Borough 22 Doughnuts Recenzje 

265
•
Wynik TrustScore: 4 na 5

3,9

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Oceniono na 3 z 5

The doughnuts didn’t arrive on the right day. This wasn’t Borough 22’s fault. We were both let down by the delivery company who couldn’t be bothered. When they finally did arrive, they couldn’t have b... Zobacz więcej

Oceniono na 5 z 5

Purchased a box of jam doughnuts as a gift after buying and enjoying a few in store. Have to say they were delicious and the recipient enjoyed them. A quick refresh in the microwave made them very tas... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Product is easy to order online. Regular email updates on processing of order etc. very pleased with the quality of the packaging (each donut had it's own compartment in the box). Product was fresh... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Doughnuts smelt so good! So excited to finally have a gluten free jam doughnut. Bought the Lux box, the icing didnt survive the microwaving, but doughnut too solid to eat without heating up, would lov... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z pączkami
  2. również w kategorii:
  3. Kuchnia wegańska
  4. Piekarnia
  5. Restauracja z daniami bezglutenowymi

Napisane przez firmę

The UK's most inclusive doughnut. Multi-award-winning allergen-free doughnuts that are celebrated for their amazing taste. You will not believe they are free-from anything. Certified gluten-free, plant-based and suitable for those on low FODMAP, low sugar diets and also halal and kosher friendly. Despite all of this they are still loved by those who have no dietary requirements whatsoever, hence our opening statement, the most inclusive doughnut. Safe for those who need to be but zero compromise for those that don't!


Dane kontaktowe

3,9

Dobra

Wynik TrustScore: 4 na 5

265 recenzji

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3,9

Wszystkie recenzje

(265)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 60

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Oceniono na 3 z 5

I’ve ordered yum yums cos I’m gluten…

I’ve ordered yum yums cos I’m gluten free intolerant. When I got them, they were already slightly on the drier side, but tasty. The next day when I wanted to have it with my coffee they were super hard and very dry. I still had it but took lots of coffee sipping and chewing. They are tasty, but not worth the money. I appreciate that gluten free dough is more delicate, but I have 2 left in there that won’t get eaten as they very hard. They also arrived in a box only, not in another bag like some other products that prevented them from drying out.

8 sierpnia 2025
Opinia niezależna
Logo Borough 22 Doughnuts

Odpowiedź od Borough 22 Doughnuts

Thanks for the honest review. We will take on board the comments to try and improve the delivery service.

Oceniono na 2 z 5

Very expensive smashed doughnuts!

Second time ordering, give a second chance but….
Presentation on delivery was a desgrace ! All smashed !
Won’t complain
Won’t order again

30 lipca 2025
Logo Borough 22 Doughnuts

Odpowiedź od Borough 22 Doughnuts

We are so sorry to hear about your delivery. We will take this up with our courier as we pay extra for a fresh and fragile service. We will reach out to you with some options

Oceniono na 1 z 5

My much anticipated delivery was never…

My much anticipated delivery was never sent, much less received.
Disappointed!

29 lipca 2025
Logo Borough 22 Doughnuts

Odpowiedź od Borough 22 Doughnuts

Hi Francesca,

We’re really sorry your much-anticipated delivery didn’t make it to you — we totally understand how disappointing that must have been. To give context, the courier failed to collect your order, which meant it was never dispatched.

As soon as we became aware of the issue, we issued a full refund , but we completely understand that doesn’t make up for the let-down.

We’d love for you to give us another try I. The future.

Oceniono na 3 z 5

Don't buy the cake variety. Very poor

Ordered the cake and fried best of boxed. The fried ones were good. What I remember a doughnut tasting like. It's been over 20 years since I had one. The cake ones on the other hand were disgusting! The cake fell apart probably due to the ridiculous amount of icing on top of them. No one needs an inch of icing! They tasted absolutely vile as well. Stick to what you're good at borough 22! Cake ain't your thang. Also incredible expensive. But most things gluten free are a rip off.

