Very inefficient engineers sent onsite who have no clue on what they are doing.. but well trained to put the blame on customers to extract money later on. They work together nicely as a team to find w... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Fast, efficient and reliable service as usual from Beanmachines team. Consistency in service is the key ingredient… as well as the excellent Coffee beans. Thank you!
Customer service is incredible. Hats off to Tara from the CS team who really looked after us. Special shout out to Paul the installer, super patient, very polite and did a fabulous job installing... Zobacz więcej
Great Overall experience with Bean Machine. Repair Service and follow up work. Demie was really helpful and swift with getting the unit back to us. The Connoisseur's are going to be out in force for... Zobacz więcej
Informacje dotyczące firmy
O Beanmachines
Napisane przez firmę
Dane kontaktowe
Zjednoczone Królestwo
- beanmachines.co.uk
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 37% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Prompt response and attended to my…
Prompt response and attended to my machine issues in less than 24 hours.
Great explanation and resolved the problem, fixed and running perfectly

Odpowiedź od Beanmachines
Very professional installation by Sean…
Very professional installation by Sean , all working as it should be , always recommend

Odpowiedź od Beanmachines
Great Service! Friendly staff!
We have used Beanmachines as a supplier / service for years. Our Customer Service agent Demie Smylie provides great service, she consistently goes above and beyond to ensure our coffee machine is promptly fixed (coffee is a human right at work!!) whenever issues arise by ensuring our engineer bookings move up when a slot becomes available for us. Demie is efficient and she always keeps us informed throughout the process. The friendly and professional demeanour of everyone at Beanmachines is always on point!
Sean was great
Sean was great, super knowledgeable and helpful. He’s always very responsive and friendly.
They do know their machine
Just had the yearly service of our coffee machine and insurance validation at the same time. The engineer was very professional, thoroughly went through the whole procedure, answered all questions clearly. Found a couple of niggles, hopefully they will be sorted rapidly
Where’s my parcel?
I still haven’t received a whole box of coffee. I messaged you with no reply. DPD states my parcel is on its way back to me but that was the 14th April

Odpowiedź od Beanmachines
Mark visited us today to install our…
Mark visited us today to install our machine. He was very pleasant, friendly and helpful. He worked around other tradesmen and was tidy with his tools and equipment.
He set up the machine and gave us some basic training.
Lovely guy, who despite not being a Barista, made a very good Latte 😊
Would happily recommend to others.
Beanmashine are always very friendly…
Beanmashine are always very friendly and helpful when ordering. I have been using this company for eight years and am very happy with the service and delivery. Wouldn’t buy coffee beans or hot chocolate from anywhere else! First class!!
Demie Smylie (Customer Service…
Demie Smylie (Customer Service Co-Ordinator) was friendly, knowledgeable, and resolved my issue quickly without any hassle. She listened carefully, explained everything clearly, and followed up as promised. Super efficient and professional—really appreciated the support!
Thanks Demie
Demie is easy to contact and always on hand to help in any way that she can, advising and booking jobs promptly.
Very helpful
Very helpful, clear induction instructions. Double checked that I was okay with the information before he left. And friendly
Sean was amazing
Sean was amazing! Did a great job installing the machine and guiding us on how to use the machine.
Really helpful staff tried many coffee…
Really helpful staff tried many coffee companies for repairs and these are the very best there is. Sean is very helpful and professional. They don't rip you off and charge extortionate amounts for call outs. They are a first class service. Would highly recommended
Sean was fantastic during the service…
Sean was fantastic during the service to our machine. He was very approachable with questions and took the time to explain in terms I could understand and follow.
A brilliant company to deal with
I received a quick response to my enquiries and Liam Wright supplied me with all the relevant information. free coffee bean samples to try out. This company knows what businesses need in order to do business with them!
Sean was fantastic
Sean was fantastic, thorough, informative and speedy. Thank Sean.
Sean was an amazing during though out…
Sean was an amazing during though out the service I want to say big thanks for amazing service and our coffee machine works perfect now.
Mark Fraser
Mark Fraser - thankyou for a superb training session - excellent - Robertshaws Farm Shop Skipton
Sean is the best
Sean is the best ! Amazing service and excellent skills
We are using Beanmachines to service…
We are using Beanmachines to service our barista style coffee machine and booking in the service has always been a breeze thanks to lovely Dem! Great response time and very accommodating even to last minute changes.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.







