I’ve always received my orders quickly and have been rather satisfied with the products, except the last time I ordered blankets, I found one having a missed seam. Doesn’t affect using it though but w... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ordered dummies over 2 weeks ago, no delivery and everytime I track it says they’ve gone from Amsterdam to Spain and have been in Spain for a week. Have contacted via instagram and sent a few emails... Zobacz więcej
Reakcja na opinię
I’m having the same issue as recent reviewers in that I ordered a bunch of dummies for about £60 and haven’t received them. There is no further information about the delivery that’s come through. I’ve... Zobacz więcej
Reakcja na opinię
I placed my order 2 weeks ago for 2 dummies. From the tracking link it looks like it’s been shipped to Spain from Amsterdam and has been stuck there for days. Not sure if I’m going to receive my ite... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
BIBS is a premium Danish baby brand that was established in 1978. Our initial focus was on pacifiers and our iconic round Colour pacifier has a history of more than 40 years. Our pacifiers have been refined several times, to secure the best possible material and product for little ones.
Dane kontaktowe
Kattegatvej 40, 1., 2150, Nordhavn, Dania
- care@bibsworld.com
- bibsworld.com
2,7
Słaba
111 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 88% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Commande jamais livrée apres 3 semaines
Commande EU430708, tétines pour bébé attendue depuis presque de 3 semaines! Service client absolument pas réactif et compétent ils vous répondent pas des e-mail automatique sans lire votre e-mail. Je souhaite me faire rembourser ma commande car apres 3 semaines j’ai commandé sur Amazon qu’il n’ont livres en 48h. Seule solution à chaque fois proposée, c’est une remise de 15% pour mon prochain achat! Je ri. Je ne veux plus de ma commande et surtout aucune envie de réitérer cette expérience chez eux. C’est déplorable…
26 marca 2026
Opinia niezależna
Odpowiedź od bibsworld.com
Hi Stephanie,
Thank you for taking the time to share your feedback. We're truly sorry that your order did not arrive as expected and that your experience with our Customer Care team was so disappointing.
Unfortunately, during this period we experienced issues with one of our shipping partners, which affected a number of deliveries and resulted in longer delivery times than we would ever want our customers to experience. We have since identified the cause, taken action, and are now working with a more reliable logistics partner to provide a smoother and more dependable delivery experience going forward.
We're also very sorry that our communication did not meet your expectations. Receiving generic updates when you're waiting for an order is understandably frustrating, and we recognize that we should have communicated more clearly throughout the process.
We're pleased that your case has now been resolved by our Customer Care team, but we sincerely apologize that your experience fell short of the standards we strive to provide.
Thank you again for your honest feedback. It has helped us improve both our delivery process and the way we communicate with our customers.
Never received my order
I was charged 60€ on the 8th of March. I have never received my order after 16 days and the customer service doesn’t answer my emails. I have asked for a refund but I doubt I will ever get it.
8 marca 2026
Opinia niezależna
Bestelling geplaatst
Bestelling geplaatst, ondertussen al bijna 2 weken onderweg. Contact opgenomen met de klantenservice waar mijn pakket blijft, maar uiteraard geen gehoor. Vreselijk, bestel er niet!
Verder zijn de fopspenen erg fijn, maar een tip: bestel deze lekker op een andere website!
21 marca 2026
Opinia niezależna
I placed an order with BIBS on March…
I placed an order with BIBS on March 9th, and unfortunately, my experience since then has been quite disappointing.
The tracking information only updated once on March 16th, and since then there have been no further updates or clarity about where my order is or when it will arrive. This lack of transparency has been frustrating, especially for a brand of this level.
I reached out to customer service to get more information. The first time, they simply sent me the same tracking link I already had, without any additional explanation or support. When I contacted them again for further assistance, I did not receive any response at all.
While I believe that BIBS offers high-quality products and has a strong brand image, the customer service and logistics are far below expectations. A brand positioned at this level should place much greater importance on communication and delivery reliability.
Overall, I am disappointed with the post-purchase experience and hope the company takes steps to improve these critical aspects of their service.
9 marca 2026
Opinia niezależna
Deeply disappointed
I am beyond frustrated with my experience. I placed an order on February 18th for my best friend’s baby shower on March 8th, thinking that three weeks would be more than enough time for delivery.