28 lipca 2025
Logo Borough 22 Doughnuts

Odpowiedź od Borough 22 Doughnuts

Thanks for the feedback!

Oceniono na 1 z 5

I'm not sure if the doughnuts suffered…

I'm not sure if the doughnuts suffered greatly at the hands of DHL or not. I was very excited to order (and ultimately eat) the doughnuts I had contemplated ordering for a long time. They arrived by DHL after 7pm, I imagine therefore they had been in a van for the entire day. Box was squished on one side but had done it's job still protecting it's precious contents. On opening the box I was not wowed, all 6 doughnuts were not glossy or sugary, they were wrinkly brown and unimpressive to look at. Then I picked one up.....solid! I was unable to break a piece without some serious strength. Not defeated I followed the instructions to reheat, this made very little difference. I can't explain the texture....solid maybe, rubbery maybe. I was and remain disappointed.

28 lipca 2025
Logo Borough 22 Doughnuts

Odpowiedź od Borough 22 Doughnuts

Hi Jo,

Thank you so much for taking the time to share your feedback, though I’m truly sorry to hear that your experience with our doughnuts was so disappointing. We completely understand how much you were looking forward to them, and how frustrating it must have been to receive them in a condition that didn’t meet expectations.

It sounds like the extended time in DHL’s van and the box being squashed may have impacted both the freshness and appearance, which is certainly not the standard we want you to receive. Our doughnuts should be soft, light, and a treat to enjoy — never solid or rubbery.

We’ll be raising this with DHL to ensure parcels are handled and delivered with more care, but we’d also like to make this right for you. Please could you drop us an email at with your order number so we can arrange either a replacement or a refund?

Oceniono na 5 z 5

Doughnuts

These doughnuts are delicious and tasty and gluten free for my grandson

28 lipca 2025
Logo Borough 22 Doughnuts

Odpowiedź od Borough 22 Doughnuts

This makes us so happy, thank you!

Oceniono na 5 z 5

Great gluten free doughnuts

Great gluten free doughnuts!
Do they have the same texture as doughnuts with gluten? No. But are the fried doughnuts the closest thing I’ve had in over 12 years? Yes!
The fried doughnuts do need warming up if you’ve had them delivered and I think the filled ones are a bit softer, just because they’ve got the filling in them, but they are still really good.
I will say that I ordered the fried doughnuts when they very first came out and I think they were better and a little bit softer then but I don’t know how anyone who’s celiac can hate on these! A whole company trying to make products we can eat!

25 lipca 2025
Opinia niezależna
Logo Borough 22 Doughnuts

Odpowiedź od Borough 22 Doughnuts

Thank you so much!

Oceniono na 1 z 5

Terrible

Ordered a box online, spent £36 for doughnuts that look nothing like the picture and were incredibly dense and very dry. I actually couldn’t believe how bad they were, basically inedible and extremely disappointing for the cost

18 lipca 2025
Opinia niezależna
Logo Borough 22 Doughnuts

Odpowiedź od Borough 22 Doughnuts

Hi Hannah, Can you share some more infromation with customer services so we can look into this please.

Oceniono na 4 z 5

Enjoy on the day!

After a few hiccups with getting the correct product delivered, we ended up with rather a lot of doughnuts in the house! Cue lucky friends getting free doughnuts, and a tasting menu for the rest of the household. On day 1 the doughnuts were delicious, however day 2 they had gone quite stale. Definitely worth eating on the day of purchase for a great free from experience. Big thanks to Ryan for giving the time to sort it all out!

5 lipca 2025
Opinia niezależna
Logo Borough 22 Doughnuts

Odpowiedź od Borough 22 Doughnuts

Glad we got there in the end and yes, best enjoyed on the day of purchase.

Oceniono na 5 z 5

Best Doughnuts!

