Hmm, Jane was very professional and thoroughly knew her products. However, I'm surprised and disappointed to hear that the hob fan unit is not covered, you can't have a hob without one! Also, with y... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Excellent customer service from Jane Explained reasons for all questions being asked, then took time to listen to my questions and supplied all the answers i needed. Very friendly and helpful lady.... Zobacz więcej
It is with great surprise that I find myself writing this review. I gave Jake my opinion on Go assist not realizing he was from Big Warrenties. He listened attentively and set about coming up with... Zobacz więcej
Helen was very patient with me; I have a condition called dysarthria, which means that I can struggle to get my words out. The phone line wasn't very good either, so I I had to repeat myself on many... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
The UK's leading provider of home appliance, home emergency, gadget and motor breakdown insurance.
Dane kontaktowe
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Zjednoczone Królestwo
- 08007797444
- bigwarranties.co.uk
4,6
Doskonała
5 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 68% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od BIG Warranties Ltd
Good Afternoon,
We’re really pleased to hear that you found the support helpful and that everything was clearly explained. Taking the time to make sure customers fully understand their options is something we focus on, so it’s great to know this made a difference to your experience.
We appreciate you taking the time to share your thoughts.
Kind regards,
Danielle.
It was very easy and he was very polite
It was very easy and he was very polite
2 marca 2026
Opinia niezależna
Odpowiedź od BIG Warranties Ltd
Good Afternoon,
We’re really pleased to hear that the process was easy and that you were treated with politeness throughout. Creating a smooth and straightforward experience while maintaining a friendly approach is exactly what we aim for.
We appreciate you taking the time to share your experience.
Kind regards,
Danielle.
Explained everything very well
Explained everything very well
Pleasant manner
2 marca 2026
Opinia niezależna
Odpowiedź od BIG Warranties Ltd
Good Afternoon,
Thank you for your feedback.
We’re really pleased to hear that everything was explained clearly and that the service was delivered in such a pleasant manner. Making sure customers feel comfortable and fully informed is something we place great importance on, so it’s great to know this came across.
We appreciate you taking the time to share your experience.
Kind regards,
Danielle.
Customer service
She was very helpful, and provided all the information required quickly.
2 marca 2026
Opinia niezależna
Odpowiedź od BIG Warranties Ltd
Good Afternoon,
We’re really pleased to hear that you received all the information you needed so quickly and that the support provided was helpful throughout. Delivering clear and efficient service is something we focus on, so it’s great to know this stood out in your experience.
We appreciate you taking the time to share your thoughts.
Kind regards,
Danielle.
mis sold insurance to find out they…
mis sold insurance to find out they will would only pay me £107 for £1k appliance. was told my appliance would be like for like to find out they pay current market value and deduct 20% for each year of appliance total rip off
28 lutego 2026
Opinia niezależna
Odpowiedź od BIG Warranties Ltd
Good Afternoon,
We take comments like this very seriously and want to reassure you that we do not mis-sell our services.
At present, we don’t have enough information to locate your account and review what you were advised. To investigate this fully, please provide your booking or policy details by replying to our request here, or by calling our team directly so we can look into your experience in detail.
We’d like the opportunity to review this properly and address your concerns.
Kind regards,
Go Assist Customer Service Team.
Very helpful staff and answered the…
Very helpful staff and answered the call quickly
27 lutego 2026
Opinia niezależna
Odpowiedź od BIG Warranties Ltd
Good Afternoon,
We’re really pleased to hear that your call was answered quickly and that you found our team helpful. We know how important it is to get through without long wait times and receive clear support straight away, so it’s great to know this was your experience.
We appreciate you taking the time to share your thoughts.
Kind regards,
Danielle.
Jane was pleasant
Jane was pleasant, easy to talk to and clear in what I needed to know and renewed our policy quickly and efficiently. Thank you.
