Ordered for my husbands birthday 🎁 did take a bit longer than expected but did reply quickly to my email when asked regarding this
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Absolutely love our aluminium pergola! The quality is outstanding — sturdy, sleek, and feels really premium. The louvred roof is a game changer; we can switch between shade and sunlight instantly, an... Zobacz więcej
Reakcja na opinię
A fantastic company and products. We bought the Neptune pergola. We worried initially about the price, but that was soon put to bed when it arrived. It’s amazing, the blinds and lights are such a wond... Zobacz więcej
Reakcja na opinię
Pre-ordered 2.5x2.5 pergola and everything went like clockwork. Notified when it arrived at warehouse, given a delivery date a short time later. Installation simple and it looks great. Had a few quest... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
ATM Living is a leading premium quality indoor and outdoor online retailer, making inspiration a reality. Based in Durham and shipping across mainland UK, ATM Living was founded with the main objective of making outdoor spaces as aesthetically pleasing as indoor. ATM Living has established itself as a brand that transforms homes into luxury living spaces, staying on top of the latest and at the moment trends that our customers love. Whether you are looking for an aluminum pergola, garden furniture , patio heater's or even a chest of drawers, ATM Living offers everything your home needs.
Dane kontaktowe
Zjednoczone Królestwo
- 03303413410
- info@atmliving.com
- atmliving.com
4,1
Dobra
765 recenzji
Odpowiada na 86% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Pergola is 1st class as was the…
Pergola is 1st class as was the installation. Be prepared for a wait for the delivery & installation, but worth it for the finished product.
25 lipca 2024
Odpowiedź od ATM Living Ltd
Hi Johnathan,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are so pleased to hear you are pleased with your Zeus Deluxe Pergola, this is a great addition to any outdoor space! We are also happy to hear that the Technicians were 1st class, we will ensure to pass this on!
We are sorry if there was a delay to your installation, we will ensure to look into this and improve this service moving forward!
Kind Regards
ATM Living
Odpowiedź od ATM Living Ltd
Hi John,
Thank you for your 5* review! We really appreciate your feedback!
We are so pleased to hear you are happy with your Tahiti Patio Heater, I'm sure this will allow you to enjoy your outdoor space even in those colder months!
Kind Regards
ATM Living
6 x 3 Pergola
Fantastic service from start to finish. Technicians who fitted our Pergola were professional and I would highly recommend ATM Living.
31 lipca 2024
Opinia niezależna
Odpowiedź od ATM Living Ltd
Hi,
Thank you for taking the time to leave us a 5* review! We really appreciate your feedback!
Were so pleased you received such fantastic service and our team were professional when installing your Pergola! We strive to provide the best service to all of our customers!
We hope you enjoy your new Pergola, I'm sure this is a great addition to your outdoor space!
Kind Regards
ATM Living
Neptune Deluxe LED Aluminium Pergola with 4 Screens - 3m x 4m
Helpful nice company. Even applied discount to my order after there promotion had stopped.
Excellent product and we are very happy with it.
12 lipca 2024
Odpowiedź od ATM Living Ltd
Hi Steven,
Thank you for taking the time to leave us such a great review! We really appreciate your feedback!
We're so pleased to hear that our customer service team were so helpful and you are pleased with your new Neptune Deluxe Aluminum Pergola! I'm sure this is a great addition to your outdoor space!
Kind Regards
ATM Living
Great customer service
Great prices, quality and customer service. We had a few scuffs on an item on delivery, which were promptly replaced and just over a year later, a slat in the table had come loose. Despite being out of guarantee, ATM replaced this part free of charge!
31 lipca 2024
Opinia niezależna
Odpowiedź od ATM Living Ltd
Hi Amit,
Thank you for your amazing 5* review, we really appreciate your feedback!
We're so pleased to hear that the issues raised when your order was first delivered were promptly rectified for you and despite the order now having an expired warranty we were able to still assist you and provide a replacement for you, we always aim to help wherever possible!
Kind Regards
ATM Living
Pergola
Absolutely recommend this company the Pergola was of high standard looks amazing will post a photo later. Company kept you informed of when to expect the item. Delivery service excellent special thanks to Ola who gave me the delivery date as quick as possible and the drivers who kept you informed of when to expect delivery.
17 lipca 2024
Odpowiedź od ATM Living Ltd
Hi Margy,
Thank you for taking the time to leave us such a positive review, we really value your feedback!
We really appreciate the recommendation! We aim to provide top quality customer service and products so its great to hear that you agree!
We will also ensure to pass your kind words onto Ola and the rest of the team at Panther Logistics who were so helpful regarding your delivery!
Kind Regards
ATM Living
ordered the 4x3 Neptune
ordered the 4x3 Neptune , delivered last Thursday ( great communication ) erected by myself & Son on Saturday easy to follow instructions & all parts there , showed it off Saturday evening BBQ and beers with Friends , Wow exceeded my expectations it looks fantastic really happy with the whole process from ordering to delivery will definitely be purchasing from ATM again and have all ready recommended to family & friends
Thank you
12 lipca 2024
Odpowiedź od ATM Living Ltd
Hi Allan,
Thank you for taking the time to leave us a 5* review. We really appreciate your feedback!
