Beautiful personalized wine glass for my wife, given as a gift. Really looks great. However, NOT dishwasher safe and hot liquids will apparently destroy it too, although as a wine glass that shouldn’... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The product I received was poorly made and did not match the photos online. When I contacted Customer Service they did not offer to replace it but offered me a final discount on the price. That woul... Zobacz więcej
Reakcja na opinię
I ordered a plague for a classroom gift; when it arrived it had a drill hole in a very visible location. I have requested to return it with no safisfaction. The packaging was poorly done and I will... Zobacz więcej
Reakcja na opinię
The mug I ordered was beautiful! It was just as pictured. My granddaughter absolutely loved it! I am an impatient person so expected delivery right away instead of 3 weeks. If I had known the timefr... Zobacz więcej
3,6
Średnia
255 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
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Forcing me to buy an additional product
I ordered one item bearing my grand daughter's name. They insist they must also charge for and send an additional different item that I did not want as it is designed to clip on to a car visor and the girl is 8 years old and does not own a car! I immediately complained but they refused to cancel it. I wish I had read these reviews before I fell for their purposely misleading and confusing website.
And of course their response to this review offers no resolution but an invitation to repeat my complaint once again
30 grudnia 2025
Opinia niezależna
Odpowiedź od Bookswares
Hi Ian,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear that you felt pressured into purchasing an additional item and that this caused frustration and disappointment—especially given that the gift was intended for your granddaughter.
Please accept our sincere apologies for any confusion or inconvenience caused by the product options on our website. We understand how upsetting it can be to receive or be charged for an item you did not intend to purchase, and this is certainly not the experience we want our customers to have.
We genuinely want to help resolve this matter to your satisfaction. If you feel that the previous offer or resolution was not acceptable, or if you have any additional concerns, we kindly encourage you to reply directly to your existing support ticket with your feedback. Our team will carefully review your case again and consider further support options to ensure you feel heard and treated fairly.
Your peace of mind is important to us, and we truly appreciate the opportunity to review your concerns further.
The product was nothing what I expected…
The product was nothing what I expected . Had I known I would not have ordered it. The picture on the site is not what I received. It was also late and it was a Christmas present.
Cathy
29 grudnia 2025
Opinia niezależna
Odpowiedź od Bookswares
Hi Cathy,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear that the product did not meet your expectations and that it arrived late, especially since it was intended as a Christmas gift. We completely understand how disappointing that must have been.
To better understand the issue and support you as fairly and quickly as possible, we kindly ask for your help with the following steps:
1️⃣ Please send us a few clear photos of the item you received (and the packaging if available). This will help us compare it with the product listing and identify what went wrong.
2️⃣ Submit a support ticket so our team can formally review your case and offer the most appropriate resolution:
🔗 Support ticket link: https://portal.upmerce.co/bw/submit
Once we receive the photos and your ticket, our support team will carefully review everything and get back to you as soon as possible with next steps.
We truly appreciate your patience and the opportunity to make this right.
I was very pleased with my purchase. Lovely item that I was proud to give as a gift. I'm sure I will order again!
I was very pleased
23 grudnia 2025
Opinia niezależna
Poor customer service
Poor customer service. Terrible delivery company.
24 grudnia 2025
Opinia niezależna
Odpowiedź od Bookswares
Hi Bill Lynch,
We’re very sorry to hear about your experience and sincerely apologize for the inconvenience caused by both our service and the delivery process. We understand how frustrating this must have been, and we truly regret that we did not meet your expectations.
To help us review your case properly and provide the best possible support, we kindly ask you to submit a support ticket using the link below. This will allow our team to look into the issue in detail and work toward a suitable resolution for you.
🔗 Submit a support ticket: https://portal.upmerce.co/bw/submit
Once we receive your ticket, our support team will follow up with you as soon as possible.
Thank you for bringing this to our attention and for giving us the opportunity to assist you further. We truly appreciate your patience.
Extremely poorly made products and they…
Extremely poorly made products and they trick you with the fine print if you don’t read it carefully. They DO NOT give refund but give you 10% so you’d order more poorly made products and they are very unprofessional and condescending when they respond. The items were gifts and too embarrassed to give them so I tossed them. $25 for an ornament that was made out of plastic and not even double sided. I can’t even put into words. I was ripped off . Simple
17 grudnia 2025
Opinia niezależna
Odpowiedź od Bookswares
Hi Krystal,
We’re truly sorry to hear about your experience and appreciate you taking the time to share your honest feedback.
