My reading glasses fell apart late last night when dropped and hit a hard surface. I visited Boots Opticians in New Milton and a very courteous gentleman, Povey put my glasses back together in a matte... Zobacz więcej
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Zobacz, co mówią recenzenci
Another successful visit to see Richard, the contact lens practitioner at Boots, Chelmsford. We're on a bit of a mission to find me the best multifocal contact lenses as the ones I've had for years ar... Zobacz więcej
After eye examination at the Skegness branch I chose and paid for my new glasses and also included the optional insurance cover. After leaving store I realised I had no receipt or insurance papers so... Zobacz więcej
I took out damage insurance in March when I ordered new glasses through Boots Opticians in Brighton. I fell in July and bent my frames out of shape. Because I'd paid for the insurance the Manager (Man... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Optyk
- Dostawca soczewek kontaktowych
- Centrum okulistyczne
- Hurtownia okularów
- Sklep z okularami przeciwsłonecznymi
O Boots Opticians
Napisane przez firmę
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Dane kontaktowe
Zjednoczone Królestwo
- 0345 125 3752
- boots.customercare@boots.co.uk
- boots.com/opticians
4,4
Doskonała
11 tys. recenzji
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Sunny and Anthony were amazing
We visited Boots Optician in Livingston, West Lothian today and Sunny and Anthony were amazing, professional, efficient and kind.
26 sierpnia 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for your feedback. We’re delighted to hear that Sunny and Anthony at our Livingston store provided such amazing service. It’s wonderful to know that they were professional, efficient, and kind throughout your visit, helping to make your experience such a positive one. We truly appreciate your kind words.
Southside Wandsworth Branch
Only giving this 1 star because I can’t give it zero.
Absolutely disgraceful experience at this branch, 3 out of 3 pairs of glasses I ordered were wrong. All 3 had the wrong frames and 1 had the wrong lenses.
When I came to pick them up I was very disappointed that the glasses were all wrong but that was only the beginning of my ordeal at the hands of these charlatans.
I was messed about and made to wait 30 minutes for the “manager” to find parking so I could get my refund. Davood spoke to me like I was something he’d stepped in then left the store, Boots should be ashamed to hire this person.
When the “manager” finally arrived for work half an hour late, having finally found parking, she just entered the refund in the machine and didn’t do anything any other employee couldn’t have done earlier. The refund didn’t work several times so she tried to tell me my bank didn’t accept refunds? I tried 2 different banks cards and know this to be utter rubbish.
I tried to reach out to head office but as this store is a franchise they didn’t care and just passed me back to the “manager”, who called me days later with a load of excuses about how she couldn’t find parking so had to drive around then said “is there anything else you want me to say?” So clearly wasn’t taking my complaint and feedback seriously.
Should’ve gone to Specsavers as they say…
24 sierpnia 2026
Opinia niezależna
Odpowiedź od Boots Opticians
We're sorry to hear that you were dissatisfied with your experience and the concerns you've raised regarding your glasses order, the service you received in store, and the handling of your refund request. We appreciate your comments and understand the frustration this situation has caused. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Wednesday 10:00 boots opticians Warren…
Wednesday 10 o'clock boots in acocks green Warwick road not open again no wonder they have bad reviews will never go to boots Again
26 sierpnia 2026
Opinia niezależna
Odpowiedź od Boots Opticians
We're sorry to hear that you were disappointed with your experience and the branch opening hours. We appreciate your comments regarding the store being closed when you visited and the inconvenience this caused. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Personal and professional service
Experienced a warm, personal service from a very attentive, knowledgeable and professional team at Boots Opticians, Ashton under Lyne. A particular shout out to Julie who guided me effortlessly through the paperwork, pre-tests and ordering and Sumayah the Optician. Both are excellent at their jobs and an absolute credit to the company. I have used other Opticians in the past but rate Boots the best in terms of its personal and professional service.
25 sierpnia 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received such a warm, personal, and professional service from the team at our Ashton-under-Lyne store. It’s wonderful to know that Julie guided you smoothly through the paperwork, pre-tests, and ordering process, and that Sumayah provided excellent care throughout your appointment. We truly appreciate your kind words and are pleased that the team made such a positive impression. Thank you for your recommendation and loyalty.
