autovia.it - Malpensa Aeroporto Recenzje 

Compagnia di noleggio molto competitiva... Gli operatori del agenzia di Milano. Disponibili e cortesi,. La consiglio..

Autovia/Ecovia (Malpensa Airport, Milan Italy)

Such a terrible experience. Booked an extra driver for free, but still had to pay 'because they already made up the contract'. Gas tank was 1/4 full and they tried to make us pay for it on return. Also, on return they found some minor damage to the car. We didn't take pictures before renting the car (my fault I guess) so I accepted the damages. we were charged with about €500,- half of which were administration fees. The car itself was decent and cheap, but the lack of service, poor communication and mistakes makes me write this honest review to say: avoid Autovia/Ecovia Malpensa.

SCAM - they will charge you extra hidden fees and keep your security deposit! Stay away and pick a more reliable car rental company like Hertz or Europcar. Their customer service is horrible and does not respond to any emails or messages.

STAY AWAY - zero stars

We rented a car from Milano, going to Torino. On the highway the wheel punctured. Not because we drove over a spike, but because the tire was OLD (we have pic proof of the rapture.) We were told to call the two phone numbers stated on the papers we got. NONE of them worked; both were phoney. We called the autovia office many-many times, but despite our full insurance, we got NO HELP.

When we finally arrived to Torino, we were given a new car, but this car also 'just had their wheels changed', so we declined - and got a third car - which was usable for the rest of the trip. We thought that buying the insurance would grant us some kind of auto-assistance, but NO. Please find another firm to rent a car from - this is a very bad auto-firm. STAY AWAY!!!!

Esperienza da dimenticare !!!
Nessuna professionalità, ore di attesa all'aeroporto per essere accompagnati al deposito delle auto molto distante dall'aeroporto e richiesta di assicurazioni aggiuntive per truffare i clienti.
Vivamente sconsigliato!!

Mi è stata data un'auto con la spia della pressione pneumatici accessa. Quando ho chiesto spiegazioni mi è stato risposto, senza voler controllare, che era normale e si sarebbe spenta automaticamente dopo poco. Invece in autostrada la gomma si è afflosciata completamente. I numeri di emergenza non rispondevano anche chiamando continuamente per più di un'ora (da una piazzola d'emergenza in autostrada). Quando ho chiamato l'agenzia mi è stato detto che loro non potevano inoltrare la chiamata ed era un problema del mio telefono estero se l'assistenza non rispondeva (ma le chiamate a loro e alla sede centrale di Trento funzionavano benissimo). Alla fine ho cambiato la ruota da solo ed ho proseguito verso la mia destinazione. Condizioni della ruota: battistrada liscio e con fascia metallica visibile nella parte interna; il tutto non visibile dall'esterno senza togliere la ruota e non segnalato dall'impiegato al momento del ritiro, quindi per me impossibile da rilevare preventivamente. Domani andrò all'agenzia di Torino per una macchina sostitutiva. Finora esperienza pessima e pericolosissima: la ruota non passerebbe una revisione, sto pensando di mostrarla alla polizia stradale.

Pessimo servizio. Mai più!
La dipendente che ci ha serviti è stata incompetente e scortese. Non ha accettato i documenti di identità e neanche la postepay mentre con altre compagnie non ho mai avuto problemi. Abbiamo cambiato compagnia ed è andato tutto liscio come l’olio.

Non mi hanno dato l'auto perchè un'addetta non riusciva a leggere bene la data di scadenza della mia patente, lasciandomi a piedi solo e con 4 bagagli. Ci sono mille modi per verificare la data di scadenza di una patente ma non ha voluto farlo.

