Beautiful personalized wine glass for my wife, given as a gift. Really looks great. However, NOT dishwasher safe and hot liquids will apparently destroy it too, although as a wine glass that shouldn’... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The product I received was poorly made and did not match the photos online. When I contacted Customer Service they did not offer to replace it but offered me a final discount on the price. That woul... Zobacz więcej
Reakcja na opinię
I ordered a plague for a classroom gift; when it arrived it had a drill hole in a very visible location. I have requested to return it with no safisfaction. The packaging was poorly done and I will... Zobacz więcej
Reakcja na opinię
The mug I ordered was beautiful! It was just as pictured. My granddaughter absolutely loved it! I am an impatient person so expected delivery right away instead of 3 weeks. If I had known the timefr... Zobacz więcej
3,6
Średnia
255 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
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Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Quick shipping and good communication…
Quick shipping and good communication about order.
8 maja 2026
Opinia niezależna
Beautiful as it looked!
Like everyone, I was nervous about ordering on a FB site! I check Goggle first. This company kept me informed as I watched my item head toward me! It was not a quick delivery, BUT it was worth it! It is exactly what I have wanted!! It is Beautiful, and I can't wait to give it to my daughter!!!
5 maja 2026
Opinia niezależna
Trash
I wouldn't leave any stars if that were possible. The quality of the purchase is horrible. I will never order anything from your store again.
8 maja 2026
Opinia niezależna
Odpowiedź od Bookswares
Hi Debra,
Thank you for sharing your feedback. We’re very sorry to hear that the product did not meet your expectations and that you were disappointed with the quality of your purchase.
We understand how frustrating this must be, and we sincerely apologize for the inconvenience caused.
We would appreciate the opportunity to review your order and assist you further. Please submit a support ticket using the link below and, if possible, include photos of the item so our team can take a closer look:
Submit a Support Ticket: https://portal.upmerce.co/bw/submit
Once we receive your ticket, our support team will follow up with you as soon as possible.
We truly appreciate your feedback and apologize again for your experience.
Personalized Vintage Sewing Machine
Bought as a gift and she absolutely loves it. Ordering with her name was easy to do and looks beautiful in her home.
29 kwietnia 2026
Opinia niezależna
Very easy to order exactly what I…
Very easy to order exactly what I wanted. Arrived in perfect condition. Can't wait to give this gift to my lovely frient.
6 maja 2026
Opinia niezależna
Reading & Wine Glass
The gift was perfectly wrapped and it looks beautiful.
2 maja 2026
Opinia niezależna
Graduation Bear
The only thing we have a question about is the size of the bear...maybe we missed something in the selection process. The bear was a bit smaller than expected, regardless like we said it could of been something we missed, other than that the order was easy to prepare and submit. On the tracking information sent the bear was prepared and shipped from China however upon receiving the packaged bear the shipping label showed Florida. Still a 5 star is submitted.
5 maja 2026
Opinia niezależna
The company was responsive but the…
The company was responsive but the product was very cheaply made acrylic for $35. Way overpriced. I thought it would have been glass for that price.
4 maja 2026
Opinia niezależna
Odpowiedź od Bookswares
Hi Bettina,
Thank you for sharing your feedback. We’re glad to hear that our team was responsive, but we’re very sorry to hear that the product did not meet your expectations in terms of material and value.
We understand your disappointment, especially since you expected a different material for the price paid, and we sincerely apologize for any confusion caused by the product description.
We would appreciate the opportunity to review your order and assist you further if needed. Please submit a support ticket using the link below so our team can take a closer look:
Submit a Support Ticket: https://portal.upmerce.co/bw/submit
Once we receive your ticket, our support team will follow up with you as soon as possible.
We truly appreciate your feedback and apologize again for your experience.
Looked beautiful in the ad BUTA
Looked beautiful in the ad, however very cheaply made and so disappointing. It was to be a special gift for a very dear friend. Not now!
