Very inefficient engineers sent onsite who have no clue on what they are doing.. but well trained to put the blame on customers to extract money later on. They work together nicely as a team to find w... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Fast, efficient and reliable service as usual from Beanmachines team. Consistency in service is the key ingredient… as well as the excellent Coffee beans. Thank you!
Customer service is incredible. Hats off to Tara from the CS team who really looked after us. Special shout out to Paul the installer, super patient, very polite and did a fabulous job installing... Zobacz więcej
Great Overall experience with Bean Machine. Repair Service and follow up work. Demie was really helpful and swift with getting the unit back to us. The Connoisseur's are going to be out in force for... Zobacz więcej
Informacje dotyczące firmy
O Beanmachines
Napisane przez firmę
Established commercial coffee machine and servicing specialists. We proudly supply bean to cup and traditional espresso machine packages to UK businesses.
Dane kontaktowe
Zjednoczone Królestwo
- beanmachines.co.uk
4,3
Doskonała
224 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 37% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Friendly and helpful service
Paul arrived when expected and was very helpful/thorough in checking the machines and providing guidance on preventing and dealing with any future issues. Thanks!
18 marca 2025
Opinia niezależna
Sean serviced our Machine
Sean serviced our Machine
Very polite and helpful
18 marca 2025
Opinia niezależna
Great tasting beans !
10 marca 2025
Coffee machine
Sean was very helpful and informative about the problem.
12 marca 2025
Opinia niezależna
Sean did a great job
Sean did a great job, and helped with a smooth install and uninstall. Excellent work.
25 lutego 2025
Opinia niezależna
The best coffee!
10 lutego 2025
Odpowiedź od Beanmachines
Hi Nihal,
We love that you love our coffee. Thank you for your purchase :)
Friendly and helpful service
Sean and Katalin are always amazing when coming to service/ repair our coffee machine and giving us their advice on coffees.
21 lutego 2025
Opinia niezależna
We had a fault with our coffee machine…
We had a fault with our coffee machine so your engineer came out. Since then the machine has not stopped leaking? we did not have this leak before the visit? Also our coffee grinder is secured with a bungie rope to keep it in place during transit (mobile coffee trailer). The bungies were removed from grinder and we were not informed of this? Surely whatever was removed should have been put back in place or at the very least we should have been made aware of it? This caused the grinder to smash on the floor in transit which we have had to repair ourselves. I had no idea the grinder was being looked at as we never reported any fault with it and it did not need any attention.
31 stycznia 2025
Odpowiedź od Beanmachines
Hi Louise,
We truly value your business, and I’d like to make this right for you. Could you please get in touch with us directly so we can investigate and rectify both issues? We'll ensure this is sorted out promptly and discuss how we can prevent these situations from happening in the future.
Helpful Engineer
Sean came to service our coffee machine which required replacement of the group-head seals to accommodate new porta-filters. He was extremely helpful and personable, and took time and care to walk us through many tips for using the machine.
19 lutego 2025
Opinia niezależna
Sean was super friendly and helpful on…
Sean was super friendly and helpful on site and gave honest advice with our issues we had with our machine today. Definitely would recommend!
13 lutego 2025
Opinia niezależna
Great service
Sean came out to our business today and was amazing. Very thorough, easy to talk to and really understood what we needed to change with our machine to get the best from it. Thank you
11 lutego 2025
Opinia niezależna
Odpowiedź od Beanmachines
Hi Neil,
Thank you for the kind words! We're so happy to hear that Sean was able to assist you effectively and provide such great service. It's fantastic to know he took the time to understand your needs and help optimize your machine. We appreciate your feedback and look forward to assisting you again in the future!
coffee machine has been out of action…
coffee machine has been out of action for 5 weeks - 5 engineers have attended at great expense to me and yet still not fixed.
Wouldn't send an engineer until bills are paid upfront Demi is the only good thing about your service.
Matt the last engineer was also very pleasant but your customer focus is very off
28 stycznia 2025
Odpowiedź od Beanmachines
Dear Tracey
Thank you for your feedback, and I sincerely apologize for the inconvenience you've experienced. I completely understand your frustration regarding the ongoing issue with the coffee machine, and I regret that after multiple attempts, the issue remains unresolved. We are working with Franke Coffee Systems and are addressing this directly with them to ensure the repair is completed without any further delays. Our customer service manage will contact you as soon as possible to provide further assistance.
Sean was amazing!
Sean was amazing!! Fixed the coffee machine in an hour :)
10 lutego 2025
Opinia niezależna
Odpowiedź od Beanmachines
Thank you for the great review! We're so glad to hear Sean was able to get your coffee machine up and running quickly. We appreciate your feedback and are thrilled you had such a positive experience!
Good fast delivery and excellent…
Good fast delivery and excellent standard coffee beans as usual
28 stycznia 2025
Odpowiedź od Beanmachines
Thank you so much for your kind words! We hope you are enjoying our Maximo blend. We truly appreciate your continued support and look forward to serving you again soon!
Awesome Experience
Sean Binding was awesome - Care ,consideration and patience throughout - totally recommend - Please make sure he my engineer next time
31 stycznia 2025
Opinia niezależna
Odpowiedź od Beanmachines
Thank you for your wonderful feedback! Your recommendation means alot to us, all our engineers strive to deliver the best customer service so you will always get the utmost care and consideration.
Shaun installed and calibrated our…
Shaun installed and calibrated our machine, knowledgeable and patient. 100 recommend
29 stycznia 2025
Opinia niezależna
Odpowiedź od Beanmachines
So happy to hear the installation of your CREW CM50 has gone well, we wish you the best for your new business.
Great experience!
Had my coffee machine serviced and pressure tested by Sean, he was great! Friendly and personable, had a great chat about coffee beans and machines and gave me loads of ideas - 5 star service
17 stycznia 2025
Opinia niezależna
Odpowiedź od Beanmachines
Thank you for the kind words, we have passed on your feedback to Sean :)
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.