My new watchband broke when I first pulled the two pieces apart. I contacted Astra Straps and they immediately mailed me another band. I was very impressed with the prompt attention and the kindness... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
It was my first time using Astra Straps. I have a very small wrist & a traditional elastic band offered by a competitor only stayed tight for 1-2 months. I was looking for an adjustable yet secure str... Zobacz więcej
Reakcja na opinię
Bought a strap that did not fit or function as expected. Emailed customer service to request the return address. One full week later, they communicate twice daily, probably from outside the US (based... Zobacz więcej
Reakcja na opinię
The quality of the product is top shelf. Do want to see if the metal band keeper can be swapped out for silicon or more flexible band keepers that's all I can think of for improvements.
Reakcja na opinię
4,2
Dobra
2 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Ive ordered over 5 bands from them
Ive ordered over 5 bands from them. Always professional and if there's ever an issue, they fix it quick!
20 kwietnia 2026
Opinia niezależna
Odpowiedź od Astra Straps
Hi there,
Thank you for your continued support! We truly appreciate you choosing us time and time again.
It’s great to hear that your experiences have been consistently positive and that any issues have been resolved quickly. Providing reliable service is very important to us, and your feedback means a lot.
We look forward to serving you again in the future!
Terrible company that ships the wrong…
Terrible company that ships the wrong item to you and does not honor their policy. They try to make you pay for shipping again to get the correct item after they messed up. Then they try really hard to give me a partial refund instead to keep the item that I don’t want in the first place because that is not what I ordered. I am very frustrated with them and have no desire to play only by their made-up rules if they don’t want to honor their policy even after I sent it to them and pointed out their words. Customer service is terrible. The product itself is cheap quality and totally not worth what you pay. RUN THE OTHER WAY.
12 kwietnia 2026
Opinia niezależna
Odpowiedź od Astra Straps
Hello Viivian,
We’re very sorry to hear about your experience. This is not the level of service we aim to provide.
We’d appreciate the opportunity to make this right. Please reach out to our support team again at support@astrastraps.com with your order details so we can review your case thoroughly and work toward a fair resolution in line with our stated policies.
Shipped in a timely manner
Shipped in a timely manner, quality product
15 kwietnia 2026
Opinia niezależna
Odpowiedź od Astra Straps
Hello,
Thank you for your feedback! We’re glad to hear your order arrived on time and that you’re happy with the quality of the product.
We appreciate you taking the time to share your experience and hope to serve you again in the future.
Great product overall
Great customer service and shopping experience fast shipping
Great quality product would reccommend to anyone
23 kwietnia 2026
Opinia niezależna
Odpowiedź od Astra Straps
Hi Steven,
Thank you for your wonderful feedback! We’re glad to hear you had a great shopping experience, enjoyed the fast shipping, and are happy with the product quality.
We truly appreciate your recommendation and your support. We look forward to serving you again in the future!
Straps are very pretty
Straps are very pretty, comfortable, and price is great!!
18 kwietnia 2026
Opinia niezależna
Odpowiedź od Astra Straps
Hello there,
Thank you for your kind feedback! We’re so glad to hear you’re enjoying the style, comfort, and value our product.
We appreciate you sharing your experience and hope to serve you again in the future!
Great experience!
15 kwietnia 2026
Opinia niezależna
Odpowiedź od Astra Straps
Hello,
Thanks so much for your kind feedback!
We’re really glad to hear you had a great experience.
If there’s anything we can do for you again in the future, we’re always here to help.
Easy to find what I was looking for
Easy to find what I was looking for, I got my watch strap in a timely manner, and over all its a great product! Very comfortable on my wrist and easy to install
19 marca 2026
Opinia niezależna
Odpowiedź od Astra Straps
Hi,
Thank you for your feedback!
We’re glad to hear you had a smooth experience and are happy with your purchase. It’s great to know the product met your expectations in terms of comfort and ease of use.
We appreciate your support and hope to serve you again in the future!
Quality was better than expected
Quality was better than expected! Love it!
11 kwietnia 2026
Opinia niezależna
Odpowiedź od Astra Straps
Hi Judy,
Thank you for your kind feedback!
We’re really happy to hear that the quality exceeded your expectations and that you love your purchase.
We appreciate your support and hope to serve you again in the future!
Love the strap i ordered and it arrived…
Love the strap i ordered and it arrived really quickly
18 kwietnia 2026
Opinia niezależna
Odpowiedź od Astra Straps
Hello Sarah,
Thank you for your feedback!
We’re glad to hear your satisfied with your order and that it arrived quickly.
We appreciate your support and hope to see you again in the future!
Love the products!
18 kwietnia 2026
Opinia niezależna
Odpowiedź od Astra Straps
Hello,
Thanks so much for your feedback!
We’re happy to know you’re enjoying the products. We truly appreciate your support and hope to see you again!
