Berent Rent a Car Recenzje 92

Their honesty and full disclosure of all the extras and what isn't extras was brilliant. For example, they pointed out that the toll box was not mandatory and that I could pay the costs for my trip with my card on the highway, thus saving the cost of this box. Also, there was no hassle or attempt to sell additional insurance. Very smooth digital check-in and check-out.

Globalement, nous avons été satisfaits de notre expérience. Aucun souci n’a été rencontré lors de la restitution du véhicule, tout s’est bien passé de ce côté-là.

En revanche, un point nous a déçus. Nous avions réservé une Volkswagen Polo ou un véhicule similaire. À notre arrivée, on nous a informés qu’il n’y avait plus de véhicule correspondant à notre réservation et qu’il ne restait que des voitures « plus puissantes ». Il nous a été indiqué que si nous voulions un véhicule, nous devions accepter cette catégorie supérieure.
Ce que je trouve regrettable, c’est que nous avons dû payer environ 40 à 50 € supplémentaires pour ce changement, alors que l’erreur ne venait pas de nous mais du fait que le véhicule réservé n’était plus disponible. Un geste commercial aurait été apprécié dans cette situation, puisque nous avions bien respecté notre réservation.
Ne parlant pas portugais, je n’ai pas pu m’exprimer aussi librement que je l’aurais souhaité sur le moment. C’est dommage de devoir supporter des frais supplémentaires lorsqu’un problème est dû à l’organisation de BeRent. Malgré cela, le reste de l’expérience s’est déroulé correctement.

Não recomendo. O carro veio avariado, a apitar durante dias, com um problema no capô que não fechava direito. Nunca consegui alugar o carro escolhido na reserva, sempre outros carros piores que estavam disponíveis no momento da coleta. O aluguer parece barato, mas o seguro caríssimo, é ainda me cobraram 70€ de limpeza por pêlos apenas no tapete direito traseiro. Acaba por ficar muito mais caro por um serviço terrível. Experiência para esquecer. O “barato que sai caro”, péssimo atendimento ao cliente, não sabem fidelizar os clientes e trata-los bem para que queiram voltar. Alugo carros por toda a vida e jamais tive uma experiência como esta.

Client de cette entreprise, après un arrêt sur une aire d’autoroute j’ai constaté qu’un pneu du véhicule avait des coupures profondes mettant en cause ma sécurité. Plus jamais avec cette entreprise!(photo en apuís).

Always a competitive service, never a problem. Cool staff

I had a very positive experience with Berent. From the first contact, the team was always helpful and clear in their communication, which made the whole process very smooth. The vehicle was in excellent condition, clean, and exactly as expected.

I would especially highlight the speed of both pick-up and drop-off, with no unnecessary bureaucracy. There is a genuine care for the customer and attention to detail that really makes a difference.

Without a doubt, a trustworthy company. I will use their services again in the future and highly recommend them.

Recomendo berent
Pelo profissionalismo, simpatia dos funcionários João, André e todos vós
Muito satisfeito com o vosso serviço

The car itself was fine and the location is convenient, but the way this company operates is borderline fraudulent and completely dishonest.

They do not accept debit cards, and on top of that they INVENT extra deposits on the spot. I was forced to pay a €500 deposit for the Via Verde (toll device) with a debit card (€200 if you have a credit card). This condition was NOT stated anywhere during the booking process.

When I pointed this out, the staff member blatantly lied, claiming that this information is shown at the beginning of the booking. It is not. There is absolutely no mention of it.

It gets worse: I explicitly asked the manager whether this deposit would be returned at the moment of car return, and he clearly confirmed that it would. When I came back, they suddenly changed their story and told me I have to wait up to 15 days.

This is unacceptable and extremely unprofessional. Changing conditions, hiding fees, and providing false information is not how a legitimate business should operate.

I expect my money to be returned within the stated timeframe. If not, I will not hesitate to take legal action.

Avoid this place at all costs.

Desde a reserva, passando pelo check in, entrega e devolução da viatura, que o processo é profissional, célere e centrado no cliente. É manter!

This is a review of BeRent / Benerent car rental at Lisbon airport. This is an absolutely fantastic and friendly Portuguese car rental company. I don't know if they are new but they have very new-looking business premises and a modern electronic paperwork system. Everything was clear, logical, fast, and straight-forward. The only additional advice I can give is to make sure you will have the ability to phone them so they can pick you up from the airport.

Equipa extremamente simpática e bastante atenciosa!
Sempre disponíveis a ajudar!
Vasto leque de escolha com preços bastante justos.

Bom atendimento, muito bom serviço...

Veiculo impecável.
Processo de aluguer, levantamento e entrega super profissional com atenção e foco no cliente.
Uma referência no aluguer de viaturas.

O serviço disponibilizado foi claro, rápido e de levado a cabo de forma competente.

A rapidez e facilidade do processo, a qualidade da frota automóvel

Voleurs....à fuir
Paiement de la voiture via le site..arrivé là-bas j appelle déjà ils arrivent pour venir chercher une autre personne je vais à leurs contacts il fait style de pas comprendre..j insiste bizarrement il me dit tout de suite le prénom si j insiste pas je reste à l aéroport...début chaotique ensuite on arrive le gars m envoie dans les bureaux et me parle en anglais alors que je lui parle portugais depuis le début. Ils vont m obligé à reprendre une assurance sinon il faut bloquer 1400e sur mon compte mais pour sa il faut une carte de crédit 🙄donc vente forcé ensuite un dépôt de 200e qui 10min plus tard passe à 500 soit disant une erreur que j'ai refuser de payer il a fait traîner un max pour me faire céder su au final je n'ai pas payé un conseil pour les français payé un peu plus cher car au final je paye 2x plus cher que si j avais pris la voiture à l aéroport .

BeRent | Rent-a-Car
Rua Vasco da Gama, Nº7A Portela, 2685-244 Lisboa
Agência de aluguer de carros
Filipa Costa
320 pontos
há 2 dias
Aluguei 1 carro por uma semana e foi tudo fantástico!
Desde o momento que nos foram buscar ao aeroporto, dentro do horário, à entrega do carro tudo super eficiente e rápido. Tive um UpGrade sem algum encargo , carro novo, limpo, tanque cheio, super confortável e com todos os extras que facilitam o condutor.
Agradeço a João Pinto por sua atenção dispensada, amabilidade e prontidão em tudo o que foi necessário.
Muito, muito satisfeita com todo o serviço, recomendo e voltarei a contratar seus serviços.
Obrigado e Feliz Natal a toda a equipa BeRent

O relacionamento PESSOAL com os atendentes é excelente.