However, the tracking has been stuck since February 19th at 09:35 local time with the status "EN ROUTE TO DHL ECOMMERCE OR AWAITING PROCESSING."
After reaching out to support on March 1st, I even placed a second order and asked them to prioritize my new order.
To my absolute shock, the second order is now stuck at the exact same step and even the exact same timestamp as the first one.
This shows me that this isn't just a one-time mistake but a structural problem with how orders are handled.
It was honestly humiliating to show up to the baby shower yesterday without a gift. I only started reading other reviews when it was too late and I realize now that I should have never ordered here in the first place. Because I already told my friend what I got her, I am now stuck waiting for a response and a solution for this complete lack of reliability.
18 lutego 2026
Opinia niezależna
Heel blij mee
Het viel mij erg op dat als ik de bibs spenen kocht via via dat ze dan nieuw maar oudere spenen waren. Nu besteld bij bibs en nu echt nieuwe spenen. Het verzenden duurt dan wat langer maar voor mij het wachten zeker waard!!
11 lutego 2026
Opinia niezależna
Odpowiedź od bibsworld.com
Thank you so much for your kind review. We are delighted to hear that you are happy with your pacifiers and that ordering directly from BIBS gave you the experience you were hoping for.
We also truly appreciate your patience with the shipping time, and we are very glad to hear that you felt it was worth the wait. Feedback like yours is always valuable to us, and we continuously work on improving both our products and our customer experience.
Thank you for choosing BIBS.
Best regards,
BIBS
Levertijden zijn idioot lang
Levertijden zijn zoals te lezen in andere reviews echt belachelijk lang, klantenservice reageert op hetzelfde tergend langzame tempo en er komt geen zinnig antwoord over mijn bestelling. Enorme afrader..
9 lutego 2026
Opinia niezależna
Odpowiedź od bibsworld.com
Thank you for your review. We are sorry to read that you feel disappointed with your experience.
We always aim to provide both timely delivery and helpful customer service, so we regret that this was not your impression. In order to investigate your case, we requested additional information through Trustpilot, but we have unfortunately not received a reply.
We would still welcome the chance to review your order and address your concerns. Please respond to our request with your order details so we can look into this properly.
Best regards,
BIBS
Bad Customer Service
UPDATED: THEY GOT BACK TO ME AND ISSUED A REFUND, SO I’M CHANGING THE RATING FROM ONE TO THREE, AS IT STILL TOOK THEM QUITE SOME TIME TO RESPOND.
I made a purchase on January 5 and still haven’t received my package. The tracking information hasn’t been updated since January 23. I also tried contacting the company to check the shipping status, but I haven’t received any response.
4 lutego 2026
Opinia niezależna
Hurtigt levering
Hurtigt levering,har bestilt 9 sutteflaskerne d. 24/1 og modtaget d. 28/1 . Jeg skal tage dem med til Vietnam som gaven til familien i marts måneder.
28 stycznia 2026
Opinia niezależna
Products are great but the website is a…
Products are great but the website is a rip off. said free shipping then when fedex dropped off the package i had to pay $29 for duties and shipping….. tried to contact the company on january 13 and STILL nothing back.
13 stycznia 2026
Opinia niezależna
Odpowiedź od bibsworld.com
Thank you for your feedback, and we’re glad to hear you love our products.
We’re sorry for the frustration caused by the delivery fees. Please note that customs duties and courier fees are set by local authorities and FedEx, not by us, and this is clearly stated in our Terms and Conditions, which are accepted at checkout.
We also apologize for the delay in our customer service response and understand how disappointing that can be. Our team strives to reply as quickly as possible, and we appreciate your patience.
BIBS
Lieferung
Lieferung dauert ca.14 Tage, die erste Mail bezüglich des Versand, obwohl direkt bezahlt wurde, kam 10 Tage später....
12 stycznia 2026
Opinia niezależna
Odpowiedź od bibsworld.com
Hi,
Thank you for your feedback. We’re sorry to hear that the delivery time and the delayed shipping confirmation did not meet your expectations.
During that period, we unfortunately experienced temporary delays at our warehouse, which affected both dispatch times and shipping notifications. This is not the level of service we aim to provide.
We appreciate your understanding and your honest feedback, which helps us improve.
Kind regards,
BIBS
Delivery time is not okay !!!
Love the products but hate the delivery time.
