Avery and the team kept me up to date on everything, rings were beautifully polished everything looks great and they arrived on time just in time for our Halloween 🎃 weeding. My wife absolutely love,... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
My husband's wedding band took a very long time to arrive. When it finally arrived, it was in a woman's gift box and the ring box was also pink. There was no certificate of authentication. The price w... Zobacz więcej
Reakcja na opinię
I initially went on this site looking for a black diamond engagement ring, and I found so much more. “This place has everything!” The most creative and detailed designs I have ever seen. Personally lo... Zobacz więcej
So, first off, the product was incredible! The presentation was incredible! My now fiance was blown away by the little box and how much the ring glittered, no matter how bright or dim the lighting was... Zobacz więcej
Informacje dotyczące firmy
- Sklep jubilerski
- również w kategorii:
- Jubiler
- Producent biżuterii
- Projektant biżuterii
Dane kontaktowe
Stany Zjednoczone
- blackdiamondsnewyork.com
3,8
Dobra
92 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 15% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
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Inni użytkownicy przeglądali również
DO NOT DO BUSINESS WITH THEM
Literally the worst company ever smh I have been fighting this dispute with them since Nov. 2025 smh it’s the new year and they won’t even respond back smh they never answer the phone smh they don’t respond back to emails within there 48 hours like they say smh just the worst family business in America to be honest smh I have never had this happen to me ever smh this company should be investigated!! DO NOT DO BUSINESS WITH THEM EVER!!
23 listopada 2025
Opinia niezależna
Odpowiedź od blackdiamondsnewyork.com
We’re very sorry for the frustration this situation caused and understand why the customer is upset. We’re committed to customer satisfaction and always strive to reach fair, transparent resolutions. We’d like to share additional context so the public has a clear understanding.
We also apologize if we were not able to respond immediately. During peak seasons and non-working holidays, response times can take up to 72 hours or longer due to increased order volume. We appreciate the customer’s patience during these periods and always do our best to respond as promptly and thoroughly as possible.
Our jewelry is primarily made to order and customizable, so delivery timelines can vary. Expedited shipping applies only after a piece is completed and does not shorten the production timeline. While we do our best to prioritize orders with a stated need-by date, timelines cannot be guaranteed when deadlines are unrealistic. Guaranteed next-business-day shipment is available only for orders placed under our clearly labeled Flash Sale and Ready to Ship collections. All production timelines and policies are shared on the product page prior to checkout.
In this situation, multiple cancellation requests were made after production had already begun and while the package was in transit, at which point we were unable to cancel the shipment. We immediately offered the option to refuse delivery, which would allow a full refund once the item was returned. As a gesture of goodwill, we also processed an initial refund for the priority shipping fee, as we understand the customer’s frustration and wanted to remain fair.
As a small, family-run business, our 24-hour cancellation policy exists to protect both our customers and our team once materials are sourced and production begins. Allowing cancellations mid-production or while an order is in transit would make it difficult for us to operate responsibly or sustainably, which is why this policy is applied consistently and transparently.
Shortly after the package was delivered, a chargeback was filed through the customer’s bank. When a chargeback is open, the bank temporarily withdraws the funds during its review, which means we’re unable to issue a separate refund at that time, as the payment is no longer in our possession. If the bank ultimately sides with the customer, the refund is issued directly by the bank.
We shared this information and offered options intended to help resolve the matter as efficiently as possible, as the chargeback review process can take up to 75 days. We have no intention of delaying the customer’s refund and, in fact, offered a quicker resolution so the funds could be returned sooner. The length of the chargeback process is determined by the bank and is outside of our control.
We want to reassure anyone reading this that our intention is never to hold customer funds, delay shipments, or deny refunds. Our focus is always on fair resolutions in accordance with the policies outlined at checkout, which are provided to help set clear expectations before a purchase. We encourage shoppers to review these policies, or those of any merchant, prior to ordering, so expectations are aligned.