We first tried borough 22 doughnuts in selfridges - wow, even hubby said it was one of the best doughnuts he's tasted and wouldn't know it was Gluten Free. For my little boy who always feels left out, this are well worth the money so I ordered some for delivery. They came and he's loving them!! Thank you Borough 22 for making a GF diet more exciting

30 czerwca 2025
Logo Borough 22 Doughnuts

Odpowiedź od Borough 22 Doughnuts

You are so welcome! This is why we exist!

Oceniono na 5 z 5

Super delicious

Speedy delivery, and once heated up as per your instructions - delicious! I’m 20 weeks pregnant and your doughnuts are my craving and treat! Thanks for making such fab ones.

2 lipca 2025
Logo Borough 22 Doughnuts

Odpowiedź od Borough 22 Doughnuts

Thanks so much for a great review!

Oceniono na 5 z 5

Great customer service. Great doughnuts

Following a mix up with our requested delivery date, Borough22 very kindly sent us an additional box free of charge. Now my belt is too tight.

Customer service was polite and efficient.

2 lipca 2025
Logo Borough 22 Doughnuts

Odpowiedź od Borough 22 Doughnuts

Sorry not sorry, hahaha. Glad we got it right in the end!

Oceniono na 1 z 5

Very disappointed with Borough 22

Very disappointed with Borough 22. Paid almost £40 for 6 gluten free doughnuts for my friend who is coeliac. When they arrived they looked nothing like the pictures on the website. They were not delivered with the care or packaging I’d expect for such an expensive product. The actual doughnuts were inedible. Dry, dense, bashed about. I contacted B22 who’s responded was to offer me discount on another online purchase, which obviously I wouldn’t take another chance on. Wouldn’t recommend and wouldn’t buy again.

25 czerwca 2025
Logo Borough 22 Doughnuts

Odpowiedź od Borough 22 Doughnuts

Hi Kerrie,

Thank you for your feedback. We’re genuinely sorry your experience didn’t reflect the quality we strive for at Borough 22.

It’s clear we let you down—from the condition of the doughnuts to the packaging and overall service. Your order did not meet our standards, and we understand your disappointment and decision not to return.

We take this seriously and are using your comments to improve our production, packing, and delivery processes so no one else has a similar experience.

Thank you again for giving us a try.

Oceniono na 1 z 5

Don't bother!

Only a one star because I can't put zero.

Like they had someone new make doughnuts with no recipe or kitchen equipment. They were vile, tough, stale and like they had been made six months ago.

May a suggest a change from doughnut making to making projectiles for an arms company, there are many wars on after all.

14 czerwca 2025
Opinia niezależna
Logo Borough 22 Doughnuts

Odpowiedź od Borough 22 Doughnuts

Ouch — that one stings, but fair play. Sounds like our doughnuts had an identity crisis and auditioned for a role in the munitions industry instead. We'll have a word with them and remind them they’re meant to bring joy, not be used as weapons.

Thanks for the brutal honesty — and the strangely creative career advice.

Oceniono na 5 z 5

Gluten free product are usually very…

Gluten free product are usually very stale and tasteless but not this one. You can tell thought and care have been applied and every ingredient is tastefulllll.
My favorite are the raspberry Doughnuts.

10 czerwca 2025
Opinia niezależna
Logo Borough 22 Doughnuts

Odpowiedź od Borough 22 Doughnuts

Thank you so much, Daniel. We are also team jam 😉

Oceniono na 3 z 5

Tough, oily, overpriced.

Gluten free was like lead and dripping in oil. Not the best, certainly didn’t warrant the £6/doughnut they cost.

2 czerwca 2025
Logo Borough 22 Doughnuts

Odpowiedź od Borough 22 Doughnuts

Hi Mike,

Thanks for taking the time to share your feedback. We're genuinely sorry to hear that you didn’t enjoy your experience with our doughnuts. We take great pride in creating high-quality, gluten-free treats, so it's disappointing to hear they weren’t up to our usual standard.

