Ordered for my husbands birthday 🎁 did take a bit longer than expected but did reply quickly to my email when asked regarding this
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Absolutely love our aluminium pergola! The quality is outstanding — sturdy, sleek, and feels really premium. The louvred roof is a game changer; we can switch between shade and sunlight instantly, an... Zobacz więcej
Reakcja na opinię
A fantastic company and products. We bought the Neptune pergola. We worried initially about the price, but that was soon put to bed when it arrived. It’s amazing, the blinds and lights are such a wond... Zobacz więcej
Reakcja na opinię
Pre-ordered 2.5x2.5 pergola and everything went like clockwork. Notified when it arrived at warehouse, given a delivery date a short time later. Installation simple and it looks great. Had a few quest... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
ATM Living is a leading premium quality indoor and outdoor online retailer, making inspiration a reality. Based in Durham and shipping across mainland UK, ATM Living was founded with the main objective of making outdoor spaces as aesthetically pleasing as indoor. ATM Living has established itself as a brand that transforms homes into luxury living spaces, staying on top of the latest and at the moment trends that our customers love. Whether you are looking for an aluminum pergola, garden furniture , patio heater's or even a chest of drawers, ATM Living offers everything your home needs.
Dane kontaktowe
Zjednoczone Królestwo
- 03303413410
- info@atmliving.com
- atmliving.com
4,1
Dobra
765 recenzji
Odpowiada na 86% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od ATM Living Ltd
Hi Anthony,
Thank you for taking the time to leave a review, we appreciate all feedback from our customers.
We are pleased to hear that you have had a great experience with us. The Athena Deluxe Pergola is perfect to add shade and shelter to any outdoor space with its manual louvred roof. We hope you enjoy outdoor living under the pergola all year round.
The team would also love to see photos of the pergola set up in your garden!
Kind regards,
ATM Living
Beautiful quality furniture
Beautiful quality furniture. So simple to assemble. Great delivery team. Would definitely recommend.
11 czerwca 2024
Odpowiedź od ATM Living Ltd
Hi Carron,
Thank you for taking the time to leave a review!
We are happy to hear that you are pleased with the quality of the furniture and assembly was simple. The New York range is sleek, modern and a great addition to any outdoor space.
The team hopes you enjoy using your new furniture set throughout the year as it is perfect seating to relax with friends and family.
Kind regards,
ATM Living
Shambles
I ordered two pergolas last year, they were a little late being delivered but no worries. I paid for installation which was planned for November 2023. They had to cancel which was a pain but they were finally erected on the 8/12/2023. They finished late in the afternoon the guys worked hard to get it done. I went out the next day and found that three of the four large pull down blinds had come out of the runners. Contacted customer services the next day and they said it was a fault and they would re order them. Last week another blind has come out of its runner. It's now June 15th 2024 and they still haven't replaced the blinds, its a disgraceful way to run a business. The latest Communication is that they have been delivered to the couriers warehouse and they are trying to find them blah blah. That was ten days ago.
9 grudnia 2023
Opinia niezależna
The night table is exceptionally well…
The night table is exceptionally well made and came packaged in several protective layers. I am very pleased.
4 czerwca 2024
Odpowiedź od ATM Living Ltd
Hi Saysun,
Thank you for taking the time to leave a review, the team appreciates all feedback.
We are glad to hear that you are pleased with the quality of the beside table as well as the delivery. The Black Art Deco 2 Drawer Bedside is a beautiful piece of bedroom furniture with a contemporary look - we would love to see how you have styled it in your home!
Kind regards,
ATM Living
Do not buy from this company
Do not buy from this company! They are unreliable and do not communicate. After spending £2500 I had 3 attempts at delivery, 3 fails by their delivery people and when asked why they didn’t call me as requested, apparently their phones were broken! Bad. Just bad.
14 czerwca 2024
Opinia niezależna
Odpowiedź od ATM Living Ltd
Hi Susan,
Thank you for taking the time to leave us a review, we value your feedback.
We are sorry to hear that you would not recommend ATM Living. We can see that unfortunately you did encounter an issue with our third party courier. On the date you called, we did have a notice on our website that unfortunately our phone lines were down, but were still contactable via email and webchat. We did contact you via email the same day the issues were reported and called you as soon as our technical issues were resolved in order to look into the issues and ensure your order was delivered promptly. Our team did attempt to rectify this for you but can see you requested to cancel in place of our assistance
We are sorry again for any inconvenience caused
Kind Regards
ATM Living
Good quality product, good installation experience
I bought a fully motorized pergola from ATM Living. The product is good quality and looks great in the garden and comes with a promised 5 year long warranty so hoping for many years trouble free service.
