autovia.it - Malpensa Aeroporto Recenzje 

Filiale di Malpensa.
Dopo essere stati rassicurati online della possibilità di usare una carta di bebito-credito, una volta arrivati al bancone però veniamo a sapere che le cose non stavano esattamente così.
Infatti, dopo vaghe spiegazioni e senza che fosse scritto da nessuna parte, ci siamo ritrovati a pagare €216 in più ovvero il triplo del prezzo previsto inizialmente.
Ironicamente però il prezzo aggiuntivo è stato il minore dei problemi.
Infatti l'auto fornitaci aveva entrambe le ruote posteriori sgonfie e, problema assai più grave, era quasi assente l'olio del motore ed abbiamo dovuto aggiungerne un litro per conto nostro; è stata dunque messa a rischio pure la nostra incolumità.
Mi duole il cuore che il minimo che si possa dare sia una sola stella perché se ne meritano 0.
Da evitare assolutamente se si vogliono evitare truffe.

Eerst willen ze ons een extra verzekering afsluiten, daarna geven ze een auto mee met een systeem fout waardoor wij langs de weg kwamen te staan. Toen we vervolgens om hulp vroegen, hing Autovia meermalen op. Het enige wat ze wilden doen van 1400 euro van de creditcard halen, terwijl de auto geen schade had door ons handelen. Uiteindelijk 8 uur lang gewacht tot een plaatselijke monteur naar de auto kon kijken en het probleem gratis voor ons kon oplossen. Nooit mee fiets van de klantenservice gehoord.. bij het inleveren deden ze moeilijk over beschadigingen die al op de auto zaten, maar niet in hun systeem stonden. Heel goed alles vastleggen dus! Gelukkig hadden we dit gedaan. Het is nu meer dan 14 dagen later en ze hebben de borg van €500 ook niet terug gestort. Oftewel; nachtmerrie!

Escroquerie!!! On nous fait payer 300€ de plus pour prendre la voiture sous prétexte que la carte n'est pas valable. Mais en payant les 300€ en plus ça passe....

hanno smarrito la nostra valigia e ridato mezza vuota. Con la chiave del mio lucchetto lasciata al "lost and found" hanno aperta soltanto quelli della dogana. Dopo 2 giorni hanno riconsegnata mia valigia (che era nuova e in ottimo stato) come se avessi 20 anni di uso intenso. Nonostante questi siano pagati per il loro lavoro, rubano le cose altrui. Sicuramente è una cosa sistematica, dove ci sono tanti coinvolti li dentro l'aeroporto in questa pratica.
Alla fine paghi il servizio, subisce un disagio e come premio ti sottraggono qualcosa.
schifo e vergogna

Muy mala experiencia. Para llegar al lugar fue muy difícil.y la sorpresa fue q cuando recogimos el coche como no teníamos tarjeta de crédito de el conductor nos cobraron 300 e más. Quisimos presentar la trejeta de crédito de mi esposa y no nos la aseptaron porque no era el conductor .muy mal trato y atención.
No volveré a alquilar en esta empresa

The car I received was only 3/4 full of fuel and the attendant said if I took a photo it would be OK on return. I brought it back over this amount but eben then the attendant at pisa made me leave the airport and fill to the top before accepting it. I am out €40. The car also wasn't what I had booked and had quite a few previous scratches etc.

This company’s moral compass is so broken I’m surprised they are still in business. Do NOT use unless you want your money to be “stolen” and no car provided.

When we arrived at Autovia in Malpensa airport, we were told our booking had been cancelled because we were two hours later than the booking time. Several other persons who arrived at the same time were told the same, but given various other times. One group included a family with a young baby. When we all asked if they could assist with finding a solution, the despicable and rude agent asked “am I your slave?” And “that’s your job.” If he isn’t fired, it is clearly apparent that this is their company culture and training.

If we hadn’t booked through Expedia unlike the others, our money would still be held by Autovia in a foreign country with little way of any recourse.

On top of this, their shuttle service is archaic. They just order a shuttle and someone picks up whoever and you can be waiting for several shuttles as he’ll pick up others they haven’t even called ahead.

Overall, we ended up going with another company last minute waiting time, and having to pay a premium due to last minute notice and car availability. On top of this, I think if I wanted to donate I’d choose a worthy charity.

