I’ve always received my orders quickly and have been rather satisfied with the products, except the last time I ordered blankets, I found one having a missed seam. Doesn’t affect using it though but w... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Ordered dummies over 2 weeks ago, no delivery and everytime I track it says they’ve gone from Amsterdam to Spain and have been in Spain for a week. Have contacted via instagram and sent a few emails... Zobacz więcej
Reakcja na opinię
I’m having the same issue as recent reviewers in that I ordered a bunch of dummies for about £60 and haven’t received them. There is no further information about the delivery that’s come through. I’ve... Zobacz więcej
Reakcja na opinię
I placed my order 2 weeks ago for 2 dummies. From the tracking link it looks like it’s been shipped to Spain from Amsterdam and has been stuck there for days. Not sure if I’m going to receive my ite... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
BIBS is a premium Danish baby brand that was established in 1978. Our initial focus was on pacifiers and our iconic round Colour pacifier has a history of more than 40 years. Our pacifiers have been refined several times, to secure the best possible material and product for little ones.
Dane kontaktowe
Kattegatvej 40, 1., 2150, Nordhavn, Dania
- care@bibsworld.com
- bibsworld.com
2,7
Słaba
111 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 88% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Lang leveringstid og mangel på returlabel
Personligt, er jeg vild med bibs.
Jeg synes det er et dejligt mærke.
Dog synes jeg at en retur seddel burde følge med i pakken når man modtager den, i tilfælde af at man evt. har bestilt forkert eller fortrudt sit køb. Jeg har ikke gennemtjekket om man kan bestille returlabel på hjemmesiden, for det kan man sikkert. Jeg siger bare at, ekstremt trætte forældre kunne gavne af at det allerede var et returlabel med i pakken.
Grunden til at jeg siger det, er egentlig fordi jeg bestilte et sæt sutteflasker, og de sutteflasker tog ca. en uge om at komme. Da de kom, var de i plastik. Jeg troede jeg havde bestilt dem i glas… det var jeg ret træt af. Men jeg har ikke noget returlabel, og i realiteten er jeg for træt og mangler inderligt overskuddet til at sende dem tilbage. Derudover mangler jeg virkelig ekstra flasker, så jeg kan heller ikke undvære dem. Derfor må jeg ta til takke med at jeg begik en fejl og bestilte dem i plastik.. desværre.
10 grudnia 2025
Opinia niezależna
Odpowiedź od bibsworld.com
Hej,
Tusind tak for din anmeldelse og for dine fine ord om BIBS, det sætter vi virkelig stor pris på.
I forhold til leveringstiden kan vi se, at din pakke blev leveret på den 4. hverdag efter bestilling. Vores normale leveringstid er 1–3 hverdage, men i perioden efter Black Friday og midt i julehandlen oplever vi desværre ekstra travlhed både på lageret og hos fragtleverandørerne. Det beklager vi naturligvis.
Vi forstår også din pointe omkring returlabel. Vi tilbyder ikke returlabels, og returfragt skal derfor bestilles og betales af kunden. Din feedback er meget værdifuld, og vi tager den med videre i vores arbejde med at forbedre kundeoplevelsen.
Det er helt forståeligt, at det er ærgerligt at stå med plastikflasker, når du havde ønsket glasflasker. Det kan vi sagtens sætte os ind i, og vi værdsætter, at du deler din oplevelse.
Tak igen for din feedback. Den hjælper os med løbende at forbedre vores service og kunderejse.
Kærlig hilsen
BIBS Teamet
[UPDATED] Terrible international shipping, packaging and delivery ruining an otherwise quality and aesthetic product
I spent a lot of time deciding on what products to get for my newborn and was really excited for my purchase when I chose Bibs brand because of their quality and beautiful aesthetics. But, the whole international shipping and delivery aspect of this brand has turned me off of Bibs. First, the responsibility for customs duties into my country was not very explicit, it should have been shown before the list of all the countries Bibs shipped to. I took that as my mistake and paid those unexpected costs. Second, shipment was meant to be 4 days and ended up being 15 days and transitted through US before coming to Canada from Denmark. Next, when I finally got my package, it was not in a box but just the thin plastic shipping bags which was ripped in transit. This was alarming because I purchased several glass baby bottles amongst other items. The bubble wrap was thin and very sparse as there was not enough to cover each bundles of products. The duct tape holding the wrap was directly taped onto the glass bottle boxes and product labels. It would and did rip the packaging when I removed the bubble wrap and tape. Because it was not shipped in a box, most of the product boxes and packaging was damaged and would not appear to be in a returnable condition if I do need to return anything. I am extremely disappointed with my experience of spending a lot of money on a brand that is supposed to have beautiful and quality products.
