Had problems with shuttle pick up. They could not be reached on number provided so ended up paying taxi to take us to pick up location . As soon as taxi left we realised that Autovia offices where not... Zobacz więcej
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Lokalizacja
Zmień lokalizacjęVia Facchinetti 51, 21019 Somma Lombardo, Lombardia, IT
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Keine schriftl. Absprachen wurden eingehalten, Service läßt sehr zu wünschen übrig, hatte für 6 Tage gebucht und alles bezahlt, sollte danach noch 1300 Euro nachzahlen weil der Wagen über 1 Monat auf... Zobacz więcej
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Giunto al banco dopo un inconveniente, la gentilezza del personale è stata subito d’impatto. Sono stati d’aiuto e mi hanno assicurato un veicolo ad un costo assolutamente conveniente. Diffidate d... Zobacz więcej
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Ho noleggiato una BYD con Autovia presso l’aeroporto di Milano Malpensa e l’esperienza è stata impeccabile sotto ogni punto di vista. Prenotazione facile e veloce, con conferma immediata e tr... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
Dane kontaktowe
Via Facchinetti 51, 21019, Somma Lombardo, Lombardia, Włochy
- +39 331 639 7220
Auto e furgoni
3,3
Średnia
270 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 94% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od autovia.it - Malpensa Aeroporto
Gentile Cliente,
la ringraziamo per aver dedicato del tempo a lasciarci una recensione. Siamo felici che abbia apprezzato il servizio ricevuto.
Il Team Autovia
I have rarely experienced worse…
I have rarely experienced worse customer service. We spent around three hours at this office simply waiting to get our rental car.
The entire process was painfully slow and inefficient. Employees would repeatedly interrupt the customer they were dealing with to answer phone calls, meaning even straightforward requests took an unreasonable amount of time.
We needed to change the main driver on the booking, which they initially refused to do. Only after we paid an additional €600 insurance fee did they suddenly agree to make the change.
Communication was another major issue. For a rental office located at an international airport, where a significant proportion of customers will inevitably be from abroad, the level of English spoken by the staff was surprisingly poor. On top of that, we found several members of staff rude and unhelpful.
And this clearly wasn't an isolated experience: during the approximately three hours we were there, we witnessed at least four other customers complaining about the service.
The whole experience was unnecessarily stressful, expensive and incredibly frustrating. I would only recommend booking here to my worst enemies.
In addition they still haven't released the holding deposit charge on my credit card despite it being a month since we returned the vehicle.
25 lipca 2026
Opinia niezależna
Odpowiedź od autovia.it - Malpensa Aeroporto
Dear Customer,
we are sorry for the long wait and for the service you describe at the desk.
A change of the main renter is not simply an administrative change, particularly when the booking has been made through a broker. The person who signs the rental agreement must meet the applicable requirements, including those relating to documents and the credit card used as a guarantee, and changes to a third-party booking may require different contractual arrangements.
An Autovia protection plan is optional and is separate from the identity of the main renter. In some circumstances, however, a full protection solution may make it possible to proceed with a rental where the standard guarantee requirements cannot otherwise be met. This does not mean that purchasing additional protection is itself a mandatory condition for changing the driver.
We are nevertheless sorry for the three-hour wait and for the attitude and communication difficulties you report. Even when a booking requires additional checks or changes, customers should receive clear, courteous and understandable explanations.
The Autovia Team
JAMAS CON ESTA COMPAÑIA
Voy a escribir una opinion a ver si esta no me la censuran como la anterior, teniamos reservado un coche con el 80% de la reserva ya pagada. Pregunte por seguro a todo riesgo y subia 600€, una barbaridad. Fui a pagar el 20% restante y no me dejaban hacerlo porque mi tarjeta no tenia numero pero si contrataba y pagaba los 600€ a todo riesgo casualmente y por arte de magia aceptaban tarjetas sin numero. No puedo poner lo que me hizo la persona que estaba alli porque me censurarian la opinion otra vez. Llame a discovericars que era la web a traves de la que contrate y me lo solucionaron en 5 minutos y me pusieron otro coche con otra compañia. JAMAS CONTRATEIS CON ESTA COMPAÑIA.
RESPONDO:
No, no renuncie al alquiler. Fue vuestra trabajadora la que se nego cuando le dije que me parecia una estafa, dejando tirada a una familia en el aeropuerto de Milan a las 22:00 de un viernes. Y si, gracias a Discovericars y no a ecovia pude solucionarlo. Y si, es normal que alguien se sienta estafado si no le aceptan la tarjeta para 90€ pero si para 650€. Algunos somos personas, ella lo entendera… Ver a tu hija llorar de la impotencia y que ella ni se inmutase…
7 sierpnia 2026
Opinia niezależna
Odpowiedź od autovia.it - Malpensa Aeroporto
Estimado Cliente,
lamentamos que esta situación le haya llevado a renunciar al alquiler.