We understand how disappointing it can be when a product does not meet expectations, especially when it was intended as a gift. We’d like to clarify that product details such as material, printing style, and whether the item is single-sided or double-sided are listed on the product page so customers can review them before purchasing. That said, we sincerely regret that this was not clear or satisfactory for you.
Our intention with offering partial compensation was never to pressure you into making another purchase, and we apologize if our communication came across as unprofessional or dismissive — that is certainly not our standard.
If you are not satisfied with the solution previously offered, we welcome you to continue the conversation with our support team. We are always willing to review the case again and assist as best we can.
Thank you for sharing your experience.
Poor customer experience start to finish
Poor customer experience start to finish. First, the checkout process was so confusing I ordered two items when I wanted one. I realized my mistake immediately and within minutes emailed customer service asking them to cancel the extra item. They responded several days later that the order had already been processed and no changes could be made. So next, following the tracking it was several weeks before the item was actually shipped from the seller. I ordered it on December 2nd for a christmas gift and it still hasn't arrived (today is 12/23) and the tracking shows its been sitting in a transfer point for several days. Doesn't look like I'll get it in time for christmas. I'll never order from these people again and suggest you avoid doing business with them.
23 grudnia 2025
Opinia niezależna
Odpowiedź od Bookswares
Hi Steve,
We’re truly sorry to hear about your experience and sincerely apologize for the frustration this has caused you from start to finish. We completely understand how upsetting it is when an order mistake couldn’t be corrected in time, followed by delays—especially when the item was intended as a Christmas gift.
Regarding the cancellation request, we’re very sorry that by the time our team was able to respond, the order had already entered the production stage and could no longer be changed. We know this is not the outcome you were hoping for, and we apologize for the delay in communication.
As for shipping, holiday volume and international transit can unfortunately cause packages to remain at transfer points longer than expected. That said, we absolutely understand your disappointment about not receiving the item in time for Christmas.
We would really appreciate the opportunity to review your order in detail and see how we can assist you further, whether that be with an update, a resolution, or appropriate support.
Please kindly submit a support ticket with your order number, and our team will look into this for you as a priority:
🔗 Submit your support ticket here:
https://portal.upmerce.co/bw/submit
Thank you for sharing your feedback—it helps us improve. We’re truly sorry for the experience you’ve had and hope we can still make this right for you.
The item looks very little like the…
The item looks very little like the photo on site. It has sharp pointy rough edges and is a cheap sticker on plastic. Delivery took weeks and the item might as well be made by toddlers with spoons.
19 grudnia 2025
Opinia niezależna
Odpowiedź od Bookswares
Hi Steve,
Thank you for taking the time to share your feedback. We are truly sorry to hear that the item you received did not meet your expectations in terms of quality and appearance, and that the delivery took longer than anticipated. We sincerely apologize for this disappointing experience.
We would really like the opportunity to review your case carefully and support you further. To help us investigate properly, could you please submit a support ticket and attach clear photos of the item you received using the link below:
👉 Submit a ticket here:
https://portal.upmerce.co/bw/submit
Once we receive your ticket and images, our team will review the case and get back to you with the best possible solution.
Thank you for your patience and understanding. We truly appreciate your feedback and look forward to assisting you.
0 stars. Cheap products. Over priced
I hesitate to even give one star. So far, this holiday season has gone well until I ordered from this company. Don’t do it. I placed two separate orders and the original orders I placed on Nov 30 still has not arrived and will not be here by Christmas. I was planning to give them as a gift but now that the 2nd order came I will not give them as gifts because they are very cheap looking and I would be embarrassed — I definitely feel ripped off. The ornaments were expensive, shipping cost was ridiculous. I take part of the blame because I didn’t read the fine print. I will never recommend this company. Never. 0 stars. Only a matter of time that they will not be in business.
10 grudnia 2025
Opinia niezależna
Odpowiedź od Bookswares
Hi Mary Jane,
We’re truly sorry to hear about your experience and sincerely apologize for the disappointment this has caused during the holiday season. We completely understand how frustrating it is when an order does not arrive in time and when the product does not meet expectations, especially when it was intended as a gift.
Please rest assured that your order is still in transit, and our team is actively following up with the carrier to monitor its progress. If there are any issues or changes, we will inform you promptly.
Your feedback is very important to us, and we appreciate you taking the time to share your experience. Should you have any further concerns, please don’t hesitate to reach out to us via your existing support ticket—we are here to help and will continue to support you.
Thank you for your patience and understanding.
Not even close to what it was…
Not even close to what it was advertised. Color printer on paper and pressed between two pieces of plastic.
17 grudnia 2025
Opinia niezależna
Odpowiedź od Bookswares
Hi Dave,
Thank you for sharing your feedback. We’re truly sorry to hear that the item did not meet your expectations, and we sincerely apologize for the disappointment this has caused.
