Sean Binding came into our office on Friday and was extremely helpful throughout his visit. He quickly understood the issues we were experiencing, dealt with them efficiently, answered any questions I... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Customer service is incredible. Hats off to Tara from the CS team who really looked after us. Special shout out to Paul the installer, super patient, very polite and did a fabulous job installing... Zobacz więcej
Just want to thank the customer service team for their help! We had a slight delivery issue with our new coffee machine + were assisted by Farheen, who was so helpful + professional! She was able to r... Zobacz więcej
Bean machines Hi everyone. From discovering BeanMachines online to discussing my requests with Liam and Scott, everything was made so simple. I now have my coffee machine installed and it works a... Zobacz więcej
Informacje dotyczące firmy
O Beanmachines
Napisane przez firmę
Established commercial coffee machine and servicing specialists. We proudly supply bean to cup and traditional espresso machine packages to UK businesses.
Dane kontaktowe
Zjednoczone Królestwo
- beanmachines.co.uk
4,5
Doskonała
206 recenzji
Odpowiada na 71% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Sean Binding came into our office on…
Sean Binding came into our office on Friday and was extremely helpful throughout his visit. He quickly understood the issues we were experiencing, dealt with them efficiently, answered any questions I had, and ensured everything was working as expected before he left. His support was very much appreciated.
24 kwietnia 2026
Opinia niezależna
Odpowiedź od Beanmachines
Always happy to help Maria :)
coffee machine purchase
We’ve just set up our coffee machine package with Scott and the experience has been excellent from start to finish.
Scott was professional, responsive, and incredibly helpful throughout the whole process. He took the time to explain everything clearly, worked with us to tailor the package to our needs, and genuinely went above and beyond to get us the best possible deal.
Nothing felt rushed or pushed ;just honest advice and great service. He also managed to secure us a fantastic package with added value, which we really appreciated.
Highly recommend working with Scott if you’re setting up a café or upgrading your equipment. A smooth, stress-free experience all round.
9 kwietnia 2026
Opinia niezależna
Excellent service received.
24 marca 2026
Customer service is incredible
Customer service is incredible. Hats off to Tara from the CS team who really looked after us.
Special shout out to Paul the installer, super patient, very polite and did a fabulous job installing the machine.
Thank you BeanMachines. We know where to go if we need anything machine related.
1 kwietnia 2026
Opinia niezależna
Don’t go with beanmachine
The company only wants to take your money and then not interested . Having the machine for a month and still not set correctly
I would not advise to choose Franke machine via Beanmachines
6 marca 2026
Odpowiedź od Beanmachines
Dear Zsolt,
Thank you for your feedback.
Since your installation, our team has been actively working with you to fine-tune the machine and ensure it performs exactly as it should. We’ve made multiple adjustments and continue to prioritise your account to get everything running to your expectations.
We remain fully committed to supporting you every step of the way.
Odpowiedź od Beanmachines
Hi James,
Thanks so much for your lovely feedback, we’re so happy to hear you’re enjoying our decaff beans, great coffee without the caffeine!
Great coffee quality
Great coffee quality. We've been buying coffee from them, for our Cafe, for 2-3 years now, and counting. Never let us down
23 października 2025
Odpowiedź od Beanmachines
Hi Peter,
We thank you for being our very loyal customer and for the feedback!
Fast efficient service.
18 lutego 2026
Odpowiedź od Beanmachines
Thanks so much for your kind words Paul! We hope you are enjoying the coffee from the CREW coffee machine :)
Fast delivery, not fresh
The coffee beans were delivered very quickly, however I was very disappointed with the freshness of the roast - the pack recommended best before was end of January yet they were delivered to me on the 20th February.
20 lutego 2026
Odpowiedź od Beanmachines
Thank you for your review, and I’m genuinely sorry for the disappointment you experienced.
After looking into this, we can see that our warehouse team unfortunately missed the sample-size items and, more importantly, that the coffee you received did not meet the freshness standard we expect. That’s on us, and it’s not the experience we want any customer to have.
We’d really like to put this right. We will send you a freshly roasted, full-size replacement at no cost.
Excellent serviceThe fact you can talk to someone about…
The fact you can talk to someone about any problems with the coffee machine is excellent.
The engineers turn up when they say will.
Nice company to deal with
9 lutego 2026
Odpowiedź od Beanmachines
Thanks again for taking the time to share your experience! It’s always our goal to make things easy and reliable for our customers, and feedback like yours really makes our day.
Milk cleaner product missed off…
Milk cleaner product missed off delivery and still not received
9 lutego 2026
Odpowiedź od Beanmachines
Thank you for your feedback, and we’re very sorry your milk cleaner was missing from your delivery due to being out of stock. We’ve escalated this with our warehouse team to ensure it doesn’t happen again. Please let us know if we can help any further with this delivery.
Sean was super helpful
Sean was super helpful, fitted the machine quickly and was very informative and helpful when setting up the machine.
4 lutego 2026
Opinia niezależna
Good initiative
Good initiative. Ordering now is easier and deliveries are also streamlined with proper messages by DPD.
8 stycznia 2026
Their customer service does actually…
Their customer service does actually work.
Farheen was great. She took her time to really listen to me, and was then quick to resolve my issue.
15 stycznia 2026
Opinia niezależna
This is the second time my order has…
This is the second time my order has been delayed. Some constructive feedback: why can't you inform the customer when their order is delayed? It's only when I chase that I receive a response.
9 grudnia 2025
Odpowiedź od Beanmachines
Dear Rebecca,
Thanks for the feedback, and sorry for the inconvenience caused by the delay. You’re absolutely right - we should be notifying customers proactively. We’re currently in the process of automating alerts so any stock issues are flagged and communicated immediately. We appreciate your patience and your constructive comments.
Always the same..Consistent fabulous…
Always the same..Consistent fabulous quality of Bean and prompt delivery.
2 grudnia 2025
Demie has provided a great service
Demie has provided a great service, was very attentive and quick to reply, it was very refreshing to get an issue sorted so quick! Thank you Demie:)
11 grudnia 2025
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.