For customers who require next-business-day shipment for custom jewelry, a ready-to-ship retailer or local jeweler may be a better fit.
We regret that this experience did not meet expectations and appreciate the opportunity to clarify. If a bank refund has not yet been issued, we encourage the customer to reach out to us directly so we can assist however possible.
Respectfully,
Black Diamonds – New York Team
This wrap around band is simply…
This wrap around band is simply beautiful. I was worried it was going to be too much, but it is just stunning. The sparkle, the weight, the stones and craftmanship are outstanding. I have received so many compliments on it paired with my engagement ring that I can't help but smile. I was told, its never too much! Go for it, you won't be disappointed.
9 listopada 2025
Opinia niezależna
They by far exceeded my expectations…
They by far exceeded my expectations from the packaging to the quality and craftsmanship of the pieces I recently purchased
17 listopada 2025
Opinia niezależna
TOTAL FRUSTRATION
It is so frustrating to have to write a bad review about a company's lack of customer service standards and this is the first (and maybe ONLY) time that my Fiance' and I have ordered from this place. The order was placed on 9.13.2025 and still hasn't been shipped out. I emailed several times and recieved the "cookie cutter" reply that the ring is being made. I did receive an email on 9.27.2025 stating the ring was in the "Polishing" stage and would ship out very soon." . Nothing has been shipped to date and they are no longer responding to my email requesting for details on shipping as I live in a very large apartment complex and need to know when & how they are planning to ship it. Still the same "Cookie cutter" reply was sent. I then received a follow-up email advising that the ring was supposed to be shipping on 10.15.2025. There hasn't been any updates since then and now they aren't answerng at all. I would like to be able to actually speak with a human being so I can be 100% positive that my ring will come in with no issues. Can someone please contact me so we can go over the details and lock down a shipping date & arrival date.
17 września 2025
Opinia niezależna
Buy your special piece today.
Buy my special piece of jewelry from Black Diamonds New York has been a truly emotional experience,every cut was precise and fits perfectly,I will be a customer for life and for all your jewelry and holiday need check them out and you can thank me later 🙂
15 września 2025
Opinia niezależna
Free gift
I had purchased a necklace from Black Diamonds New York and left a review. The owner reached out to me to review at other sites and would then send me a free gift - which he (or at least Black Diamonds New York) did. I was sent a beautiful gold oval bangle bracelet. It says "My Ride or Die" with crystals in gold. I would love to wear it, but I cannot wear it. I don't know why someone would choose a bracelet for someone that they knew nothing about - like wrist size. A necklace would have made more sense when you know nothing about the recipient. That said, I'm not ungrateful. I do appreciate it, and it is very pretty. I'm sure the artisan spent a lot of time on this piece making it spectacular and I would love to show off their work. It's also packaged beautifully as Black Diamonds New York does.
15 września 2025
Opinia niezależna
Coffin cut ring
Coffin cut ring
The till death do us part coffin cutting, is so beautiful and unique. My fiance gets comments on it all the time and gets asked where she got it. Your company gets lots of referrals from us. Thanks for the beautiful rings and our bonds with them .
3 lipca 2025
Opinia niezależna
An ABSOLUTE BEAUTY!!!!
Took a while for the ring to finally get delivered, but when it arrived it was an ABSOLUTE BEAUTY!!!!
It really did exceed my expectations.
3 czerwca 2025
Opinia niezależna
The red diamond sparkles with noisome…
The red diamond sparkles with noisome on the sides. It is unique and dynamic besides being well made. I will be ordering again because the settings and quality of work has created a beautiful piece of jewelry. Thank you Black Diamond. BJR
9 lipca 2025
Opinia niezależna
Wedding Ring
Wedding Ring
My husband surprised me with a new ring. She is beautiful, the only reason I am giving it 4 out of 5 is because you can barely see the skulls. Other than that it is so beautiful.
