Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Scalda letto UB86XXL Acquistato su Amazon quasi al termine della garanzia si guasta, sostituito tramite centro assistenza Beurer Italia a aprile 2025, nuovo di fabbrica, installato pochi giorni... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

Skal være præcis hvor vægten stilles hver gang, ellers stort udsving på op til 2 kg. Skal selv tildele måling til profil, da den ikke genkender automatisk og fedt procent er MEGET misvejledende ifht... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Great product and better customer service. Bought a heated throw, which was lovely quality and warmed me up perfectly. It did stop heating up after a year. I contacted customer services, who replied... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Ich hatte ein Teurer Wärmeunterbett UB75 über Amazon gekauft. Nach 26 Monaten war am Wärmeunterbett der Schalter defekt. Bei Amazon konnte ich nach Ablauf von 2 Jahren die Ware nicht mehr reklamier... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Zdrowie i kosmetyka

Napisane przez firmę

Welcome to the official TrustPilot page for Beurer UK, the UK subsidiary of our award-winning health and wellness brand. Rooted in a rich history that began in Ulm, Germany, in 1919, Beurer has evolved from pioneering the electric heat pad to offering an expansive catalogue of over 500 products across medical, wellbeing, beauty, baby care, and fitness sectors. Our commitment to innovation and quality has remained unwavering, ensuring we provide solutions that facilitate effortless self-care for everyone. Please note: This page is dedicated exclusively to our customers in the United Kingdom. Each Beurer location globally operates independently, focusing on the unique needs and experiences of its regional customers. Consequently, we kindly ask that only our UK customers share their feedback and reviews here. If you're a customer from outside the UK, we encourage you to connect with the Beurer subsidiary in your location to share your experiences and insights.


Dane kontaktowe

3,5

Średnia

Wynik TrustScore: 3.5 na 5

488 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 68% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Andate in farmacia a misurare la pressione

Ho acquistato a dicembre un misuratore di pressione (costo poco meno di 100 euro in offerta). Fatte le prove in farmacia mi accorgo che ci sono 6 punti di differenza. Troppi.
Chiamo ora assistenza clienti e mi rispondono che fino a 10 punti di differenza sono tollerati. Scherziamo??cosa mi serve allora oggetto??? Fino a 80 la pressione è normale, ma da 80 devo prendere la pastiglia. È lo stesso che tirare i dadi.
Evitate!
DOPO LA LORO RISPOSTA IL GIUDIZIO È ANCORA PEGGIORE:
SCRIVO IN ITALIANO PERCHÉ HO COMPRATO IN ITALIA E VORREI UNA RISPOSTA IN ITALIANO. INOLTRE EVIDENTEMENTE NON AVETE CAPITO (COLPA DEL TRADUTTORE?) QUELLO CHE HO SCRITTO: IL SERVIZIO CLIENTI È GIÀ STATO CONTATTATO E MI HANNO RISPOSTO CHE È NORMALE CHE LO STRUMENTO NON SIA PRECISO.

20 grudnia 2024
Opinia niezależna
Logo Beurer UK

Odpowiedź od Beurer UK

This is the Trust Pilot page for BEURER UK.
Thank you for sharing your feedback with us. We're genuinely sorry to hear about your unsatisfactory experience with our brand at another location. While we understand your disappointment, our UK subsidiary operates independently, and as such, we unfortunately have limited influence over practices and policies outside our region.

We encourage you to contact the customer service team for Beurer in your region, as they are best positioned to respond to your concerns.
Thanks, Beurer UK

Oceniono na 3 z 5

Failure -Beurer LS50 3 in 1 Travelmeister , Power Bank Charger Luggage & Scale Torch

Having purchased Beurer equipment for many years and having always been very pleased with the quality and customer support I bought one of the above luggage scales primarily for this purpose from Ebay just over 2 years ago.The item was sold as new and came in the original packing but after only 2 years and about 4 uses it failed to charge and I can only assume that the battery has failed. I contacted Beurer and sent them the receipt and they informed me that they do not honour equipment warranties unless purchased from authorised sellers. I note that they do not sell this item anymore so I can only assume that it did not sell or was of poor quality.
In my experience, most reputable companies will honour the warranties on new equipment sold through Ebay as they know it is good for their reputation.
So, if you purchase any Beurer equipment through Ebay you can't rely on the warranty no matter what the seller tells you.

