Archie Lloyds Hair Extensions Recenzje 

98
Wynik TrustScore: 4 na 5

3,9

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Awful awful hair Matted after 1 months use. Having to buy new hair now after spending all that money… Hair was like straw after washing and drying, couldn’t even get a comb through it Customer s... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Hair is amazing quality, best I’ve gotten! Customer service is excellent, can get through to them and ask any questions🙌🏼 will definetly be repurchasing, seamless experience.

Reakcja na opinię

Oceniono na 5 z 5

I had bought from hairkings for years until I found Archie Lloyd’s. Their hair doesn’t compare to any other brand. So much smoother, feels like real hair, looks more realistic, washes so much better,... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I had such a great experience doing the weft course! The training was really informative and hands on, and I left feeling confident and excited to get started. The girls running the course were so fr... Zobacz więcej

Informacje dotyczące firmy

  1. Dostawca przedłużeń włosów

Napisane przez firmę

Award-Winning Hair Extensions Supplier & Training Academy With a global network of stockists and a dedicated following on social media, we deliver exceptional hair extensions that boost your confidence and help you look and feel your best. From premium professional extensions to easy clip-in options, and backed by our award-winning training academy offering over 12 advanced extension methods, we’ve got everything you need to elevate your style. We're Here for You! Our friendly customer service team is ready to assist you via email, phone, or social media DMs. Available Monday to Friday, 8am to 5pm, we guarantee a response within 48 hours. Whether you need help with color matching or selecting the ideal product, our expert team is here to guide you. We ship to over 190 countries in local currencies, with express delivery options for UK and Ireland customers. Please note: We will only respond to reviews that have an order number attached.


Dane kontaktowe

3,9

Dobra

Wynik TrustScore: 4 na 5

98 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 66% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,9

Wszystkie recenzje

(98)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 10

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Oceniono na 5 z 5

Excellent

Donna and her team were so helpful with choosing what extension type and shade would best suit my hair, my styling needs and budget. Will absolutely use their services again!

19 grudnia 2024
Opinia niezależna
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Odpowiedź od Archie Lloyds Hair Extensions

Hi Denise,
Thank you for trusting us with your hair needs! We’re delighted Donna and our team could provide a personalised experience for you. We look forward to working with you again! Love, The AL Team x

Oceniono na 5 z 5

All round excellence

Excellent service and items. Great customer service also very prompt & professional
Would highly recommend

29 listopada 2024
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Odpowiedź od Archie Lloyds Hair Extensions

Hi Sonya,
Thank you for taking the time to share your experience! We’re so happy to hear you’re satisfied with our service and products. Your recommendation is greatly appreciated! 😊💖 Love, The AL Team x

Oceniono na 5 z 5

Obsessed with these extensions

Obsessed with these extensions!
Honestly, I’ve never had extensions last this long—over a YEAR and still looking flawless! The quality is unmatched, super soft, and easy to maintain. Plus, their customer service? Literally a 10/10, so friendly and quick to help. If you’re on the fence, just do it. You won’t regret it!

22 listopada 2024
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Odpowiedź od Archie Lloyds Hair Extensions

Hi Lydia,
Thank you for the incredible feedback! We’re beyond happy to hear that your extensions have lasted and stayed flawless for so long. We’re also so glad you loved our customer service—it means so much to us! 😊- Love The AL Team x

Oceniono na 5 z 5

Such a professional company that cares…

Such a professional company that cares about their customers, hair quality is amazing with a great range of colours, still love my hair and it has been in a while now! Highly recommend 10/10 xx

17 grudnia 2024
Opinia niezależna
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Odpowiedź od Archie Lloyds Hair Extensions

Wow, this made our day! 💕We're thrilled to hear you’re loving your hair and the color range. It means the world to us that you're happy with the quality and service. 💕 10/10 customers like you make it all worthwhile!- The AL Team x

Oceniono na 5 z 5

Good quality

The customer service was excellent with any questions I had about transport and delivery, they delivered really good quality hair. I ordered custom 20 inch nanos and will definitely buy from here again. I highly recommend if you’re looking for good quality extensions that will last.

