Order description was deceptive& I paid $140 for plastic coasters- shame on me. But shame on them for price gauging and basically impossible return as customer responsible to ensure “perfect condition... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Beautiful, unique, delicate product! We bought the espresso cups as a memory of our visit to Rome because the apartment where we stayed (Rocco Forte, near the Spanish Steps) had these and more as th... Zobacz więcej
Reakcja na opinię
Artmest offers some of the best homeware items out there. While we had a slight snag in the initial delivery, the team was quick to course correct and help the situation of hand. My items finally arri... Zobacz więcej
Reakcja na opinię
We bought a stunning photo album, handmade in Italy, that was on a friend's baby shower registry. Artemest's concierge helped us understand shipping times, worked with us on including a gift card we p... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Artemest is the online destination for luxury Italian furniture and home décor. Get interior design ideas and shop unique collections from fine artisans.
Dane kontaktowe
Via Savona 97, 20144, Milano, Włochy
- +39 0236634040
- concierge@artemest.com
- artemest.com
4,5
Doskonała
606 recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Our company purchased the Cromia Large…
Our company purchased the Cromia Large Green Pendant Lamps. Our customer a national restaurant chain said they are “SUPER NICE”.
Artemest was easy to work with and responded to all of our requests promptly even with the time difference of us being in Chicago. Shipped on time.
5 marca 2025
Opinia niezależna
Odpowiedź od ARTEMEST
Dear Anthony,
Thank you for taking the time to leave a review!
We’re delighted to hear that your customer loves the Cromia Pendant Lamps. It’s also great to know that you found our team responsive and easy to work with, despite the time difference.
We appreciate your trust in Artemest and look forward to collaborating with you again in the future!
Warm regards,
Artemest Concierge Team
I had an issue with an existing order…
I had an issue with an existing order and customer service resolved it satisfactorily with a great deal of care and consistent communication. Kudos to Arianna for ensuring that things were properly addressed and for handling this with great professionalism.
10 stycznia 2025
Opinia niezależna
Odpowiedź od ARTEMEST
Dear Sabina,
Thank you for taking the time to share your feedback!
We’re so pleased to hear that our Post-Sales Team provided attentive support and kept you informed throughout the process. Arianna will be delighted to know her assistance made a difference.
Your satisfaction means the world to us, and we truly appreciate your trust.
We look forward to assisting you again in the future.
Warm regards,
Artemest Concierge Team
The product arrived perfectly and…
The product arrived perfectly and exceeded my expectations on date received!
14 lutego 2025
Odpowiedź od ARTEMEST
Dear Jodi,
Thank you for your kind words!
We’re thrilled to hear that your order arrived safely and even earlier than expected. It’s wonderful to know it exceeded your expectations!
We look forward to serving you again in the future.
Warm regards,
Artemest Concierge Team
Odpowiedź od ARTEMEST
Dear Mary,
Thank you for your fantastic feedback!
We’re so pleased to hear that you found our team helpful and that you appreciate the uniqueness and quality of our pieces. Your 10/10 rating means the world to us.
We look forward to assisting you again in the future.
Warm regards,
Artemest Concierge Team
Responsive and delivery was much sooner…
Responsive and delivery was much sooner than expected.
14 lutego 2025
Odpowiedź od ARTEMEST
Dear Kelly,
Thank you for your feedback!
It's a pleasure to hear that you found our team responsive and that your order arrived sooner than expected.
We truly appreciate your support and look forward to assisting you again in the future.
Warm regards,
Artemest Concierge Team
Two stunning stools
I have two stools and absolutely love them. Such excellent craftsmenship. Very comfortable. I wish I could put them in my front yard to show them off because they are that beautiful.
14 lutego 2025
Opinia niezależna
Odpowiedź od ARTEMEST
Dear Susan,
Thank you for your wonderful feedback!
We’re delighted to hear that you love your stools and appreciate the craftsmanship behind them. It’s wonderful to know they bring both beauty and comfort to your space.
