Im a professional Bike Mechanic. My regular supplier was out of the Italian Threaded Shimano Ultegra Bottom Bracket. Google helped me find one at Bikes on Line and it was a bit cheaper than my regular... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The whole experience with BikesOnline has been seamless. Ordered online Saturday, had the bike assembled by Wednesday. Bike arrived securely packed and complete with everything needed for the simple... Zobacz więcej
Reakcja na opinię
So far incredible customer service! Ordered the Helios A7X and it arrived to my address in Sydney within 2 days. Well prepared bike and great value for money. Slight issue with sizing and Brad was inv... Zobacz więcej
Reakcja na opinię
Good luck if you have a warranty claim with this business. You'll end up talking to a call centre and receiving emails from a bot asking you to jump through hops. First they want photos which is fai... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Direct to Consumer Pricing - Ride More For Less! Why buy from BikesOnline? Our bikes are often 20% to 40% cheaper than comparable bikes in the market, and that is due to our direct to consumer business model. We source high-quality bikes from the manufacturer, cut out the middlemen and pass on the savings to you - where they belong. Add to that our fast delivery and local support, you can rest assured knowing you are getting the best deal on your new bike.
Dane kontaktowe
13/25 Frenchs Forest Road E, 2086, Frenchs Forest, Australia
- 02 8599 2209
- https://www.bikesonline.com.au/contact-us/
- bicyclesonline.com.au
4,4
Doskonała
275 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 42% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Bikes online Helios A8X full Ultegra DI2
I received really detailed advice before purchase. The bike arrived within two days. Very well packaged and undamaged. The bike is excellent especially for the price. It looks and rides amazing. Many people have asked me about it on the road. I was pleased with my dealings with Bikes online. I had a great experience with them.
20 listopada 2023
Opinia niezależna
Odpowiedź od BikesOnline.com.au
We're glad the advice before purchase helped and that your Helios A8X arrived quickly and in perfect condition. It’s great to hear you’re enjoying the ride and getting noticed out on the road. Hit us up when you need a new whip!
Also, check out our Parts & Accessories. We have a new P&A buying legend and a much wider range on offer for all your biking needs.
Enjoy every kilometre and ride safe!
Huge selection and super fast delivery
Huge selection and super fast delivery
15 listopada 2023
Opinia niezależna
Odpowiedź od BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
Have had a couple of transactions…
Have had a couple of transactions lately with BikesOnline and they have delivered the goods quickly each time. Good notifications on its delivery too.
9 listopada 2023
Opinia niezależna
Odpowiedź od BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
This shock pump is the bees knees.
This shock pump is the bees knees.
Awesome pump for the price.
Doesn't leak any air upon disconnection.
Very solid and sturdy with a smooth pumping action.
Best of all is the digital gauge for extremely accurate pressure.
⭐⭐⭐⭐⭐
21 listopada 2023
Opinia niezależna
Odpowiedź od BikesOnline.com.au
Thanks for the awesome review! Great to hear the shock pump’s living up to the hype and that the digital gauge is doing its job. We love that bit of precision too.
If you’re kitting out more of your setup, check out our Parts & Accessories: we’ve got plenty more solid gear like this to keep your rides dialled in.
Enjoy the trails and ride safe!
Thank You Bikes Online
Thank You Bikes Online! Ordering the Marin Alcatraz was simple online. It arrived in Darwin quickly and is a huge hit with my son. He’s out on it any chance he gets and loving it!
19 października 2023
Opinia niezależna
Odpowiedź od BikesOnline.com.au
Thanks for the great feedback! We're so glad the Marin Alcatraz arrived quickly and that your son’s loving it. Sounds like it’s getting plenty of good use already.
When he’s ready to add a few upgrades or fresh gear, check out our Parts & Accessories; we’ve got some great new options to keep him rolling strong.
Enjoy the rides and thanks again for choosing BikesOnline!
I will defo use them again
This might be the third time I've reviewed bikesonline on Trustpilot.
They are a good place to buy stuff.
