The product I received was poorly made and did not match the photos online. When I contacted Customer Service they did not offer to replace it but offered me a final discount on the price. That would... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Beautiful personalized wine glass for my wife, given as a gift. Really looks great. However, NOT dishwasher safe and hot liquids will apparently destroy it too, although as a wine glass that shouldn’... Zobacz więcej
I ordered a plague for a classroom gift; when it arrived it had a drill hole in a very visible location. I have requested to return it with no safisfaction. The packaging was poorly done and I will... Zobacz więcej
Reakcja na opinię
The mug I ordered was beautiful! It was just as pictured. My granddaughter absolutely loved it! I am an impatient person so expected delivery right away instead of 3 weeks. If I had known the timefr... Zobacz więcej
3,6
Średnia
255 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
When the product was advertised
When the product was advertised, it looked like things stood out, such as the stained glass. What it turned out to be was just like any other cup that you can get anywhere. $25. is way too much for that type of cup.
20 czerwca 2026
Opinia niezależna
Odpowiedź od Bookswares
Hi Sally,
Thank you for sharing your feedback. We’re very sorry to hear that the product did not meet your expectations.
We understand how disappointing it must be when the item received looks different from what you anticipated based on the product images, especially regarding the stained-glass effect and overall appearance. We also understand your concerns about the value of the product for the price paid.
Please accept our sincere apologies for the disappointment and inconvenience caused.
We would appreciate the opportunity to review your order and assist you further. Please submit a support ticket using the link below and, if possible, include photos of the item you received so our team can take a closer look:
Submit a Support Ticket: https://portal.upmerce.co/bw/submit
Once we receive your ticket, our support team will review the information and follow up with you as soon as possible.
We truly appreciate your feedback and apologize again for your experience.
Bookswares is reliable
Bookswares is a reliable, experienced company. I love the lily of the valley and books sun catcher that I ordered with my name on it. It hangs in my Kitchen window exquisitely!
17 czerwca 2026
Opinia niezależna
Don't order from this company
I ordered a t-shirt that according to the size chart was the correct size for me. I own three other t-shirts and a sweatshirt from Bookswares, all are the same size and they all fit fine. The newest t-shirt is too small. I contacted customer support and they refused to allow me to return it. Their return policy states they will accept returns for merchandise that is too small. I would like to attach it here, but the site is not allowing attachments. The size chart indicates that there maybe +/- 1.0 inch difference. My shirt was two inches shorter than indicated. These meets the requirements for a return. They offered me a 10% refund. Whoopee! Maybe I could use that $3.00 to get the extra two inches of the shirt. This is the last time I will be purchasing from Bookswares. I have never before encountered a company that would not accept returns no questions asked. Bookswares made me jump through hoops. I had to send them photos showing that it was mis-sized. Then they rejected the return.
16 czerwca 2026
Opinia niezależna
Odpowiedź od Bookswares
Hi Dale,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating this situation must be.
We sincerely apologize that the T-shirt you received did not fit as expected, especially after you carefully followed the size chart and had positive experiences with previous purchases. We also understand your disappointment regarding the return request and the resolution offered.
Please accept our sincere apologies for the inconvenience caused.
We would like to let you know that we have received your information and feedback. Our team will review your case carefully, including the sizing concerns and previous correspondence, and follow up as soon as possible.
We truly appreciate your feedback and apologize again for your experience.
Perfect gift for a graduate!
The gift is beautiful
The price is great
The value is just perfect !
11 czerwca 2026
Opinia niezależna
Odpowiedź od Bookswares
Hi Stacie,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how disappointing this must have been.
We sincerely apologize that both gifts were not received and that the delays affected two special occasions. We understand how frustrating it is to place orders well in advance and still not have them arrive when needed.
Please accept our sincere apologies for the inconvenience and disappointment caused.
We would like to let you know that we have received your information and feedback. Our team will review your case carefully and follow up as soon as possible.
We truly appreciate your patience and apologize again for your experience.
