The product I received was poorly made and did not match the photos online. When I contacted Customer Service they did not offer to replace it but offered me a final discount on the price. That would... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Beautiful personalized wine glass for my wife, given as a gift. Really looks great. However, NOT dishwasher safe and hot liquids will apparently destroy it too, although as a wine glass that shouldn’... Zobacz więcej
I ordered a plague for a classroom gift; when it arrived it had a drill hole in a very visible location. I have requested to return it with no safisfaction. The packaging was poorly done and I will... Zobacz więcej
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The mug I ordered was beautiful! It was just as pictured. My granddaughter absolutely loved it! I am an impatient person so expected delivery right away instead of 3 weeks. If I had known the timefr... Zobacz więcej
3,6
Średnia
255 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 97% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
It wasn’t what I was expecting.
It wasn’t what I was expecting by any means, however that was my fault. I was thinking that it would be larger, I was thinking it would be stained glass, but after receiving it and being disappointed, I went back and read the description of the item, and it was exactly as advertised. But if I had read more carefully I would not have been disappointed, because I wouldn’t have ordered it. Lesson learned, and we still have a nice trinket to show for it.
11 sierpnia 2026
Opinia niezależna
Odpowiedź od Bookswares
Hi David,
Thank you for taking the time to share your honest feedback. We're sorry to hear that the item was not what you initially expected, particularly regarding its size and material.
We appreciate you taking the time to revisit the product description and recognize that the item was consistent with the written description. We're glad to hear that you still found it to be a nice trinket.
If you'd like us to review your order or have any further concerns, please submit a support ticket using the link below and include your order number and the link to your review.
Submit a ticket: https://portal.upmerce.co/bw/submit
Thank you again for your feedback and for giving us the opportunity to assist you.
C’était un cadeau qui fut grandement…
C’était un cadeau qui fut grandement apprécié
11 sierpnia 2026
Opinia niezależna
The personal suncatcher I ordered…
The personal suncatcher I ordered looked nothing like the picture. It was dull and small and the picture was rich vibrant colors. I am so disappointed.
3 sierpnia 2026
Opinia niezależna
Odpowiedź od Bookswares
Hi Kathy,
Thank you for taking the time to share your feedback. We're truly sorry to hear that the personalized suncatcher you received looked very different from the product shown in the advertisement. We understand how disappointing it must have been to receive an item that was smaller and much less vibrant than you expected.
We'd like the opportunity to review your case and assist you further. Could you please submit a support ticket using the link below and include your order number, photos of the suncatcher you received, and the link to your Trustpilot review?
Submit a ticket: https://portal.upmerce.co/bw/submit
Once we receive your ticket, our support team will carefully investigate your concerns and work to provide the best available solution as soon as possible.
Thank you for your patience, and we appreciate the opportunity to assist you.
Product was embarrassingly cheap and…
Product was embarrassingly cheap and not at all as pictured in the ad. I will never order anything from this company again as when I complained they asked me to take all these and prove the product wasn't what I expected. Any chance I get I will let people know how badly made and what poor customer service this company provides.
5 sierpnia 2026
Opinia niezależna
Odpowiedź od Bookswares
Hi Lynne,
Thank you for taking the time to share your feedback. We're truly sorry to hear that the product did not match the advertisement and that you were disappointed with both the product quality and your customer service experience.
We'd like the opportunity to review your concerns and assist you further. Could you please submit a support ticket using the link below and include your order number, photos of the product you received, and the link to your Trustpilot review?
Submit a ticket: https://portal.upmerce.co/bw/submit
Once we receive your ticket, our support team will carefully investigate your concerns and work to provide the best available solution as soon as possible.
Thank you for your patience, and we appreciate the opportunity to assist you.
Trash sold as merchandise
I ordered a Sun catcher for my sister's birthday expecting it to be similar to their photo online. I mistakenly expected a product commensurate with the $40+ price tag. I was shocked to receive the flimsy, extremely overpriced, embarrassing piece of junk they sent ten days later! My immediate complaint to them was answered by some nonsensical AI form letter which offered their sympathy. An expensive lesson which I hope will save someone else from this frustration.
4 sierpnia 2026
Opinia niezależna
Odpowiedź od Bookswares
Hi Thomas Alden,
Thank you for taking the time to share your feedback. We're truly sorry to hear that the sun catcher did not meet your expectations and that you were disappointed with both the product quality and your support experience.
We'd like the opportunity to review your concerns and assist you further. Could you please submit a support ticket using the link below and include your order number, photos of the item you received, and the link to your Trustpilot review?
Submit a ticket: https://portal.upmerce.co/bw/submit
Once we receive your ticket, our support team will carefully investigate your case and work to provide the best available solution as soon as possible.
Thank you for your patience, and we appreciate the opportunity to assist you.
