Order description was deceptive& I paid $140 for plastic coasters- shame on me. But shame on them for price gauging and basically impossible return as customer responsible to ensure “perfect condition... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Beautiful, unique, delicate product! We bought the espresso cups as a memory of our visit to Rome because the apartment where we stayed (Rocco Forte, near the Spanish Steps) had these and more as th... Zobacz więcej
Reakcja na opinię
Artmest offers some of the best homeware items out there. While we had a slight snag in the initial delivery, the team was quick to course correct and help the situation of hand. My items finally arri... Zobacz więcej
Reakcja na opinię
We bought a stunning photo album, handmade in Italy, that was on a friend's baby shower registry. Artemest's concierge helped us understand shipping times, worked with us on including a gift card we p... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Artemest is the online destination for luxury Italian furniture and home décor. Get interior design ideas and shop unique collections from fine artisans.
Dane kontaktowe
Via Savona 97, 20144, Milano, Włochy
- +39 0236634040
- concierge@artemest.com
- artemest.com
4,5
Doskonała
606 recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Highly reccomended
Communication with the producer was fast and clear. The product is excellent, very fine quality. The shipping and packaging was excellent. It show they care a lot about delivering their products at their best quality without damages.
12 grudnia 2024
Odpowiedź od ARTEMEST
Dear Davide,
Thank you for taking the time to share your feedback!
We’re delighted to hear that you had such a positive experience with us and that you’re pleased with the product's quality and the care taken in its packaging and delivery. It’s our priority to ensure that every detail exceeds expectations, and we’re happy to know we succeeded.
We truly appreciate your recommendation and look forward to assisting you again in the future!
Warm regards,
Artemest Concierge Team
Fantastic service
Your agent who took my order via email was fantastic. So polite, caring and did not miss a detail. The actual ceramic was made to order and exquisite. Quality at every point. Fantastic experience!
2 grudnia 2024
Odpowiedź od ARTEMEST
Dear Nancy,
Thank you for your wonderful feedback!
We’re so pleased to hear that Cecilia provided excellent service and paid attention to every detail. We’re also thrilled that the made-to-order ceramic plate met your expectations and that you had a seamless shopping experience with us.
Your kind words truly mean a lot to us, and we look forward to assisting you again in the future!
Warm regards,
Artemest Concierge Team
Odpowiedź od ARTEMEST
Dear Duncan,
Thank you for sharing your feedback!
We’re happy to hear that everything met your expectations, and we look forward to assisting you again in the future.
Warm regards,
Artemest Concierge Team
The whole process was exceptional from…
The whole process was exceptional from start to finish. They made it easy to order, answered all my questions about the product (a GORGEOUS silver cream pitcher), and even emailed to make sure I had received it. I am so impressed!
25 listopada 2024
Opinia niezależna
Odpowiedź od ARTEMEST
Dear Elizabeth,
Thank you so much for your wonderful feedback; we truly appreciate your kind words!
We’re thrilled to hear that your experience was exceptional throughout the entire process. Our goal is always to make the ordering process as seamless as possible and ensure you have all the information you need.
We look forward to supporting you with your next purchase!
Warm regards,
Artemest Concierge Team
Odpowiedź od ARTEMEST
Dear Angela,
Thank you for your kind feedback!
We’re delighted that you chose Artemest to find a special gift. It’s wonderful to hear that you loved the product and appreciated the prompt delivery.
We look forward to hearing from you soon!
Warm regards,
Artemest Concierge Team
Odpowiedź od ARTEMEST
Dear Jacob,
Thank you for taking the time to leave a review!
We’re very happy to hear that you’re pleased with your custom paperweight sphere. It’s wonderful to know it met your expectations.
We look forward to assisting you again in the future!
Warm regards,
Artemest Concierge Team
Amazing quality, fast shipping and ease of ordering
It was very easy to order from and very fast shipping to the US. Product is amazing quality
27 listopada 2024
Odpowiedź od ARTEMEST
Dear Kimberly,
Thank you for your kind feedback!
We’re thrilled to hear that you had such a seamless experience with us, from the ease of ordering to the speedy shipping. Knowing that you’re pleased with the quality of our product makes us incredibly happy.
We look forward to assisting you again in the future!
Warm regards,
Artemest Concierge Team
Great company to deal with
Great company to deal with, smooth transaction from start to finish, Concierge set everything up for me, excellent communication and the end product was beautiful.
22 października 2024
Opinia niezależna
Odpowiedź od ARTEMEST
Dear Irene,
Thank you for your wonderful feedback!
We’re thrilled to hear that your experience with us was smooth from start to finish and that our Concierge Team provided excellent support. It’s fantastic to know you’re happy with the lamps you received as well.
We look forward to assisting you again in the future!
Warm regards,
Artemest Concierge Team
Odpowiedź od ARTEMEST
Dear Gabi,
Thank you for your kind words and recommendation!
We’re so glad to hear you enjoyed our service, and we look forward to assisting you again in the future.
Warm regards,
Artemest Concierge Team
Masterpiece
Masterpiece. Outstanding workmanship. The junction box is different from the ones in NY, ( probably in all of the US). I recommend informing the customers from abroad that the box may be smaller.
8 listopada 2024
Odpowiedź od ARTEMEST
Dear Leah,
Thank you for taking the time to share your feedback!
We’re delighted to hear that you appreciated the exceptional craftsmanship of our artisans.
We also value your constructive input regarding the junction box. Keeping our customers well-informed is a priority, and we’ll take your suggestion into account to improve clarity for future international orders.
Thank you for helping us refine our service, and we hope to assist you again in the future!
Warm regards,
Artemest Concierge Team
Customer Service Team is GREAT!!
Customer Service Team is GREAT!!
