Having had an eye test and a prescription change, we visited the Queen's Road, Sheffield branch to choose new spectacles. From start to finish, Chloe was excellent - thorough, patient and helpful. The... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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Zobacz, co mówią recenzenci
Took the stellest lense for my daughter wasn't told about the guarantee went over the time frame as I booked when I received my letters to book and after the time waiting for a appointment went ove... Zobacz więcej
Reakcja na opinię
My eye examination on 16/06/26 was carried out by Ms Sumayah Choudury who was extremely professional and helpful. After the examination, Julie helped me to choose the right for my new glasses. She kne... Zobacz więcej
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I popped in with my daughter and spoke with the lovely Dora to ask if I needed another eye test for a pair of glasses I broke. After checking my notes it was confirmed that I could choose new frames w... Zobacz więcej
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Informacje dotyczące firmy
- Optyk
- Dostawca soczewek kontaktowych
- Centrum okulistyczne
- Hurtownia okularów
- Sklep z okularami przeciwsłonecznymi
O Boots Opticians
Napisane przez firmę
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Dane kontaktowe
Zjednoczone Królestwo
- 0345 125 3752
- boots.customercare@boots.co.uk
- boots.com/opticians
4,4
Doskonała
11 tys. recenzji
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Had an enjoyable experience
I came in 20 minutes early. My appointment was for 10 am one of your staff asked me if I needed assistance. Her name was Jess she was very helpful and after getting my glasses she took great care in ensuring every thing was fine. The service was excellent and I'd recommend Boots eye care to friends and family. As for recommendations I'd say you have no need to change anything. Thank you very much for making my visit a pleasant experience.
7 lipca 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for your feedback. We’re delighted to hear that Jess provided such helpful and attentive service, ensuring everything was perfect when you collected your glasses. It’s wonderful to know you had such a positive experience and would recommend Boots Opticians to your friends and family. We truly appreciate your kind words.
Excellent Service
The efficiency, friendliness and professionalism of all the staff.
6 lipca 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for your feedback. We’re delighted to hear that you experienced such efficient, friendly, and professional service from the team. We truly appreciate your kind words.
Regular Eye Test
I visited Boots opticians for my regular eye test and am very pleased with the service at the Trowbridge shop.
I was well looked after by Sarah, Bronwyn and Chloe right from welcoming me to my appointment, having my eyes tested and choosing new spectacles. They were all friendly and helpful.
12 czerwca 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for your feedback. We’re delighted to hear that Sarah, Bronwyn, and Chloe provided such friendly and helpful support throughout your visit to our Trowbridge store. It’s wonderful to know you felt well looked after, from your eye test through to choosing your new spectacles. We truly appreciate your kind words.
My eye test was carried out very well
My eye test was carried out very well. To be told my sight had not changed much since my last test, I did not feel pressured into purchasing new glasses which is reassuring good due to the costs involved.
25 czerwca 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for your feedback. We’re delighted to hear that your eye test was carried out so well and that you felt reassured by the results. It’s great to know you did not feel pressured into purchasing new glasses and received advice that took your needs into account. We truly appreciate your kind words.
After treading on my husband’s glasses…
After treading on my husband’s glasses and a emergency trip to Boots Optiction’s Staines Sandeep managed to fix them in half hour great service
6 lipca 2026
Opinia niezależna
Odpowiedź od Boots Opticians
After treading on my husband’s glasses and a emergency trip to Boots Optiction’s Staines Sandeep managed to fix them in half hour great service
Felt welcome and listened to
Felt welcome and listened to by Claire, Kat and Liz on 4th July. Lovely service and air conditioning was a bonus! Cat
Thank you team
4 lipca 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for your feedback, Cat. We’re delighted to hear that Claire, Kat, and Liz made you feel welcome and listened to during your visit. It’s wonderful to know you received such lovely service, and that the air conditioning was an added bonus! We truly appreciate your kind words.
Thank you
After having a little complication with my glasses Georgia at Wandsworth branch resolved it with a lot of care and attention. I appreciate their taking time to look into the issue and resolving it. Thank you
6 lipca 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for your feedback. We are sorry to hear about your experience, particularly your concerns regarding the accuracy of your prescription, the suitability of your glasses, and how your concerns were handled when you returned to the store. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Holly, Ben and Jane
Holly, Ben and Jane at the Nailsea Branch in North Somerset were extremely helpful in helping me select a new pair of glasses - they were attentive throughout, presented potential glasses options based upon my brief and once I had made a choice ensured the glassed fitted properly and were suitable
27 czerwca 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for your feedback. We’re delighted to hear that Holly, Ben, and Jane at our Nailsea branch provided such attentive and helpful support when choosing your new glasses. It’s wonderful to know they took the time to understand your needs, present suitable options, and ensure your glasses fitted comfortably. We truly appreciate your kind words.
A perfect expereience
Very helpful and friendly staff, very thorough examination followed by eye care advice. I am totally satisfied with the service provided. My only reservation is that Boots' central data base is unreliable, sending me reminders to make a booking when one was already made, or mentioning a cost for which I was not liable.