Edit: Original rating was 1 Star due to my experience. But since then, Bibs reached out and I filed a claim on their website. We were able to come to a resolution. I felt heard and they genuinely wanted to make things right so that interaction has improved my experience and my rating.
8 grudnia 2025
Opinia niezależna
Odpowiedź od bibsworld.com
Hi,
Thank you for taking the time to share such a detailed review. We’re truly sorry to hear that your experience with international shipping and packaging did not meet your expectations, especially when you had put so much thought into choosing products for your newborn. This is certainly not the experience we want for our customers.
Regarding customs duties, these are determined by the destination country, and we always aim to communicate clearly that additional fees may apply. We appreciate your feedback on how this information is displayed.
We’re also very sorry that your shipment took significantly longer than expected and followed an unexpected transit route. We understand how frustrating this must have been.
Most importantly, we sincerely regret the condition in which your package arrived. Torn shipping bags, insufficient protection, and damaged packaging are not acceptable, and we take your feedback seriously. We will address these points internally with our warehouse and shipping partners.
Please reach out to our customer service team so we can look into your case and find a suitable solution together. We would like the opportunity to assist you directly.
Thank you again for sharing your experience. Your feedback helps us improve.
Kind regards,
BIBS Team
Very good costumer service!
4 grudnia 2025
Opinia niezależna
Odpowiedź od bibsworld.com
Hi,
Thank you so much for your kind words! We're delighted to hear that you had a great experience with our customer service.
Kind regards,
BIBS Team
Commande non reçu
Commande passer le 22 novembre 2025, toujours rien à se jour à par un suivi DHL qui ne bouge pas car soit disant suite à un problème les informations ne sont pas communiqué.
On est le 30 novembre pas de nouvelles du services clients et ma fille a besoin de ses tétines.
Première fois que je commande les tétines sur leur site avant j’allais directement en pharmacie.
Je suis extrêmement déçu car j’étais plutôt contente que ma fille est des couleur de tétine que la pharmacie n’as pas.
Service client inexistant.
22 listopada 2025
Opinia niezależna
Odpowiedź od bibsworld.com
Dear Marine,
We sincerely apologize for the inconvenience you have experienced, and we are truly sorry for the frustration this situation has caused.
After reviewing your case, we can confirm that your package was delivered to your mailbox yesterday.
Your order was placed on November 22nd, and the delivery was completed within the promised delivery timeframe. Please note that weekends are not counted as business days.
We fully understand your concern, especially when the order was intended for your child, and we regret that you felt you did not receive sufficient support or information from our customer service team.
Due to the exceptionally high volume of inquiries during the Black Friday period, our response times were unfortunately longer than usual. We sincerely apologize for this delay.
Furthermore, according to our customer service records, your case has now been resolved and your order has been successfully delivered.
We appreciate your feedback, as it helps us continuously improve our service.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
BIBS Team
God kundeservice
Jeg havde bestilt et sæt fra bibs x moomin med suttesnor og sutter. Da jeg skal sætte en sut på anden gang knækker den? Jeg skriver til bibs og de svare inden for 24 timer om jeg vil fortælle mere om hvad der skete men at de selvfølgelig ville sende en ny hvis jeg ville have det. Der gik 3 dage så havde jeg en ny👍
27 listopada 2025
Opinia niezależna
Odpowiedź od bibsworld.com
Tusind tak for din anmeldelse!
Vi er rigtig glade for at høre, at du hurtigt fik hjælp, og at erstatningen nåede frem inden for få dage. Det betyder meget for os, at du deler din oplevelse. Vi er selvfølgelig kede af, at suttesnoren knækkede, men glade for, at vi kunne løse det hurtigt for dig.