We take concerns about product quality and representation very seriously. To allow us to investigate and verify the issue properly, we kindly ask that you provide clear photos of the item you received. This will help our team review the matter carefully and determine the most appropriate way to assist you.
To ensure your case is handled promptly and accurately, please submit a support ticket using the link below and attach the photos there:
👉 https://portal.upmerce.co/bw/submit
Once we receive your submission, our support team will review it and follow up with you as soon as possible.
Thank you for bringing this to our attention, and we appreciate the opportunity to look into this for you.
Nothing like the image advertised …
I didn’t read the description correctly hence disappointed with the actual received product but I suppose my error for not reading .
It’s states 1 dimensional but the image definitely leads you to believe that it’s much better than you actually get
Compared to the advert image the product is awful, the colours aren’t vibrant or crisp on the ornament , it must cost them pennys to produce and then their profit is huge .
It will teach me to read the description properly .
Truly disappointing!
Second submission!
I’ve had a response (below) and followed the link to raise my complaint , their system asks you to select a reason for complaint but when you hit the select button nothing appears and you can’t submit your form - what a joke this company is , I will now visit every review site and give my honest feedback of this product and this company - it won’t be good !
I normally give good reviews of products or businesses so this is not usual for me !
Avoid avoid avoid
16 grudnia 2025
Opinia niezależna
Odpowiedź od Bookswares
Hi Patrick Bissell,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that the product did not meet your expectations.
We’d like to kindly clarify that the item you purchased is a 1-dimensional ornament, as clearly stated in the product description and illustrated in the description details and example images on our website. That said, we completely understand how the product images may have led to different expectations, and we sincerely apologize for any disappointment this caused.
Your satisfaction is very important to us, and we’re sorry that you were not fully happy with the colors and overall quality of the ornament.
To better assist you and explore possible solutions, we kindly ask that you submit a support ticket using the link below. Our customer service team will review your case carefully and do their best to support you:
👉 https://portal.upmerce.co/bw/submit
Thank you again for your honest feedback and for giving us the opportunity to assist you.
The ornament I ordered was snapped in…
The ornament I ordered was snapped in half when it arrived. I contacted them immediately, sent pictures as they desired - and have gone back and forth with them since Oct 21st and it is now Dec 15 and I still don't have a replacement. Everytime I send them the pictures, they say they don't get them. I have sent them 6 times. It was the cheapest, worst version of the ornament and not worth $26. I have kindly asked them just to refund me and they won't. The ornament looks NOTHING like the picture and is just a poor quality image on a piece of acrylic. Never trust or order from them.
15 grudnia 2025
Opinia niezależna
Odpowiedź od Bookswares
Hi Kelly,
Thank you for sharing your experience, and we sincerely apologize for the frustration this situation has caused you. We completely understand how disappointing it is to receive an item damaged and then not receive a timely resolution—this is certainly not the experience we want for our customers.
Please rest assured that we have not ignored your case. Our team has been actively trying to receive the photos required to proceed with the replacement/refund, and we truly regret the repeated issues with attachments not coming through properly.
Kindly check your inbox (including spam/junk folder) for our previous messages, or feel free to reply again so we can assist you promptly.
We truly appreciate your patience and are committed to seeing this through to the end. Thank you for giving us the opportunity to make this right.
Ornaments for just a girl who loves books, cardboard
Miaaing 1 ornament. Picture of ornament deceiving. It's cardboard. Took forever to get it, and missing one ornament. Not worth the money
11 grudnia 2025
Opinia niezależna
Odpowiedź od Bookswares
Hello Sue,
Thank you for your message, and I’m truly sorry for the inconvenience you’ve experienced.
Regarding the missing ornament, the item “Girl sitting under the tree, engraved Ashley” was shipped separately. Here is the tracking link for your reference:
👉 https://bookswares.com/apps/trackingmore?nums=4PX3002273602728CN
Please allow the carrier some time to update the tracking information as it may take a little while to reflect movement.
If you have any trouble receiving the ornament or if there’s anything else we can help with, please don’t hesitate to reach out. We’re here to make sure you receive your full order.
Product is poor quality and not worth the price.
Product is poor quality. Not ceramic. Merely a piece of laminated cardboard and not worth the price. Delivery took far too long. I chose not to give this gift as intended. It would have been embarrassing. Don’t waste your money.
9 grudnia 2025
Opinia niezależna
Odpowiedź od Bookswares
Hello Terri,
Thank you for sharing your feedback, and I’m truly sorry to hear about your experience. We never want any customer to feel disappointed with their purchase.