Para recoger un vehículo, Autovia exige una tarjeta de crédito física a nombre del titular del alquiler y adecuada para realizar la preautorización necesaria como garantía. La tarjeta presentada en el mostrador debe permitir comprobar correctamente sus características y la titularidad. Si no es posible verificar que cumple los requisitos necesarios, puede no ser aceptada como garantía.
La protección completa es una cuestión distinta. Se trata de una solución opcional que, en determinadas circunstancias, puede permitir realizar el alquiler incluso cuando la tarjeta presentada no cumple los requisitos estándar de garantía, ya que elimina las franquicias previstas. Por este motivo, que una tarjeta pueda utilizarse con esta solución alternativa no significa que esa misma tarjeta fuese válida para constituir la garantía de la reserva original.
La cobertura que eventualmente se haya contratado a través de DiscoverCars también es distinta de los planes de protección de Autovia y no sustituye automáticamente los requisitos de garantía exigidos para recoger el vehículo.
Entendemos que la diferencia entre ambas situaciones pueda haber resultado poco clara, pero la contratación de la protección adicional sigue siendo facultativa y el cliente es libre de aceptarla o rechazarla.
También queremos señalar que afirmar públicamente que una empresa estafa a sus clientes o calificarla de “estafadora” es una acusación muy grave que, cuando carece de fundamento, puede tener carácter difamatorio. Autovia no puede aceptar este tipo de afirmaciones.
El Equipo Autovia
I rented a car from Autovia at Milan…
I rented a car from Autovia at Milan Malpensa and this was one of the worst car rental experiences I have ever had.
I was supposed to pick up the car at 3:00 PM, but due to the extremely long queue at the branch, I was only able to collect the car at around 5:00 PM. Despite this, I returned the car the following day at 4:00 PM, before the agreed return time.
However, approximately 10 days later, €288 was charged to my credit card. I contacted them through Booking, and they admitted that there had been a system error and that I had been incorrectly charged for two days of rental. They told me that they would refund only a small part of the amount. I am still waiting for this refund.
Even more concerning, I was charged for services and items that I did not use or receive. The charges included navigation, taxes and a vehicle category upgrade.
I rented an automatic transmission car, but I was given a manual transmission car. Despite this, their system apparently charged me as if I had upgraded the vehicle category. I was also charged for navigation, even though I never used it.
It is extremely difficult to contact the branch. Getting any response is almost impossible, and the customer service I experienced was rude and unhelpful.
Overall, this was a very frustrating and disappointing experience, and I deeply regret choosing this company.
I absolutely do not recommend Autovia and I will never rent a car from this company again. If you are planning to rent a car at Milan Malpensa, I strongly recommend choosing another company.
29 lipca 2026
Opinia niezależna
Odpowiedź od autovia.it - Malpensa Aeroporto
Dear Customer,
we are sorry for the long wait at our Malpensa branch and for the charges you describe after the rental.
An additional rental day is normally charged when the vehicle is returned beyond the applicable return tolerance. According to your account, however, the vehicle was returned before the agreed return time. If a second rental day was charged due to a system error, that charge must therefore be corrected accordingly.
The same principle applies to additional services: charges must correspond to services or amounts actually due under the rental agreement. You also state that you booked an automatic vehicle, received a manual one, and were nevertheless charged for a category upgrade and navigation that you did not use. These individual items need to match what was actually agreed and provided.
If the booked category is unavailable for reasons not attributable to the customer, assigning a higher category does not in itself justify an additional upgrade charge.
To allow us to review the case properly, please send all the documentation relating to the rental, together with the emails and messages exchanged with Booking.com, to customercare@autovia.it, including the booking and rental references.
We are also sorry for the difficulty you experienced in obtaining clear assistance and for the delay in receiving the refund already communicated to you.
The Autovia Team
Awful experience at Malpensa airport
Awful experience at Malpensa airport. Staff were rude and we had to wait nearly an hour for the car despite the fact there was only one other person in front of us in the queue and 3 staff 'working' behind the desk.
The car itself was fine, it was far from new and did have some damage on it when we picked it up which they pointed out to us.
When we returned the car the guy checking it said that there was a stone chip on the roof that we had to pay for. Honestly you could hardly see it at all and although we had taken pics of the car I hadn't taken any of the roof so couldn't prove otherwise. The guy literally said 'it was probably there before but it's not written down so you have to pay' he then told us it was 405 euros as that's what his iPad said! Of course we said no and we are now battling with customer services!