10 stycznia 2025
Opinia niezależna
Logo Beurer UK

Odpowiedź od Beurer UK

We appreciate you sharing your experience. To clarify, our warranty applies exclusively to products purchased from authorised channels only, as this ensures the product’s authenticity and adherence to our quality standards. Items sold on a re-sale basis may not always meet these criteria, even if they appear new. We encourage purchasing through official routes for full warranty protection and customer support. Thank you for your understanding.

Oceniono na 1 z 5

Har netop købt bf 720 vægt

Har netop købt bf 720 vægt. Den synkronisere ikke med app som markedsført. Kan kun bruges til manuel vejning.

6 stycznia 2025
Opinia niezależna
Logo Beurer UK

Odpowiedź od Beurer UK

Thank you for sharing your feedback with us at Beurer UK. We're genuinely sorry to hear about your unsatisfactory experience with our brand at another location. While we understand your disappointment, our UK subsidiary operates independently, and as such, we unfortunately have limited influence over practices and policies outside our region.

We encourage you to contact the customer service team for Beurer in your location, as they are best positioned to respond to your concerns.
Thanks, Beurer UK

Oceniono na 5 z 5

Honoured manufacturer's guarantee

Owned a heat pad for over 2 years when it developed a fault. Customer service asked for proof of purchase and photos of the item, before sending out a replacement free of charge.

8 stycznia 2025
Opinia niezależna
Logo Beurer UK

Odpowiedź od Beurer UK

We’re delighted to hear we could assist you quickly. Thank you for taking the time to share your feedback - it means a lot to us!

Oceniono na 1 z 5

Pessimi

Pessimi! A distanza di 20 giorni non ho ancora risposta alla mail in cui faccio presente che la coperta termica NUOVA non funziona!!!!
State alla larga, ci sono molte alternative valide in giro!!

25 grudnia 2024
Opinia niezależna
Logo Beurer UK

Odpowiedź od Beurer UK

Thank you for sharing your feedback with us at Beurer UK. We're genuinely sorry to hear about your unsatisfactory experience with our brand at another location. While we understand your disappointment, our UK subsidiary operates independently, and as such, we unfortunately have limited influence over practices and policies outside our region.

We encourage you to contact the customer service team for Beurer in your location, as they are best positioned to respond to your concerns.
Thanks, Beurer UK

Oceniono na 5 z 5

Excellent customer service

Excellent customer service. We owned a heat pad with 3-year warranty. After more than 2 years, it failed. I contacted customer service, was redirected to the country where I bought the item (UK), and a replacement was sent within a week. My only issue was that Beurer UK would not organise a replacement to my new location (Germany), which seems strange considering they are a Germany company.

1 stycznia 2025
Opinia niezależna
Logo Beurer UK

Odpowiedź od Beurer UK

Thanks for the lovely feedback. We’re so pleased to hear that our UK team was able to assist you promptly with your warranty claim. Beurer UK operates as a subsidiary of our German head office, so we manage replacements locally within the UK market. Thank you for your understanding!

Oceniono na 1 z 5

Beurer bf 700 - skodvægt

Beurer bf 700

Skodvægt. Intet virker. Viser kun vægt og ikke nogen af de andre parametre. vil ikke synkronisere med app. Når jeg stiller mig op på vægten får jeg en vægt - træder ned venter til den slukker og træder derefter op på vægten igen - der nu måler 2 kg mindre - dette er konsekvent ved hver måling.

Prøver at installere apps men hold da op hvor er det besværligt. Skal acceptere at alle mine personlige oplysninger bliver tilgængelige for beurers brug. Adgangskoden til min profil skal være kæmpelang. Og når så alt er accepteret for big brother beurer og lange adgangskoder indtastet og alt godkendt kan jeg ikke logge ind på appen - skod skod skod.