26 kwietnia 2026
Opinia niezależna
Odpowiedź od Bookswares
Hi Judy,
Thank you for sharing your feedback. We’re very sorry to hear that the item did not meet your expectations, especially as it was intended to be a special gift for your friend.
We understand how disappointing this must be when the product does not reflect what was shown in the advertisement, and we sincerely apologize for the inconvenience caused.
We would appreciate the opportunity to review your order and assist you further. Please submit a support ticket using the link below and, if possible, include photos of the item so our team can take a closer look and work toward a suitable solution:
Submit a Support Ticket: Insert Link Here
Once we receive your ticket, our support team will follow up with you as soon as possible.
We truly appreciate your feedback and apologize again for your experience.
Disappointment
Received a cracked product and want a replacement! They have agreed to replace it but need to wait a month for it.
22 kwietnia 2026
Opinia niezależna
Odpowiedź od Bookswares
Hi Leslie,
Thank you for reaching out. We’re very sorry to hear that your item arrived cracked and understand how disappointing this must be.
Please accept our sincere apologies for the inconvenience caused.
We would be happy to assist you with a replacement. Kindly submit a support ticket using the link below and include photos of the damaged item so our team can review and process your request as quickly as possible:
Submit a Support Ticket: Insert Link Here
Once we receive your ticket, our support team will follow up with you as soon as possible.
We truly appreciate your patience and apologize again for your experience.
The personalized sucatcher is beautiful
The personalized sucatcher I ordered is beautiful. I thought the shipping took a little long but it was worth the wait. The company was very quick to respond to my inquiries, and this put my mind at ease about ordering from them.
24 kwietnia 2026
Opinia niezależna
Got the pre school teddy for my great…
Got the pre school teddy for my great grandaugher for leaving her nursery to start school very please with it she will love when she gets it it looks great .27th
28 kwietnia 2026
Opinia niezależna
One of three items was a total disappointment
I ordered three items. Two came looked just like the pictures. Well packed. The third didn’t look like the pictures came in an envelope had a protective seal on it which you couldn’t take off because it was made as one piece was very disappointed because that piece was a gift.
27 kwietnia 2026
Opinia niezależna
Odpowiedź od Bookswares
Hi Barbara,
Thank you for sharing your feedback. We’re glad to hear that two of your items met your expectations, but we’re very sorry to hear that the third item did not and arrived in a disappointing condition.
We understand how frustrating this must be, especially since it was intended as a gift.
Please note that we have received the photos you submitted, and our team is currently reviewing your case. We will get back to you as soon as possible with an update and a suitable solution.
We sincerely apologize for the inconvenience and truly appreciate your patience.
It’s so pretty and with a name it’s…
It’s so pretty and with a name it’s very personal
18 kwietnia 2026
Opinia niezależna
Special Gift for my sister!
I ordered the beautiful cup for my sister. She was out of town when it arrived and just arrived home yesterday to open the package with the cup. She loves the cup with all the sewing emblems. She is a wonderful seamstress and makes many things for our huge family. Thank you so much!
26 kwietnia 2026
Opinia niezależna
Just received two personalized sun…
Just received two personalized sun catchers. They are both excellent quality, such beautiful colours and great detail. The delivery and updates from Bookwares was excellent and really appreciated.
22 kwietnia 2026
Opinia niezależna
Somehow my order got changed and I got…
Somehow my order got changed and I got the wrong size and color.
27 marca 2026
Opinia niezależna
Odpowiedź od Bookswares
Hi Janis,
Thank you for your message, and we’re very sorry for the frustration and disappointment this situation has caused.
After carefully checking your order, we can confirm that it has been processed exactly according to the details originally placed. At the moment, we have not received any email request from you regarding a size change, so the order could not be modified before processing.
We truly understand your concern, and we sincerely hope for your understanding in this case.
If you need any further assistance, please feel free to contact us, we are always here to help.
Hanging Suncatcher
Very happy with the item I purchased as gift for a friend who loves and grows iris. Good quality and arrived nicely packaged with no damage.
Nice selection of products on rhe website.
3 kwietnia 2026
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.