9 października 2024
Opinia niezależna
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Odpowiedź od Archie Lloyds Hair Extensions

Hi Ella Grace,
Thank you so much for your lovely feedback! 🌟 We’re so happy you’re loving your custom 20-inch nanos and that we could answer all your questions. Your recommendation means everything to us, and we look forward to seeing you back soon for more amazing extensions!- The AL Team x

Oceniono na 5 z 5

Incredible!

Donna was amazing! She was so informative and kind. I’ve been using this company for a while and I’ll never change! I highly recommend Donna and her business for your needs!

13 grudnia 2024
Opinia niezależna
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Odpowiedź od Archie Lloyds Hair Extensions

Thank you for sharing your experience! Donna truly goes above and beyond, and we’re so glad she was able to help you. Your loyalty and recommendation mean so much to us, and we look forward to serving you for years to come!- The AL Team x

Oceniono na 5 z 5

Great hair quality that actually lasts.

Great hair quality that actually lasts.
I find with other brands hair will thin out at the ends. Not with these wefts, I’m blonde I use the hair myself life span is great , no shedding, tangles.

Very happy customer

Their customer service deserves a raise for being so responsive ❤️

24 października 2024
Opinia niezależna
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Odpowiedź od Archie Lloyds Hair Extensions

Hi Shauna,
We’re beyond happy to hear you’re loving your wefts! 🥰 It’s great to know the quality and longevity are meeting your standards. Your kind feedback about our customer service has made our day – thank you for noticing the hard work we put into supporting our customers. ❤️- The AL Team x

Oceniono na 5 z 5

Best experience ever

Best experience ever! 🖤
The hair quality is absolutely stunning—it’s soft, shiny, and doesn’t tangle at all.

28 listopada 2024
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Odpowiedź od Archie Lloyds Hair Extensions

Hi Aryna,
This is amazing to hear—thank you so much! 🖤 We’re over the moon that you’re loving the stunning hair quality. Soft, shiny, and tangle-free is what it’s all about! Can’t wait to serve you again!- The AL Team x

Oceniono na 5 z 5

Could not recommend them more

Could not recommend them more! They were so helpful and quick to respond and answer any questions. Love my extensions, such good quality🥰🥰

6 listopada 2024
Opinia niezależna
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Odpowiedź od Archie Lloyds Hair Extensions

Hi Katie, Wow, thank you for such a kind review! 🥰 We’re thrilled you love your extensions and found our team helpful and responsive. Your support and recommendation mean everything to us!- The AL Team x

Oceniono na 5 z 5

They thought of EVERYTHING

They thought of EVERYTHING! 💎
Obsessed is an understatement! The hair is so soft and natural, and the aftercare products keep it looking flawless. 🧴 I couldn’t believe the free gifts—they were the cutest touch and showed how much care this brand puts into their customers. And their customer service? Literal angels. Highly recommend!

21 listopada 2024
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Odpowiedź od Archie Lloyds Hair Extensions

Hey Kaylee, thank you so much for your kind words. We totally agree that our hair extensions are the most natural extensions on the market! We hope you love them - The AL Team x

Oceniono na 5 z 5

Best decision EVER

Best decision EVER! 💇‍♀️
These extensions are LIFE. They’re so natural-looking and high-quality—it’s crazy they last for over a year. Customer service even helped me pick the perfect color match, and it’s chef’s kiss. Don’t waste your money on anything else. These are IT.

5 listopada 2024
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Odpowiedź od Archie Lloyds Hair Extensions

Hey Amella, thank you so much for your kind words. We are so glad you love our extensions are much as we do! - Love, AL Team x

Oceniono na 1 z 5

Disappointing experience with Archie Lloyd’s hair extensions

I purchased four packs of i-tip extensions from Archie Lloyds and received two different types of extensions, both labeled as i-tips by the company. One type appears to be an older version, but the end of so thick that special beads had to be ordered to install them.

When choosing where to purchase my extensions, I conducted extensive research, and Archie Lloyds came highly recommended. Unfortunately, my experience has been extremely disappointing. While they did send me a free pack of hair, it was the wrong color and the wrong length, making it unusable for my needs.

I spoke directly with the owner, who has refused to take full responsibility for the issue. While she offered to exchange the thicker extensions for the regular kind, she insists that I cover the cost of shipping, which is particularly expensive as it involves sending the package to Ireland.