Jeg smider vægten ud og køber en ny af et andet brand - magen til skodvægt skal man lede længe efter. Får kun en stjerne fordi jeg ikke kan give 0

6 stycznia 2025
Opinia niezależna
Logo Beurer UK

Odpowiedź od Beurer UK

Thank you for sharing your feedback with us at Beurer UK. We're genuinely sorry to hear about your unsatisfactory experience with our brand at another location. While we understand your disappointment, our UK subsidiary operates independently, and as such, we unfortunately have limited influence over practices and policies outside our region.

We encourage you to contact the customer service team for Beurer in your location, as they are best positioned to respond to your concerns.
Thanks, Beurer UK

Oceniono na 1 z 5

Questo dispositivo per la…

Questo dispositivo per la microdermoabrasione Beurer è davvero di ottima fattura e i risultati, con un po' di insistenza, sono veramente apprezzabili. Ho altri prodotti dello stesso brand e trovo la qualità costruttiva del marchio elevata. Tuttavia mi duole constatare che le testine abrasive ( che dopo un po' di utilizzi occorre cambiare ) non sono disponibili. Le due testine a grana spessa, indispensabili per la pelle del viso, non sono presenti nemmeno sul loro sito internet.

Ovviamente non sperate di poterne acquistare aftermarket poiché non ne troverete compatibili e della stessa qualità.
Dal loro sito la misura delle suddette testine è 00,0x 00,0 x 00,0. Io la trovo una pratica commerciale scorrettissima nel momento in cui non potete acquistarle nemmeno da loro originali Sostanzialmente non vogliono farvi sapere la misura delle testine per non poterne acquistare diverse.
Quindi... A questo prezzo di listino NON COMPRATE QUESTO ARTICOLO poiché vi ritrovereste con un articolo che anziché durare nel tempo è in sostanza un articolo USA e GETTA ( dopo qualche utilizzo )
La cosa che trovo ridicola è che vendono il cavo di ricambio per attaccarlo alla corrente e non ciò per cui è stato davvero concepito questo attrezzo, cioè per la skin care.
Lo stesso discorso vale per i filtrini di ricambio, anch'essi indispensabili e che dal sito risultano in arrivo già da un po' di tempo. Anche qui, scordatevi di prenderne altri non originali.
Aggiungo che il servizio cliente latita nelle risposte al cliente. Un articolo che seppur ben funzionante per i motivi sopracitati mi ha deluso tantissimo.

Non buttate via i vostri soldi, piuttosto cercate un altro dispositivo per la microdermoabrasione.

Saluti

4 stycznia 2025
Opinia niezależna
Logo Beurer UK

Odpowiedź od Beurer UK

Thank you for sharing your feedback with us at Beurer UK. We're genuinely sorry to hear about your unsatisfactory experience with our brand at another location. While we understand your disappointment, our UK subsidiary operates independently, and as such, we unfortunately have limited influence over practices and policies outside our region.

We encourage you to contact the customer service team for Beurer Italy, as they are best positioned to respond to your concerns.
Thanks, Beurer UK

Oceniono na 5 z 5

Amazing response from Customer Services

After a wiring fault in a two and a half year old heat pad, my expectations were low on getting a positive response. How little did I know however, both Zoe and Carmela in the customer service team were exceptionally helpful.
I had a replacement sent out via next day delivery without any hesitation.
Thank you to all at Beurer Customer service team, whatever they pay you isn’t enough.

27 grudnia 2024
Opinia niezależna
Logo Beurer UK

Odpowiedź od Beurer UK

We’re so pleased to hear about your positive experience with Zoe and Carmela! It’s wonderful to know our team could exceed your expectations and provide next-day support. Thank you for your kind words—they truly brighten our day! Beurer UK

Oceniono na 5 z 5

Excellent customer service!

My heat pad broke down recently and was still under guarantee. Customer service department swiftly sent out a replacement for me! I am so very grateful for their efficiency.