We look forward to seeing your collection grow with the addition of your third custom stool.
Warm regards,
Artemest Concierge Team
Gorgeous candle holders
Gorgeous candle holders! They are even more beautiful in person. The shipping and communication were prompt. Thank you!
13 lutego 2025
Odpowiedź od ARTEMEST
Dear Raffaella,
Thank you for your kind words!
We’re thrilled to hear that you love the candle holders and that they exceeded your expectations in person. We also appreciate your feedback on our shipping and communication—we always strive to provide a smooth experience.
We hope you enjoy your pieces, and we’d love to assist you again in the future!
Warm regards,
Artemest Concierge Team
I ordered this for a wedding present…
I ordered this for a wedding present for a friend and had it sent here bc she is presently out of the country. I have not opened it, so done know its condition, etc., but everything else has been great. You folks are easy to work with.
3 lutego 2025
Odpowiedź od ARTEMEST
Dear Karen,
Thank you for your thoughtful review!
We truly appreciate your trust in us for such a special gift and hope your friend loves it once she receives it.
If you have any questions or need any assistance, please don’t hesitate to reach out at concierge@artemest.com.
Warm regards,
Artemest Concierge Team
Odpowiedź od ARTEMEST
Dear Amanda,
Thank you for taking the time to share your feedback.
We’re thrilled to hear that you’re happy with your table and that it arrived safely. We hope you enjoy it for years to come!
We look forward to assisting you again in the future.
Warm regards,
Artemest Concierge Team
Cecelia
Cecelia, the lady that was replying to my emails was very helpful and polite.
30 stycznia 2025
Odpowiedź od ARTEMEST
Dear Heath,
Thank you for your kind words!
We’re delighted to hear that Cecilia was attentive in assisting you. We’ll be sure to share your lovely feedback with her.
We appreciate your support and hope to hear from you again.
Warm regards,
Artemest Concierge Team
Odpowiedź od ARTEMEST
Dear Jay,
Thank you for your feedback!
We’re glad to hear that you found the ordering process smooth and appreciated the shipping updates. Ensuring a seamless experience is always our goal.
We look forward to assisting you again in the future.
Warm regards,
Artemest Concierge Team
El paraguas es precioso
El paraguas es precioso y de gran calidad. ya tenía uno de hace muchos años. El envío ha sido rápido.
16 grudnia 2024
Odpowiedź od ARTEMEST
Dear Merche,
Thank you for sharing your feedback!
We’re delighted to hear that you’re happy with the umbrella and its quality. It's great to know it’s a worthy addition to your collection!
We look forward to assisting you again soon!
Warm regards,
Artemest Concierge Team
Great communication during the wait…
Great communication during the wait period and beautiful product!
16 grudnia 2024
Odpowiedź od ARTEMEST
Dear Marianne,
Thank you for taking the time to share your feedback!
We’re so happy to hear that you were pleased with both our communication and the ceramic plates you received.
Keeping our customers informed and satisfied is a priority for us, and it’s wonderful to know that your experience reflected that.
We look forward to assisting you again in the future!
Warm regards,
Artemest Concierge Team
Lovely item very good service and fast…
Lovely item very good service and fast delivery I will shopping at ARTEMEST again.
11 grudnia 2024
Odpowiedź od ARTEMEST
Dear Samira,
Thank you for your kind feedback!
We’re so glad to hear that you’re happy with your basket and that you appreciated our service and fast delivery.
We truly value your support and look forward to welcoming you back for your future purchases.
Warm regards,
Artemest Concierge Team
Exceptional quality and even better service
The quality of the bespoke frame was exceptional and in line with the marketing.
Even though there was a sizing issue with the manufacture of the frame when it initially arrived and after providing feedback to Artemest, there were no questions asked about resolving this with minimum fuss. There was a fast approach to remediating and manufacturing a new frame to the same highest standards. It was produced and distributed with priority and even though there was a hiccup with this transaction, the customer service was truly beyond my expectation. I have no hesitation in recommending them and will definitely use for future needs.