We're so pleased we have exceeded your expectations with our products, the Neptune Deluxe is our most popular Pergola so you have made a great choice! The Pergola is a great addition to any outdoor space and will allow you to entertain whatever the weather!
We really do hope to see you again in the future!
Kind Regards
ATM Living
Poor delivery.
We live 45minutes from your sales room it took a week to get our furniture to be delivered. Very poor service. We bought other garden furniture from the Lake district it was delivered the next day.
9 lipca 2024
Odpowiedź od ATM Living Ltd
Hi Stan,
Thank you for taking the time to leave a review of your experience, we really value your feedback.
I am sorry to hear that you are not satisfied with the service provided around delivery.
As per our website, for in stock items we do advise 5-10 working days for delivery and I can see we did deliver within this timescale for you so do not feel that your review is fair.
Kind Regards
ATM Living
Great company to deal with
Great company to deal with. Pergola is fantastic. Would highly recommend them.
4 lipca 2024
Odpowiedź od ATM Living Ltd
Hi Angela,
Thank you for taking the time to leave us such a positive review, we really appreciate your feedback!
We're so pleased to hear that you had a great experience overall with us and your new Zeus Deluxe Pergola is fantastic! We really appreciate your recommendation's and hope you enjoy your new Pergola come rain or shine!
Kind Regards
ATM Living
Deluxe Athena 3 x 4m Pergola
We have just had our 3 x 4m Athena Pergola fitted this morning, The 2 lads who attended were very professional and we are over the moon with the product. Thank you ATM living, and especially Tom and Locklin for their hard work and professionalism, we are looking forward to spending lots of time enjoying our garden from now on :)
11 lipca 2024
Opinia niezależna
Odpowiedź od ATM Living Ltd
Hi Stewart,
Thank you for taking the time to leave us such a positive review, we really value your feedback!
We love to hear that our team were so helpful and professional when erecting your Pergola, we will ensure to pass your kind words onto Tom and Lauchlin, they are a credit to the team!
Were so pleased you are happy with your Athena Pergola, we hope you enjoy spending so much more time in your garden!
Kind Regards
ATM Living
I would have given 5 stars it just took…
I would have given 5 stars it just took so long for
delivery almost 3 months. The bistro set is gorgeous every thing that I hoped for.
27 czerwca 2024
Odpowiedź od ATM Living Ltd
Hi Leslie,
Thank you for taking the time to leave us a 4* review, we really value your feedback!
We are so sad to see we missed out on 5* on this occasion, we can see your order for the Ascot Bistro set was a pre order item. With pre order items, we do provide estimated arrival dates, and can see on this occasion your order was delayed by 2 weeks which we do apologize for.
We hope you enjoy your new Bistro set
Kind Regards
ATM Living
Excellent customer service
Excellent customer service. Product exactly as expected and although we had a couple of issues upon delivery they were quickly and professionally dealt with. No hesitation in recommending.
25 czerwca 2024
Odpowiedź od ATM Living Ltd
Hi Mrs G,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
Our team pride themselves on providing great customer service to all of our customers, so its great to hear that the team were so helpful and professional especially with the issues you faced upon delivery!
Thank you so much for your recommendation, we hope you enjoy your Oxford Royal Corner Dining Set!
Kind Regards
ATM Living
Nothing was too much trouble
Nothing was too much trouble, very responsive and helpful
7 czerwca 2024
Odpowiedź od ATM Living Ltd
Hi Carolyn,
Thank you so much for your 5* review, we really appreciate your feedback!
We are so pleased to hear nothing was too much trouble for our team and you received great communication!
We hope you enjoy your new Galaxy Pergola and are sure this has transformed your outdoor space! We would love to see some pictures now your Pergola has been installed by the team!
Kind Regards
ATM Living
Great Pergola, fantastic service from ATM
Great Service from ATM, from initial contact to understanding delivery times, confirmed delivery and a couple of queries once I built the Pergola.
The pergola itself feels very good quality. Went for the 4x3 Zeus. Very happy once I had help with calibrating the electric blinds.
In terms of the self build. The instructions were pretty straight forward. The pergola was packaged really well and took a little time unpacking. Every piece was protected with cellophane and wrapped very well.
I took a while to review the Pergola market and in terms of price and quality I believe you won’t be disappointed.
11 czerwca 2024
Odpowiedź od ATM Living Ltd
Hi Dave,
Thank you for taking the time to leave us such a positive review, we really value your feedback!
Were great to hear that our team provided you a great service from first contact all the way up until your Pergola was assembled!
We are pleased this was packaged well and the instructions were straight forward!
Its also great to hear that you are happy with the overall quality and look of the Zeus Pergola, this is our most luxurious Pergola which comes fully motorized and operated by remote control!
