected him to the notice was door number 14. Wrong name wrong postcode wrong car reg. I e mailed them and they said he needs to take it up with the DVLA as they send details to them. Told them he wouldnt be doing that as it's nothing to do with him so the letter is going back to them for them to sort out. I have no confidence they will even bother. Rubbish company

Received a parking fine from this joke of a company. Saying I'd stayed for 30mins over my parking ticket time. Returned to my car on the day and asked the guy at the gate if I needed to put another ticket on as the kids were just inside Arcains going the toilet and I was told it was OK only to receive this fine in the post. Will not be returning so they will be losing out in the long run as me and my family are regular visitors

Their business modal goes beyond car parking charge. If you go few minutes above your parking stay or just enter their car park and leave without parking. You get a letter with a £60 fine... then no further communications, phone goes to operator and email no response. You wait for a reply they take the window they give you to pay online and then it goes to solicitors for £245 fine.

It's unfortunately a brutal approach to rob people's money legally. It's not like this review makes a difference because other people will park without checking reviews. I just hope these harsh loopholes get regulated because I can see a lot of reviews here from many others who got scammed like this.

After parking in The Baltic Market on the 12th June and paying for all day parking which used only 2.06pm till 5.44pm. We today 15th August received a notice of intended Court Proceedings saying we had over stayed altough we had paid for a full days ticket. After no previous correspondence re this fine. We intend to appeal this as we know we paid for the correct parking at the time. However after entering our PCN Number and Car Registration number into the website, the reply given was PCN number not recognised. Then trying unsuccesfully to contact the company via the mobile number given numerous times. We eventually used the payment telephone contact to try and speak to the company but again automated answer says PCN number not recognised. As previously stated in another review, we intend to take this further if we are not contacted by the company and have no access to dispute these charges. How can we dispute a PCN if the PCN number isn't recognised. We can only assume that this is a mistake and the said fine does not exist.

The worst customer experience I have ever had. I received a fine for being directed via the app to purchase a ticket for the wrong carpark, subsequently leading to a £170 fine, this is after attempting to appeal numerous times, even offering to pay for time used in their carpark. Side note don't bother ringing their phone lines as they wont pick up. All in all, terrible carpark, the company is threatening and unethical, you don't need to scroll far to see how badly this company conducts themselves.

Absolute despicable company. Entered car park for circa 10 minutes, didn't leave my vehicle as the venue I intended to visit was closed, despite social media/website advertising as open. 6 months later have now received a court summons due to unpaid fine.

Letters will be circulated to EVERY LCC Councillor and Kim Johnson MP and Joanne Anderson, Mayor of Liverpool to report this unethical business operating in our City. The reviews speak for themselves. There is no place for 'bully boy' tactics from a city centric carpark, particularly when the local authority/BID are trying to foster a thriving night-time and tourist economy. Unfortunately for Brewerygate, I will accept a CCJ for an unpaid parking fine but as a Councillor myself and activist, I will now be actively campaigning to have you removed from the Baltic area or your unethical, non transparent operational practices changed.

Absolute scum! I paid for my parking ticket and then got a fine even though I'd paid for 24 hours and only used the parking for 1.5 hours. Would advise no one to ever park here. There appeals page is a fake!