I opted for the assembly and bolt down to porcelain options which ensures correct installation and handling as the product itself is fairly heavy and self assembly requires two people.
Thomas and his installation partner were very courteous; they went out of their way to ensure missing parts were swiftly ordered and they came back within a couple of days to finish the job and left the site tidy.
Sophie from ATM customer service did her best to answer questions and helped get the installation booked in. The only feedback would be that communication from point of sale to installation booking needs to be improved as more than a week can pass without any emails or phone calls to book a time slot. An online booking system to reserve a time slot would help manage expectations here and reduce frustrations especially if you’re doing other landscaping that needs to work around other trades.
But otherwise a positive experience overall so thank you.
13 czerwca 2024
Opinia niezależna
Odpowiedź od ATM Living Ltd
Hi David,
Thank you for taking the time to leave a review, we appreciate the feedback!
We are so pleased to hear that you are happy with the quality of the product and the service provided by our team. Our range of pergolas are the perfect addition to complete your outdoor space, creating a stylish sheltered area to enjoy all year round.
We will ensure to pass your feedback regarding booking assemblies on to the team.
Kind regards,
ATM Living
Good quality cover
Really helpful person on customer service team when we required more information. Item was delivered more quickly than expected. The outdoor sofa cover is of good quality and fits perfectly.
28 maja 2024
Odpowiedź od ATM Living Ltd
Jan - Thankyou for taking time to leave us a great review. We are pleased to hear that you are happy with the quality of your cover and the delivery service provided.
Thanks Again!
Kind Regards
ATM Living
Showstopper
I first saw the Pergola on facebook and was duely impressed. After much consideration I took the plunge and ordered one.
The team that assembled it were very hardworking and professional and did a first class job, they are a credit to the Company.
Looking at it in my back garden it looks even better than the images i viewed on Facebook.
If anyone is considering buying one but is not sure, do it, you won't be disappointed!
17 maja 2024
Odpowiedź od ATM Living Ltd
Ian
Thankyou so much for leaving us a positive review, we really appreciate this.
We are so pleased to hear how happy you are with your Neptune Pergola, such an amazing addition to your outdoor space.
We are glad that our team provided you with service you appreciated , and will pass this feedback on to them.
Enjoy your new outdoor living space, we are sure it looks amazing.
Kind Regards
ATM
delighted with my purchase
I just wanted to tell you how delighted I am with my garden furniture from ATM living . I bought the garden set on probably the coldest day of the year back in early Jan for my holiday cottage and it has been in the garage waiting for the sunshine to emerge. Finally unpacked it this weekend. As sadly with most other purchases these days I half expected something to be broken or not what I ordered, at the very least a missing screw but it was packaged beautifully and everything just as it should be. I will be back for more and I cannot recommend this company highly enough for pre and post service care.
20 stycznia 2024
Opinia niezależna
Odpowiedź od ATM Living Ltd
Karon
We appreciate you leaving us such a positive review. We are so glad that you had such a great experience and appreciate your recommendation.
Enjoy your Winchester Dining set, such a fantastic choice and addition for your holiday cottage.
Thanks
ATM Living
Wonderful goods and customer service
Wonderful goods and customer service. I will certainly be purchasing more from ATM Living.
24 maja 2024
Odpowiedź od ATM Living Ltd
Carol
Thankyou for leaving us a positive review, we appreciate this.
We are so glad you had a great experience, and appreciate your loyalty as a customer.
Thanks
ATM Living
Good selection and offers
Good selection and offers. The product I bought was out of stock so we had to wait a bit longer to receive it but it arrived exactly when we were told it would. They also have a lot of offers and a promo code if you sign up for their newsletter.
24 maja 2024
Odpowiedź od ATM Living Ltd
Hi Joe,
Thank you for taking the time to leave a review, we appreciate feedback from our customers.
It is great to hear that you like the selection of furniture and accessories we have listed on our site as we are always adding new products to the range.
We hope you love your new armchair - the Chenille Arm Chair is one of our bestsellers, which complements various home decor and styles. The team would love to see photos of the chair in your home.
Kind regards,
ATM Living
Great service all round
Great service all round, Product was delivered on time and Thomas and Chris did a great job with the installation.
21 maja 2024
Odpowiedź od ATM Living Ltd
Julian - thankyou so much for taking time leaving us a lovely review. Its great to see you are happy with your Neptune Pergola, and the team that installed this for you. We will pass this review onto them, as I am sure they will appreciate this.
Enjoy your pergola , we are sure it looks fantastic
Kind Regards
ATM
Pergola is great but I feel the…
Pergola is great but I feel the installation was rushed and could have been better installed with more care and attention a few mistakes during installation
21 maja 2024
Odpowiedź od ATM Living Ltd
Hi Bajeet,
Thanks for your review.
