Berent Rent a Car Recenzje 92

Sempre bons automóveis, preços bem acessíveis e atendimento excelente

Correu tudo bem e o atendimento foi muito bom. Apesar da campanha de desconto, penso que os preços poderiam ser menos elevados. De resto, recomendo.

Fantastic Staff, no hidden costs, fast checkin/out

Very clean place aswell

Já é a terceira vez que alugo com a Berent e sou sempre surpreendida pela qualidade do serviço, o atendimento é incrível, estão sempre dispostos a ajudar e a prestar a melhor experiência ao cliente. Recomendo muito, uma das melhores empresas de aluguer em Portugal.

I rented an SUV from BeRent for three weeks and honestly, it was phenomenal. The whole process was super easy and stress-free, right from booking to handing the car back.
The SUV itself was spotless, really comfortable, and perfect for what I needed. It felt great to drive and I never had to worry about a thing during the entire trip.
What impressed me most though was the service. The team were genuinely friendly, helpful, and always quick to answer any questions. You can tell they really care about their customers, which makes a huge difference.
After three weeks on the road, I can honestly say this was the best rental experience I’ve had. I’ll definitely be going back to BeRent next time I need a car.

Top service, straightforward transfer from airport, car in excellent condition, service was very professional throughout. The rent a car location is very clean, very bright.
Also no pressure sales, if you do not need zero limit damage waiver, they do not insist. The car was filled with petrol.
I had my car for the weekend for an unbelievable price.
The first transfer was safe, just that it could have been a bit smoother.. The transfer back to airport after the rental was safe and very relaxed.

I arrived to pick up my reserved car, but BeRent refused to release it because I didn’t have a credit card - even though the booking was fully paid through the platform. I offered alternative forms of guarantee for the security deposit, but the staff showed no flexibility or willingness to help. While I understand the need for policies, the rigid attitude and lack of customer support left a very poor impression.

Precise, punctual, easy check in and check out. Good car, kind and ready assistance. Great rent! Thanks

Don’t get scammed, use another rental service.

Note this is this location near the Lisbon airport.

When we picked up the car they did a damage walk through. There were dozens of scratches and small dents on the car. I have never rented a car before with so many dents but I assumed it was normal for cheaper rental.

Upon returning the car, the employee asked if I had taken any pictures the day I picked it up. I said no. He then pointed out a small scratch (about 4 cm long and thin over the front drivers side wheel). He then informed us it would be 190 euro, which is the minimum they will charge for a scratch.

I asked if he had photos with a timestamp to prove that this one scratch, out of the dozens of them, had been caused by us. He had one blurry picture that proved nothing. I am quite sure we did not cause the scratch but regardless, 190 is rediculous. It looks like it could be buffed out with a cloth.

When he brought the manager, he was extremely rude and patronizing. Wasn’t wearing a name tag of course. He got us very worked up and made it seem like we were crazy. It was an awful experience that left us feeling bad.

It’s pretty clear from the way the manager spoke to us as well as other reviews here that this is how this company operates. I suggest paying a bit more to use another rental service, where the cars aren’t so banged up that the employees can’t even keep track.

Beware hidden charges.

I was given the option of cleaning the exterior and interior of the car myself before returning it or paying €10.95 for Berent to do it.

I have never had to pay a cleaning fee in all my years renting cars

The fuel gauge showed 86% full on collection.
Within 7kms, the gauge had dropped one 'click.'

The 'activation fee' for the toll fob was c.€10.50.
Another excuse to rip off the renter!

They also block a whopping €2,000 on the credit card if, as I did, have my own insurance.
This is by far, the most my card has ever been blocked.

The Berent office is a good distance from the airport.
I will not be renting from them again.

There are many more car rental companies on site at the airport who do not hit renters with 'artificial' charges.

De l’arnaque pure… si la réservation en ligne se passe bien, à l’arrivée c’est autre chose. Nous avons été obligés de prendre une autre assurance car celle souscrite via American express n’était soit-disant pas valable . 500€ à débourser en plus.
Nous avons dû ramener notre véhicule 1 jour avant la date prévue : 73€ factures en plus… et je passe le fait qu’après une trentaine de KM effectués, le voyant de la révision s’est allumé…
Bref tout est fait pour racketter le touriste

Scam
We ended up paying 5 times more what the booking said.

I have been scammed. Fuel was not full on collection (no reimbursement when i returned call full), when car was returned full, i got a fuel charge. I have lost money in both directions and Be Rent are unwilling to sort this out. Italian scammers, not a nice way to treat the Irish tourists

Retenir 50 euros pour la voie verte alors qu’elle n’a pas été empruntée et que tous les péages ont été payés avec une carte de crédit personnelle, cela s’apparente à du vol.
Surtout quand rien n’est écrit dans le contrat.

A FUIRRRR ! Pas du tout professionnels. La navette n'est jamais venue nous récupérer à l'aéroport. Notre vol est arrivé avec 1h de retard , ils ont fermés l'agence sans nous attendre et surtout sans prévenir. Aussi Ils sont injoignables par téléphone. En résumé j'ai payé une location en ligne avec l'assurance max et je n'ai pas pu récupérer la voiture donc j'ai perdu mon argent et j'ai du effectuer une nouvelle location.

very poor service. booked through AutoEurope, had to move the booking pick up date by a day, contacted their email reservation changes on the website. No reply, on arrival booking completely cancelled, and No refund. I was still paying for all the days originally booked but they cancelled everything and kept my money, BEWARE NOT PROFESSIONAL>

DODGY BEWARE.
Charged me for a damage that did not exist. When I returned the car the salesperson told me there was a scratch 'under" the bumper bar, I thought he was jokinh as I couldn't see it and asked for his manager to come and confirm there was actually a damage. The manager could not even find the scratch but they insisted and charged me 240 eur. The manager admitted to me that because the rental charges are low they make there money from damages and are encouraged to find anything they can to charge for. I have my own insurance so it wont cost me anything but it is just not right and they are ripping customers off daily.
AVOID Berent Lisbon and use the large reputable companies.

Extra charges for everything - extra cleaning fee - long waiting time at the airport 😳. Nothing is good

Serviço de excelência, com simpatia e profissionalismo. Viaturas novas, instalações modernas e tratamentos digitais simplificados. O melhor rent-a-car de Lisboa, ou melhor, de Portugal. Parabéns a toda a equipa!

After 13 days of renting, I talked to the company by WHATSAPP asking to return the car earlier and they said okay. To my surprise at the moment of return, they did not give me the credit for the pre-paid used days. They said that it was necessary to send them an email for this process.
After 10 days of waiting for a response, they just answered that NO REFUND because it was my problem to return the car earlier.