Order description was deceptive& I paid $140 for plastic coasters- shame on me. But shame on them for price gauging and basically impossible return as customer responsible to ensure “perfect condition... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Beautiful, unique, delicate product! We bought the espresso cups as a memory of our visit to Rome because the apartment where we stayed (Rocco Forte, near the Spanish Steps) had these and more as th... Zobacz więcej
Reakcja na opinię
Artmest offers some of the best homeware items out there. While we had a slight snag in the initial delivery, the team was quick to course correct and help the situation of hand. My items finally arri... Zobacz więcej
Reakcja na opinię
We bought a stunning photo album, handmade in Italy, that was on a friend's baby shower registry. Artemest's concierge helped us understand shipping times, worked with us on including a gift card we p... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Artemest is the online destination for luxury Italian furniture and home décor. Get interior design ideas and shop unique collections from fine artisans.
Dane kontaktowe
Via Savona 97, 20144, Milano, Włochy
- +39 0236634040
- concierge@artemest.com
- artemest.com
4,5
Doskonała
606 recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Fantastic Album
The album I ordered is beautiful and completely lives up to the online description. Extremely high quality.
28 marca 2024
Odpowiedź od ARTEMEST
Dear Aaron,
Thank you for your wonderful feedback!
We’re thrilled to hear that the album met your expectations and that you found it to be of extremely high quality. We appreciate your support and hope you enjoy your purchase!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Erstklassige Ware bei schnellem und sicherem Versand
Erstklassige Ware, sehr hohe Qualität, schnellstmöglicher Versand, sehr gute Verpackung der Ware.
19 marca 2024
Odpowiedź od ARTEMEST
Lieber NEumann,
Vielen Dank für Ihr tolles Feedback! Es freut uns zu hören, dass Sie mit der Qualität unserer Produkte sowie mit dem schnellen und sicheren Versand zufrieden sind. Wir schätzen Ihre Unterstützung und freuen uns darauf, Sie bald wieder bedienen zu dürfen!
Mit freundlichen Grüßen
Artemest Concierge Team
concierge@artemest.com
Artemest made custom order easy.
It was easy to order a customer made piece, and did took less time than quoted.
11 marca 2024
Odpowiedź od ARTEMEST
Dear Anna,
Thank you for your feedback! We’re delighted to hear that your custom order process was easy and that it arrived sooner than expected.
Your satisfaction is our priority, and we look forward to helping you again in the future!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Faster than expected special order…
Faster than expected special order delivery. Great quality. Awesome
11 marca 2024
Odpowiedź od ARTEMEST
Dear Gary,
Thank you for your fantastic review!
We’re thrilled to hear that your special order arrived faster than expected and that you’re pleased with the quality. We appreciate your support and look forward to serving you again!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Odpowiedź od ARTEMEST
Dear Peter,
Thank you for your lovely feedback!
We’re delighted to hear that you find the glass gorgeous and plan to buy more from the collection.
We can’t wait to assist you again!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
One of my favourite websites
One of my favourite websites. Amazing selection, great taste. For all purses. Thank you.
8 sierpnia 2023
Odpowiedź od ARTEMEST
Dear Celine,
Thank you for your kind words.
We are really glad that you love our website and our selection of handcrafted items. We work really hard to find and select the best pieces only.
We will be really happy to assist you again in the future.
Best,
Artemest Concierge Team
concierge@artemest.com
Great Art
Just as advertised. Fantastic piece of art.
The packaging and the the service are great.
29 lutego 2024
Odpowiedź od ARTEMEST
Dear Michelangelo,
Thank you for your beautiful words.
We are really glad that you enjoyed your shopping experience with us and that all went smoothly. We take extra care in trying to provide the best and most efficient service to all our clients.
We will be really happy to assist you again in the future.
Best,
Artemest Concierge Team
concierge@artemest.com
The website was beautiful
The website was beautiful. The glasses that I ordered were exactly as pictured. The checkout process was easy. I got my glasses in a short period of time. They are arrived in perfect condition and I absolutely love them! They are a beautiful quality, and very unique in style.
6 marca 2024
Odpowiedź od ARTEMEST
Dear Leslie,
Thank you for your beautiful words.
We are really glad that you enjoyed your shopping experience with us and that you love your beautiful glasses. We hope that you will enjoy them in the coming years.
We will be really happy to assist you again in the future.
Best,
Artemest Concierge Team
concierge@artemest.com
Chiara Mason
Excellent and personalised service from staff in Italy on a delivery gone astray in customs on entry into Australia. Could not be faulted. Thank you!
26 lutego 2024
Odpowiedź od ARTEMEST
Dear Caroline,
Thank you for your kind words.
We are really glad that you enjoyed your shopping experience with us and that Chiara's help was precious in solving the matter at customs.
Do not hesitate to get in touch with us, we will be really happy to assist you again in the future.
Best,
Artemest Concierge Team
concierge@artemest.com
Wonderful business
Wonderful business, beautiful exquisite pieces and fabulous service.
10 stycznia 2024
Opinia niezależna
Odpowiedź od ARTEMEST
Dear Annick,
Thank you for your kind words.
We are really glad that you love our website and our selection of handcrafted items. We work hard to find and select the best pieces only.
Do not hesitate to get in touch with us, we will be really happy to assist you again in the future.