3 stycznia 2025
Opinia niezależna
Logo Beurer UK

Odpowiedź od Beurer UK

Thank you for your wonderful feedback! We’re so glad to hear that our customer service team was able to assist you quickly and efficiently. Your satisfaction is important to us—enjoy your new heat pad! - Beurer UK

Oceniono na 1 z 5

Zero customer service and many emails…

Zero customer service and many emails back and forth looking for information and many weeks later finally calling to ascertain if the product was in her possession and after her telling me she would keep a note to contact me when she had the item was in.

29 grudnia 2024
Opinia niezależna
Logo Beurer UK

Odpowiedź od Beurer UK

Thank you for sharing your feedback. We’re very sorry to hear about your experience and would like to investigate this further to help resolve the issue. We’ve checked our records but haven’t been able to find any interactions matching your description. Is it possible this may involve a different Beurer location or retailer? Could you please get in touch with the team at customerservice@beureruk.com and provide us with more details, such as the product and the email address you used to contact us? This will help us assist you more effectively.

Oceniono na 5 z 5

Excellent customer service

Excellent customer service!
I had an issue with my massage gun, which is 2 years old. I contacted customer services and they arranged to inspect it. On inspection they offered to send me a replacement free of charge as the warranty was still valid. Would recommend.

20 grudnia 2024
Opinia niezależna
Logo Beurer UK

Odpowiedź od Beurer UK

We’re delighted to hear about your positive experience! It’s great to know our team could assist you promptly and provide a replacement. Thank you for your feedback and recommendation—it’s much appreciated!

Oceniono na 5 z 5

Great customer service and product

We adore our Beurer heated blanket and when my dog chewed our charger cable we really missed it. Luckily their customer service sent out a replacement at a decent cost. Great service from the customer service team who were quick and efficient.

18 grudnia 2024
Opinia niezależna
Logo Beurer UK

Odpowiedź od Beurer UK

Thank you for your kind review! We’re so glad we could help get your beloved heated blanket back in action. It’s great to hear our team provided quick and efficient service. Enjoy the warmth, and we hope your dog avoids the cables in the future! - Beurer UK

Oceniono na 5 z 5

Replacement scales

Scales unfortunately broke after having had them a couple of years. So having got in touch with Carmella (Beurer customer services) and gone through all the troubleshooting, they're now sending out a replacement scales of the newer model at no cost. Efficient and helpful, with minimal inconvenience and stress. Thank you very much again Carmella and the Beurer CS team :-)

17 grudnia 2024
Opinia niezależna
Logo Beurer UK

Odpowiedź od Beurer UK

We’re so happy to hear that Carmela and the team could make the process smooth and hassle-free for you! Thank you for your feedback and for sharing your experience. Enjoy your new scales! 😊

Oceniono na 5 z 5

Amazing customer service

I bought a blanket a year ago a d it was working fine but when I started getting trouble, the company were brilliant and they communicated very promptly. They fixed my issue with no worries. Highly recommend the company and the blanket is amazing 👏.

12 grudnia 2024
Opinia niezależna
Logo Beurer UK

Odpowiedź od Beurer UK

Thank you for your fantastic review! We’re thrilled to hear you’re happy with both the blanket and our customer service. It’s always our goal to resolve any issues promptly and keep our customers cosy through the Winter! - Beurer UK

Oceniono na 1 z 5

Kaput

Vægten opdaterer ikke længere målinger

14 grudnia 2024
Opinia niezależna
Logo Beurer UK

Odpowiedź od Beurer UK

Thank you for sharing your feedback with us at Beurer UK. We're genuinely sorry to hear about your unsatisfactory experience with our brand at another location. While we understand your disappointment, our UK subsidiary operates independently, and as such, we unfortunately have limited influence over practices and policies outside our region.

We encourage you to contact the customer service team for Beurer in your location, as they are best positioned to respond to your concerns.
Thanks, Beurer UK

Oceniono na 5 z 5

Perfect warranty

Perfect warranty. My heat pad had issues, and I sent it back for warranty and they replaced it for free with no question asked. They are very professional!

27 listopada 2024
Opinia niezależna

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