Beautiful personalized wine glass for my wife, given as a gift. Really looks great. However, NOT dishwasher safe and hot liquids will apparently destroy it too, although as a wine glass that shouldn’... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The product I received was poorly made and did not match the photos online. When I contacted Customer Service they did not offer to replace it but offered me a final discount on the price. That woul... Zobacz więcej
Reakcja na opinię
I ordered a plague for a classroom gift; when it arrived it had a drill hole in a very visible location. I have requested to return it with no safisfaction. The packaging was poorly done and I will... Zobacz więcej
Reakcja na opinię
The mug I ordered was beautiful! It was just as pictured. My granddaughter absolutely loved it! I am an impatient person so expected delivery right away instead of 3 weeks. If I had known the timefr... Zobacz więcej
3,6
Średnia
255 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Prompt and speedy delivery
Prompt and speedy delivery! Excellent quality!
23 marca 2026
Opinia niezależna
It was easy to order the personalized…
It was easy to order the personalized coffee mug. When I received it, it was perfect! I can't wait to gift it to my sister who is a quilter. While it took a while to get here due to personalization of the mug, I was kept updated by Bookswares as to the progress of the shipment.
24 marca 2026
Opinia niezależna
The product is great.Arrived in good…
The product is great.Arrived in good time.
18 marca 2026
Opinia niezależna
my sister in law loved her hanging…
my sister in law loved her hanging plaque. she instantly hung it in the window. very happy with product thank you
25 grudnia 2025
Opinia niezależna
A great gift for readers…
A beautiful piece that is personalized and delivered timely for the holidays and actually can be displayed year around.
20 grudnia 2025
Opinia niezależna
Very poor customer service
Very poor customer service, unethical business practices scamming customers consistently. Already filed a report with BBB which seems to be the same complaint many others have expressed before me. Product is very cheap looking. Would not recommend it for anyone else.
20 lutego 2026
Opinia niezależna
Odpowiedź od Bookswares
Hi Ivet,
Thank you for sharing your feedback. We’re truly sorry to hear that your experience with our product and service did not meet your expectations. We understand how frustrating this situation must be.
Please know that it is never our intention to disappoint our customers, and we take concerns about product quality and customer experience very seriously.
We would appreciate the opportunity to review your order and better understand what happened. Kindly submit a support ticket using the link below so our team can look into the details and assist you further:
Submit a Support Ticket: https://portal.upmerce.co/bw/submit
Once we receive your ticket, our support team will carefully review the information and respond as soon as possible.
We sincerely apologize for the inconvenience and appreciate your feedback.
The ordering processes is always easy
The ordering processes is always easy; the t-shirt quality is good; and delivery is fast.
2 marca 2026
Opinia niezależna
I would give this company zero stars
I would give this company zero stars. I have emailed 3 days in a row to get a refund on an order and not acknowledgement. If I have not heard by this afternoon, I will contact my bank as feel this is a scam company not interested in customers.
4 marca 2026
Opinia niezależna
Odpowiedź od Bookswares
Hi Devon,
We’re very sorry to hear about your frustration and sincerely apologize if you have not yet received a response to your emails. That is certainly not the experience we want for our customers, and we understand how concerning it can feel when you’re waiting for an update about your refund request.
Please know that we are here to help and would like the opportunity to review your order and assist you properly. We kindly ask that you submit a support ticket using the link below so our team can locate your order details and respond as quickly as possible:
Submit a Support Ticket: https://portal.upmerce.co/bw/submit
Once your ticket is received, our support team will review the information and get back to you with an update as soon as possible.
We sincerely apologize again for the inconvenience and appreciate your patience while we work to resolve this for you.
Lovely coffee cups
Lovely design, good size for my café latte in the morning. Just love my new cups. But please stop the commercials while your customers are waiting for their first order to be delivered, I found them rather irritating. But otherwise, as I said, lovely products, also the pairs of booklover socks I bought before Christmas.
25 lutego 2026
Opinia niezależna
Mug for sewing enthusiasts
The mug I ordered for my daughter was really brautiful with a sewing machines, rolls of thread, scissors etc. Really loved it.
19 lutego 2026
Opinia niezależna
Items as nice as expected
Items as nice as expected. Accompanied by a flood of emails, which became annoying, but that’s dropped off a bit now that items have arrived.
9 lutego 2026
Opinia niezależna
wooden page holder
Page holder is exactly as described. My name is spelled correctly in engraving. Works well to reduce arthritic joint strain when reading a book.
11 lutego 2026
Opinia niezależna
So many items to choose from
So many items to choose from. I received my beautiful Suncatcher and can't wait to hang it up. Ordering was easy, tracking my item, waiting for the item to arrive was the hardest part. Excited to open package and receive my beautiful Suncatcher. From one book lover to another, thank you for your products.