I had a very positive experience with…
I had a very positive experience with both Tamar and Stuart being very helpful. In particular Stuart took me through the test stage by stage carefully explaining what was happening and being very informative about the health of my eyes. Both members of staff were very professional and friendly at the same time.
25 sierpnia 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for your feedback. We’re delighted to hear that Tamar and Stuart provided such helpful, professional, and friendly service during your visit. It’s wonderful to know that Stuart took the time to explain each stage of the eye test clearly and kept you informed about your eye health throughout. We truly appreciate your kind words and are pleased that you had such a positive experience.
Nothing words can explain
Nothing words can explain, but I have had very good service at Glasgow Sauchiehall store's optician.
It's all good; just keep up the good work.
24 sierpnia 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received such excellent service at our Sauchiehall Street Glasgow store. It’s wonderful to know that the team provided a positive experience and made such a great impression. We truly appreciate your kind words and encouragement to keep up the good work.
Highly recommend the Belfast City…
Highly recommend the Belfast City Centre branch. Warm, friendly, professional staff.
23 sierpnia 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for your feedback. We’re delighted to hear that you would highly recommend our Belfast City Centre store. It’s wonderful to know that the team provided such warm, friendly, and professional service during your visit. We truly appreciate your kind words.
Newcastle under lyme
Newcastle under lyme. Robert went the extra mile to sort out my specs
1 lipca 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for your feedback. We’re delighted to hear that Robert at our Newcastle-under-Lyme store went the extra mile to help sort out your glasses. It’s wonderful to know that his dedication and excellent customer service made such a positive difference. We truly appreciate your kind words.
BIG THANKS TO CARLY AT CASTLE STREET, NORWICH
A big thank you to Carly (Castle Street, Norwich branch) who always greets me with a smile on her face. Super efficient in giving me information re appointments which I am unable to access online. She also straightened both my glasses and sunglasses arms which had somehow got distorted. Really appreciate your help Carly. Thank you.
22 sierpnia 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for your feedback. We’re delighted to hear that Carly at our Castle Street Norwich store always provides such friendly and efficient service. It’s wonderful to know that she was able to help with your appointment queries and took the time to straighten both your glasses and sunglasses. We truly appreciate your kind words and will be sure to share your thanks with Carly.
I feel well cared for when I go to…
I feel well cared for when I go to Boots opticians. The staff at my local store are lovely and my eyes were very thoroughly tested. At other opticians I have felt like I am on a conveyor belt but I feel treated like an actual person at Boots.
9 sierpnia 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for your feedback. We’re delighted to hear that you feel so well cared for by the team at your local store. It’s wonderful to know that your eye examinations are thorough and that the staff are friendly and welcoming. We’re especially pleased that you feel valued as an individual and never rushed. We truly appreciate your kind words.
Disappointing customer service and…
Disappointing customer service and restrictive policies.
I recently visited the Boots Opticians branch in Stroud for an eye test, and unfortunately, the experience left a lot to be desired.
First, they tried to charge £50 for an additional scan, which is significantly more expensive than the £10 OCT scans offered by competitors like Specsavers.
More frustratingly, I asked beforehand if my PD (Pupillary Distance) and monocular PD measurements could be included, and was told the optician would write them down. However, after the test, the optician refused to provide them, stating they only give out PD measurements if you purchase glasses from them.
Withholding these essential measurements feels like a tactic to force customers into buying eyewear directly from them rather than having the freedom to shop around. I expected much better transparency and customer care. Won't be returning.
22 sierpnia 2026
Opinia niezależna
Odpowiedź od Boots Opticians
We're sorry to hear that you were disappointed with your experience. We appreciate your comments regarding the additional testing options discussed during your appointment and your concerns about the information provided regarding your PD measurements. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Very helpful and friendly
Everybody was very friendly and helpful. The optician explained why my prescription had changed so much in one eye, and explained how the new prescription could help my condition.
The lady that did the pre-test procedure, including eye measurements and pressure test etc., was friendly and put me at my ease, she also helped me find new frames and select good lenses for my condition, and didn’t rush me with anything.
It’s nice to be treated as an individual.
9 sierpnia 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team were so friendly and helpful throughout your visit. It’s wonderful to know that the optician took the time to explain the changes in your prescription and how your new lenses could help your condition. We’re also pleased that the colleague who carried out your pre-tests made you feel at ease, helped you choose your frames and lenses, and ensured you never felt rushed. We truly appreciate your kind words and are delighted that you felt treated as an individual.
