Having had an eye test and a prescription change, we visited the Queen's Road, Sheffield branch to choose new spectacles. From start to finish, Chloe was excellent - thorough, patient and helpful. The... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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Zobacz, co mówią recenzenci
Took the stellest lense for my daughter wasn't told about the guarantee went over the time frame as I booked when I received my letters to book and after the time waiting for a appointment went ove... Zobacz więcej
Reakcja na opinię
My eye examination on 16/06/26 was carried out by Ms Sumayah Choudury who was extremely professional and helpful. After the examination, Julie helped me to choose the right for my new glasses. She kne... Zobacz więcej
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I popped in with my daughter and spoke with the lovely Dora to ask if I needed another eye test for a pair of glasses I broke. After checking my notes it was confirmed that I could choose new frames w... Zobacz więcej
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Informacje dotyczące firmy
- Optyk
- Dostawca soczewek kontaktowych
- Centrum okulistyczne
- Hurtownia okularów
- Sklep z okularami przeciwsłonecznymi
O Boots Opticians
Napisane przez firmę
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Dane kontaktowe
Zjednoczone Królestwo
- 0345 125 3752
- boots.customercare@boots.co.uk
- boots.com/opticians
4,4
Doskonała
11 tys. recenzji
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I was in need of a repair for my…
I was in need of a repair for my glasses, the frames were replaced and the lenses fitted there and then, Hannah who dealt with the problem was so kind and efficient, all in all a very good experience.
9 lipca 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for your feedback. We’re delighted to hear that Hannah was able to resolve the issue with your glasses so quickly and efficiently. It’s wonderful to know that her kindness and support made the experience such a positive one. We truly appreciate your kind words.
The actual eye test was really good
The actual eye test was really good, young man called Harvey. Very knowledgeable, polite and certainly knew his stuff 10/10. My problem is that the glasses I’m wearing now have gone cloudy and with little holes in the vision. Went in store to sort this problem and assistant told me that the protective on the lenses was breaking down and crystallising. Asked if there was any guarantee for this and was told NO. I was told to have an eye test and purchase another pair. Not happy. But the optician was very good.
7 lipca 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for your feedback. We’re delighted to hear that Harvey provided such a knowledgeable, professional, and thorough eye test during your visit.
We’re sorry to hear about the issues you’ve experienced with your current lenses and appreciate your disappointment that they could not be replaced under guarantee.
Excellent experience.
Such helpful, professional and friendly staff. I was worried about a problem in my eye and they were so understanding and supportive. The optician spent time testing my eyes and discovered the problem, which fortunately wasn't anything serious.
23 czerwca 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team were so helpful, professional, and friendly when you were concerned about your eye. It’s wonderful to know you felt supported throughout your visit and that the optician took the time to thoroughly investigate the issue and provide reassurance. We truly appreciate your kind words.
Monal's professionalism and expertise.
7 lipca 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for your feedback. We’re delighted to hear that Monal’s professionalism and expertise made such a positive impression during your visit. We truly appreciate your kind words.
A very positive experience!
The young man who greeted me when I arrived, dealt with the eye pressure tests etc. and measured me for the glasses at the end was relaxed, polite and friendly which put me at ease.
The optician was polite and I felt he was very thorough in all tests and with all his questions. It made me feel confident in his abilities.
7 lipca 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team helped put you at ease with their friendly and relaxed approach. It’s wonderful to know that the optician’s thorough examination and clear communication gave you confidence in the care you received. We truly appreciate your kind words.
Southampton branch boots opticians
Southampton branch boots opticians. Amazing team excellent service. Particular thanks to staff member Michelle who was a delight.
8 lipca 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team at our Southampton store provided such amazing service. It’s especially wonderful to know that Michelle made such a positive impression with her friendly and helpful approach. We truly appreciate your kind words.
Really good eye test at Boots Scarborough
Very good service, prompt eye test, thorough examination with care taken to explain the results and provide advice.
7 lipca 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received very good service, with a prompt eye test and a thorough examination. It’s wonderful to know that everything was clearly explained and that you received helpful advice throughout your visit. We truly appreciate your kind words.
Poor customer care
Last Friday 3rd July, I visited my Boots optician with an obvious eye infection and in quite a lot of pain. I was told that the optician was with their last appointment of the day and I could have an appointment on the Monday afternoon. Leaving me in severe discomfort over the weekend. That optician could have easily seen me. This left me in pain all weekend. This is very poor customer service.
3 lipca 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for your feedback. We are sorry to hear about your experience, particularly that you were unable to be seen when attending with a painful eye condition and the impact this had over the weekend. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
lovely service at Boots New Milton
lovely service at Boots New Milton . A special thanks to Alice, Lucy & Jasmin...
8 lipca 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received such lovely service at our New Milton store. It’s wonderful to know that Alice, Lucy, and Jasmin helped make your visit a positive experience. We truly appreciate your kind words.
All rounds pleasant
All rounds pleasant, informative and friendly service.
7 lipca 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received such pleasant, informative, and friendly service throughout your visit. We truly appreciate your kind words.
The kindness shown to me by the…
The kindness shown to me by the optician and the opticians assistant.
6 lipca 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for your feedback. We’re delighted to hear that the optician and optical assistant showed such kindness and care during your visit. We truly appreciate your kind words.