Your comments about the texture and oiliness are concerning, and we’ll be looking into this with our kitchen team. We never want anyone to feel they didn’t get value for money, and we’re always working to ensure our products live up to expectations. It would be good to understand the details around where and when they were purchased so we can follow this up internally.

Thanks again for the feedback—it helps us grow and improve.

Oceniono na 2 z 5

Stale & Greasy

We were really excited to try these gluten & dairy free donuts, so we bought a box of 6 from Selfridges, at almost £35 for 6 donuts, they are not cheap. Sadly, we were very disappointed to find all the donuts tasted a bit stale, despite being eaten the day they were purchased, and we found the donuts very greasy.

31 maja 2025
Opinia niezależna
Logo Borough 22 Doughnuts

Odpowiedź od Borough 22 Doughnuts

Hi Wilson,

Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your recent experience with our doughnuts from Selfridges.

We put a huge amount of care into creating gluten- and dairy-free treats that are just as indulgent and delicious as any other, so it's really disappointing to hear they didn’t meet expectations this time. Our doughnuts are handmade fresh every day and delivered directly to Selfridges, so it’s concerning to hear they tasted stale and greasy.

We’d love the opportunity to make this right for you and also investigate what may have gone wrong. If you’re open to it, please drop us an email at customerservices@borough22doughnuts with the date and time of your visit so we can follow up with the team there.

Thank you again for your honesty – it helps us get better.

Oceniono na 1 z 5

Very expensive disappointment

I was so excited to try Borough 22 doughnuts and waited in a long queue at a gluten free food festival. I paid £30 for a box and they were awful. So tough and chewy. Someone told me they are better warm, so I warmed one through at home to try and they made the outside even drier and tougher. So disappointed.

25 maja 2025
Opinia niezależna
Logo Borough 22 Doughnuts

Odpowiedź od Borough 22 Doughnuts

Hi Laura,

Thank you for sharing your feedback — I’m really sorry to hear you were disappointed after trying our doughnuts at the festival.

All of our doughnuts for that event were made fresh, just an hour or so before the doors opened, so it's disheartening to hear they came across as tough or dry. That’s certainly not the experience we aim to deliver, and it’s not the standard our customers know us for.

We’d appreciate the chance to understand more about when you bought and ate them, so we can investigate properly and improve wherever needed. Please feel free to email us at customerservices@borough22doughnuts. — we take all feedback seriously and are always working to get better.

Thanks again for taking the time to reach out.

Oceniono na 5 z 5

Second experience……amazing!!!

Edited review:

June 2025; Spoke to the customer care team and they re sent out my order. Fantastic service, quick to respond and sort the problem.
They arrived today at 2pm and the box weighed half what it did last time, the doughnuts felt fresh and light! Followed the instructions again and OMG!!!
Beautiful soft and warm doughnuts with lovely tasting fillings (have eaten 2 already in 2 hours of arriving!)
The difference between my first and second delivery is night and day!!! They are soo good!! This is how they should have been the first time round! I will be ordering again!! Cannot wait to get into the other 4 flavours! The chocolate covered one was sooo good!!
Thank you for making this lady with allergies so happy….now off to have another one 😋

May 2025; Debated writing this review but so disappointed. I don’t want anyone else to spend £40 on unedible doughnuts, so disappointed was looking forward to having these for our wedding anniversary.
Ordered 6 baked and couldn’t eat any of them so dense dry and thick.

16 maja 2025
Opinia niezależna
Logo Borough 22 Doughnuts

Odpowiedź od Borough 22 Doughnuts

Hi Jennifer,

Thank you so much for your honest feedback — I’m really sorry to hear how disappointed you were, especially as you’d chosen our doughnuts to celebrate your wedding anniversary.

That’s certainly not the experience we want anyone to have, and I completely understand how upsetting it must have been to receive something that didn’t meet expectations. We’d love the opportunity to make this right for you.

Please drop us a message at customerservices@borough22doughnuts.com so we can look into this properly and resolve it for you. We really appreciate you reaching out — your feedback helps us continue to improve.

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