My new watchband broke when I first pulled the two pieces apart. I contacted Astra Straps and they immediately mailed me another band. I was very impressed with the prompt attention and the kindness... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
It was my first time using Astra Straps. I have a very small wrist & a traditional elastic band offered by a competitor only stayed tight for 1-2 months. I was looking for an adjustable yet secure str... Zobacz więcej
Reakcja na opinię
Bought a strap that did not fit or function as expected. Emailed customer service to request the return address. One full week later, they communicate twice daily, probably from outside the US (based... Zobacz więcej
Reakcja na opinię
The quality of the product is top shelf. Do want to see if the metal band keeper can be swapped out for silicon or more flexible band keepers that's all I can think of for improvements.
Reakcja na opinię
4,2
Dobra
2 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Astra Straps
Hello,
Thank you so much for your kind words!
We’re thrilled to hear you had a positive experience with our customer service. Your feedback means a lot to us and motivates our team to keep providing excellent support.
We look forward to serving you again soon!
Astra representatives are at the ready…
Astra representatives are at the ready to help you with any questions which I appreciate.
I am currently having to Return/Exchange 2 watch straps and replace with 1 watch strap and 2 Protective Glass Shields.
Representatives in Customer Service are Professional and very helpful.
Thank You.
Carol from Comox
18 marca 2026
Opinia niezależna
Odpowiedź od Astra Straps
Hi,
Thank you so much for your kind words!
We’re delighted to hear that our customer service team was able to assist you professionally and helpfully with your returns and exchanges. We truly appreciate your feedback and are always here to help whenever you need us.
Online shopping was easy
Online shopping was easy. The website was user friendly. Great selection available. Price was fantastic and delivered quickly. Products were just as described and excellent.
28 lutego 2026
Opinia niezależna
Odpowiedź od Astra Straps
Hi,
Thank you for your feedback!
We’re glad you had a smooth shopping experience and are happy with the products and service.
We appreciate your support!
The customer service team is very…
The customer service team is very responsive and went above and beyond to make sure I got the watch band I wanted.
19 marca 2026
Opinia niezależna
Odpowiedź od Astra Straps
Hi Renee,
Thank you for the 5 star review. We’re thrilled to hear that our team was able to go above and beyond to help you get the watch band you wanted. Your feedback means a lot to us and motivates us to keep providing excellent service.
Prompt updates and delivery
12 marca 2026
Opinia niezależna
Odpowiedź od Astra Straps
Hello,
Thank you for your feedback!
We’re glad to hear that you were happy with the prompt updates and delivery. We appreciate your support and look forward to serving you again.
Very poor quality products and zero customer service
Very poor quality products and terrible customer service. Ordered two watch screen protectors one was broken in two places when it arrived which looking at them isn't surprising as they are extremely poor quality. I requested a refund and i am still in a battle with them as they seem very reluctant to refund me and are now saying I need to return it to Asia using tracked postage even though I bought it from the UK instead they want me to accept a 30% refund. DO NOT USE THIS COMPANY!!!
18 marca 2026
Opinia niezależna
Odpowiedź od Astra Straps
Hello,
We’re very sorry to hear about your experience. This is certainly not the level of service or product quality we aim to provide.
Please know that we take feedback like yours very seriously. Our team would like to resolve this matter promptly. If you’re willing, we encourage you to contact us directly so we can review your order, clarify the return options, and work toward a resolution that meets your expectations.
We truly appreciate you bringing this to our attention and hope to restore your confidence in our service.
Great customer service
I received prompt and personal responses to my emails regarding an exchange.
20 lutego 2026
Opinia niezależna
Odpowiedź od Astra Straps
Hi Diane,,
Thank you so much for your kind feedback!
Providing quick, helpful, and friendly support is something we always strive for, so it’s great to know we met your expectations on this occasion.
Fake shipping notifications and no delivery
- 15th Feb: I placed an order for my wife's birthday (2nd March)
- 18th Feb: Received a shipment notification with a Yodel tracking number.
- 25th Feb: I asked for an update and was told by customer services that the item had been shipped and was on its way, but no further ETA could be provided.
- 2nd March: Birthday came and went - no strap, no present :(
- 10th March: I received an email from Astra Straps to say the order was actually never sent in the first place ... apparently because the item wasn't in stock!
I have no idea how or why a false shipment notification was sent. And clearly if they had told me originally I would have been able to order an alternative in time.
Very frustrating.
6 marca 2026
Opinia niezależna
Odpowiedź od Astra Straps
Hello Josh,
Thank you for taking the time to share your experience, and we’re truly sorry for the frustration and disappointment this caused especially given that the order was intended as a birthday gift.
You’re absolutely right to expect clear and accurate communication from us. We also regret that you were not informed sooner about the stock issue, which would have allowed you to make alternative arrangements in time.
This is not the standard we aim to deliver, and we are currently reviewing our processes to ensure better stock visibility and to prevent incorrect shipping notifications from being issued in the future.
We’d really appreciate the opportunity to make this right. Please reach out to us directly at support@astrastraps.com with your order details, and we will prioritise resolving this for you as quickly as possible.
Once again, we sincerely apologize for letting you down on this occasion.
The band is sleek and stylish
The band is sleek and stylish, and the magnetic closure is strong and super easy to put on and take off! Would buy again.
15 marca 2026
Opinia niezależna
Odpowiedź od Astra Straps
Hello,
Thank you so much for your kind feedback! We're delighted to hear that you love the band. It means a lot to us that you had a great experience, and we truly appreciate your support.