Why I am a return customer
Good variety of products and when they are delivered within a few days they are exactly as described. I couldn't be happier and will be a return customer
I bought a lovely unicorn mobile for my neice and she loves it!
19 czerwca 2026
Opinia niezależna
Very pleased with my purchase
Very pleased with my purchase! Quality product and like the photos resembling our granddaughter. It will be a Christmas gift that I’m sure she will love.
17 czerwca 2026
Opinia niezależna
Don’t order from them.
After 2 months of waiting for my order to get here I find out that it was lost. I asked over and over again while it was in transit what the status was. Finally it said delivered and I did not receive anything. It’s hard to get in touch with someone and you can’t talk to someone live. I have asked for refunds or replacements and keep getting the run around. Will not be ordering from them again. Luckily I used PayPal and they got me a refund because Bookswares wouldnt and kept getting me the runaround.
10 czerwca 2026
Opinia niezależna
Odpowiedź od Bookswares
Hi Zackery,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating and disappointing this situation must have been.
We sincerely apologize for the extended delay, the issues with tracking, and the fact that your order was ultimately not received. We also regret that you experienced difficulty obtaining updates and a satisfactory resolution.
We understand how upsetting it is to wait for an order for such a long period, only to discover it was lost in transit.
Please accept our sincere apologies for the inconvenience and frustration caused.
We would like to let you know that we have received your information and feedback. Our team will review your case carefully and continue working to improve our service and support processes.
We truly appreciate your feedback and apologize again for your experience.
Great products
5 maja 2026
Opinia niezależna
Si pudiera dar 0 estrella lo haría
Si pudiera dar 0 estrella lo haría, Nunca recibí el pedido y atención al cliente pésima, perdí mi dinero
9 maja 2026
Opinia niezależna
Odpowiedź od Bookswares
Hi Angela,
Thank you for sharing your experience. We’re very sorry to hear that you never received your order and understand how frustrating and disappointing this situation must be.
We also sincerely apologize for the experience you had with our customer support and for the inconvenience this has caused.
We would appreciate the opportunity to review your case and assist you further. Please submit a support ticket using the link below and include your order details so our team can investigate what happened:
Submit a Support Ticket: https://portal.upmerce.co/bw/submit
Once we receive your ticket, our support team will review the information and get back to you as soon as possible.
We truly appreciate your feedback and sincerely apologize for your experience.
The item was smaller than I expected
The item was smaller than I expected, the name on the item was so small I hardly noticed it. The colors were not as vivid as shown on the website.
1 czerwca 2026
Opinia niezależna
Odpowiedź od Bookswares
Hi Wendy,
Thank you for sharing your feedback. We’re very sorry to hear that the item did not meet your expectations.
We understand how disappointing it must have been to receive a product that appeared smaller than expected, with personalization that was difficult to notice and colors that were not as vivid as shown on the website.
Please accept our sincere apologies for the frustration and disappointment caused.
We would appreciate the opportunity to review your concerns further. Please submit a support ticket using the link below and, if possible, include photos of the item you received so our team can investigate and assist you:
Submit a Support Ticket: https://portal.upmerce.co/bw/submit
Once we receive your ticket, our support team will review the details and follow up with you as soon as possible.
We truly appreciate your feedback and apologize again for your experience.
Good product and selection
Good product and selection. Delivery ad promised
1 czerwca 2026
Opinia niezależna
Deceptive Product Photos on Website
The pictures used on their website are AI enhanced and not representative of the product you will receive; DECEPTIVE. The items received look completely different from the pictures advertised online. Poor Quality: The product quality is cheap. This vendor is not to be trusted and I will never do business here again.
4 czerwca 2026
Opinia niezależna
Odpowiedź od Bookswares
Hi Edward,
Thank you for sharing your feedback. We’re very sorry to hear that the product you received did not meet your expectations and appeared different from what was shown on our website.
We understand how disappointing and frustrating this must be, especially if the product images created expectations that were not reflected in the item you received. We also regret that you were dissatisfied with the overall quality of the product.
