Order description was deceptive& I paid $140 for plastic coasters- shame on me. But shame on them for price gauging and basically impossible return as customer responsible to ensure “perfect condition... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Beautiful, unique, delicate product! We bought the espresso cups as a memory of our visit to Rome because the apartment where we stayed (Rocco Forte, near the Spanish Steps) had these and more as th... Zobacz więcej
Reakcja na opinię
Artmest offers some of the best homeware items out there. While we had a slight snag in the initial delivery, the team was quick to course correct and help the situation of hand. My items finally arri... Zobacz więcej
Reakcja na opinię
We bought a stunning photo album, handmade in Italy, that was on a friend's baby shower registry. Artemest's concierge helped us understand shipping times, worked with us on including a gift card we p... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Artemest is the online destination for luxury Italian furniture and home décor. Get interior design ideas and shop unique collections from fine artisans.
Dane kontaktowe
Via Savona 97, 20144, Milano, Włochy
- +39 0236634040
- concierge@artemest.com
- artemest.com
4,5
Doskonała
606 recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Absolutely Thrilled with Artemest!
My husband and I were absolutely impressed with the attentive service we received from ARTEMEST from the initial ordering through to the delivery.
We absolutely love our Domitilla Lemon Picker Head Vase. It is what we hoped it would be.
We most certainly recommend them and hope to do business with them again in the future.
16 października 2024
Odpowiedź od ARTEMEST
Dear Rebecca,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you and your husband enjoyed our service and that the Domitilla Lemon Picker Head Vase met your expectations.
Your recommendation means the world to us, and we look forward to assisting you again in the future.
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Unique
The ceramic items that I ordered are quite unique and I am very pleased. I am also pleased with the packaging, snuggly and safely wrapped. Unfortunately the wrap was plastic instead of a biodegradable product.
14 października 2024
Odpowiedź od ARTEMEST
Dear Carole,
Thank you for your kind words!
We’re delighted that you’re pleased with the uniqueness and quality of your ceramic pieces, as well as the secure packaging.
We appreciate your feedback regarding the wrapping material and are actively exploring more sustainable options to minimize our environmental impact.
Warm regards,
Artemest Concierge Team
concierge@artemest.com
I absolutely love my Patricia Italiano…
I absolutely love my Patricia Italiano piece, it arrived so very quickly, in absolute perfect condition! Thank you!
14 października 2024
Odpowiedź od ARTEMEST
Dear Sallie,
Thank you for sharing your excitement!
We’re thrilled to hear that your Patricia Italiano piece arrived swiftly and in perfect condition.
Enjoy, and please don’t hesitate to reach out if there’s anything more we can assist with!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Very nice product
Very nice product. Nicer than the images. Quickly and safely despatched.
1 października 2024
Odpowiedź od ARTEMEST
Dear Lesly,
Thank you for your kind feedback! We’re delighted to hear the piece exceeded your expectations and arrived quickly and safely. Enjoy, and feel free to reach out anytime!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Beautiful vase that came quickly and…
Beautiful vase that came quickly and was packaged well
7 października 2024
Odpowiedź od ARTEMEST
Dear Michelle,
Thank you for your feedback! We’re so pleased to hear that you love the vase and that it arrived promptly and securely packaged. Enjoy your new piece!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Reliable and responsive!
30 września 2024
Odpowiedź od ARTEMEST
Dear Florian,
Thank you for your kind words! We're happy to hear that you found our service reliable and responsive.
We're here whenever you need us!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Odpowiedź od ARTEMEST
Dear Bernhard,
Thank you for your feedback! We’re glad to hear you appreciated the communication and flexibility with your order. We’re here to make your experience as seamless as possible.
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Superb customer service
I ordered a hanger. it was bent during the transportation although a wooden box is used for shipping. I knew packing is very tricky. the hanger must have been moving around in the box and hit the wall of wooden box and then the hanger was bent. I took pictures and sent them to Artemest. They immediately sent me a new one for replacement for free of charge. This time they made sure the hanger does not move around. yes it arrived very safely.
The customer service is superb. I will buy more from them and share my experience with my friends.
I have my own customers in my job. For success, customer satisfaction is the highest priority. Artemest knows how to run a business and how important the customer satisfaction is. Thanks again
12 sierpnia 2024
Opinia niezależna
Odpowiedź od ARTEMEST
Dear Yang Seok Choi,
Thank you for your detailed feedback!
We’re thrilled to hear that our customer service met your expectations and that the replacement hanger arrived safely. Your satisfaction is our top priority, and we appreciate your understanding regarding the initial issue.
We look forward to serving you again and appreciate your willingness to share your positive experience with others!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
A+ customer service
Ordered a few times from here. Great experience. One of the items was damaged a few weeks after I got it and they sent me a replacement free of charge. Great customer service and even better products!
10 lipca 2024
Opinia niezależna
Odpowiedź od ARTEMEST
DearSamer,
Thank you for your wonderful review! We’re so glad to hear that you’ve had a great experience with us and that our team was able to assist you with the replacement.
Your satisfaction means everything to us, and we look forward to serving you again soon!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Excellent customer service
Excellent customer service - made sure our guest book arrived in time for the wedding!