Easy to place order
Easy to place order. Quick and free delivery. Love my watch strap and even happier it came at a great price!
28 marca 2026
Opinia niezależna
Odpowiedź od Astra Straps
Hello Cheryl,
Thank you for your feedback! We’re glad to hear you had a smooth ordering experience and that your watch strap arrived quickly and at a great price.
We appreciate your support and hope you enjoy your purchase!
4 out of 5
Fabulous range.
Website is easy to use.
Good comms.
I felt that delivery was slow.
27 marca 2026
Opinia niezależna
Odpowiedź od Astra Straps
Hi Kym,
Thank you for the review!
We’re glad to hear you had a positive experience overall and appreciate your feedback. We also take note of your feedback regarding delivery.
Thank you for your support!
Disappoint with a side of wasted time...
While I was initially impressed with the quality of the product, the customer service experience has been unacceptable. Due to unclear compatibility information on the website, I received the wrong strap for my 42mm Apple Watch.
The resolution process took over two weeks and involved inconsistent information from multiple representatives: one offered a full refund, another offered only 30%, and a third attempted to charge me an additional $10 for the 'correct' item. Additionally, after waiting days for responses from their team, I was told my case would be closed if I didn't reply immediately over a weekend. While I have finally received a partial refund (minus shipping), the lack of internal communication and the dismissive nature of the support process mean I will not be a returning customer.
9 kwietnia 2026
Opinia niezależna
Odpowiedź od Astra Straps
Hi,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and the inconvenience caused during the resolution process.
We understand how important clear product compatibility information and consistent support are, and it’s disappointing to hear we did not meet those expectations in your case. The inconsistency you described and the delays in communication are not the experience we aim to provide, and we appreciate you bringing this to our attention.
Your feedback has been shared with our team for review so we can improve both our communication and support processes going forward. We appreciate your honest feedback, even though we regret that your experience led to this outcome.
Perfect gift!
Its looks great with the apple watch. I got the largest size and it fits my husband perfectly!
8 kwietnia 2026
Opinia niezależna
Odpowiedź od Astra Straps
Hi,
Thank you for the review!
We’re glad to hear the strap looks great with the Apple Watch and that the size works perfectly for your husband.
We appreciate your support and hope you both enjoy it!
Canned responses to requests for RMA
Canned responses to requests for RMA. No phone number to follow up. I received an email this morning saying my order was on the way. I have already received and requested an RMA for bands that are too short, regardless of the sizing information. An AI search reveals that sizing is an issue with the nylon bands. F on BBB
2 kwietnia 2026
Opinia niezależna
Odpowiedź od Astra Straps
Hello,
Thank you for your feedback, and we’re sorry to hear about the inconvenience you’ve experienced with your order and return request.
We’d like to help get this resolved for you. Please reach out to us again at support@astrastraps.com, and our team will be happy to assist you as quickly as possible.
We appreciate you bringing this to our attention.
Received my order fast
Received my order fast and it is quality work. Fits perfectly and is very comfortable.
6 kwietnia 2026
Opinia niezależna
Odpowiedź od Astra Straps
Hi,
Thank you for your feedback!
We’re glad to hear your order arrived quickly and that you’re happy with the order.
We appreciate your support and hope to serve you again in the future!
I like the band because it is actually…
I like the band because it is actually comfortable, durable, and I love the American Flag on the band. So far the velcro band is strong and durable.
15 kwietnia 2026
Opinia niezależna
Odpowiedź od Astra Straps
Hello,
Thank you for the 5-star!
We’re glad to hear you’re happy with the comfort, durability, and overall quality of the band. We appreciate your support and hope you continue to enjoy your purchase!
Trap very comfortable and adjustable to…
Strap very comfortable and adjustable to wear.
1 kwietnia 2026
Opinia niezależna
Odpowiedź od Astra Straps
Hello,
Thank you for your kind review!
We’re glad to hear that you found the strap comfortable and easy to adjust. Your feedback means a lot to us, and we truly appreciate your support.
Bought 2 straps- milanese band and…
Bought 2 straps- milanese band and nylon braided band. Both disappointing quality, esp the braided band. Yes I don't expect them to be of parallel superior quality as big A. but it's rather bad quality material used.
6 kwietnia 2026
Opinia niezależna
Odpowiedź od Astra Straps
Hello,
Thank you for your feedback.
We’re sorry to hear that the products did not meet your expectations. We take quality concerns seriously and appreciate you bringing this to our attention. Please feel free to reach out to us at support@astrastraps.com so we can look into this further and assist you.
Great products and great customer…
Great products and great customer service!
18 marca 2026
Opinia niezależna
Odpowiedź od Astra Straps
Hello,
Thank you for your feedback!
We’re pleased to hear you’re satisfied with both our products and customer service. We appreciate your support and look forward to serving you again!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.