24 grudnia 2025
Opinia niezależna
Odpowiedź od bibsworld.com
Hi,
Thank you for your feedback and for sharing your experience. We’re happy to hear that you love our products, but we’re truly sorry that the delivery time did not meet your expectations.
We have recently experienced temporary delays at our warehouse, which unfortunately affected delivery times for some orders. This is not the experience we aim to provide, and we are actively working to improve the situation.
We appreciate your understanding and your honest feedback - it helps us do better.
Kind regards,
BIBS
Ingen ordre og ingen respons
Jeg bestilte d. 30. december og min ordre er endnu ikke sendt endnu... og det er selvom, der står levering 1-3 hverdage!!
Jeg har forsøgt op til flere gange at henvende mig til virksomheden, men de er UMULIGE at komme i kontakt med.
Jeg kan læse, at jeg ikke er den, der for nyligt har haft samme oplevelse. Anbefaler IKKE at købe hos BIBS!
11 stycznia 2026
Opinia niezależna
Odpowiedź od bibsworld.com
Hej,
Tak fordi du deler din oplevelse. Vi er meget kede af at høre om den frustration, du har oplevet i forbindelse med både leveringstid og manglende svar.
I perioden omkring jul og nytår oplevede vi desværre en uventet backlog på vores lager, hvilket medførte længere leveringstider end normalt. Samtidig modtog vores kundeserviceteam et ekstraordinært højt antal henvendelser, hvilket desværre også påvirkede vores svartider. Det beklager vi oprigtigt.
Det er naturligvis ikke den service, vi ønsker at tilbyde, og vi arbejder intensivt på at komme helt ajour igen.
Da vi ikke kan identificere din ordre ud fra denne anmeldelse alene, vil vi meget gerne bede dig om at kontakte os direkte med dit ordrenummer, så vi kan undersøge din sag nærmere og hjælpe dig videre.
Venlig hilsen
BIBS
Furieuse
Bonjour,
Vous me demandez des nouvelles ? Vous en voulez je suis très en colère j’ai passé une commande de plus de 43 euros donc pas une petite somme que de tétines le 26/12/2025 et on est le 10/01/2026 je n’ai toujours pas ma commande. Ma fille n’a plus de tétines correctes et j’attends j’attends un scandale vu le prix des tétines …
J’attends un geste commercial…
26 grudnia 2025
Opinia niezależna
Odpowiedź od bibsworld.com
Hi,
Thank you for taking the time to share your experience. We are truly sorry to hear how frustrated and disappointed you are, and we completely understand your concern - especially when it involves essential products for your child.
Following the holiday period, we unfortunately experienced an unexpected backlog at our warehouse, which resulted in longer delivery times than usual as well as a significantly increased number of customer inquiries. We sincerely apologize for the inconvenience this has caused.
This is not the experience we want to offer our customers, and we are actively working to return to normal delivery and response times as quickly as possible.
As we are unable to identify your order from this review alone, we kindly ask you to contact us directly by email with your order number, so we can look into your case and see how we can assist you further, including regarding a possible goodwill gesture.
Kind regards,
BIBS
Vare ikke kommet eller afsendt
Har 1 januar bestilt gave til et arrangement, men 10 januar står ordren stadig som bekræftet, dvs ikke afsendt. Pengene er reserveret på kontoen og man kan ikke kontakte dem, har forsøgt både via hjemmesiden og via email. Modtager man mon dem nogensinde? De lover 1-3 dages levering…
Varen er 13 januar fortsat ikke leveret ! Man kan ikke svare deres besvarelse herinde, så det passer ikke, at den er leveret i mellem tiden.
10 stycznia 2026
Opinia niezależna
Odpowiedź od bibsworld.com
Hej,
Tak fordi du deler din oplevelse. Vi beklager meget den frustration, som den manglende afsendelsesstatus og leveringstid har medført.
I perioden omkring jul og nytår oplevede vi desværre en uventet backlog på vores lager, hvilket betød, at nogle ordrer blev afsendt senere end normalt. Samtidig var der et ekstraordinært højt antal henvendelser, som desværre påvirkede vores svartider. Det beklager vi oprigtigt.
Vi kan se, at din ordre i mellemtiden er blevet leveret, og vi håber, at produkterne kom frem i tide og lever op til dine forventninger.
Vi arbejder løbende på at forbedre både leveringstider og kundeservice og tager din feedback meget seriøst.