Visited Boots Opticians in Northwich…
Visited Boots Opticians in Northwich having my eyes tested as I haven’t been for 8 years. Good news is that my sight hasn’t really changed, therefore no need to purchase new glasses. From the minute I walked into the shop I was greeted in a friendly professional manner.
The optometrist, James, was courteous, friendly and clearly explained everything he was doing as he tested my eyesight.
Great customer service and I would recommend them.
24 sierpnia 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received such friendly and professional service at our Northwich store. It’s wonderful to know that James explained everything clearly throughout your eye test and helped make the experience comfortable and reassuring. We’re also pleased that your eyesight remains stable and that you felt no pressure to purchase new glasses. We truly appreciate your recommendation and kind words.
Odpowiedź od Boots Opticians
Thank you for your feedback. We’re delighted to hear that the optometrist was both friendly and professional during your visit. It’s wonderful to know that you felt well looked after and received such positive care. We truly appreciate your kind words.
Head and Shoulders above the rest!
I had an eye test last week and chose new glasses. From the moment I entered the premises the staff were welcoming and polite.
The whole experience was very pleasant indeed.
My new glasses arrived in three days? Whats not to like?
I have used other companies but Boots is head and shoulders above the competition.
I would recommend them to everyone.
20 sierpnia 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for your feedback. We’re delighted to hear that your experience was so positive from the moment you arrived. It’s wonderful to know that the team were welcoming, polite, and professional throughout your visit, and that you were pleased with your new glasses arriving so quickly.
We’re especially pleased that you found the whole process enjoyable and that Boots Opticians stands out compared to your previous experiences elsewhere. We truly appreciate your recommendation and kind words.
I attended the Lancaster store…
I attended the Lancaster store yesterday at very short notice. The staff Hanz and Ella could not have been more helpful, friendly, thorough and professional.
It was my first time using Boots for my eye test and from now on that is where I will be going. Many thanks
23 sierpnia 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for your feedback. We’re delighted to hear that Hanz and Ella at our Lancaster store provided such helpful, friendly, and professional service at short notice. It’s wonderful to know that your first experience with Boots Opticians was such a positive one, and that it has inspired you to return in the future. We truly appreciate your kind words
First class friendly service
First class friendly service from all 4 staff members I interacted with. Optician was very thorough and showed me the scans of my eyes and explained what it showed. Attention to detail on trying on new frames to ensure it would be a perfect fit, lining up the position of the lenses by the assistant and checked by another. The assistant doing the pre-scan told me she was in training, but you would not have known. Overall I am very impressed.
22 sierpnia 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for your feedback. We’re delighted to hear you received friendly, first-class service throughout your visit. It’s wonderful to know the optician explained your eye scan results clearly and that the team took such care to ensure your new glasses were a perfect fit. We truly appreciate your kind words.
GG at the New Milton store did a really…
GG at the New Milton store did a really great job of making sure the lenses in my glasses were as thin as possible. He sent back the lenses a couple times to make sure they were made correctly. This was very much appreciated. Cassidy was also very helpful when I collected my glasses and made them initial order. Thanks
19 sierpnia 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for your feedback. We’re delighted to hear that GG at our New Milton store went the extra mile to ensure your lenses were made as thin as possible and took such care to make sure everything was correct. It’s also wonderful to know that Cassidy provided helpful support when placing and collecting your order. We truly appreciate your kind words and thank you for taking the time to recognise their excellent service
Lovely staff excellent treatment
Lovely staff excellent treatment
Great advice when choosing glasses :)
22 sierpnia 2026
Opinia niezależna
Odpowiedź od Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team provided such lovely service and excellent care throughout your visit. It’s wonderful to know that you received great advice when choosing your glasses and felt well supported by the staff. We truly appreciate your kind words.
I was asked to see an Optician as well…
I was asked to see an Optician as well as Bristol eye Hospital but after making the Appointment the Optician I seen at boots I feel wasn't very interested yes he did do a eye test but I don't think he understand why I was there and when I told him the Hospital supply's my lenses and I didn't need any glasses I feel he lost any interest in me
21 sierpnia 2026
Opinia niezależna
Odpowiedź od Boots Opticians
We're sorry to hear that you were disappointed with your experience. We appreciate your concerns regarding your appointment and the feeling that your reasons for attending were not fully understood or addressed during the consultation. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
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