2 lutego 2026
Opinia niezależna
These items were purchased as Birthday…
These items were purchased as Birthday gifts for two special nieces who love books.
They arrived as ordered. I'm sure when I finally celebrate the birthdays (March and May) they will be well received.
28 stycznia 2026
Opinia niezależna
Speedy delivery
Speedy delivery, item beautifully & securely packaged. Delighted with this company who provide stunning items and excellent service. I'll be back. Thank you.
29 stycznia 2026
Opinia niezależna
I would give them zero stars if it was…
I would give them zero stars if it was available. I read many of the reviews on Trust Pilot stating the same issues that I encountered. Don’t buy from Bookswares.com. The products are cheap and not worth the exorbitant amount of money they charge you. The ornaments look like they are three-dimensional on the website, but they are just flat acrylic ornaments. The T-shirt I ordered was too small and they would not even exchange it for a different size. I even told them I would be fine with a store credit. They offered 10% to use on another purchase. That benefits their company — not me. I don’t intend to get burned twice. I saw them on Facebook & from now before I order from any company on Facebook, I will check the reviews on Trust Pilot before I purchase, not after. Had I known how many negative reviews they have I would’ve never ordered from them. Don’t get ripped off by Bookswares.com.
17 grudnia 2025
Opinia niezależna
Odpowiedź od Bookswares
Hi Laura,
We are truly sorry to hear about your experience, and we sincerely apologize for the disappointment and frustration this has caused you. We understand how upsetting it is to receive products that do not meet your expectations, especially when the website images gave a different impression of the ornaments and when the apparel sizing did not work out as hoped.
We regret that the material and design of the ornaments, as well as the sizing issue with the T-shirt, did not meet your expectations. We also understand your frustration regarding the resolution offered and why this did not feel fair or helpful to you. This is not the experience we want any customer to have, and we are very sorry that this has affected your trust.
To allow our team to properly review your order details, product concerns, and the resolution options already discussed, we kindly ask that you submit a support ticket through our official Help Center so we can securely access your information and assist you appropriately.
Please submit your request here:
https://portal.upmerce.co/bw/submit
Once your ticket is submitted, our support team will carefully review your case and follow up with you as soon as possible.
Thank you for taking the time to share your feedback. We truly regret your experience and appreciate you bringing these concerns to our attention.
My order was never received
My order was never received, though tracking says delivered. I reached out 3 times for help with replacing the item. No help at all. They asked me to prove it wasn’t delivered by getting a letter from the post office. Unbelievable. Such poor customer service. This was simply a personalized ornament for my daughter. I will never shop
27 grudnia 2025
Opinia niezależna
Odpowiedź od Bookswares
Hi Stephanie,
We are truly sorry to hear about your experience, and we sincerely apologize for the frustration and disappointment this situation has caused you. We understand how upsetting it is to be told an order was delivered when it was never received, especially when it was a personalized ornament meant for your daughter.
We regret that the support you received did not meet your expectations and that the process felt stressful and unhelpful. This is not the level of customer care we strive to provide, and we are very sorry that this experience has affected your trust in us.
To allow our team to properly review the delivery status and explore replacement or resolution options, we kindly ask that you submit a support ticket through our official Help Center so we can securely access your order details and assist you appropriately.
Please submit your request here:
https://portal.upmerce.co/bw/submit
Once your ticket is submitted, our support team will carefully review your case and follow up with you as soon as possible.
Thank you for taking the time to share your feedback. We truly regret the inconvenience and disappointment caused.
Cute but maybe not practical
The package got here in one piece, was shipped in company packing and the only reason I gave it a 4 was that the product, stemless FU wineglasses have so many restrictions, like don't was in hot water or the printing comes off or smear that I decided to fill them with something like dried flowers and use them just as a decoration. The sayings are really funny though and I liked that they can be personalized because 1 of the 2 is for a friend.
7 stycznia 2026
Opinia niezależna
The product was nothing what I expected
The product was nothing what I expected…
. Had I known I would not have ordered it. The photo on the site is not what I received. For what they charged me it was a bust. NEVER BUY FROM BOOKSWARES!
3 listopada 2025
Opinia niezależna
Odpowiedź od Bookswares
Hi Jon,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that the product you received was not what you expected and did not match the presentation shown on our website. We understand how disappointing that can be, especially considering the price you paid.
Please accept our sincere apologies for the frustration this experience has caused. Your feedback is important to us, and we would appreciate the opportunity to review your order and see how we can assist further.
To help us investigate and provide proper support, we kindly ask that you submit a support ticket using the link below and include your order number and any relevant photos if available.
🔗 Submit a support ticket here:
https://portal.upmerce.co/bw/submit
Once received, our customer support team will review your case carefully and follow up with you directly.
Thank you for bringing this to our attention. We truly regret the inconvenience and hope to have the chance to make things right.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.