Venlig hilsen
BIBS
Bestilte sutter for 320 kr den 30
Bestilte sutter for 320 kr den 30. December og jeg har stadigt intet hørt (8. Januar)
Der skrives levering 1-3 dage. Svarer ikke ved henvendelse. Kan ikke anbefale at købe herfra.
8 stycznia 2026
Opinia niezależna
Odpowiedź od bibsworld.com
Hej,
Tak fordi du deler din oplevelse. Vi er meget kede af at høre om den frustration, du har oplevet i forbindelse med din ordre og manglende svar.
I perioden omkring jul og nytår oplevede vi desværre en uventet backlog på vores lager, hvilket har medført længere leveringstider end normalt samt et markant øget antal henvendelser til vores kundeservice. Det beklager vi oprigtigt.
Det er naturligvis ikke den service, vi ønsker at tilbyde, og vi arbejder intensivt på at komme helt ajour igen.
Vi vil meget gerne hjælpe dig videre og kan desværre ikke se dit fulde navn. Du skal være velkommen til at kontakter os direkte med dit ordrenummer, så vi kan undersøge din sag nærmere.
Venlig hilsen
BIBS
Dårlig leveringstid
Gode priser. MEN
Lover levering på 1-3 hverdage.
Bestilte 29/12 2025 - og bevares, det har været juleferie. Men her d. 7/1 2026 har jeg stadig intet hørt. Det vil sige, at pakken ikke engang er sendt endnu. Så gad vide hvornår jeg modtager pakken.
7 stycznia 2026
Opinia niezależna
Odpowiedź od bibsworld.com
Hej,
Tak fordi du deler din oplevelse. Vi beklager den frustration, den længere leveringstid har medført.
I perioden omkring jul og nytår oplevede vi desværre en uventet backlog på vores lager, hvilket betød, at nogle ordrer blev afsendt senere end normalt. Det er naturligvis ikke den oplevelse, vi ønsker at give.
Vi kan dog se, at din ordre i mellemtiden er blevet leveret, og vi håber, at produkterne lever op til dine forventninger.
Vi arbejder fortsat på at sikre mere stabile leveringstider fremadrettet og tager din feedback meget seriøst.
Venlig hilsen
BIBS
Tétines
Depuis la naissance de ma fille je commande des tétines BIBS d’une part pour leur design et coloris très réussi et d’autre part pour un rapport qualité prix .
Effectivement les délais de livraison sont assez longs mais le suivi est mis à jour .
J’ai du faire récemment appel au service client et après vente pour une demande très particulière et ils ont répondu plus que favorablement à ma demande alors qu’ils n’en étaient vraiment pas obligé .
Vous pouvez commander sans hésiter
26 grudnia 2025
Opinia niezależna
Odpowiedź od bibsworld.com
Hi,
Thank you so much for taking the time to share such a positive and thoughtful review. We’re truly happy to hear that you’ve been satisfied with our pacifiers since your daughter’s birth, both in terms of design and value for money.
We also really appreciate your understanding regarding delivery times and are especially glad to hear that our customer care team was able to help you with your request. Your kind words mean a lot to us.
Thank you for your trust and recommendation - it truly means the world to us.
Kind regards,
BIBS
Great service
Had a little issue with a product, contacted Bibs and they resolved it straight away!
Best dummies for my baby!
Will recommend in future!
14 grudnia 2025
Opinia niezależna
Odpowiedź od bibsworld.com
Hi,
Thank you so much for your kind review! We’re really happy to hear that our customer care team was able to help you quickly and that you and your baby love our pacifiers.
We truly appreciate your recommendation and your trust in BIBS.
Kind regards,
BIBS
Je n'ai rien reçu
Je n'ai rien reçu ! Le colis est toujours en Allemagne apparement. Je vous ai envoyé un mail pour vous demander comment faire et je n'ai pas de réponse !
28 listopada 2025
Opinia niezależna
Odpowiedź od bibsworld.com
Thank you for your review, and we’re sorry to hear about your experience.
We have previously requested additional information from you in order to locate and identify your order, but unfortunately we have not received a response yet. Without this information, we’re unable to track the shipment or assist further.
Please reach out to our Customer Service team directly with your order number and details, and they will be more than happy to help you resolve this as quickly as possible.
We appreciate your understanding and look forward to assisting you.
BIBS Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.