Didnt have enough room to put my…
Didnt have enough room to put my granddaughters nursing credentials on her tumbler, needed a few more spots
BSN RN CP CA SANE had to leave the NE off ! Hope she still likes it
1 sierpnia 2026
Opinia niezależna
Perfect mugs
The mugs were perfect and well packaged. No worries when you order these mugs they are very secured in the box. Love them and will order agian in future.
31 lipca 2026
Opinia niezależna
Suncatcher was nice
Suncatcher was nice, but needed more color, the colors were almost too light. Liked design.
3 sierpnia 2026
Opinia niezależna
Sun Catchers
I found some Sun-catcher products that I was interested in for my wife, ordered them and was delivered products as described online and with fast shipping....
7 lipca 2026
Opinia niezależna
Product was great and delivery was…
Product was great and delivery was fast. I was kept in the loop while in transit
25 lipca 2026
Opinia niezależna
Crooked company
On June 19, I ordered a plaque as a gift for Christmas. What eventually came was a cheap WIG & 2 wig caps! I did NOT order this junk. It was sent in a phoney mailing label, as my post office has said. I have been going round & round with you to get my money back. I get an email every night at 9:45. What's that all about? I want my money back & believe me, I won't let up until I have it! You are a bunch of scammers! I want my account credited back NOW!
19 czerwca 2026
Opinia niezależna
Odpowiedź od Bookswares
Hi Gail,
Thank you for taking the time to share your feedback. We're truly sorry to hear that you received an incorrect item instead of the plaque you ordered and sincerely apologize for the frustration and inconvenience this has caused.
We'd like the opportunity to investigate your case and assist you further. Could you please submit a support ticket using the link below and include your order number, photos of the item you received and its packaging, along with the link to your Trustpilot review?
Submit a ticket: https://portal.upmerce.co/bw/submit
Once we receive your ticket, our support team will carefully investigate your case and work to provide the best available solution as soon as possible.
Thank you for your patience, and we appreciate the opportunity to assist you.
Easy to browse & purchase
Easy to browse & purchase, order was received in perfect condition & loving my book dragon suncatcher!
1 sierpnia 2026
Opinia niezależna
Beautiful sun catcher
The item I ordered (a sun catcher) was exactly as I expected. Good communication as my package traveled to me. My order was on time and packaged well. Highly recommend.
27 lipca 2026
Opinia niezależna
I paid a fortune for what I thought…
I paid a fortune for what I thought would be a lovely gift for a 96 year old seamstress. Instead I got a CHEAP looking piece that looked like something that could be bought at a dollar store. It is a JOKE!!! It is a RIPOFF!!! DO NOT PURCHASE, you are better off to throw your money away! AND, I don’t know right now the date that I ordered it because I can’t leave this review to look it up, It was mid July, 2026.
14 lipca 2026
Opinia niezależna
Odpowiedź od Bookswares
Hi Margo,
Thank you for taking the time to share your feedback. We're truly sorry to hear that the item did not meet your expectations and sincerely apologize for the disappointment this has caused, especially since it was intended as a gift for a 96-year-old seamstress.
We'd like the opportunity to review your concerns and assist you further. Could you please submit a support ticket using the link below and include your order number (if available) or any information that can help us locate your order, along with the link to your Trustpilot review?
Submit a ticket: https://portal.upmerce.co/bw/submit
Once we receive your ticket, our support team will carefully investigate your case and work to provide the best available solution as soon as possible.
Thank you for your patience, and we appreciate the opportunity to assist you.
My order came promptly and was as…
My order came promptly and was as expected.
31 lipca 2026
Opinia niezależna
The Suncatcher came surprisingly…
The Suncatcher came surprisingly quickly . My granddaughter loves it. I will definitely order from you again. .y granddaughter took your information so she could order gifts for friends. Thank you.
21 lipca 2026
Opinia niezależna
IF there was an option for 0 stars I…
IF there was an option for 0 stars I would give it to them. Item was not delivered by post office, I was able to get the post office to actually email the company that the item was delivered to the wrong address and I never got it. Customer service is non existent except to email with excuses and delays.DO NOT ORDER FROM THIS COMPANY.
26 kwietnia 2026
Opinia niezależna
Odpowiedź od Bookswares
Hi Anne,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your order was not delivered to the correct address and sincerely apologize for the frustration and inconvenience this has caused.
We'd like the opportunity to review your case and assist you further. Could you please submit a support ticket using the link below and include your order number, the email from USPS confirming the misdelivery, and the link to your Trustpilot review?
Submit a ticket: https://portal.upmerce.co/bw/submit
Once we receive your ticket, our support team will carefully investigate your case and work to provide the best available solution as soon as possible.
Thank you for your patience, and we appreciate the opportunity to assist you.
They kept me informed all along the way…
They kept me informed all along the way from confirmation of order to receipt of merchandise. And package arrived early
24 lipca 2026
Opinia niezależna
Doświadczenie Trustpilot
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