I appreciate that we can't prove if this stone chip was there before or not, but it certainly isnt 405 euros worth of damage.
Avoid this company they are a joke
18 lipca 2026
Opinia niezależna
Odpowiedź od autovia.it - Malpensa Aeroporto
Dear Customer,
we are sorry for the long wait at our Malpensa branch and for the way you felt you were treated.
Regarding the damage, any pre-existing marks should be recorded at collection, while at return the vehicle is checked for any new damage that goes beyond normal wear and tear. Very small superficial marks may, depending on their characteristics, fall within normal wear; otherwise the amount is calculated according to the applicable damage grid or technical assessment.
For this reason, the €405 amount cannot be judged simply from how visible the mark appeared: it depends on how the damage was classified and on the documentation supporting the assessment. At the same time, the customer has the right to receive the documentation relating to the claim and to dispute the amount.
We also regret the comment you report from the member of staff. A damage claim should be based on the recorded condition of the vehicle and the applicable assessment criteria, not on assumptions about whether the mark “was probably already there”.
The Autovia Team
Great rental company in Malpensa
Great rental company in Malpensa
All the staff is very polite
7 sierpnia 2026
Odpowiedź od autovia.it - Malpensa Aeroporto
Dear Customer,
thank you very much for your review. We hope you will choose Autovia again for your future rentals.
The Autovia Team
No pongo ninguna estrella porque no me…
No pongo ninguna estrella porque no me dejan. Una vergüenza. La recogida en el aeropuerto fue un desastre. Y en la oficina nos obligaron a contratar un extra (segundo conductor) para poder conseguir el coche de alquiler. La atención horrible. Y cuando pudimos salir (después de pagar de más) de allí, el coche que nos dieron no tenía la posibilidad de deslizar el asiento del conductor (prácticamente las rodillas clavadas en el estómago). Mi consejo: búscate otra empresa de alquiler de coches.
21 lipca 2026
Opinia niezależna
Odpowiedź od autovia.it - Malpensa Aeroporto
Lamentamos la experiencia que tuvo durante la recogida y la forma en que se le presentó el suplemento por el segundo conductor. Un servicio adicional debe explicarse con claridad y ser aceptado por el cliente, no percibirse como una obligación sin alternativas.
También lamentamos el problema con el asiento del conductor. Una posición de conducción tan incómoda debería haberse comprobado de inmediato y, cuando fuera posible, solucionado mediante la sustitución del vehículo.
Para verificar por qué se solicitó el suplemento y cómo se gestionó la entrega, puede enviarnos los datos de la reserva a customercare@autovia.it.
El equipo de Autovia
Odpowiedź od autovia.it - Malpensa Aeroporto
Dear Customer,
we are glad that your experience with our company was satisfactory. Thank you for your review.
The Autovia Team
Kein Vertrauen mehr
Keine schriftl. Absprachen wurden eingehalten, Service läßt sehr zu wünschen übrig, hatte für 6 Tage gebucht und alles bezahlt, sollte danach noch 1300 Euro nachzahlen weil der Wagen über 1 Monat auf dem Parkplatz der Gendarmerie stand und nicht abgeholt wurde, mußte Anwalt einschalten der dann alles regelte. Wenn ich in Italien wieder bin kein Autovia.
5 września 2025
Opinia niezależna
Odpowiedź od autovia.it - Malpensa Aeroporto
Gentile Cliente,
ci dispiace per quanto accaduto e per il fatto che abbia dovuto rivolgersi a un avvocato.
Se un veicolo resta per un lungo periodo in un deposito o in un parcheggio delle autorità, possono essere applicati costi di custodia e recupero, ma ogni importo deve essere spiegato e documentato con chiarezza. Anche gli accordi scritti devono essere rispettati.
Comprendiamo perché questa gestione abbia compromesso la sua fiducia nella nostra società.
Il Team Autovia
Pessima esperienza e comportamento…
Pessima esperienza e comportamento totalmente inaccettabile da parte del personale del desk Autovia di Milano Malpensa. Avevo una prenotazione regolare tramite eDreams, con il cambio nome regolarmente approvato, confermato per iscritto dall'assistenza e con il nuovo voucher ufficiale già emesso a mio nome.
Una volta arrivato al desk, il personale si è rifiutato in modo del tutto arbitrario e ingiustificato di consegnarmi l'auto, ignorando le disposizioni ufficiali del broker e lasciandomi a piedi.