16 grudnia 2024
Opinia niezależna
Odpowiedź od ARTEMEST
Dear Alex,
Thank you for taking the time to share your feedback!
We’re delighted to hear that the quality of your bespoke frame met your expectations, and we truly appreciate your understanding regarding the sizing issue.
At Artemest, we always strive to provide the highest standards of service and craftsmanship, so we’re thrilled that our Post-Sales Team could swiftly address the matter and resolve it to your satisfaction.
Your recommendation means a lot to us, and we’re excited to assist you again in the future.
Warm regards,
Artemest Concierge Team
Odpowiedź od ARTEMEST
Dear Elisabeth,
Thank you for taking the time to share your experience!
We’re thrilled to hear that you’re happy with both our Customer Service and the unique pieces you’ve chosen.
We take great pride in offering exceptional service and curating special items, and we’re pleased to know we succeeded.
We look forward to assisting you again in the future!
Warm regards,
Artemest Concierge Team
Beautiful things, excellent purchase experience!
Your site was very user friendly. It was easy to place an order and to navigate all the fields, and I really liked that one of the questions on the order form was “what date do you need this by”. I was very impressed that my package actually arrived earlier than the date I listed. So thank you so much for a seamless and easy experience especially during a typically chaotic holiday time….
16 grudnia 2024
Odpowiedź od ARTEMEST
Dear Elizabeth,
Thank you so much for your kind feedback!
We’re so happy to hear that your shopping experience was smooth and enjoyable. It’s wonderful to know that our website made it easy for you to place your order, and we’re especially glad that your package arrived earlier than expected.
We truly appreciate your support, and we look forward to assisting you again in the future.
Warm regards,
Artemest Concierge Team
I still have not received my shipment
I still have not received my shipment, as it looks to be stuck in France since the 6th of December (for 10 days now)!! I ordered well in advance to have it here for xmas and it looks like I won't be able to give this gift. I don't appreciate this one bit.
13 grudnia 2024
Odpowiedź od ARTEMEST
Dear Anna Maria,
Thank you for sharing your feedback, and we sincerely apologize for the frustration caused by this delay.
We immediately understood how important this gift was for you, and our Post-Sales Team took prompt action as soon as we were made aware of the situation.
While the delay was due to challenges faced by FedEx during the peak season, which were outside of our control, we stood by your side, waiving the shipping fee and offering continuous support until the package was delivered.
We truly appreciate your patience and understanding throughout this process and are sorry that the service provided by FedEx was not on par with our standards.
If you need any further assistance, please don’t hesitate to reach out.
Warm regards,
Artemest Concierge Team
Best for arrange my company’s gifts…
Best for arrange my company’s gifts customers.. In time, good packaging and delivery
14 listopada 2024
Opinia niezależna
Odpowiedź od ARTEMEST
Dear Gabriella,
Thank you for your feedback!
We’re thrilled to hear that Artemest has been the perfect choice for arranging your company’s gifts. We take great pride in our timely service, careful packaging, and delivery, and it’s wonderful to know that you’ve had a great experience with us.
We look forward to assisting you again soon!
Warm regards,
Artemest Concierge Team
Beautiful light
Beautiful light, arrived well packaged. Customer services are exceptional. I had a query about which light bulbs to get and they answered very quickly. They also provided the name of the person answering the query.
11 grudnia 2024
Opinia niezależna
Odpowiedź od ARTEMEST
Dear Gillian,
Thank you so much for your kind feedback!
We’re thrilled to hear that the lamp arrived in perfect condition and that our Customer Service Team was able to assist you promptly with your query. We always strive to provide clear and helpful information, and it’s wonderful to know that you appreciated the personal touch of having the name of the person helping you.
We look forward to serving you again in the future!
Warm regards,
Artemest Concierge Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
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Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.