Tak fordi du tog dig tid til at skrive en anmeldelse!
De bedste hilsner,
BIBS-teamet
Gode sutter
God kundeservice, gode sutter, leveringen var nem og hurtig
1 listopada 2025
Opinia niezależna
Odpowiedź od bibsworld.com
Tusind tak for din fine anmeldelse!
Vi er rigtig glade for at høre, at du har haft en god oplevelse med vores kundeservice, og at du er tilfreds med både sutterne og den hurtige levering.
Tak fordi du tog dig tid til at dele din oplevelse. Det betyder meget for os!
De bedste hilsner,
BIBS-teamet
Beautiful products and kind people
I have had the most lovely experience with Bibs. Their customer service is awesome and responsive. When I had a problem with my order, they refunded it. They were very kind and thoughtful. Also, their products are just beautiful. I feel a sentimental attachment to their beautiful pacifier clips and pacifiers. I wish I could just hold on to these baby items and baby moment forever. Thanks to Bibs for being a part of my baby's little life. <3
19 listopada 2025
Opinia niezależna
Odpowiedź od bibsworld.com
Dear Amy,
Thank you so much for your incredibly warm and heartfelt review. It truly means the world to us to hear how much our products and service have meant to you and your little one.
We’re delighted that you had a positive experience with our customer service, and that we could assist you when an issue arose with your order. Knowing that our products bring joy and become part of those precious early moments is deeply touching.
Thank you for taking the time to share your kind words, and for letting BIBS be a small part of your baby’s journey.
Kind reard,
BIBS Team
Product broke and was dangerous no response from customer service
Bought a dummy lanyard and it broke - sent photo to customer service as it was dangerous and never heard back - avoid
7 lipca 2025
Opinia niezależna
Odpowiedź od bibsworld.com
Hello,
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience. The safety and quality of our products are extremely important to us, and we take issues like this very seriously.
We have looked into your case and can see that our team sent you a link to our claims portal shortly after your first message, so we could assess the issue properly. We’re very sorry if you did not receive the information about the claims process, this is certainly not the experience we want for our customers.
We would very much like to take a closer look at this and help resolve it for you. Our customer service team has sent you a new email so we can move forward and make sure the issue is handled as a priority.
Thank you again for bringing this to our attention. We hope to resolve this for you as soon as possible.
Kind regards
BIBS Team
Top Kundenservice
Ein fehlendes Teil wurde mir ohne Probleme ersetzt. Der Kundenservice war herausragend und die Abwicklung erfolgte sehr schnell und unkompliziert.
Die Qualität der Produkte ist wirklich top, ich liebe diese Produkte vom Schnuller bis zum Spielzeug.
Der Kundenservice ist mega hilfsbereit und freundlich.
17 listopada 2025
Opinia niezależna
Odpowiedź od bibsworld.com
Hi Alexandra,
Thank you so much for your wonderful review!
We’re delighted to hear that the missing part was resolved quickly and smoothly, and that you had such a positive experience with our customer service. It means a lot to us to know that you appreciate both the quality of our products and the support from our team.
We truly value your kind words and your trust in BIBS.
Thank you again for taking the time to share your experience!
Website provides misinformation
Was gifted some BIBS dummies and purchased a microwave BIBS dummy stereliser for them. Checked on the FAQ website for instructions on how to sterelise the dummies. FAQs state that they must not exceed 100 degrees and tells you how to do it in the microwave. Contacted them as the dummies didn't look right after this, only for them to state that they need to be thrown away as you can't microwave sterelise them. In my original email I included a screenshot which showed where I found this information on their website, alongside a photo of the dummies, however they asked for this information again. They have not offered the replace the dummies or acknowledged that this error occured due to misinformation on their own website. I am due to be induced in 8 days and now have no dummies for the baby. Really disappointing because we love their aesthetic and ethos, but their customer service is too slow to respond. For something like this, they should be quickly rectifying the website to avoid further errors.
10 listopada 2025
Opinia niezależna
Odpowiedź od bibsworld.com
Hi Juliet,
Thank you for taking the time to share your feedback, and we are truly sorry for the confusion and concern this situation caused you.