Please accept our sincere apologies for the disappointment and inconvenience caused.
We would appreciate the opportunity to review your concerns in more detail. Please submit a support ticket using the link below and, if possible, include photos of the item you received so our team can investigate further and assist you:
Submit a Support Ticket: https://portal.upmerce.co/bw/submit
Once we receive your ticket, our support team will follow up with you as soon as possible.
We truly appreciate your feedback and apologize again for your experience.
I never received my purchased item yet…
I never received my purchased item yet my account was charged. Multiple attempts to contact them were unsuccessful. I am out the product and what I paid for it. DO NOT USE THIS SITE TO PURCHASE ANYTHING!
23 maja 2026
Opinia niezależna
Odpowiedź od Bookswares
Hi Pearl,
Thank you for sharing your feedback. We’re very sorry to hear that you have not yet received your order and understand how frustrating it must be to see the charge processed without receiving the product.
Please accept our sincere apologies for the inconvenience and concern this situation has caused.
Please note that our team has already responded to your support ticket and is available to assist you further. If you need any additional help or have questions regarding your order, kindly reply directly to the existing ticket so we can continue investigating and supporting you.
We truly appreciate your patience and apologize again for your experience.
There is so much choice with Bookwares…
There is so much choice with Bookwares and I found what I wanted straight away. My order came promptly and in good condition. I would recommend!!
20 maja 2026
Opinia niezależna
Doesn't look anything like I paid for.
18 maja 2026
Opinia niezależna
Odpowiedź od Bookswares
Hi Pattie,
Thank you for sharing your feedback. We’re very sorry to hear that the item you received did not look like what you expected based on the product shown.
We understand how disappointing and frustrating this must be, and we sincerely apologize for the inconvenience caused.
We would appreciate the opportunity to review your order and assist you further. Please submit a support ticket using the link below and, if possible, include photos of the item you received so our team can take a closer look:
Submit a Support Ticket: Insert Link Here
Once we receive your ticket, our support team will follow up with you as soon as possible.
We truly appreciate your feedback and apologize again for your experience.
This company only hires the inept
This company only hires the inept. Ordered two different tumblers for two different people. Received two tumblers for the same person. They could not track the shipment requiring me to send a picture of what I received. Their answer was another tumbler which we never ordered and has nothing to do with any family or friends. Don't waste your money with these idiots.
18 maja 2026
Opinia niezależna
Odpowiedź od Bookswares
Hi John,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating and disappointing this situation must have been.
We sincerely apologize for the order mix-up and for the confusion caused by receiving duplicate tumblers instead of the two different personalized items you originally ordered.
We also regret the difficulties you experienced with tracking and the follow-up resolution process.
Please accept our sincere apologies for the inconvenience caused. We would still appreciate the opportunity to review your case further and assist you toward a proper resolution.
Kindly continue replying through your existing support ticket and include any additional photos or order details if needed so our team can investigate carefully and follow up with you as soon as possible.
We truly appreciate your feedback and apologize again for your experience.
I was truly disappointed with the…
I was truly disappointed with the quality of the graduation bear I ordered. It was smaller than what was shown and it looked like it was falling apart I went to their support site and submitted a complaint and basically got a response saying they were sorry but no offer to make it right. Will never purchase from them again and will pass on to others how bad the product and customer service was. Looks like I’m out my money!
14 maja 2026
Opinia niezależna
Odpowiedź od Bookswares
Hi Judy,
Thank you for sharing your feedback. We’re very sorry to hear that the graduation bear did not meet your expectations in terms of size and quality.
We understand how disappointing and frustrating this must be, especially after reaching out to support and feeling that your concerns were not properly resolved.
Please accept our sincere apologies for the inconvenience and disappointment caused.
We would still appreciate the opportunity to review your case further and see how we can assist you. Please reply to your existing support ticket and, if possible, include photos of the item so our team can take another look at the issue.
We truly appreciate your feedback and apologize again for your experience.
It is exactly what I wanted and ordered…
It is exactly what I wanted and ordered TY
10 maja 2026
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.