The customer service has been excellent and the delivery has been swift.
26 sierpnia 2023
Opinia niezależna
Odpowiedź od BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
Polygon Path 3 2023 - awesome bike
Not haven ridden since basically my childhood and wanting to get into fitness / commuting cycling. I spent a great amount of time on many websites searching for the 'right bike', I kept making my way back to Bikes Online for the Polygon Path 3 and have waited a few weeks and a few rides of it to be able to give a review. The PP3 rides great, in a short amount of time I am consistently on the higher gears, even in an uphill situation. Whilst a road-bike is sexy and has that racing look about it, once I hit 30+km bike endurance I think I'd keep up with a casual road-cycle peloton even on my PP3. My only knock is I bought late in the month, and early into the next month the bike was reduced further on special.
17 września 2023
Opinia niezależna
Odpowiedź od BikesOnline.com.au
Thanks for the detailed review! We’re really glad to hear you’re enjoying your Polygon Path 3 and that it’s been such a good fit for both fitness and commuting. Sounds like you’ve quickly found your rhythm on the bike, which is awesome to see.
We appreciate the note about timing on the sale: totally understand how that can feel, and we’ll keep working to make our promotions as clear as possible.
When you’re ready for your next whip or want to upgrade your setup, book a quick call with Brad and his team. They’ll help you find the perfect bike for where your riding’s headed next.
Enjoy every ride and keep building that endurance
Incredible customer service
So far incredible customer service! Ordered the Helios A7X and it arrived to my address in Sydney within 2 days. Well prepared bike and great value for money. Slight issue with sizing and Brad was invaluable in helping me sort out. Changing to one size down and Jess and the team have been extremely prompt in arranging an exchange with minimal fuss. My experience couldn't be further away from the 1 and 2 star reviews listed here.
28 sierpnia 2023
Opinia niezależna
Odpowiedź od BikesOnline.com.au
Thanks for the fantastic review! We’re really glad to hear your Helios A7X arrived quickly and that Brad, Jess, and the team could help you get the right size sorted without any hassle. It’s great to know you’ve had such a smooth experience and are happy with the value and service.
When you’re ready to kit out your ride, check out our Parts & Accessories. We’ve been expanding the range with plenty of great gear to match bikes like yours.
Enjoy every kilometre and ride safe! 🚴♂️
Amazing Service
Fantastic Customer Service. I had an issue with a recent purchase of a Polygon Siskui D5. I had a slite issue with the seat and the team at BikesOnline reviewed the issue and generously replaced the seat. Unbelievable service and communication. The staff from the initial inquiry to the warranty team where brilliant. Special call out to Ferd.M and Bryan.D for assisting. Definitely recommend the team, their products and service.
18 sierpnia 2023
Opinia niezależna
Odpowiedź od BikesOnline.com.au
Thanks for the amazing feedback! We’re so pleased to hear the team could help resolve the seat issue on your Polygon Siskiu D5 quickly and that Ferd and Bryan looked after you. It’s great knowing their effort made a real difference.
When you’re ready to add some new gear or upgrades, check out our Parts & Accessories. We’ve got a growing range of great products to keep your bike dialled in and ready for the trails.
Enjoy the ride and thanks again for recommending us!
Great customer service
Great customer service. Got me the bike quickly. Then when I had an issue with one of the parts they worked to get me a replacement as quickly as possible. Will shop with them again
24 lipca 2023
Opinia niezależna
Odpowiedź od BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
2023 Polygon Siskiu D7
The whole experience with BikesOnline has been seamless. Ordered online Saturday, had the bike assembled by Wednesday. Bike arrived securely packed and complete with everything needed for the simple assembly process. I quite liked the supplied QR code links to the "how to" videos. Overall really impressed with BikesOnline.
PS. The Polygon Siskiu D7 goes unreal!
1 sierpnia 2023
Opinia niezależna
Odpowiedź od BikesOnline.com.au
Thanks for the awesome review! We’re glad to hear your Polygon Siskiu D7 arrived quickly and that the setup process was smooth with the help of our how-to videos. Great choice on the D7, they really do ride unreal.