We completely understand how this misunderstanding happened, and we appreciate you bringing it to our attention. Thanks to your feedback, we have now corrected the information on our website to ensure the guidance is clear moving forward.
We are also pleased that we were able to continue the dialogue with you via email and arrange replacements, which you accepted.
Thank you again for your patience and for giving us the opportunity to make things right. We truly appreciate your trust in BIBS and wish you all the best.
Kind regards,
BIBS Team
Poor service – no delivery, no response!
I placed an order with Bibs on 29th October and still haven’t received it. I emailed customer services on 4th November asking for an update and have had no response whatsoever. It’s now 7th November and there’s still no sign of my order or any communication from the company. The tracking link doesn’t show any updates, so I’ve got no idea where my parcel is. Really disappointing experience, I expected much better service and communication from a brand like this. I wouldn’t order from them again.
29 października 2025
Opinia niezależna
Odpowiedź od bibsworld.com
Hi Dannielle,
We’re very sorry for the delay and for not getting back to you sooner. We always aim to respond within 1–3 business days, but your message was unfortunately answered a bit later than usual.
We’re glad to see that your order has since arrived, and we hope everything is now in order. If there’s anything else we can do to help, please don’t hesitate to reach out.
Thank you for your patience and feedback — it helps us improve our service.
Kind regards,
BIBS TEAM
The order didn’t came
The order didn’t came! Tried to contact via email 2 times without reply. It’s been almost 4 weeks since the order and it hasn’t been delivered yet! It takes to long. My daughter only likes the round dummy, so it’s the only place I can buy.
Once I recived the response by the bibs team everything worked out great! I really love their products
29 sierpnia 2025
Opinia niezależna
Odpowiedź od bibsworld.com
We are truly sorry to hear about your experience and the delay with your order. We fully understand how frustrating it must be, especially when your little one depends on a specific product.
I can confirm that our customer service team has already been in contact with you and is currently working together with you on a resolution. We appreciate your patience while we get this sorted and want to reassure you that we are committed to resolving the matter as quickly as possible.
Thank you for bringing this to our attention and for allowing us to make things right.
BIBS TEAM
Eneste sutter som min søn gider at…
Eneste sutter som min søn gider at bruge. Ikke nok med det, er BIBS produkter også super kvalitet.
Baby approved✅
2 września 2025
Opinia niezależna
Odpowiedź od bibsworld.com
Thank you so much for your kind words! We’re delighted to hear that our pacifiers are the only ones your son enjoys and that you’re happy with the quality of our products. Knowing they’re both “baby approved” and parent approved means the world to us. 💛
We truly appreciate your support and trust in BIBS.
BIBS TEAM
Dårlig service ingen at kommunikere med
Jeg har d. 1 September bestilt nogle sutter fra Bibs. D. 2 September får jeg en mail om at min ordre er afsendt. Der har til dags dato ikke været nogle bevægelser på tracking nummer siden d. 2 September. Jeg har skrevet til Bibs via mail samt instagram men der er ingen som svarer tilbage. Yderligere har jeg også ringet til det nummer som står på deres hjemmeside og der er der heller ingen at komme igennem til. Jeg synes det er virkelig dårlig service da det haster og vi skal på ferie snart.
2 września 2025
Opinia niezależna
Odpowiedź od bibsworld.com
We are truly sorry to hear about your experience, and we completely understand how frustrating this must have been for you, especially with your upcoming holiday.
After reviewing your case, we can see that your parcel has already been delivered. Our customer service team has also reached out to you to assist with this matter, but unfortunately, we have not received a response yet.
We would love to ensure that everything is as it should be with your order, so please don’t hesitate to get back in touch with our customer service team if there is anything more we can do to help.
BIBS TEAM
I had spent nearly £30 on 3 dummies and…
I had spent nearly £30 on 3 dummies and P&P and they haven't arrived.
6 września 2025
Opinia niezależna
Odpowiedź od bibsworld.com
We are very sorry to hear about your experience. We have tried to request information from you, but unfortunately, we have not been able to connect your details to any order. We would kindly ask you to reach out to our customer service team, so we can assist you directly and make sure you are left with a positive experience. We always strive to deliver a 5-star service and would love the chance to make this right for you.