À éviter ! Vous impose de prendre une assurance en plus de celle souscrite en ligne, via easyJet. (à 22:00, si vous souhaitez repartir avec le véhicule)
Une fois à l’hôtel, j’ai constaté que les pneus avants étaient usés jusqu’à la corde ! Ce qui à tout moment aurait pu causer un accident…
Mes réclamations sont restées sans suite, chez Autovia et EasyJet (Mai 2024, aéroport de Malpensa)

MALPENSA AIRPORT
Collection of the car took 1:40.'
1 - I rented the car via easyJet, and the information provided and supplied by Autovia Ecovia Furgovia needed to be corrected. I arrived at the Easyjet terminal, and the information on the voucher referred to the wrong terminal. I tried to contact the provided number insistently, and after 7/8 times, someone told me to walk to the shuttle designated area and wait a few minutes. I waited for another 45' - the drive to the car rental took another 15'. Upon collecting the car, I argued with the agent about the delay, and he kept telling me that I should not share my experience with him, nor could he change the collection time on the contract ( as I had already lost more than an hour because of their delay ). At the end of the paper transactions and handing the car key, he turned into a rude and unprofessional agent. The parking is inside an old hangar, and there are no numbers on the car park, so when I asked him where my car was parked, he replied: "on the left-hand side, "as if on the left-hand side there were only two cars parked instead that hundred ... I had to search for the car randomly...

LINATE AIRPORT
I tried to contact Linate Autovia Ecovia Furgovia on May 20th, 21st, 22nd, and 23rd by phone to get the return address of the vehicle. No one in any of these days picked up the phone. Upon arriving in Linate car rental return, I could not find any sign for Autovia Ecovia Furgovia, so I parked on the 4th floor and looked for an agent. I asked other car rental companies, but they did not know their location. By then, I saw other tourists struggling with the same problem. We walked into the terminal and found two agents in a booth hidden behind columns, so they were not visible, nor were there any signs in the parking lot or in the airport to indicate where to go.
The agent apologized for the trouble, and when I asked to review the car and close the contract bill she told me no worries it will be done and sent to you later. I told her I was not particularly eager to do this way but she insisted that no one was available to perform a car return check ...
After 3 weeks I have not yet received the closing of the contract and most importantly the € 500 deposit are not back onto my amex card yet. I will wait another week before take legal action against the scammers Autovia Ecovia Furgovia

I was a little apprehensive initially using a car hire firm I hadn't heard off especially with all the horror stories you read but I took a chance after seeing the rating on Kayak & I have to admit I wouldn't hessiate to use Autovia again. That being said I would still always recommend taking videos and photo of the car condition to be extra safe, it was reassuring that the car was modern and clean.

Really competative prices and the member of staff who served us was super helpful giving advice on routes to avoid awkward toll roads etc.

I had a less than satisfactory experience renting a car from Autovia. Upon arrival, I was surprised to learn that an International Driving Permit (IDP) was mandatory, a detail that was neither highlighted during the booking process nor communicated clearly beforehand. When I could not produce an IDP, I was informed that I would be charged an additional fee amounting to roughly 30% of my rental contract’s total cost.

This lack of transparency regarding essential requirements and fees not only caused inconvenience but also led to unexpected financial burden. I am disappointed with Autovia for not being upfront about their policies and would caution potential customers to double-check all requirements and hidden charges to avoid similar experiences.

Stay away from this scam company if you don't want to get robbed! They will charge your credit card for some made up damage months after the rental, even if they already returned the deposit and you don't agree with any damage. I was charged 107 EUR 4 months after the rental.
SCAMMERS!

Si tienes prisa ni se te ocurra contratar con ellos. El trayecto del aeropuerto a las oficinas y el garaje se hace en taxi y se puede alargar mucho la espera. Una vez en recepción reza por no ser el ultimo del grupo, se lo toman con calma. Te dicen que lo contratado por internet no vale y te obligan a contratar un seguro con todas las coberturas además del deposito de mas de 200€. Tras 4 meses me tengo un cargo de 60€ por gestiones administrativas por una infracción de trafico.
Lo aparentemente barato sale caro.

Passado 5 meses cobraram 3 vezes o valor de 60 euros sem qualquer aviso, e até agora não me respondem ao email. Óbvio que apresentei queixa cá na polícia no meu país pois considero uma burla. E vou verificar como poderei fazer queixa em Itália.