Are you able to email our team info@atmliving.com to advise us further so we can look into this for you.
Thanks
ATM Living
Neptune Deluxe 3x3 pergola
I bought from ATM the Neptune Deluxe LED Aluminium Pergola with 4 Privacy Screens- 3m x 3m
It arrived in a week or so, well packed. It is robust and stunning.
The price is also very competitive and I don’t hesitate in recommending them.
29 marca 2024
Odpowiedź od ATM Living Ltd
Maria
Thankyou for taking time to leave a great review.
Thankyou for the recommendation, we appreciate this very much.
It's fantastic to hear that you are happy with your Neptune Pergola, we are sure it looks great in your outdoor living area. Enjoy!
Kind Regards
ATM Living
Pergola is cheaper than most for a…
Pergola is cheaper than most for a reason, the roof mechanism has plastic hinges these grab at full closure so you have to yank the handle to get them to free. Not sure long term how robust they will be. Purchased a screen 2 weeks later for one side their logistics guys arrived and installed it wrongly. ( apparently they shouldn’t have fitted it but where’s that information detailed, why would you say oh no don’t fit it thanks ) anyway because I mentioned I gave them a £10 tip ATM are saying I paid them to do it. Screen doesn’t stay in the runners and doesn’t stay down whatever you do. Won’t use again.
29 maja 2024
Opinia niezależna
Odpowiedź od ATM Living Ltd
Hi Matthew,
Thanks for taking time to leave a review, all feedback is appreciated.
I can see that none of this has been mentioned to our team regarding the quality of the product , your complaint was with the screen fitted by a third party courier (not ourselves) and has been fitted incorrectly.
Our team have sent you details on how to rectify this , as the screen does stay in the runners when fit correctly. We have notified the courier company of your issues and advised them to get in touch with you.
We do believe your review however is quite unfair as this is not based on facts of our true service provided, ATM Living can not be liable in instances where a customer has paid a courier service to tamper with or install items they are asked to deliver only.
Kind Regards
ATM Living
Odpowiedź od ATM Living Ltd
Hi Emma,
We’re really grateful and appreciate you taking the time to share your 5* rating with us!
At ATM Living, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that!
Were also so happy to hear you are thrilled with you Neptune Deluxe Aluminium Pergola, we would love to see this in your outdoor space!
Kind Regards
ATM Living
Odpowiedź od ATM Living Ltd
Hi Elaine,
Thank you for taking the time to leave us a 5* review, we really apricate your feedback!
We are so pleased to hear that you had such a great experience with ATM! We will ensure to continue providing outstanding customer care. We hope you enjoy lounging on your Ascot Sun Lounger set!
Kind Regards
ATM Living
Great Looking Pergola
Very professional from start to finish. Ordering was really easy and Sophie was extremely helpful. Installation team, clearly knew what they were doing. Great pergola. Just what we ordered (and wanted).
9 maja 2024
Opinia niezależna
Odpowiedź od ATM Living Ltd
Martin
Thankyou for taking time to leave us such a positive review, we appreciate this very much.
We are over the moon to hear that you are pleased with the product quality, our install team, and the fantastic Sophie from our customer service team - they all work so hard for all of our customers, we will pass on your lovely review to them.
We really hope you enjoy your Neptune Pergola in your outdoor living space, such an impressive addition.
Kind Regards
ATM
Poorly labelled kit.
Poorly labelled kit.
Lovely product, very happy with its quality and finish. But the bolts that come with it were not labelled as only suitable for concrete - naturally we used the kit as it arrived and tried to follow the instructions as sent. When we ran into problems, customer service asked the technicians who said we needed to buy different bolts if the surface wasn’t concrete. Half a day (and a couple of cracked tiles) wasted trying to make the wrong bolts work! As a result of my initial complaint, they now have a notice on website to inform customers about this. But, customer service did not make me feel like a valued customer and my complaint seems to have descended into fairly petty points scoring despite the cost of this luxury item 😭. An unpleasant experience.
I will update if my complaint is addressed, of course.
10 maja 2024
Opinia niezależna
Odpowiedź od ATM Living Ltd
Nina
Thankyou for leaving your feedback.
We are sorry you feel this way, I can see that this is currently being dealt with by our team, and hope this to be resolved as soon as possible for you.
Kind Regards
ATM
Great service
Great service, our pergola arrived quickly and we were able to build it ourselves without a problem. Would be nice to see some instruction videos on the website to help with some elements but managed to work it out.
22 kwietnia 2024
Odpowiedź od ATM Living Ltd
Steve
Thanks for your positive review, we appreciate this very much.
We are glad to hear you are happy with our service and product, and sincerely hope you enjoy your Neptune pergola !
Kind Regards
ATM Living
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