From the start: Pick up point was "outside the terminal." Having asked a policeman, it was anywhere in a 100 metre stretch outside Door 4 of T2. Despite the website saying they had a shuttle bus every 10 mins, this turned out to be every 30. And, you had to work out the vans are marked 'Kingparking,' as that's the location. Here's the thing: these buses are eight seater and serve three car hire companies.
The first one we missed out, the second, 30 minutes later, was a mad scramble down the road, so the family of six stood no chance (to be fair, we were there first and had already waited 50 mins).
The worst was to come. With no queue, it took an age to get registered with the frequently distracted clerk and then another age for him to (obviously) go and power wash the car and deliver it.
No, the worst was still to come. We got a brand new Jaguar E Pace (30km on the clock) which seemed nice until 5 minutes into the drive, we noticed there was hardly any petrol in it (yes we should have checked, but more so Autovia).
Then the air con stopped working.
Then the temperature gauge went into the red and warning instruction on dashboard. By now we were 30km down the road. Stopped in a car park and saw the coolant level was just above minimum.
Gave it 15 minutes and reckoned we could get the 15km to our hotel. No chance. 1 km further and back into the red. Coolant level now just below minimum.
This is where the fun began.
Autovia had provided two 'roadside assistance ' numbers - one for 'phones from abroad,' one for 'Italian phones.' The first constantly (we tried a few times) said "the number you have dialled is incorrect." With the help of the lovely girl from the geletaria, we got through to the other number, but the roadside assistance company had no record of our booking.
Calls to Autovia either not answered or, when we spoke English, they put the phone down. Geletaria girl (GG) helped out again but all Autovia would say, when we got through, was to phone the roadside assistance.
We decided to abandon the car in the parade car park and , fortunately GG got us a private limo as there are no taxis operating in that area.
At the hotel, I tried Rental Cars.com (the booking agent) where the employee was so dense I expect light bends around her. E.g. "have you collected the car?" and, after she grasped the car had broken down "take it back to the depot then." Thirty (30) calls in all to Autovia got nowhere.
Next day, the hotel receptionist (HR) phoned the roadside assistance, and now they had our booking so we arranged to meet. HR not only gave us a lift back to the car but liaised with us such that, once the tow truck was minutes away, she arranged for another private hire to take us back to Autovia. No, the tow truck cannot take passengers even if they were going anywhere near Autovia. By now the coolant level had practically disappeared and I found leakage of such under the engine tray, so there was seriou problem.
At Autovia we were greeted with the sort of enthusiasm and urgency you'd get when cleaning someone else's bathroom.
First question was "where did the tow truck take the car?"
Second statement " we have to take another deposit, until we find what damage you may have caused."
I think I gave myself a medal for not swearing, but my 'WhatTheActual' expression maybe got the message over.
Another Jaguar E Pace came up, this time with petrol and coolant.
So the system here is that Autovia showed zero interest in our custom and, if you get into trouble, they will not help you out. 36 hours after returning the car, we've only had one car deposit returned - no idea which one.
I've used Rentalcars and 'off airport' hire many times and never had a problem. In fact, most media hard luck stories are with well known companies.
Now to pursue RentalCars for insurance comp

We choose Autovia as they offered a good price for car hire. However, we had to wait a long time (40 mins) at Milan airport to be picked up and taken to the offsite location to collect our car.

Cortesia e pazienza nei nostri confronti, hanno fatto il possibile per venire incontro alle nostre esigenze, e ci sono riusciti. Di più non avremmo potuto chiedere.

I read different opinions but my experience was quite good. Staff in both location Milan Malpensa and Treviso super nice and helpful, not trying to push for buying any additional items etc. The only downside was a pick up from the airport but this was also due to incorrect information broker had on Autovia (wrong name on the van, wrong address to return the car etc) so had to call to clarify matters. I had no incidents during our rental so hopefully staff is equally nice when something happens.

I was a bit concerned because of the bad reviews.

Had a great experience. Good rates, friendly service, easy pickup and return.

They’re located off the airport so make sure to get all the instructions before you arrive at the airport.

Volo per Corfù del 15/7/2023. Il giorno prima ho tentato di fare il check-in on line ma il sito non funzionava. Ho telefonato ma il primo operatore mi ha chiuso il telefono in faccia (dopo aver atteso 40 minuti per prendere la linea). Il secondo operatore, con il quale sono riuscita a parlare dopo circa altri 30 minuti, mi ha scortesemente comunicato di avermi fatto lei il check-in. Il giorno dopo, per motivi personali siamo arrivati al sito per imbarcare le valige circa 50 minuti prima dell'imbarco. La signorina presente non ci concesso di imbarcarci comunicandomi peraltro che il check-in non era stato fatto. Morale della favola ho dovuto acquistare un altro biglietto aereo. Siete dei ladri, pezzenti e maleducati. Non acquisterò mai più un volo con questa compagnia. L'esperienza peggiore della mia vita. Fate schifo. Tutti, dal primo all'ultimo.

Great prices
Amazing car
Decent service
No issues whatsoever definitely using again in the future

arriving to the airport it wasent clear where to go. at the car renal erea there was no sign or indication where to go and how.
reterning the car there was no representative on site for a long time and no phone number to call

We where set up with a wreck of a car, with tires that was waaaaay past gone. The car was a hazard driving, and now there is 3 weeks gone without any response from Autovia.
This has been the worst carhire experience ever! By far!!!

The information given for the free shuttle bus was a waste of time. The location was wrong and we waited over 1 hour (with an 82 year old & in the heat) I rang many times, even got my Italian cousin to try!! They put the phone down or didn’t answer, eventually we got through to be told that the shuttle bus had a different name on & probably had passed us many times!!
The car was good, unfortunately it only had quarter of a tank of fuel not the full tank. Very poor customer service.

It was very difficult to find the office because there were no Autovia signs anywhere. We only left the car here but there was no marked parking space for Autovia car returns, and it was frustrating to drive around the building looking for it. Once we found the office, the waiting time and service was OK. Shuttle bus was fast.

Siamo arrivati all'aeroporto solo per scoprire che Autovia si era trasferita in una nuova sede e utilizzava un servizio di bus navetta diverso da quello che ci era stato consigliato. Questo ci ha causato molta ansia e stress. Ci sono volute tre ore per raggiungere la posizione corretta. Autovia incolpa le auto a noleggio e Rental Cars incolpa Autovia per averci fornito informazioni sbagliate. Per questo motivo non userò più Autovia.