Discovercars me impuso ir a recoger un coche en la empresa de rent car AUTOVIA a pesar de los malos comentarios que tenia, nada mas llegar una total falta de atencion, te tratan como a la basura y como haciéndote un favor, ni vieron el coche que me entregaron obligandome a hacerle un reportaje fotográfico para luego evitar sorpresas. Tras finalizar el alquiler, lo entregue y vuelta a casa. Despues de 6 meses observo que me hacen un cargo de 90€ en mi tarjeta de credito y al hacer gestiones aun inacabadas me dicen que es una infracción de tráfico y sus gastos de gestión y que ya me mandarian copia de todo,
Al ver detenidamente las opiniones de AUTOVIA que lo que me ha ocurrido es algo común, o sea te cobran lo que les apetece y sin control o medida alguna, no enviandote nada para que tengas constancia y solo te dicen que estará en la carpeta de spam, he alquilado mas de 15 veces coches en Italia y esta vez presiento que me han estafado por completo porque en ningun momento ni lugar me denunciaron, pararon o me informaron de ninguna infraccion... menuda sorpresa y empresa.

THE GOOD STUFF - £20 A DAY! Wow. I cost almost as much to park my car than to rent it.

THE BAD STUFF - CONTACT DETAILS – Phone numbers provided on booking sheet did not work.
LOCATION – I didn’t bother to tick the “Airport Counter Only” box because many Italian airport have car rental companies right outside the terminal, but this one is FIVE MILES off-site (mind you we only waited 5 minutes for a shuttle each time though the transfer took 10 minutes).
PROCESSING – Despite a fairly quick pick-up from the shuttle (and being the first in line at the counter), it took ONE HOUR to get checked in (It would have been double that for the person behind me). The desk agent apologized for the “slow system”, but it seemed as if every screen created total confusion in the agent
VEHICLE – The vehicle was quite old with 65,000 miles and LOTS of body damage (so I had to take lots of photos to make sure that I wasn’t blamed for any of it). Also, the engine had a loud rattle which was not only very annoying, but also added stress that the car might breakdown ruining our holiday.

Awful, cheater company, do not use at all !!!

Autovia extra charged us and asked to pay a 107,99 euro extra for we do not know what, because preivously we paid everything to Rentalcars with full insurance! They did not want to change the name on the rentals or getting contact with rentalcars or find any solutions. Ecovia/Autovia is not a reliable partner, they are asking extra money from their customers for nothing..So I was scammed by Autovia.

DO NEVER TRUST A COMPANY THAT HIDES FEES!

I can confirm, that the staff simply ask you to sign an electronic device and you are not able to see on paper what you have signed.The staff doesn't show you any piece of paper or any electronic version prior you sign.

They hide extra fee's from you!

Then you will be charged with many extra charges and penalties. So you will pay at least double compare for that price what you were previously paid.

They will try to create additional fees wherever they can !!!!!

WS PHOTOS EDITS
Here are the reviews you've posted publicly. You'll need the Google Maps app to edit or delete your reviews.
Learn more

10 reviews · 18 ratings
Autovia Milano Malpensa Aeroporto
Kingparking Aeroporto Malpensa, Via Europa, N°90, 21015 Lonate Pozzolo VA, Italy
This company is a great fraud.
I have rented a car early June which was broke due to fuel/natural gas valve defect which couldn't read that the fuel tank is full. So I got a replacement after suffering for 5 hours.
Since then they are trying to rub me by sending requests to my canceled credit card.
1st 244 euros in August without any notification

2nd an email 3 weeks back to pay 750 euros while cost of changing valve was 50 euros and the rest are other charges and fines bla bla bla

3rd 20 minutes ago they tried to charge me 903 euros twice but rejected by my bank.

And now they tried again with 244 euros.

This company is not recommended and I urge anybody reading this message not to deal with them as they will find a reason to steal your money.
I say to them STOP ✋️
You will loose all your customer base inshalla
Fraudulent company

Bagagli persi,
12 ore dopo non sanno ancora dirmi dove sono i bagagli che da contratto sarebbero dovuti partire col volo successivo, nessun sollecito nonostante fosse stato comunicato loro della presenza di medicinali nel bagaglio, zero assistenza telefonica, impossibile parlare con un operatore.
Peggio di così non si può fare.