Aggressive cold calling
In the past I have a reasonable dealings with Boots opticions in Inverness. However, recently, I was contacted by Boots Opticions by telephone, as they say that I was due an eye test. I explained that it was only 12 months since my last test, and I would leave it thank you. The male representative became very pushy and asked why. I told him again that I would leave it thank you. He then said in an aggressive manner. Can you tell me why?. I felt very bullied by the male caller. I will not be using Boots Opticions again.
6 lipca 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for your feedback. We are sorry to hear about your experience and that you felt pressured during the telephone call regarding your eye test appointment. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Very good service
Very good service. Rachel was very thorough and explained everything she was doing on the pre screen before I went to see the optometrist Tania.
Tania was also very good and explained everything she was doing and what I needed. Then Rachel helped me choose 3 pairs of glasses and didn’t rush me to choose as they all needed changing after my cateract operations on both eyes. Thanks to both of you.
7 lipca 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for your feedback. We’re delighted to hear that Rachel and Tania provided such thorough and informative care throughout your visit. It’s wonderful to know that everything was clearly explained and that Rachel took the time to help you choose your new glasses without any pressure. We truly appreciate your kind words.
As soon as I walked into the store the…
As soon as I walked into the store the staff were very pleasant and I felt relaxed. The pre eye test checks were carried out by a junior member of staff. The optometrist who conducted the eye test is very professional and his explanatory was good. After the test I was greeted by Krysz on the shop floor and I can't express enough his professionalism and his respect towards his clients. He is a person who I will always request for future visits.
4 lipca 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for your feedback. We’re delighted to hear that you felt relaxed and welcomed from the moment you arrived. It’s wonderful to know the team provided professional and informative care throughout your visit, and that Krysz made such a positive impression with his professionalism and respect. We truly appreciate your kind words.
Extremely helpful member of staff
Hello
I was served today by a very helpful and understanding member of staff at the branch of Ilford Boots opticians. Her name is Ansa. She was helping this branch out today as they were short staffed and her branch is elsewhere.
Ansa was very professional in what she was doing. She was also sympathetic towards me regarding the reason why I had to attend this branch. She gave me helpful information that I have never been told before by any other staff member of Boots opticians. She made my issues dissappear by solving them.
Well done Ansa, carry on representing Boots in the way you do. Carry on with providing good service to your customers. Keep up the good work.
Catherine
7 lipca 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for your feedback, Catherine. We’re delighted to hear that Ansa provided such professional, understanding, and helpful service during your visit to our Ilford store. It’s wonderful to know that she was able to resolve your concerns, offer valuable information, and make such a positive difference to your experience. We truly appreciate your kind words and will be sure to share your feedback with Ansa.
My last eye test I had at another store…
My last eye test I had at another store and the experience from start to finish was sad to the say the least as I just felt like I was in their way and as soon as I mentioned I just wanted my prescription, was made to feel like I had wasted their time. My experience at Boots Redhill was completely and totally different. From when I stepped in to the store, they were attentive, explained everything as to why or how it works and was left to decide what I wished to do once my eye test was completed. I would totally recommend them
3 lipca 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that the team at our Redhill store provided such attentive, informative, and welcoming service throughout your visit. It’s wonderful to know you felt supported, with everything clearly explained and no pressure to make a decision. We truly appreciate your recommendation and kind words.
SPEEDY REPAIR
MY WIFE,S GLASSES WERE BROKEN BY MY DAUGHTER,S PUPPY WE WERE WATCHING OVER THIS WEEKEND . WENT INTO THE EAST KILBRIDE SHOP IN THE PRINCESS MALL THIS MORNING WITH THE BROKEN FRAMES AND THE STAFF HAD THEM REPAIRED IN 30 MINUTES .
THANK,S SHARON AND GILL
7 lipca 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for your feedback, Sharon and Gill. We’re delighted to hear that the team at our East Kilbride Princes Mall store were able to repair your wife’s glasses so quickly after their encounter with the puppy! It’s wonderful to know you received such prompt and helpful service. We truly appreciate your kind words.
Anis at Oldham
Anis at Oldham, listened to what I wanted. He was very helpful explaining my options for choosing reading glasses. Thank you.
1 lipca 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for your feedback. We’re delighted to hear that Anis at our Oldham store took the time to listen to your needs and clearly explain your options when choosing reading glasses. We truly appreciate your kind words.
Had an enjoyable experience
I came in 20 minutes early. My appointment was for 10 am one of your staff asked me if I needed assistance. Her name was Jess she was very helpful and after getting my glasses she took great care in ensuring every thing was fine. The service was excellent and I'd recommend Boots eye care to friends and family. As for recommendations I'd say you have no need to change anything. Thank you very much for making my visit a pleasant experience.
7 lipca 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for your feedback. We’re delighted to hear that Jess provided such helpful and attentive service, ensuring everything was perfect when you collected your glasses. It’s wonderful to know you had such a positive experience and would recommend Boots Opticians to your friends and family. We truly appreciate your kind words.
Excellent Service
The efficiency, friendliness and professionalism of all the staff.
6 lipca 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for your feedback. We’re delighted to hear that you experienced such efficient, friendly, and professional service from the team. We truly appreciate your kind words.
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