16 maja 2025
Opinia niezależna
100/10 Absolutely recommend
My husband ordered my wedding ring and band from here. I just got it last week when we got married and it is perfect. Absolutely perfect. It is stunning and fits just perfect! Thank you so so much, I will wear it until it breaks off my finger
27 czerwca 2025
Opinia niezależna
I am not sure about the other reviews…
I am not sure about the other reviews here but I couldn't be happier with the engagement ring I purchased from Black Diamonds New York. From the moment I placed the order, the experience was exceptional. The quality of the ring is absolutely breathtaking. The craftsmanship is flawless, and the diamond sparkles with an unparalleled brilliance. It's truly a piece of art that I'll cherish forever. What also impressed me was the speed of shipping. I was expecting a bit of a wait based on reviews I've read, but the ring arrived incredibly fast, securely packaged, and beautifully presented. The entire process took 4 days. This made the whole proposal planning so much smoother. We are going overseas in a few days and I am ecstatic I will be traveling with this beautiful ring. They truly delivers on its promise of timeless elegance and impeccable service. Highly, highly recommend!
2 lipca 2025
Opinia niezależna
My husband got me the most beautiful…
My husband got me the most beautiful ring for our Anniversary. I very grateful for it. And thank you so much for making a beautiful Gorgeous ring . I will be definitely telling my family and friends to purchase from you guys. I get so much compliments from it . I cant stop looking at it . I will be definitely buying again real soon . Thanks Again Michelle Garcia
16 maja 2025
Opinia niezależna
I purchased a men's 3-carat diamond…
I purchased a men's 3-carat diamond ring from Black Diamond in New York at an incredible price and have been delighted with the quality of the ring, especially the quality of the diamond. The diamond is lab-grown, so I was able to get this incredible price and have been surprised at how beautiful and lustrous it is. I will definitely purchase from them again and recommend that everyone do the same.
Review Photo
19 czerwca 2025
Opinia niezależna
My wife loves the way it shines in the…
My wife loves the way it shines in the sunlight, it’s such a beautiful stone
16 czerwca 2025
Opinia niezależna
I absolutely love the wedding set my…
I absolutely love the wedding set my husband got me for our 24th anniversary!! I will definitely tell people about your store! My only issue was he paid for expedited shipping and it still took 2 weeks to get delivered…But when I received it I was on cloud nine!!
6 czerwca 2025
Opinia niezależna
No response to inquiries
Heart was sold on this ring, but I wanted to make some changes like add a bigger stone etc.. I know they can be busy but I was told they’d get back to me within 72 hours and it’s been over a month now with zero update.. I’ve bought from there before and it went smoothly. Maybe avoid making changes or asking for pricing if you want a smooth transaction
31 marca 2025
Opinia niezależna
Odpowiedź od blackdiamondsnewyork.com
Hi Merlinda, thank you for sharing your feedback. We sincerely apologize that your experience with your recent inquiry didn't meet the standard you rightly expect from us, especially given your previous positive experience.
We understand your frustration with the lack of response regarding the changes you wanted to make to the ring. We've investigated and found that your messages were unfortunately filtered into our spam folder, which prevented our team from responding within our promised 72-hour timeframe.
We have now transitioned to a new, more robust customer service platform to ensure this issue doesn't happen again.
A member of our staff has reached out to you directly to check in and discuss your custom-made piece if you still need one. We value that you considered us for this special purchase, and we are committed to regaining your trust. We will do our best to provide a significantly improved and more responsive service going forward.
Thank you again for bringing this to our attention. We appreciate your business and the opportunity to make things right.
How Awesome is my Gorgeous Ring From…
How Awesome is my Gorgeous Ring From Black Diamonds of New York?!?!? Love it!!
29 kwietnia 2025
Opinia niezależna
Beautiful
Beautiful
I love their work, it's beautiful, great quality and will keep buying their jewelry and be telling my family and friends about their work.
10 stycznia 2025
Opinia niezależna
Bracelet
Beautiful Bracelet I am total happy with my Jewelery. The support and engagement is very good. Thank you.
22 kwietnia 2025
Opinia niezależna
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