The products are great, but…….. if you wish to return anything or wish to deal with after sales, they are an utter disaster. I bought some bib shorts from them and was told that a carrier wo... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Poor communication! Bad return policity! Good products, but very bad service. I love the brands Assos and Giordana, but I will never buy stuff again at Swiss Iconic.... Waardeloze service en hele... Zobacz więcej
Love this site to pick up excellent quality kit. Customer service is consistently bang on. Tracked and expeditious shipping. But ... really wish they would expand/replenish their inventory. Pretty... Zobacz więcej
WORD OF WARNING GUYS... I returned my faulty ASSOS T.CAMPIONISSIMO_S7 BIB SHORTS to Swiss Iconic Factory Outlet over 3 weeks ago. They signed for the returned item on the 13th June. I've em... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
The Outlet was created for Assos riders who want to obtain a personal favourite but now discontinued Assos product, for collectors and simply for cyclists who may be new to Assos.
Dane kontaktowe
Zjednoczone Królestwo
- info@swissiconic.com
- assosfactoryoutlet.com
Nie odpowiedziano na negatywne recenzje
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Great price for sure
Great price for sure, customer service is a bit slow but responsible.
5 star client satisfaction experience
Products are as advertised
Products are as advertised. I have ordered from them a few times, and would again.
Shipping, Sizing and Styling Simply Wrong
I have been using Assos for some years now, so I am very familiar with the brand.
However, in recent years the sizing has been somewhat inconsistent.
I had TWO goes at their 'SS.CAPEEPIC XC JERSEY_EVO7 NATIONAL RED'. BOTH FAILED.
That is bad; very bad.
DETAIL: I bought this jersey in my usual size, "L" [my chest is 105 cm]. In previous purchases an "L" was fine but now its different.
So, I bought a second, "XL" size. This should sort the issue out easily, I thought. After all, I am 105 cm chest and the "XL" is for 110 cm. Roomy, eh? Nope.
The "XL" arrived, SLOWLY; too slowly for the cost of shipping, in my view. And the 'tracking' was pathetic.
Anyway, the "XL" arrived. But agonisingly, the "XL" was significantly SMALLER, yes, SMALLER, than the "L"!
"Come on!" I thought, in exasperation.
I mean, how can the BIGGER labelled size ["XL"] be SIGNIFICANTLY SMALLER than the "L"?
Is it a QUALITY CONTROL issue?
There is no point buying goods that are incorrectly or inconsistently sized. For the customer it is not economical in the end.
Returns, consequently, become financially punitive and future business lost.
As for styling, in vain do we find the styling of other top brands. These days, Assos is just SO PLAIN in so many of its offerings.
And when the style guru is called in, I mean check it out, the result is OTT in garishness and price.
Historically, Assos is a high end brand but pricing, sizing and styling need serious attention.
Check out the competition. Overtake them. Or, be left behind.
Shipping charge is too high.
Great products at a better price point…
Great products at a better price point with fast shipping.
Hello
Hello. First of all, I wish you the best of luck.Please expand the items to be displayed in the outlet. Various items will enhance the customer's satisfaction when choosing.And I'm satisfied with all the items I've chosen.Thank you.
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Produits de premiere qualite!
Produits de premiere qualite. Prix tres interessants. Excellente communication.
Well priced and fast shipping
Well priced and fast shipping. Range can get a bit limited at times
Poor customer service !!!
I'm an international customer and have a return to process. I have reached out to Assos Factory Outlet via email multiple times and have had absolutely no response in 8 days. I am trying to reset my password and have tried a dozen times and have never been sent a link or instruction to reset the password for my account.
High quality bicycle clothing at a…
High quality bicycle clothing at a reasonable price. Just have to be patient and wait for my size to be available..
I have purchased items here…
I have purchased items here before...quick delivery, (to Berlin) the usual Assos quality...however, I was going to shop at Iconic again and could not detect a shopping basket...
Regrettably
Regrettably, the site often (in majority of times) only provides odd sizes. Popular sizes like M or L or mostly not available.
I even wrote to the site and the feedback only mentioned that such sizes are not available and did not provide any alternative options nor was any indication provided by when such sizes be available.
I only use Assos for my bib shorts and ended up buying a product I did not really want, but it was the only option provided.
I also did not appreciate the response received from the team as it did not show any aspect of Care.
quick reliable delivery with great…
quick reliable delivery with great price for Assos knicks
Prompt delivery at a good price
Poor communication
Poor communication! Bad return policity! Good products, but very bad service. I love the brands Assos and Giordana, but I will never buy stuff again at Swiss Iconic....
Waardeloze service en hele slechte communicatie. Als er al gecommuniceerd wordt... Producten zijn prima, maar als er iets is, of als je iets wil retourneren dan heb je een probleem...
Geweldige merken, mooie producten, maar ik loop nooit weer wat bij Swiss Iconic....
The product went wrong and the solution…
The product went wrong and the solution I had doesn't suit me I'm without the product for more than 30 days.
Unfortunate!!!
Great product as always with Assos bibs…
Great product as always with Assos bibs this is my 4th pair. Great service and value from the Assos Factory.
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