Kind Regards
ATM Living
We ordered our pergola mid may it…
We ordered our pergola mid may it arrived mid June as they told us.Then the engineers phoned the same day and asked if they could fit so we agreed .Thomas and his assistance were so polite and courteous with attention to detail the pergola looks stunning as we have tiled the floor a great addition to our garden highly recommend this company
20 czerwca 2024
Odpowiedź od ATM Living Ltd
Hi Ken and Jackie,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
Its great to hear that Thomas and his assistant were so helpful, Thomas is a credit to our team and we will ensure to pass this lovely feedback on!
Were so pleased you are happy with the Neptune Deluxe Pergola, this is our most popular Pergola and a great addition to your outdoor space!
Kind Regards
ATM Living
All items arrived on time and when ATM…
All items arrived on time and when ATM Living said the Items would arrive
ATM Living kept me up tp date with all required information
I did struggle to get the motorised blinds to work with the remote control but my email was answered straight away with one of their Technicians calling me at the prearranged time and walking me through the process of reprogramming the remote
Michael the ATM Living Technition who called me was an absolute gent and was very knowledgable and more importantly he was very patient while we sorted the remote control
5 czerwca 2024
Odpowiedź od ATM Living Ltd
Hi Richard,
Thank you for taking the time to leave a review, we appreciate any feedback from our customers.
We are pleased to hear that our team was able to assist with the issue you were experiencing. We hope that you love your new pergola, the Zeus Deluxe Fully Motorised Pergola, and enjoy outdoor living to the fullest.
The team would love to see photos of the pergola set up in your garden!
Kind regards,
ATM Living
Zeus Deluxe Fully…
We ordered the Zeus Deluxe Fully Motorised Aluminium Pergola with 4 Privacy Screens and what a beautiful and stunning pergola.
We had a electric issue but customer services and Micheal did a fantastic job and corrected it straight away
Quality and solid product highly recommend and at a great price 👌
28 czerwca 2024
Opinia niezależna
Odpowiedź od ATM Living Ltd
Hi Jacob,
Thank you for taking the time to leave a review.
The team appreciates the feedback provided about one of our bestsellers, the Zeus Deluxe Fully Motorised Pergola. The Zeus is a standout product with a motorised louvred roof and motorised privacy screens - perfect for creating a luxury outdoor space.
We are pleased to hear that we were able to resolve your issue promptly as our customer service team works hard to help customers with any queries.
Kind regards,
ATM Living
Amazing company to deal with
Amazing company to deal with!
Received delivery of my furniture and pergola yesterday. The guys who installed the pergola were fantastic and the quality exceeded my expectations. After doing a lot of research before making this purchase, one of the main reasons we bought from ATM Living is the structure of the pergola looked robust and sturdy with thicker leg posts compared to other models. Customer service was exceptional from start to finish!
27 czerwca 2024
Opinia niezależna
Odpowiedź od ATM Living Ltd
Hi Mark,
Thank you for taking the time to leave a review, we appreciate the feedback.
We are pleased to hear that you had a great experience with us from start to finish. Our pergolas are one of our bestsellers and a great quality product that completes any outdoor transformation.
We will make sure to pass your feedback on to our assembly and customer service teams, who are a credit to ATM Living.
Kind regards,
ATM Living
Support feels non-existent...
Paid nearly £7,000 for their 6x3 Neptune pergola and regretting my purchase based on the level of support provided by the company. One of our LED strips for the pergola arrived damaged so naturally we reported it in view of receiving a replacement...
Anything you hear from their support is just lip service. I've been told on 3 occasions now that I'll be sent a replacement, including a phone call nearly 2 weeks ago where the representative advised "it should be with you within the next few days" - and yet here I am today with no replacement delivery, struggling to get a straight answer on their live chat.
If you're looking to make an expensive purchase like a pergola, bite the bullet and pay a little more elsewhere. The headache isn't worth it if something needs rectifying.
1 czerwca 2024
Opinia niezależna
Odpowiedź od ATM Living Ltd
Hi George,
Thank you for taking the time to leave a review, we value your feedback.
We are sorry that you feel you were not provided with the right level of support from our team surrounding your purchase.
We can see that the Pergola was in fact in full working order however unfortunately one LED strip did have slight discoloration. As soon as this was reported to our team, we did respond promptly and ordered a replacement LED light strip for you. This was sent within 2 weeks of the initial report from you with Royal Mail, as confirmed by the team, this can take a few days to reach you once dispatched so we do feel that this review is unfair. The team did promptly act and ensured the replacement LED light strip was delivered swiftly.
Kind Regards
ATM Living
The screen came broken so the pergola…
The screen came broken so the pergola couldn’t be completely installed. The replacement screen will take 2 months to arrive, so we won’t be able to use the pergola as we expected at this time.
14 czerwca 2024
Odpowiedź od ATM Living Ltd
Hi Daisy,
Thank you for taking the time to leave us a review, we really value your feedback.
We would firstly like to apologize that unfortunately one of the privacy screens arrived damaged, we understand this is frustrating. We have arranged a replacement screen to be shipped which we will ensure we replace as soon as possible for you . In the meantime, you can still enjoy your new Galaxy Pergola!
Kind Regards
ATM Living
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