Boots Opticians Recenzje 

Easy to book appointment on line, the lady's in shop where very helpful, and the optician was really good, and very easy to talk to and ask questions, which he explained.

I visited Boots Opticians in Dartford today and was looked after by Anusia She was absolutely amazing so knowledgeable, friendly and helpful.

Thank you for such a fabulous experience.

Martine

Time and knowledge given to find a suitable package for what I wanted, at an appropriate price. Optometrist was friendly and professional.

It was a very thorough examination, even though I paid for just an eye test.i trusted the optician.

I’ve previously been to another well known opticians and I didn’t trust their advice or examination. When it was blurry through the glasses I was told I’d get used to them.

Following a poor experience elsewhere the colleagues in Boots Cannock branch were beyond helpful, friendly, professional and knowledgeable. Thank you to Becky, Sue, and Mariyem.

After eye examination at the Skegness branch I chose and paid for my new glasses and also included the optional insurance cover. After leaving store I realised I had no receipt or insurance papers so returned to store to be told it's only kept on their system.
On collection of glasses and requesting the insurance papers I was told it hadn't been actioned so I had to pay again but having not been given any form of receipt at point of sale I had no way to confirm this. I still do not have any form of receipt for either my glasses or insurance or even my prescription. Surely this is not normal.

My experience wasn't good, but this was only at one of the smaller branches. The assistants where singing and joking around, which I found very unprofessional. It's good to be happy at your work however, I found it off putting and not making a good impression of the company. I felt pressured to buy their own brand of lenses and sign up to a contract, and it was stressed that if I didn't do that, I would have to pay £50 each time I had a check up. The assistant seemed irritated and spoke to me in a condescending manner as if I was a child or old person. All in all, I personally will not be going to that branch again.

Alice, Ann and Jasmine were very welcoming and professional. Excellent service 5* thank you

Timely, efficient, informative.

From the moment I visited Boots Kingston the staff were friendly and knowledgeable. There was no pressure to buy and everything was at my pace. An excellent team of staff who make each person feel comfortable and confident in their choices.

Excellent service. Friendly staff. Seen on time.

Excellent service and first class staff at Boots opticians, Lytham St Annes.
Very helpful & friendly.
Good choice of frames, and options available, plus competitive prices.

Recommended.

Friendly and knowledgeable staff. Very patient with my son.

Gave Boots Hemel Hempstead another chance after my last abysmal experience as they were very nice and seemed genuinely apologetic. Nothing's changed though. Their customer service is still utterly inept. The optician doing my eye test told me I needed to speak to the contact lens specialist to find out whether my mono lens prescription needed to change along with my glasses. They booked me a time to speak to her, but failed at any single point to mention it was £50! Was forced to pay for a 5 minute chat where I was told my lenses were fine and I didn't need any changes!

I struggle to find frames to fit my face, so wanted to reuse my existing ones - a fresh pair I bought online. Was told they were too small for multifocal lenses...despite the fact I originally bought them in the same store, and they also reused the frames for me 2 years ago. I have in fact bought from Boots, and worn the same style frames as multifocals for about 6 years now with no issues! Got a blank look on explaining this. She booked me an appointment for 10 days' time to collect my new glasses. I called on the day to check they'd come in. They hadn't, and no one thought to call me to let me know so I didn't drag all the way there for no reason. It transpired there wasn't even an appointment booked that day. But apparently there was one I missed a week earlier - to collect glasses ordered precisely 2 days previously to that?!

They said they'd call me when they came in the following day. I hear nothing for 3 days so call again. "Oh yes, they came in yesterday," I'm told. "So why didn't you call me," I ask. "Oh we tried but the number didn't connect." "What do you mean?", I ask. "Oh, our phone often doesn't connect when we try to call numbers." Seriously??? "It's now 4pm the following day and no one thought to try me again?" Blank silence. "When can I collect them?" I ask. "We're shut all weekend and bank holiday." I get in response. Even more reason to have tried to call me this morning!!! "Can I come in now?" I ask. "Yeah, OK."

I'm properly done with this store now. The incompetence is astounding. I got a few apologies along the way, but it's just a horrible customer experience overall when you're spending hundreds of pounds.

My reading glasses fell apart late last night when dropped and hit a hard surface. I visited Boots Opticians in New Milton and a very courteous gentleman, Povey put my glasses back together in a matter of minutes but would not accept any payment for his services. I am very nay exceedingly grateful for his assistance.

All staff really helpful but I can only remember some of the names which were Betti, Elena and Elli.

Popped into Boots in Wakefield Trinity Walk today to have my new glasses adjusted and also to arrange to have a pair of prescription sunglasses. Was seen by Rachel who was very nice and helpful. She even told me that I could have another pair of reading glasses free which I wasn't told about at the Leeds Branch. Lovely girl and fabulous tattoos. 😊

Was dealt with promptly even though I didn't have an appointment. My eye check- up was thorough and professional