Best,
Artemest Concierge Team
concierge@artemest.com
After spending somewhere between…
Really good customer service! Some of the items are definitely worth the price like my stunning GIOIA BEIGE NIGHTSTAND and Antinoo head bust made by Artisans at Galleria Romanelli. However, some items are a little questionable in terms of the quality and the price, just make sure to read the description of the items well and ask the concierge for more photos if making a big purchase. Overall, I recommend Artemest!
19 grudnia 2023
Opinia niezależna
Odpowiedź od ARTEMEST
Dear Stitich,
Thank you for your thoughtful feedback!
We’re glad to hear that you had a positive experience with our customer service and are enjoying your stunning GIOIA BEIGE NIGHTSTAND and Antinoo head bust.
We appreciate your advice regarding item descriptions and encourage all our customers to reach out for more information when needed.
Thank you for recommending Artemest, and we look forward to assisting you again!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Excellent quality and Speedy delivery.
20 listopada 2023
Odpowiedź od ARTEMEST
Dear Lina,
Thank you for your kind words.
We are really glad that you love our website and the quality of our handcrafted items. We work really hard to find and select the best pieces only.
We will be really happy to assist you again in the future.
Best,
Artemest Concierge Team
concierge@artemest.com
Customer Service
Artemest and the concierge team did an outstanding job with assisting me! They went over and above in the process and they were such a pleasure to work with!! Many thanks and I do appreciate all of your assistance!!!
Ellen T
1 grudnia 2023
Opinia niezależna
Odpowiedź od ARTEMEST
Dear Ellen,
Thank you for your beautiful words.
We are really glad that you enjoyed your shopping experience with us and that all went smoothly. We take extra care in trying to provide the best and most efficient service to all our clients.
We will be really happy to assist you again in the future.
Best,
Artemest Concierge Team
concierge@artemest.com
Mit der Ware + Abwicklung voll zufrieden
Guter Kundenservice. Die Lieferzeit war viel kürzer als im Angebot angegeben.
Der Kundenkontakt funktioniert super. Die Ware war super und sicher verpackt.
Die Hippo-Skulptur ist wunderschön und von guter Qualität (keine Macken)!
Alles bestens :–)
22 listopada 2023
Opinia niezależna
Odpowiedź od ARTEMEST
Lieber Fred,
Vielen Dank für Ihr tolles Feedback! Es freut uns zu hören, dass Sie mit unserem Kundenservice, der schnellen Lieferung und der sicheren Verpackung zufrieden sind. Wir sind begeistert, dass Ihnen die Hippo-Skulptur gefällt und Sie mit der Qualität zufrieden sind. Ihre Zufriedenheit bedeutet uns viel, und wir freuen uns darauf, Sie bald wieder bedienen zu dürfen!
Mit freundlichen Grüßen,
Artemest Concierge Team
concierge@artemest.com
So more beautiful than the others
The company site is easy to navigate , very esthetic , very original : so different , so more elegant than many other sites .
All the products shown are interesting , high quality ,When you buy , delivery is fast .
9 listopada 2023
Odpowiedź od ARTEMEST
Dear Mrs Brion,
Thank you for your beautiful words.
We are really glad that you enjoyed your shopping experience with us and that you love the quality of our items. We take extra care in trying to provide the best and most efficient service to all our clients.
We will be really happy to assist you again in the future.
Best,
Artemest Concierge Team
concierge@artemest.com
Odpowiedź od ARTEMEST
Cara Cristina,
Grazie per il tuo feedback! Siamo felici di sapere che hai apprezzato la puntualità e la velocità della consegna. La tua soddisfazione è molto importante per noi. Speriamo di servirti nuovamente presto!
Cordiali saluti,
Artemest Concierge Team
concierge@artemest.com
Great customer service
8 listopada 2023
Odpowiedź od ARTEMEST
Dear Carrie,
Thank you for your beautiful words.
We are really glad that you enjoyed your shopping experience with us and that our customer service was helpful during the whole process. We take extra care in trying to provide the best and most efficient service to all our clients.
We will be really happy to assist you again in the future.
Best,
Artemest Concierge Team
concierge@artemest.com
Efficient to correct shipping mistake
6 listopada 2023
Odpowiedź od ARTEMEST
Dear Ale,
Thank you for your feedback! We’re glad to hear that our team was efficient in resolving the shipping mistake. Your satisfaction is important to us, and we appreciate your understanding.
If you need any further assistance, please don’t hesitate to reach out!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Beautiful pieces, very prompt service
Beautiful pieces (the Blade Runner old fashioned glasses), very prompt service, product is packed well to arrive intact. The entire experience was positive!
6 listopada 2023
Odpowiedź od ARTEMEST
Dear Lance,
Thank you for your fantastic feedback! We’re delighted to hear that you loved the Blade Runner old-fashioned glasses and that you had a positive experience with our prompt service and packaging. We appreciate your support and look forward to serving you again soon!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
EVERYTHING WAS GREAT JUST WISH THERE…
EVERYTHING WAS GREAT JUST WISH THERE WAS A DIRECT PERSON TO SEND PO'S TO FOR TRACKING PURPOSES AND QUESTIONG. LIGHT LOOKS AMAZING.
30 października 2023
Odpowiedź od ARTEMEST
Hi Tanya,
Thank you for your feedback, it really helps us to grow and constantly improve our performance.
Please be aware that we have a dedicated team for each part of the order cycle (pre-, post-sales, and order management) that keeps the client updated and always available for any requested updates, to not hesitate to get in touch with us if you have any questions or new requests.
We do hope to work again with you in the future.
Best,
Artemest Trade Team
trade@artemest.com
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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