To assist you properly, could you please submit a support ticket through our Help Center? This will allow our team to review your order details and offer the best possible solution.
You can submit your request here:
👉 https://portal.upmerce.co/bw/submit
We appreciate your understanding and look forward to helping you make this right.
Took a long time but finally arrived…
Took a long time but finally arrived and it was good
10 grudnia 2025
Opinia niezależna
Update on bookswareregarding my…
So an update on booksware regarding my damaged plaques. After three weeks of back and forth of me sending pictures of the damage, them refusing to refund my money, telling me to use alcohol, now I find out they are NOT ACCREDITED BY THE BETTER BUSINESS BUREAU! This company is a horror to deal with. I am going to have to absorb the 60 $ loss because I can’t take the stress of dealing with such incompetent people.
19 listopada 2025
Opinia niezależna
Odpowiedź od Bookswares
Hi Susan,
We’re very sorry to hear about the difficulties you’ve experienced with your order. We completely understand your frustration and disappointment regarding the damaged plaques.
Please know that your satisfaction is important to us. If you are not happy with the current solution, you are more than welcome to reply to this email. We are happy to continue discussing and exploring further options until we can reach a resolution that works for you.
We truly appreciate your patience and understanding, and we want to make this right.
Thank you for giving us the opportunity to assist you further.
A real scam
A real scam. The picture looked like a 3 dimensional object, but it's a flat cheaply made piece of rubbish. I've given them 1 star, but there's no facility for zero!
8 grudnia 2025
Opinia niezależna
Odpowiedź od Bookswares
Hi Alan,
We are very sorry to hear about your experience with your recent order. We completely understand your frustration and disappointment, and we want to make this right for you.
To help us review the issue and provide an appropriate solution, could you please submit a ticket along with photos of the item you received? This will allow our support team to carefully examine what went wrong and assist you as quickly as possible.
Here is the link to submit your ticket: https://portal.upmerce.co/bw/submit
We truly value your satisfaction and appreciate your patience while we work to resolve this matter. Please rest assured that we are committed to supporting you and ensuring a positive outcome.
Thank you very much for your cooperation, and we look forward to assisting you.
The gift i ordered was perfect
The gift i ordered was perfect. A bit expensive, but very well made. Thank you very much
Judi O Williams
7 grudnia 2025
Opinia niezależna
Please do not order from this company…
Please do not order from this company!!
I ordered an ornament, and it looked nothing like their website !!! It’s a rough-edged, thin piece of plastic. No response yet from the company. $24.00 wasted!
3 grudnia 2025
Opinia niezależna
Odpowiedź od Bookswares
Hi Lisa,
We’re truly sorry to hear about your disappointing experience — this is absolutely not what we want for our customers.
Thank you for bringing this to our attention. We are now processing a refund for your order, and you can rest assured that you will receive it within 5–7 business days.
Once again, we sincerely apologize for the inconvenience caused and appreciate your patience. If you have any questions or need further help, we are here for you at any time.
Not like pictures
It took 3 weeks to arrive, then the ornament was not at all what it looked like in the picture. Also the back is printed backwards. Very annoying.
27 listopada 2025
Opinia niezależna
Odpowiedź od Bookswares
Hi Margaret Anderson,
Thank you for your feedback. We sincerely apologize for any frustration caused by your recent order.
As you might know, our products are well-known for their beautiful, personalized, made-to-order designs, which is why delivery can take longer than standard items. Regarding the thickness and material, we would like to clarify that the item you received matches the product description on our website. Specifically, our listing states:
Print area: 1 side
To help us assist you further and ensure your satisfaction, please check your email where we’ve sent additional instructions to support you with this order.
We truly appreciate your patience and cooperation, and we’re here to resolve this promptly.
I would give this a zero if I could
I would give this a zero if I could! The picture in the advertisement made this ornament appear 3-D. I received a flat acrylic ornament with dull coloring that has all the appearance of a dollar store purchase. Also, read the return policy! You can’t get your money back.
20 listopada 2025
Opinia niezależna
Odpowiedź od Bookswares
Hi Sue,
We’re truly sorry to hear about your experience, and we sincerely apologize for the disappointment this has caused. This is absolutely not the quality we aim to deliver.
Our team has already reached out to you by email, as we are waiting for you to send us a photo of the ornament you received. This will help us review the issue properly and provide the best possible solution for you.
Could you please check your inbox (and spam/junk folder just in case) and reply with a photo of the item?
Once we receive it, we’ll make sure to take care of this for you right away.
Again, we deeply apologize for the inconvenience and appreciate your help in allowing us to resolve this.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.