26 lutego 2026
Opinia niezależna
Odpowiedź od BIG Warranties Ltd
Good Morning
Thank you so much for your 5-star review. We truly appreciate the time you have taken to leave us your lovely feedback. I will pass your kind words along to our agent. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Danni
Odpowiedź od BIG Warranties Ltd
Good Morning
Thank you so much for your 5-star review. We truly appreciate the time you have taken to leave us your lovely feedback. I will pass your kind words along to our agent. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Danni
Competent and knowledgeable
Spoke to Lucas who happily booked my repair for me over the phone. Excellent knowledge and competent. Breadth of fresh air as some advisors and not always up to standard. Keep up the good work! Trudy
25 lutego 2026
Opinia niezależna
Odpowiedź od BIG Warranties Ltd
Good Morning
Thank you so much for your 5-star review. We truly appreciate the time you have taken to leave us your lovely feedback. I will pass your kind words along to our agent. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Danni
She was very helpful and explained…
She was very helpful and explained every thing
24 lutego 2026
Opinia niezależna
Odpowiedź od BIG Warranties Ltd
Good Morning
Thank you so much for your 5-star review. We truly appreciate the time you have taken to leave us your lovely feedback. I will pass your kind words along to our agent. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Danni
Rosanna was first class
Rosanna was friendly, & explained everything to me perfectly. Because of this I decided to continue my insurance with Big Warranties
23 lutego 2026
Opinia niezależna
Odpowiedź od BIG Warranties Ltd
Good Morning
Thank you so much for your 5-star review. We truly appreciate the time you have taken to leave us your lovely feedback. I will pass your kind words along to our agent. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Danni
Jane was really clear and quickly…
Jane was really clear and quickly helped me with my dishwasher cover
23 lutego 2026
Opinia niezależna
Odpowiedź od BIG Warranties Ltd
Good Morning
Thank you so much for your 5-star review. We truly appreciate the time you have taken to leave us your lovely feedback. I will pass your kind words along to our agent. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Danni
Terrible
Cancelled policy and payment via card. Confirmed via email. They took payment in Jan which I disputed. They said no knowledge of cancellation and customer services would contact me. No contact so I sent another email and received cancellation confirmation. Checked with my bank that it was cancelled/deleted which it was. Lo and behold on Friday 20th Feb they took a payment!! I called my bank and they said I should now request a refund as it’s been cancelled but they have card details. I have now been on phone to Big Warranties waiting to be transferred to customer care - again - for 20 minutes. Why is it so difficult to cancel a policy and stop them taking my money - or even answering the bloody phone.
Never again!
23 lutego 2026
Opinia niezależna
Odpowiedź od BIG Warranties Ltd
Good Afternoon,
We would like to investigate this and see what has happened; however, we are unable to locate your profile. We have requested some further details from you so that we can do this.
Kind Regards
BIG Warranties Customer Service Team.
We insured our washing machine for a…
We insured our washing machine for a number of years. It failed and we made a claim. The claim was denied.when we asked why we were told it was too old, however they were very happy to continue taking our money. I think that is fraud. Now we seem unable to cancel the policy we understood was already cancelled. There is no email address on their website, the phone number points you to the website, and disconnects the call.
I can only assume Big Warranties dont want you to cancel and make it as difficult as possible.
Would most definitely not recommend this company
19 lutego 2026
Opinia niezależna
Odpowiedź od BIG Warranties Ltd
Good Afternoon,
We would like to investigate this and see what has happened; however, we are unable to locate your profile. We have requested some further details from you so that we can do this.
Kind Regards
BIG Warranties Customer Service Team.
Odpowiedź od BIG Warranties Ltd
Good Afternoon,
Thank you so much for your 5-star review. We truly appreciate the time you have taken to leave us your lovely feedback. I will pass your kind words along to our agent. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Danni
Rosanna explained everything…
Rosanna explained everything professionally and with great clarity. She detailed what exactly was covered and how Big Warranties claims system operated. I felt very confident in how she dealt with my questions regarding the appliances' insurance and the various 'what ifs' that occurred during our conversation. Rosanna was very personable and a pleasant and polite lady.
She is obviously an asset to the Company and gave me every confidence in my selection of Big Warranties. It is always good for a company to employ such people. Look after her!
18 lutego 2026
Opinia niezależna
Odpowiedź od BIG Warranties Ltd
Good Afternoon,
Thank you so much for your 5-star review. We truly appreciate the time you have taken to leave us your lovely feedback. I will pass your kind words along to our agent. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Danni
Easy to speak to
Easy to speak to. Answered my query efficiently and with knowledge.
17 lutego 2026
Opinia niezależna
Odpowiedź od BIG Warranties Ltd
Good Afternoon,
Thank you so much for your 5-star review. We truly appreciate the time you have taken to leave us your lovely feedback. I will pass your kind words along to our agent. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Danni
Harry was very professional and dealt…
Harry was very professional and dealt with my issues promptly and professionally. Thank you
17 lutego 2026
Opinia niezależna
Odpowiedź od BIG Warranties Ltd
Good Afternoon,
Thank you so much for your 5-star review. We truly appreciate the time you have taken to leave us your lovely feedback. I will pass your kind words along to our agent. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Danni
Always courteous polite and prompt…
Always courteous polite and prompt resolution prompt reply after engineers visit
11 lutego 2026
Opinia niezależna
Odpowiedź od BIG Warranties Ltd
Good Afternoon,
Thank you so much for your 5-star review. We truly appreciate the time you have taken to leave us your lovely feedback. I will pass your kind words along to our agent. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Danni
Jane from Big Warranties was very…
Jane from Big Warranties was very helpful.
16 lutego 2026
Opinia niezależna
Odpowiedź od BIG Warranties Ltd
Good Afternoon,
Thank you so much for your 5-star review. We truly appreciate the time you have taken to leave us your lovely feedback. I will pass your kind words along to our agent. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Danni
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.