Booked a car with AutoVia via EasyJet. AutoVia refused to release the car because my credit card had less than 6 months validity on it, though the easyJet T&Cs said nothing about this. They also r... Zobacz więcej
Reakcja na opinię
Lokalizacja
Zmień lokalizacjęVia Facchinetti 51, 21019 Somma Lombardo, Lombardia, IT
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Fikk opplyst feil sted hvor Shuttlebuss hentet oss på flyplassen. Dermed kjørte en buss forbi oss. Kom oss til utleveringsstedet, bestod av en bitter liten skranke med 2 kasser. Lang kø. Når vi fikk... Zobacz więcej
Reakcja na opinię
Staff was super nice one! Easy to rent and customer service was good! Also took care Of my Son while he was trying to make all the papers For us ready to get the car. Felt that I can trust the company... Zobacz więcej
Reakcja na opinię
Giunto al banco dopo un inconveniente, la gentilezza del personale è stata subito d’impatto. Sono stati d’aiuto e mi hanno assicurato un veicolo ad un costo assolutamente conveniente. Diffidate d... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
Dane kontaktowe
Via Facchinetti 51, 21019, Somma Lombardo, Lombardia, Włochy
- +39 331 639 7220
Auto e furgoni
3,6
Średnia
259 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 95% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Staff was super nice one
Staff was super nice one! Easy to rent and customer service was good! Also took care Of my Son while he was trying to make all the papers For us ready to get the car. Felt that I can trust the company and workers. I would rent car again for sure from autovia
27 czerwca 2026
Odpowiedź od autovia.it - Malpensa Aeroporto
Dear Customer,
we appreciate your kind words. Our team is glad to have contributed to a positive rental experience.
The Autovia Team
Booked a car with AutoVia via EasyJet.
Booked a car with AutoVia via EasyJet.
AutoVia refused to release the car because my credit card had less than 6 months validity on it, though the easyJet T&Cs said nothing about this. They also refused to accept other cards from me or my travel companions. The receptionist was unhelpful and just said words to the effect of 'Sort it out with EasyJet - if you use these cheap operators what can you expect. If you booked direct with us you would get our full terms given you (they fitted into a large lever arch file).
The same thing also happened to the customer in front of us, who I'd met during the long wait for the shuttle.
In the end had to book via the adjacent hire desk. EasyJet have refused any refund. Combined with the preceding EasyJet flight cancellation, this made for a pretty disastrous start to the trip.
8 czerwca 2026
Opinia niezależna
Odpowiedź od autovia.it - Malpensa Aeroporto
Dear Customer,
we are sorry for the inconvenience experienced at pick-up and for the impact this had on the start of your trip.
To release the vehicle, a physical credit card in the customer’s name is required, valid and technically suitable to cover the security deposit, excess amounts, possible extras and contractual obligations. The remaining validity of the card may also be relevant for the pre-authorization and guarantee process.
The information about pick-up requirements is stated in the voucher, rental conditions and communications provided during and after the booking process, including through intermediaries or partner airlines. Any alternative cards can only be assessed if compatible with the cardholder, booking and applicable conditions.
We are also sorry if the assistance at the desk was perceived as unhelpful or inappropriate. Your feedback will be taken into account to improve clarity and quality of communication.
The Autovia Team
Odpowiedź od autovia.it - Malpensa Aeroporto
Dear Customer,
your positive feedback is greatly appreciated. Thank you for trusting Autovia for your rental.
The Autovia Team
Odpowiedź od autovia.it - Malpensa Aeroporto
Gentile Cliente,
grazie per la sua valutazione. Ogni riscontro positivo rappresenta per noi uno stimolo a fare sempre meglio.
Il Team Autovia
Odpowiedź od autovia.it - Malpensa Aeroporto
Dear Customer,
thank you for your kind review. We are happy that you appreciated our service.
The Autovia Team
Odpowiedź od autovia.it - Malpensa Aeroporto
Dear Customer,
we are glad to hear that you had a positive rental experience with us. Thank you for choosing Autovia.
The Autovia Team
Dårlig opplevelser
Fikk opplyst feil sted hvor Shuttlebuss hentet oss på flyplassen. Dermed kjørte en buss forbi oss. Kom oss til utleveringsstedet, bestod av en bitter liten skranke med 2 kasser. Lang kø. Når vi fikk bilen, var det en helt annen type enn den vi hadde bestilt og betalt for. Spurte etter vinterdekk, det hadde de ikke, men de skulle se om de fant kjettinger. Fikk dette tilslutt. Når vi så leverer bilen innen tiden vi skulle, ble en person med for å se på bilen. Vi fikk bekreftet at alt var ok.
2 måneder etter blir vi plutselig trukket penger fra kredittkort uten noe som helst beskjed om hva dette gjelder. Har forsøkt å sende de epost med spørsmål om hvorfor. Denne får jeg ikke svar på. Nei, styr unna!! Alt for dårlig!