La cosa più scandalosa e ai limiti della truffa è avvenuta subito dopo: dopo avermi negato la vettura prenotata, l'operatore del desk ha pensato bene di "svoltarci" sopra, proponendomi privatamente un suo amico che mi avrebbe lasciato una macchina fuori circuito alla modica cifra di 80€ al giorno! Un comportamento a dir poco speculativo e non professionale, per non dire illegale.
Hanno persino provato a chiudere la pratica come "No Show" per trattenere i soldi, quando ero lì davanti a loro con i documenti corretti. Ho già avviato le pratiche legali e di reclamo formale sia con eDreams che con la direzione di Autovia allegando tutte le prove scritte. Evitate questo autonoleggio, personale scorretto e gestione imbarazzante!
19 lipca 2026
Opinia niezależna
Odpowiedź od autovia.it - Malpensa Aeroporto
Gentile Cliente,
ci dispiace per quanto accaduto a Milano Malpensa. Capisco la sua rabbia, ma non possiamo accettare che Autovia venga associata a una truffa.
Quanto riferisce sulla proposta di un’auto privata fuori dai canali ufficiali è molto grave e non rientra in alcuna procedura della nostra società. La segnalazione, insieme al voucher aggiornato e alle conferme ricevute da eDreams, dovrà essere verificata con attenzione. Sarà controllata anche la chiusura della prenotazione come “No Show”, considerando la sua presenza al banco e i documenti presentati.
Ci scusiamo per il disagio e per il comportamento descritto, che non rispecchia il servizio che il nostro team è tenuto a garantire.
Il Team Autovia
Had problems with shuttle pick up
Had problems with shuttle pick up. They could not be reached on number provided so ended up paying taxi to take us to pick up location . As soon as taxi left we realised that Autovia offices where not there and someone told us that they had moved location. So again we had to go back to airport. Fortunately we finally managed to reach the company on what s app . Company told us that they had moved location but not all websites had this info updated.
18 lipca 2026
Odpowiedź od autovia.it - Malpensa Aeroporto
Dear Customer,
we are sorry for the difficulties you experienced with the shuttle service and for the outdated information about the branch location. We understand the inconvenience and the additional taxi cost you had to bear.
The pick-up instructions should have been clear and updated across all booking channels. We are nevertheless glad that you were eventually able to contact the branch through WhatsApp and reach the new location.
Thank you for your feedback, which will help us improve the information provided to customers.
The Autovia Team
Staff was super nice one
Staff was super nice one! Easy to rent and customer service was good! Also took care Of my Son while he was trying to make all the papers For us ready to get the car. Felt that I can trust the company and workers. I would rent car again for sure from autovia
27 czerwca 2026
Odpowiedź od autovia.it - Malpensa Aeroporto
Dear Customer,
we appreciate your kind words. Our team is glad to have contributed to a positive rental experience.
The Autovia Team
Booked a car with AutoVia via EasyJet.
Booked a car with AutoVia via EasyJet.
AutoVia refused to release the car because my credit card had less than 6 months validity on it, though the easyJet T&Cs said nothing about this. They also refused to accept other cards from me or my travel companions. The receptionist was unhelpful and just said words to the effect of 'Sort it out with EasyJet - if you use these cheap operators what can you expect. If you booked direct with us you would get our full terms given you (they fitted into a large lever arch file).
The same thing also happened to the customer in front of us, who I'd met during the long wait for the shuttle.
In the end had to book via the adjacent hire desk. EasyJet have refused any refund. Combined with the preceding EasyJet flight cancellation, this made for a pretty disastrous start to the trip.
8 czerwca 2026
Opinia niezależna
Odpowiedź od autovia.it - Malpensa Aeroporto
Dear Customer,
we are sorry for the inconvenience experienced at pick-up and for the impact this had on the start of your trip.
To release the vehicle, a physical credit card in the customer’s name is required, valid and technically suitable to cover the security deposit, excess amounts, possible extras and contractual obligations. The remaining validity of the card may also be relevant for the pre-authorization and guarantee process.
The information about pick-up requirements is stated in the voucher, rental conditions and communications provided during and after the booking process, including through intermediaries or partner airlines. Any alternative cards can only be assessed if compatible with the cardholder, booking and applicable conditions.
We are also sorry if the assistance at the desk was perceived as unhelpful or inappropriate. Your feedback will be taken into account to improve clarity and quality of communication.
The Autovia Team
Odpowiedź od autovia.it - Malpensa Aeroporto
Dear Customer,
your positive feedback is greatly appreciated. Thank you for trusting Autovia for your rental.
The Autovia Team
Odpowiedź od autovia.it - Malpensa Aeroporto
Gentile Cliente,
grazie per la sua valutazione. Ogni riscontro positivo rappresenta per noi uno stimolo a fare sempre meglio.