We had a wonderful experience with the customer service team. They were quick to jump on a way to get to a resolution and were persistent with communication to aid in our peace of mind. Great company and great team!!
15 listopada 2024
Opinia niezależna
Odpowiedź od ARTEMEST
Dear Megan,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you had such a positive experience with our Customer Service Team. Providing timely and effective support is always our priority.
Your kind words mean the world to us, and we’ll be sure to share your compliments with the team.
We look forward to assisting you again in the future!
Warm regards,
Artemest Concierge Team
Customer service was fantastic
Customer service was fantastic - very bespoke! I had quite a few questions before I ordered and their response time was impeccable!
6 października 2024
Odpowiedź od ARTEMEST
Dear Claire,
Thank you for your wonderful feedback!
We’re so glad to hear that our Pre-Sales Team was able to assist you and provide the support you needed. It’s always our goal to offer personalized service and timely responses, and we’re thrilled to know you had a positive experience.
We look forward to assisting you again in the future!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Odpowiedź od ARTEMEST
Dear Lesley,
Thank you for your kind feedback!
We’re thrilled to hear that you love the sconces. We truly appreciate your support and hope they bring a touch of beauty and elegance to your space.
Warm regards,
Artemest Concierge Team
concierge@artemest.com
excellent product and online service
4 listopada 2024
Odpowiedź od ARTEMEST
Dear Ludovic,
Thank you for your fantastic feedback!
We’re so pleased to hear that you enjoyed both our product and our online service. Your satisfaction is our top priority, and we look forward to providing you with an exceptional experience again soon.
Warm regards,
Artemest Concierge Team
concierge@artemest.com
I have shopped on Artemest several…
I have shopped on Artemest several times; the items I've purchased have all been exquisitely beautiful. I highly recommend Artemest for all gift purchases - for yourself and others
11 listopada 2024
Odpowiedź od ARTEMEST
Dear Nancy,
Thank you so much for your kind words and continued trust in Artemest!
It’s wonderful to hear that you’ve enjoyed our pieces and found them to be beautifully crafted. Your recommendation means a lot to us, and we’re thrilled to know that Artemest is your go-to for special gifts, whether for yourself or loved ones.
We look forward to helping you discover more exquisite finds in the future!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Months late and damaged
HORRIBLE. I ordered two items totalling over $8,000. Both were delivered months late and damaged. Artemest's US contact number is disconnected, and they are very difficult to get ahold of. I STRONGLY suggest shopping elsewhere
7 listopada 2024
Opinia niezależna
Odpowiedź od ARTEMEST
Hi Matthew,
We are truly sorry for the issues you encountered with your order. This is not the level of service we aim to provide, and we’re sorry for the frustration it caused.
We want you to know that we're actively investigating this matter internally and will contact you via phone to resolve the situation as quickly as possible.
Thank you for helping us understand where we need to improve, and we apologize again for any inconvenience caused.
Best,
Artemest Concierge Team
concierge@artemest.com
Excellent Post Sales Experience
I had received my plates and it had some chips and it was obvious looking at the packaging box that it was because if the shippers. I immediately informed Artemest and I got a quick response from Arianna of Post-Sales and Customer Relationship Team who was an absolute angel. she was very thoughtful, accommodating, and worked in the replacement as soon as possible. even though I was going through some personal stuffs and at that time didn’t care for the plates, she made sure the items got replaced knowing. it will cheer me up. she provided me with constant updates. I can’t thank her enough for her help, communication and care. It’s hard to find honest and caring people in this technological world. I am
so happy I got connected to Arianna.
25 października 2024
Opinia niezależna
Odpowiedź od ARTEMEST
Dear Nate Lao,
Thank you so much for sharing your experience!
We’re thrilled to hear that Arianna provided you with exceptional support during your post-sales process. Your satisfaction and happiness are our top priorities, and we’re glad that we could brighten your day. We appreciate your kind words and look forward to serving you again in the future!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
We purchased a console for our client…
We purchased a console for our client and could not be more happy with the way it looked and how Artemest handled our order.
We were contacted by Fedex regarding the piece to provide very detailed info about the materials used and Artemest handled every single communication with them. Oh and did I say that the piece looked gorgeous ?:)
1 października 2024
Opinia niezależna
Odpowiedź od ARTEMEST
Dear Marleen,
Thank you for your wonderful feedback!
We’re delighted to hear that you and your client are happy with the console and that our team handled the communication seamlessly. Your satisfaction is our priority, and we appreciate your kind words about the piece.
We look forward to assisting you again in the future!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Beautiful well constructed lighter
Beautiful well constructed lighter. It took longer to arrive than expected but when it was finally received we were very happy with the product. Works great, and looks great.
14 października 2024
Odpowiedź od ARTEMEST
Dear Dom,
Thank you for your patience and for sharing your kind words! We’re thrilled to hear that you’re happy with the lighter’s design and quality. We apologize for the delay and are delighted it met your expectations upon arrival.
Enjoy, and please don’t hesitate to reach out if you need any assistance in the future.
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Great brand
Dear all, the brand is great, the art is fantastic. The vase I ordered looked gorgeuous on the website. But in the reality the color didn't match with the color I saw on the website.
It would be great to see the exact color, to avoid the return shipping.
Many thanks & Best Regards,
Natalia
10 października 2024
Odpowiedź od ARTEMEST
Dear Natalia,
Thank you for your kind words about our brand and art selection. We’re sorry to hear that the color of the vase didn’t meet your expectations in person. Please rest assured that our Artemest Concierge Team is actively looking into your issue and will do their best to find a suitable solution for you.
Thank you again for your valuable feedback, and please don’t hesitate to reach out with any further questions.
Warm regards,
Artemest Concierge Team
concierge@artemest.com
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Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
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