6 lipca 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received friendly, thorough, and helpful care, along with clear eye care advice. It’s wonderful to know you were satisfied with the service provided.
We’re sorry, however, for the confusion caused by the appointment reminders and cost information you received. We appreciate you bringing this to our attention.
Excellent care and so friendly
My husband needed an emergency eye examination but was unable to get an appointment at our usual branch. We could however make a booking online at Leek and turned upon the Saturday morning. Unfortunately they had been trying to ring us to say the appointment would not be long enough but they could get us in that afternoon. They were genuinely apologetic despite it being my fault they couldn't contact us! When we did get there they were friendly, professional and carried out several tests before seeing the opthalmologist. She was excellent! Her examination of the eye was very thorough, she carried out extra tests to compare with previous readings and gave her findings clearly, in an easy to understand manner reassuring us that it was safe to wait for an appointment with his regular consultant the following week.
All the staff were excellent throughout the appointment and so friendly that we may swap branches!
4 lipca 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that the team at our Leek store provided such friendly, professional, and reassuring care during what must have been a worrying time. It’s wonderful to know that your husband received a thorough examination and clear advice, helping you both feel confident while awaiting his consultant appointment. We truly appreciate your kind words for the whole team.
I feel that good service should be…
I feel that good service should be recognised Darshna at St Neots was very thorough, polite and helpful.Many thanks ,Mrs K Kingswood.
30 czerwca 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for your feedback, Mrs Kingswood. We’re delighted to hear that Darshna at our St Neots store provided such thorough, polite, and helpful service. We truly appreciate you taking the time to recognise great customer care and share your kind words.
Swift result
I would like to thank the manager of Boots Opticians Wimborne for swift action to resolve the issues I had with my new glasses. The staff were very helpful and friendly
6 lipca 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for your feedback. We’re delighted to hear that the manager at our Wimborne store was able to swiftly resolve the issues with your new glasses. It’s also wonderful to know that the team were friendly and helpful throughout. We truly appreciate your kind words.
I called in on the off chances they…
I called in on the off chances they could put both lenses back into my glasses .very efficient and it was done very quickly.very pleased. 22
22 czerwca 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team were able to quickly and efficiently refit both lenses into your glasses. It’s wonderful to know you were so pleased with the service you received. We truly appreciate your kind words.
Personal attention & super friendly
Personal attention & super friendly, in a quiet & caring setting. We like the fact that the staff are only dealing with you & not a queue of other people.
All the staff are super helpful in finding the right glasses that fit well & siute you. Large selection of glasses to choose from.
No trying to push you into buying coatings or other glasses related products.
5 lipca 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for your feedback. We’re delighted to hear that you enjoyed the personal attention, friendly atmosphere, and caring service. It’s wonderful to know that the team took the time to help you find the right glasses without any pressure, and that you appreciated the wide choice of frames available. We truly appreciate your kind words.
Excellent service with kind attention…
Excellent service with kind attention from Kieran, Charlie, Kay and Liv.
1 lipca 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for your feedback. We’re delighted to hear that Kieran, Charlie, Kay, and Liv provided such kind and attentive service during your visit. We truly appreciate your kind words.
Odpowiedź od Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team are always polite and knowledgeable. We truly appreciate your kind words.
Made so welcomed
4 lipca 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for your feedback. We’re delighted to hear that you were made to feel so welcome during your visit. We truly appreciate your kind words.
Rubbish I had a frame I had and broke…
Rubbish I had a frame I had and broke they said they don’t do them any more then when I picked them up they had the the day after ordering different ones
2 lipca 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for your feedback. We are sorry to hear about your experience, particularly the confusion regarding the availability of your frame and the information provided when arranging a replacement. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
The Primary Eyecare Acute Referral Scheme (PEARS)
A PEARS appointment yesterday reassured me that there is nothing seriously wrong with my eyes other than natural ageing. The optician/optometrist Amar at the Fargate Sheffield branch was kind and helpful. I was able to book an appointment within 24 hours of noticing symptoms rather than waiting for a GP appointment. The scheme is NHS-funded but saves the NHS money and should be better known.
4 lipca 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for your feedback. We’re delighted to hear that Amar provided such kind and helpful care during your PEARS appointment at our Fargate Sheffield store. It’s wonderful to know you were seen quickly and left feeling reassured. We truly appreciate your kind words.
Misleading information- waste of time
I booked what was advertised on the Boots Opticians website as a free contact lens assessment and trial at the Hounslow store using my valid glasses prescription.
I travelled to the branch, waited to be seen and was suddenly told by the optometrist that I would have to pay £50 simply because I’d worn contact lenses in the past. This exclusion was never made clear when I booked. A page on the Boots website specifically states that the free trial is for people where “it’s been a while since you last wore contacts” – exactly my situation.
Very disappointing experience, a complete waste of my time and misleading customer information. I had intended to become a regular customer, but after this experience I will be taking my business elsewhere.
EDIT - Boots have responded below, asking me to email them. I have emailed them and received no response.
4 lipca 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for your feedback. We are sorry to hear about your experience, particularly that the information provided when booking your contact lens assessment did not match the expectations set by the promotion, resulting in an unexpected charge and a wasted journey. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
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