Il Team Autovia
Odpowiedź od autovia.it - Malpensa Aeroporto
Dear Customer,
thank you for your kind review. We are happy that you appreciated our service.
The Autovia Team
Odpowiedź od autovia.it - Malpensa Aeroporto
Dear Customer,
we are glad to hear that you had a positive rental experience with us. Thank you for choosing Autovia.
The Autovia Team
Dårlig opplevelser
Fikk opplyst feil sted hvor Shuttlebuss hentet oss på flyplassen. Dermed kjørte en buss forbi oss. Kom oss til utleveringsstedet, bestod av en bitter liten skranke med 2 kasser. Lang kø. Når vi fikk bilen, var det en helt annen type enn den vi hadde bestilt og betalt for. Spurte etter vinterdekk, det hadde de ikke, men de skulle se om de fant kjettinger. Fikk dette tilslutt. Når vi så leverer bilen innen tiden vi skulle, ble en person med for å se på bilen. Vi fikk bekreftet at alt var ok.
2 måneder etter blir vi plutselig trukket penger fra kredittkort uten noe som helst beskjed om hva dette gjelder. Har forsøkt å sende de epost med spørsmål om hvorfor. Denne får jeg ikke svar på. Nei, styr unna!! Alt for dårlig!
12 lutego 2026
Opinia niezależna
Odpowiedź od autovia.it - Malpensa Aeroporto
Kjære kunde,
vi beklager opplevelsen du beskriver, og vi forstår frustrasjonen din, både knyttet til problemene med shuttle-bussen og ventetiden ved skranken, samt belastningen som kom i etterkant.
Den reserverte bilkategorien skal respekteres i henhold til tilgjengelighet, med eventuell tildeling av en tilsvarende modell. Når det gjelder ønsket utstyr, som kjettinger eller sesongutstyr, forsøker vårt team å tilby den tilgjengelige løsningen ved henting.
Når det gjelder beløpet som ble belastet etter innlevering, skal enhver belastning være knyttet til en konkret begrunnelse og støttet av relevant dokumentasjon. Dersom du ikke har mottatt forklaring, kan du sende forespørselen på nytt til customercare@autovia.it med kontraktsnummer, dato og utleiekontor, slik at saken kan kontrolleres grundig.
Vi beklager også dersom du ikke har fått svar innen forventet tid. Tilbakemeldingen din vil bli tatt i betraktning for å forbedre kommunikasjon og kundeservice etter endt leieforhold.
Autovia-teamet
good car
good car, good price, good booking process, a little bit far from the airport, but shuttle was OK
11 czerwca 2026
Odpowiedź od autovia.it - Malpensa Aeroporto
Dear Customer,
we are glad that your rental experience was smooth and positive. Thank you for sharing it with us.
The Autovia Team
Very Disappointing Experience – Would Not Recommend
This has been one of the worst car rental experience I have encountered.
I returned the vehicle in excellent condition, yet I have since received a charge of €407 for alleged 4.5cm line scratch on the front bumper that was already present on the vehicle when I collected it. Fortunately, I took photographs at the time of collection, which clearly show the pre-existing damage. Despite providing this evidence, the company appeared more focused on processing payment from my card than fairly reviewing the facts presented.
The collection and return process is also inconvenient. Customers are required to take a shuttle from the airport departure area and travel a considerable distance outside the city to reach the rental office, which adds unnecessary complexity and inconvenience to the journey.
Based on my experience, I would strongly advise travellers to exercise caution when renting from this company. There are far more reputable providers available, and I will certainly be using companies such as Avis Budget Group in the future rather than independent operators promoted through airline booking channels.
For anyone travelling to Italy and considering a rental through this provider, I would recommend researching alternative options before booking.
NB: You will not be able to contact the Customer care team to talk to someone human that will be willing to hear your perspective. All you can do is send an email.
I absolutely wouldn't recommend - will gladly use AVIS next time
15 czerwca 2026
Opinia niezależna
Odpowiedź od autovia.it - Malpensa Aeroporto
Dear Customer,
we are sorry for the experience described and understand your disappointment regarding the charge received.
Any damage is assessed by comparing the vehicle condition at pick-up with the condition recorded at return, based on the available documentation. If you have photographs showing that the scratch was already present when the vehicle was collected, the case must be carefully reviewed to verify whether the charge was correctly applied.
We are also sorry that the shuttle process and contact with Customer Care were perceived as inconvenient or not sufficiently direct. Your feedback will be taken into account to improve dispute handling, communication and customer support.
The Autovia Team
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