12 lutego 2026
Opinia niezależna
Odpowiedź od autovia.it - Malpensa Aeroporto
Kjære kunde,
vi beklager opplevelsen du beskriver, og vi forstår frustrasjonen din, både knyttet til problemene med shuttle-bussen og ventetiden ved skranken, samt belastningen som kom i etterkant.
Den reserverte bilkategorien skal respekteres i henhold til tilgjengelighet, med eventuell tildeling av en tilsvarende modell. Når det gjelder ønsket utstyr, som kjettinger eller sesongutstyr, forsøker vårt team å tilby den tilgjengelige løsningen ved henting.
Når det gjelder beløpet som ble belastet etter innlevering, skal enhver belastning være knyttet til en konkret begrunnelse og støttet av relevant dokumentasjon. Dersom du ikke har mottatt forklaring, kan du sende forespørselen på nytt til customercare@autovia.it med kontraktsnummer, dato og utleiekontor, slik at saken kan kontrolleres grundig.
Vi beklager også dersom du ikke har fått svar innen forventet tid. Tilbakemeldingen din vil bli tatt i betraktning for å forbedre kommunikasjon og kundeservice etter endt leieforhold.
Autovia-teamet
good car
good car, good price, good booking process, a little bit far from the airport, but shuttle was OK
11 czerwca 2026
Odpowiedź od autovia.it - Malpensa Aeroporto
Dear Customer,
we are glad that your rental experience was smooth and positive. Thank you for sharing it with us.
The Autovia Team
Very Disappointing Experience – Would Not Recommend
This has been one of the worst car rental experience I have encountered.
I returned the vehicle in excellent condition, yet I have since received a charge of €407 for alleged 4.5cm line scratch on the front bumper that was already present on the vehicle when I collected it. Fortunately, I took photographs at the time of collection, which clearly show the pre-existing damage. Despite providing this evidence, the company appeared more focused on processing payment from my card than fairly reviewing the facts presented.
The collection and return process is also inconvenient. Customers are required to take a shuttle from the airport departure area and travel a considerable distance outside the city to reach the rental office, which adds unnecessary complexity and inconvenience to the journey.
Based on my experience, I would strongly advise travellers to exercise caution when renting from this company. There are far more reputable providers available, and I will certainly be using companies such as Avis Budget Group in the future rather than independent operators promoted through airline booking channels.
For anyone travelling to Italy and considering a rental through this provider, I would recommend researching alternative options before booking.
NB: You will not be able to contact the Customer care team to talk to someone human that will be willing to hear your perspective. All you can do is send an email.
I absolutely wouldn't recommend - will gladly use AVIS next time
15 czerwca 2026
Opinia niezależna
Odpowiedź od autovia.it - Malpensa Aeroporto
Dear Customer,
we are sorry for the experience described and understand your disappointment regarding the charge received.
Any damage is assessed by comparing the vehicle condition at pick-up with the condition recorded at return, based on the available documentation. If you have photographs showing that the scratch was already present when the vehicle was collected, the case must be carefully reviewed to verify whether the charge was correctly applied.
We are also sorry that the shuttle process and contact with Customer Care were perceived as inconvenient or not sufficiently direct. Your feedback will be taken into account to improve dispute handling, communication and customer support.
The Autovia Team
Tutto positivo personale professionale
Tutto positivo personale altamente professionale ottima auto nuovissima super coccolati dall’inizio alla fine
2 czerwca 2026
Odpowiedź od autovia.it - Malpensa Aeroporto
Gentile cliente, grazie mille per la sua recensione! Il suo feedback positivo ci dà grande motivazione.
Il Team Autovia
Wait in vain for the shuttle
We called 15 times and waited for 2 hours but their pick up shuttle bus never came. Why don't they just tell the truth on the phone (that they cannot, will not), instead of promising twice to come, and never do so? Spare their customer and themselves the nerves and frustration.
31 maja 2026
Opinia niezależna
Odpowiedź od autovia.it - Malpensa Aeroporto
Dear Customer, we are sincerely sorry for the prolonged wait and for the shuttle failing to arrive despite the assurances you received by phone.
We understand the inconvenience and frustration caused by two hours of waiting and by communication that did not match what actually happened. In situations like this, customers should receive clear and realistic information regarding waiting times and service availability.
We take your report seriously and regret that the assistance provided did not meet your expectations.
The Autovia Team
Terrible
Similar experiences to orher reviews. Not only was the service in Milan rude, I actually think the company is a scam. They cancelled my pre booked and paid car because my flight was delayed. I’d even called to say the flight was delayed, I then accepted an exorbitant price hike because I now had no car and then they wouldn’t accept the same Wise Visa card I had paid with previously. Every person that day had to pay extra in their pre booking or one other couple ended up with no car. Had to go back to the airport and rented a car in minutes from Europcar ( with a smile). After reading the reviews how they have scammed lots of people, I think I dodged a disaster.