When you need a new whip or some fresh gear, check out our Parts & Accessories. We’ve got a much wider range now to help you get the most out of every ride.
Enjoy the trails and ride safe! 🚴♂️
Great post-sale service
Hi! I wanted to buy an electric bike and I was unsure about which one would suit me better. I contacted the staff and I had good support from BikesOnline, before, during and after purchasing the bike + accessories. The customer service was great, especially when the bike accessory was taking a while to be delivered (the bike arrived earlier than expected) and they tracked the packaging and solved all the issues in no time! I would buy with them again.
20 czerwca 2023
Opinia niezależna
Odpowiedź od BikesOnline.com.au
Thanks for the great review! We’re really glad to hear our team could help you find the right eBike and keep things running smoothly from order to delivery. It’s awesome that you’re happy with both the bike and accessories.
By the way, we’ve just added a new eBike brand called Aventon: you can believe the hype, they’re awesome. Definitely worth a look when you’re ready for your next ride upgrade.
Enjoy the journey and ride safe! ⚡🚴♂️
Great customer experience and fast…
Great customer experience and fast shipping!
6 lipca 2023
Opinia niezależna
Odpowiedź od BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
Delivery was super fast - support was amazing
Delivery was super fast. Customer support was next level, with fast responses and quick resolution
9 czerwca 2023
Opinia niezależna
Odpowiedź od BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
Fast delivery!
Fast processing, and rapid delivery! Item arrived boxed up safely and without any drama. Exactly how online shopping should be!
14 czerwca 2023
Opinia niezależna
Odpowiedź od BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
Odpowiedź od BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
Exceptional Customer Service & unreal Bikes
This company knows their product and they’re willing to put time into helping you choose the right Bike and additional items that will create the perfect package for you to have the time of your life doing exactly what thrills! We found Bikesonline through a friend, who like us had a budget but didn’t want to forgo quality, these bikes are certainly superior but not outrageous in price with affordability for families. But what I experienced was an exceptional customer service that far outweighed any other shopping experience I’ve ever had! These guys are so committed to giving ‘everything’ and they’re genuine too, just like chatting with one of your best mates! Get online or on the phone and give Bikesonline your attention because you won’t be disappointed and you’ll get their attention 100%
17 kwietnia 2023
Opinia niezależna
Odpowiedź od BikesOnline.com.au
Thanks so much for the amazing review! We’re thrilled to hear you had such a great experience finding the right bike and gear with us. It means a lot to know our team’s effort and advice helped create the perfect setup for you and your family.
When you’re ready for some fresh gear or accessories, check out our Parts & Accessories section. We’ve expanded the range so you can keep your bikes in top form without breaking the budget.
Enjoy every ride and thanks again for the kind words! 🚴♂️
Perfect, thank you
The whole experience was easy and quick, ordered on a Monday and the rack arrived on Thursday. The rack is perfect for our new ebikes
24 kwietnia 2023
Opinia niezależna
Odpowiedź od BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
Replaced hesdlight
Front headlight failed and bikes on line replaced it no worries.
17 maja 2023
Opinia niezależna
Odpowiedź od BikesOnline.com.au
Thanks for the feedback! We’re glad the team could sort out your headlight replacement quickly and without any hassle. Keeping riders looked after is what we aim for every time.
If you’re ever after lighting upgrades or other gear, check out our Parts & Accessories. We’ve got plenty of great options to keep you rolling safely.
Ride safe and enjoy the miles ahead! 🚴♂️
I received a prompt response to my…
I received a prompt response to my query and the part was sent as soon as I finished the call. Very helpful staff.
28 kwietnia 2023
Opinia niezależna
Odpowiedź od BikesOnline.com.au
We’re really glad to hear the team could get your part sorted quickly and that you found the staff helpful. That’s exactly the experience we aim to deliver.
When you’re ready for more gear or thinking about a new bike, Brad and his team are always happy to help you find the right fit.
Thanks again for choosing BikesOnline
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.