20 lipca 2024
Opinia niezależna
Odpowiedź od ARTEMEST
Dear Catherine,
Thank you for your kind words! We’re delighted to hear that our team was able to ensure your guest book arrived on time for the wedding.
Your satisfaction is our priority, and we appreciate your feedback!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Excellent experience
First time experience with Artemest was excellent. Purchased a beautiful Morici desktop pen case. Great communication with concierge, fast shipping and arrived in the U.S. a day ahead of schedule. Will definitely be a return customer!
16 lipca 2024
Opinia niezależna
Odpowiedź od ARTEMEST
DearSJ,
Thank you for your fantastic feedback! We’re thrilled to hear that your first experience with us was excellent and that the Morici desktop pen case arrived ahead of schedule.
We look forward to welcoming you back as a return customer!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
ARTEMEST HA PREZZI ALTISSIMI
ARTEMEST HA PREZZI ALTISSIMI
NON HANNO ASSISTENZA
AZIENDA DA EVITARE
25 maja 2024
Opinia niezależna
SERVICE THAT CANNOT BE FAULTED
My order from Artemest had to be recent 4 times as their Italian supplier was negligent in quality care and/or packaging, I was supported and kept up to date constantly by Simona at Artemest until the item was received as ordered. I felt I was in safe hands at all times. Artemest is a company I trust completely to follow through with old fashioned top quality service. I'm very grateful.
14 maja 2024
Opinia niezależna
Odpowiedź od ARTEMEST
Dear Tammy,
Thank you for your kind words!
We’re glad to hear that Simona provided you with exceptional support throughout your order process. Your trust in us means a lot, and we appreciate your patience as we worked to resolve the issues with the supplier.
We’re committed to maintaining our high standards of service and look forward to serving you again!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
I mobili sono di qualità altissima e le…
I mobili sono di qualità altissima e le spedizioni molto veloci. Tutto grazie ad un ottimo customer service dall' Italia.
6 marca 2024
Opinia niezależna
Odpowiedź od ARTEMEST
Caro Federico,
Grazie per il tuo feedback! Siamo felici che tu abbia apprezzato la qualità dei nostri mobili e la velocità delle spedizioni. Il nostro team di assistenza clienti è sempre qui per offrirti il miglior supporto possibile. Speriamo di servirti di nuovo presto!
Cordiali saluti,
Artemest Concierge Team
concierge@artemest.com
Great
Attentive customer service, smooth communication, fast and reliable delivery! Most importantly an amazing quality!!
29 marca 2024
Odpowiedź od ARTEMEST
Dear client,
Thank you for your fantastic feedback! We’re thrilled to hear that you experienced attentive service, smooth communication, and fast delivery. We take pride in the quality of our products, and we’re glad you loved them. We look forward to serving you again soon!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Excellent Experience !
I bought a tray that was on my ‘purchase’ list.
The price was Fair, the shipping went well. They kept me notified of shipping.
All in all, I would give them an A Plus.
Will be purchasing again.
Thank You ❣️
4 kwietnia 2024
Odpowiedź od ARTEMEST
Dear Bella,
Thank you for your wonderful feedback!
We’re delighted to hear that your experience was excellent and that you found the tray you’ve been wanting at a fair price. It’s fantastic to know that our shipping process met your expectations and that we kept you informed every step of the way.
Your satisfaction is our top priority, and we truly appreciate your support. We look forward to assisting you with your next purchase—there’s always something special waiting for you at Artemest!
Thank you once again! ❣️
Warm regards,
Artemest Concierge Team
concierge@artemest.com
The Italian Shoe Horn Now in the Service of Wabbitattack
Unique, artistic collectables and luxury decorative .
accessories. Simply lovely pieces to grace an elegant home. Exceptional customer engagement and support. Love shopping the Artemest online product offering.
26 lutego 2024
Opinia niezależna
Odpowiedź od ARTEMEST
Dear Stephen,
Thank you for your thoughtful feedback!
We’re delighted to hear that you appreciate our unique and artistic collectibles, as well as our customer support.
It’s wonderful to know that you enjoy shopping with us, and we look forward to welcoming you back for more lovely pieces!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Beautiful sconces and it was worth the…
Beautiful sconces and it was worth the weight!! Thank you!
25 marca 2024
Odpowiedź od ARTEMEST
Dear Irene,
Thank you for your kind words! We’re thrilled to hear that you love the sconces and that they were worth the wait.
Your satisfaction means so much to us! If you need anything else, please don’t hesitate to reach out.
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Excellent quality
Excellent quality. Large for a cosmetic bag but prefect for my camera equipment!
25 marca 2024
Odpowiedź od ARTEMEST
Dear Rita,
Thank you for your feedback!
We’re delighted to hear that you’re enjoying the excellent quality of your bag and finding it perfect for your camera equipment. If you have any further needs or questions, feel free to reach out!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Odpowiedź od ARTEMEST
Dear Sannix,
Thank you for your feedback! We’re glad to hear that you experienced fast shipping and that everything was correct with your order. If you need anything else, we’re here to help!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Doświadczenie Trustpilot
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