27 maja 2026
Opinia niezależna
Odpowiedź od autovia.it - Malpensa Aeroporto
Dear Customer,
we are truly sorry for the experience you described and for the negative perception of the service received in Milan. In case of a delay, vehicle availability is guaranteed within the tolerance limits stated in the rental conditions; beyond those timeframes, the booking may no longer be maintained under the original conditions.
A physical credit card in the customer’s name is also required at pick-up, suitable to cover the deposit and excess amounts. Some cards, although usable for online payment, may not be accepted as a guarantee at the counter if they do not meet the required conditions.
We understand your frustration and regret that the communication and assistance were not perceived as adequate.
The Autovia Team
Stay away
Stay away, not serious, lot of extras, not at the AirPort but in the bush, and long time , jo yo 30 min to wait at the desk. Bad, realy bad.
25 maja 2026
Opinia niezależna
Odpowiedź od autovia.it - Malpensa Aeroporto
Dear Customer, we are sincerely sorry for your negative experience.
We understand the inconvenience caused by the waiting time at the desk, the perception of extra costs, and the location of the branch in relation to the airport. We regret that these aspects made the rental experience unsatisfactory and below your expectations.
Your feedback will be taken into consideration to improve clarity, handling times, and the quality of our assistance.
The Autovia Team
Bad service
I would leave 0 stars if possible. A queue of 8 people took 2.5 h. 2 guys at their desks, every now and then one of them just left customers sitting and went on delivering the keys.
Extremely slow, seems like there's no procedure. They need 30 min per car, I've never seen something like this. Awful
17 maja 2026
Opinia niezależna
Odpowiedź od autovia.it - Malpensa Aeroporto
Dear Customer,
we are sincerely sorry for the long waiting time and understand the inconvenience experienced at pick-up.
Such a prolonged processing time does not reflect the level of service Autovia aims to provide. During busy periods, procedures may take longer, but it is essential that desk organization remains clear and efficient.
We take note of your feedback and will share it internally to improve queue management and vehicle delivery times.
The Autovia Team
Odpowiedź od autovia.it - Malpensa Aeroporto
Gentile cliente,
siamo lieti di sapere che il noleggio sia stato soddisfacente. Grazie per la sua recensione.
Il Team Autovia
Odpowiedź od autovia.it - Malpensa Aeroporto
Gentile cliente,
il suo apprezzamento è molto importante per tutto il nostro team. Grazie per aver condiviso la sua esperienza.
Il Team Autovia
Ottima qualità prezzo
Ottima qualità prezzo, servizio molto cortese e affidabile.
Si sono occupati di farmi rimborsare la totalità del prezzo acquistato al momento della prenotazione tramite un sito web molto usato, dí modo che abbia potuto acquistare una copertura assicurativa completa con loro ad un prezzo più alto ma che comunque copriva tutto (casco)
Al momento della consegna non ho atteso più di 5 minuti per avere la possibilità di poter procedere all imbarco in aeroporto
6 maja 2026
Odpowiedź od autovia.it - Malpensa Aeroporto
Gentile cliente,
la ringraziamo per il feedback positivo e per la fiducia dimostrata nei confronti di Autovia.
Il Team Autovia
tempo di attesa scandalosi (35 minuti…
tempo di attesa scandalosi (35 minuti al ritiro e 50 minuti alla riconsegna); non ho parole
3 maja 2026
Opinia niezależna
Odpowiedź od autovia.it - Malpensa Aeroporto
Gentile Cliente,
ci dispiace sinceramente per i tempi di attesa riscontrati sia in fase di ritiro che di riconsegna del veicolo. Comprendiamo quanto possa essere frustrante, soprattutto quando si hanno tempistiche da rispettare.
Le operazioni di check-out e check-in possono richiedere più tempo in presenza di elevati flussi di clienti o durante verifiche operative necessarie a garantire la corretta gestione del noleggio, ma ciò non deve compromettere la qualità del servizio percepito.
Il suo feedback è per noi molto importante e sarà condiviso con il team di riferimento per migliorare l’organizzazione e ridurre i tempi di attesa.
Cordiali saluti,
Il Team Autovia
Grande Dario!!!
Grande Dario!!!
Servizio efficiente ed eccellente,sono 2 anni che noleggio macchine con questa compagnia, mi sono sempre trovata bene.
Consigliatissimo.
25 kwietnia 2026
Opinia niezależna
Odpowiedź od autovia.it - Malpensa Aeroporto
Gentile cliente,
grazie per la valutazione eccellente. È sempre un piacere sapere che il nostro lavoro viene apprezzato.
Il Team Autovia
UNA PERFETTA COMPAGNIA
UNA PERFETTA COMPAGNIA , MOLTO EFFICACE E GENTILISSIMI
17 kwietnia 2026
Opinia niezależna
Odpowiedź od autovia.it - Malpensa Aeroporto
Gentile cliente,
grazie per aver condiviso il suo feedback così positivo. La soddisfazione dei nostri clienti è per noi una grande motivazione quotidiana.
Il Team Autovia
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.