BIBS TEAM
Fantastisk design og bedste sutter på…
Fantastisk design og bedste sutter på markedet!
3 września 2025
Opinia niezależna
Odpowiedź od bibsworld.com
Tusind tak for din flotte anmeldelse! Vi er så glade for at høre, at du elsker designet, og at vores sutter er dine favoritter på markedet. Din feedback betyder rigtig meget for os og motiverer os til fortsat at skabe produkter, som både forældre og børn bliver glade for.
BIBS TEAM
Qualitative & stylish brand
’ve been ordering BIBS products for 2 years now and I’m always impressed with the quality. From the classic pacifiers to the newer items like baby bottle handles, everything is beautifully designed, stylish, and a perfect fit for our babies.
I recently had a small delivery issue, but the support team was incredibly kind and reactive — they solved it very quickly!
I highly recommend this brand to all new parents :)
6 sierpnia 2025
Opinia niezależna
Odpowiedź od bibsworld.com
Thank you so much for your kind words and for being a loyal BIBS customer for the past two years! We’re truly delighted to hear that you appreciate both the quality and design of our products — from the classic pacifiers to the newer additions.
We’re also very happy that our support team could assist you quickly with your recent delivery issue. Your recommendation means the world to us, and feedback like yours motivates us to keep doing our very best for families like yours.
Thank you again for taking the time to share your experience — we’re so grateful to have you in the BIBS family
Really wouldn't recommend ordering from…
Really wouldn't recommend ordering from this site! While on holiday my sons dummy broke and I had placed an order with them thinking a new one would come in time as you pay £6.99 for delivery! Holiday is over and still no dummy received. Now the order I made will be sent to the same address and I am unable to get it. Ordered the same ones off Amazon and had it delivered next day! Be careful when ordering as 4-8 business days is VERY incorrect!!!!
4 sierpnia 2025
Opinia niezależna
Odpowiedź od bibsworld.com
Hi Natalie
Thank you for your review — we’re truly sorry to hear about your experience and that you were left disappointed. That’s never the feeling we want our customers to sit with.
We’ve looked into your case and can see that we have attempted to reach out to you via email, but unfortunately did not receive any further response.
Regarding the delivery, the parcel was attempted delivered on day 7 and then successfully delivered shortly after. This falls within our stated delivery timeframe of 3–8 business days, though we understand that delays can feel especially frustrating when you're relying on the parcel during a holiday.
As a gesture of goodwill and for the inconvenience caused, our team has already refunded your shipping cost, even though the order was delivered as expected.
We’re truly sorry again that your experience didn’t meet your expectations, and we appreciate your feedback as it helps us improve
God & Fleksibel kundeservice
Kundeservice i top klasse. Jeg som kunde kom til at lave en fejl, og fik ikke tjekket boksen af for at modtage en gratis gave herunder et tæppe. Jeg kontakter kundeservice som er villig til at være fleksibel og fortæller mig, at jeg kan bestille og betale for en, hvoraf jeg kan modtage refundering for. Kan klart anbefale Bibsworld.
30 lipca 2025
Opinia niezależna
Odpowiedź od bibsworld.com
Kære Behrad,
Tusind tak for din flotte anmeldelse og de pæne ord!
Vi er virkelig glade for, at du havde en god oplevelse med vores kundeservice – og at vi kunne finde en fleksibel løsning sammen, selvom der var sket en lille fejl undervejs.
Vi sætter stor pris på din anbefaling, og det betyder meget for os, at du føler dig godt behandlet.
Du er altid velkommen til at kontakte os igen – vi står klar til at hjælpe.
Ønsker dig en rigtig dejlig dag!
De bedste hilsner,
Team BIBS
Super qualité des produit je recommande
Super qualité des produit je recommande
24 lipca 2025
Opinia niezależna
Odpowiedź od bibsworld.com
Hi,
Thank you so much for your kind words!
We’re thrilled to hear that you’re happy with the quality of our products — it truly means a lot to us.
We appreciate your recommendation and your trust in BIBS.
Please don’t hesitate to reach out if there’s ever anything we can help you with.
Wishing you a wonderful day!
— The BIBS Team
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