Odpowiedź od Astra Straps
Hello,
Thank you for your wonderful feedback!
We're so glad to hear that you're happy with the product and that your order arrived promptly.
After banging up my previous Apple Watch
After banging up my previous Apple watch, I decided to get a snap on protective cover and screen. Astra straps had what I wanted. It's great, somewhat slower than Amazon to receive, but worth the wait (of a couple of extra days in transit - not much). It does the job well. Stays put, looks good and protects my new watch!
14 marca 2026
Opinia niezależna
Odpowiedź od Astra Straps
Hello,
Thank you for your review!
We’re so glad to hear that you’re happy with your purchase and that it’s working well for you.
We truly appreciate your support and hope to serve you again soon!
Astra Strap Bad Customer Service
You have to report a problem within 12 hours of receiving the merchandise once I told them that the watchband was too wide for the watch which they recommended for the series 1042 mm Apple Watch. They insisted on seeing a photograph.. now that I’ve given them the photograph showing them that the band is too big for the watch. Now they want a video and then they’re gonna decide what they’re gonna do. Just buying experience with them has been extremely inconvenient. It’s obvious it doesn’t fit and I’m asking for a refund.
14 marca 2026
Opinia niezależna
Odpowiedź od Astra Straps
Hello,
We sincerely apologize for the inconvenience caused by the additional requests for photos and videos. These steps are part of our verification process to ensure we fully understand the issue and provide the most appropriate resolution, but we understand how this may come across as repetitive and time-consuming.
That said, your concern is absolutely valid, and we appreciate you already providing the photo. We’d like to make this right for you as quickly as possible. Please contact us at support@astrastraps.com, and we will prioritize your case and review it promptly for a suitable resolution.
Thank you for your patience, and we truly appreciate the opportunity to resolve this for you.
Scam support and return policy
Tried to cancel the order within 35 mins of purchase. The support said the delivery was already in progress and would honor return after delivery. The delivery took 12 full days. After delivery, the support is not responding to any return request - complete pin drop silence despite 3 reminders over 2 days. Opened the packet out of despair and the strap is of ultra cheap quality. Total scam.
Update 18-Mar-2026: They gave me a generic reply without any details on the actual return or refund. They also posted a reply to me on here which doesnt make sense because I have been emailing to support at astrastraps.ca and not getting any replies. They also closed the support ticket today unceremoniously without any resolution of my issue.
Update 20-Mar-2026: I recieved full refund. I am upgrading the rating from 1 star to 5 stars as they refunded in full and not partially. I wanted to reserve a star for the hassle and time spent on this issue but I got the desired resolution in the end, 5 stars well deserved.
10 marca 2026
Opinia niezależna
Odpowiedź od Astra Straps
Hello,
We’re really sorry to hear about your experience. This is certainly not the level of service we aim to provide.
We sincerely apologize for the delay in delivery and for the lack of response regarding your return request. We’d like to make this right for you. Please reach out to us directly at support@astrastraps.com with your order details, and we’ll prioritize your case and assist you as soon as possible.
We appreciate your patience and the opportunity to resolve this for you.
I will be back
I’ve purchase a number of straps and they have arrived quickly and have been exactly as expected. I will be purchasing more!!
6 marca 2026
Opinia niezależna
Odpowiedź od Astra Straps
Hi Matt,
Thank you so much for your continued support! We’re delighted to hear that your orders have arrived quickly and met your expectations each time.
It truly means a lot to us that you keep coming back, and we look forward to your next purchase!
Variety of styles & great price point!
I love the quality of these straps and the price point is great. I’ve ordered a few versions and I love having options to pair with various outfits! Highly recommend Astra Straps! (Plus it’s WAY better than giving Apple more money 😏)
27 lutego 2026
Opinia niezależna
Odpowiedź od Astra Straps
Hello Leslie,
Thank you so much for your amazing review! We’re thrilled to hear that you love the quality of the straps and find them great value.
We truly appreciate your support and your recommendation. It means a lot to us!
The product made my watch look great.
11 marca 2026
Opinia niezależna
Odpowiedź od Astra Straps
Hello,
Thank you for your review. We’re happy to hear that your happy with our product. We appreciate your support.
Stylish comfortable straps that don't…
Stylish comfortable straps that don't irritate my skin. My order arrived when promised. My husband just complimented my strap again today.
4 marca 2026
Opinia niezależna
Odpowiedź od Astra Straps
Hi there,
Thank you for your kind feedback.
We are glad to hear that you are happy with your purchase and that everything arrived on time. We appreciate your support and look forward to serving you again.
Great customer service!
Great customer service!! Daniel really was on top of the return and exchange!
11 marca 2026
Opinia niezależna
Odpowiedź od Astra Straps
Hello Clark,
Thank you so much for your kind words. We are thrilled to hear that Daniel provided helpful support. We will be sure to pass along your feedabck to him as it really means a lot.
We look forward to serving you again soon.
Exceptional quality and customer service
Exceptional quality and customer service
4 marca 2026
Opinia niezależna
Odpowiedź od Astra Straps
Hello Fred,
We really appreciate your feedback! It’s wonderful to hear that you’re pleased with both the quality of our products and our customer service.
We’re glad you chose us and look forward to serving you again!
The bands arrived they look outstanding…
The bands arrived they look outstanding and I'm super happy about the product.
26 lutego 2026
Opinia niezależna
Odpowiedź od Astra Straps
Hi Mike,
Thank you for the 5-star review! We’re so glad to hear that your bands arrived safely and that you’re happy with them. Your support means a lot to us!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.