I have also heard from others who have had negative experiences with this company, and I now regret my decision to purchase from them.

9 października 2024
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Odpowiedź od Archie Lloyds Hair Extensions

Thank you so much for sharing your feedback with us. At Archie Lloyds, we genuinely care about every customer’s experience and strive to ensure all our customers feel supported and valued. While we’re truly sorry to hear that your experience didn’t meet your expectations, we’d like to take a moment to address your concerns and offer some clarity.

I-Tip Extensions: The products you received are both i-tip extensions, and any trained specialist would recognise that they are designed to be installed in the same way. One of the variations you received is from an earlier collection, which features a slightly thicker tip, but it is still fully functional and fit for purpose.

Complimentary Hair: The pack of hair you referred to was provided as a goodwill gesture, free of charge, in an effort to assist you. While we understand it did not meet your specific requirements, we would like to clarify that this was not a product you purchased.

Returns Period and Policy: Your purchase was made outside of our returns period, and the products were clearance items clearly marked as non-refundable and non-exchangeable. However, in the spirit of going above and beyond for our customers, we offered to make an exception by allowing a return. As per our policy, which was agreed to at checkout, return shipping costs are always the responsibility of the customer.

Customer Service Efforts: Our team worked extensively to address your concerns, spending countless hours answering your queries, even outside of our regular office hours. It’s important to us that every customer feels supported, and we regret that despite our best efforts, we weren’t able to fully meet your expectations.

Your feedback is incredibly important to us, and we are grateful for the opportunity to improve. While we are disappointed that your experience wasn’t as positive as we hoped, please know that we remain committed to providing the best service possible. If there’s anything else we can do to assist you, we’re just a message away.

- The Archie Lloyd's Team x

Oceniono na 5 z 5

Excellent customer service and I was…

Excellent customer service and I was colour matched just by a photo, this shows how well Donna knows her extensions.

The hair is so sleek, lightweight and shiny! Wasn’t sure of the genius weft when i was presented with the options Donna offers but we discussed at length how i style my hair and how I wanted them to be discreet. So glad i went for the genius weft it is incredible.

A very happy customer and already i feel more confident with my new hair.

I love my hair and it’s only day one. Thank you so much x

16 listopada 2024
Opinia niezależna
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Odpowiedź od Archie Lloyds Hair Extensions

Thank you so much lisa it was a pleasure helping you and you look stunning. Have a lovely Christmas x

Oceniono na 5 z 5

Archie Lloyd’s are a very competent…

Archie Lloyd’s are a very competent training academy, with a brilliant WhatsApp service with any questions you may have throughout your course . Would definitely recommend .

18 września 2024
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Odpowiedź od Archie Lloyds Hair Extensions

Hi Lisa, Thanks so much for leaving this lovely review & choosing to do your hair extension training with us! My name is Donna the CEO and we pride ourselves to go above & beyond for all our students so they have the best understanding possible! If you need any further assistance, please do reach out x

Oceniono na 5 z 5

I've found the customer service at…

I've found the customer service at Archie lloyds to be excellent, nothing is too much trouble, very helpful and friendly. The hair is excellent quality too, would definitely order again from them the service is excellent 😊

8 października 2024
Opinia niezależna
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Odpowiedź od Archie Lloyds Hair Extensions

Hi Clare, Thanks so much for leaving this lovely review. My name is Donna the CEO, we pride ourselves in providing our clients with the best possible customer service we are so grateful to have you as part of the Archie Lloyd's community x

Oceniono na 5 z 5

Exceptional quality genius weft

Exceptional quality genius weft

This is the second time I purchase this item and will purchase again when needed. Cannot rave enough about the exceptional hair quality and the best part, the extra mile the owners go to assist a person. Thank you for your amazing assistance, much appreciated.

17 września 2024
Opinia niezależna
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Odpowiedź od Archie Lloyds Hair Extensions

Hi Irene,
Thanks so much for leaving this lovely review. My name is Donna the CEO and my current favourite product is our new genius wefts. We are so glad you love them and have you a part of the Archie Lloyd's hair community x

Oceniono na 3 z 5

First time buyer

First time purchasing from here and if the hair was awful I wouldn't use again.
Communication isn't great, having to chase eta, ask has the item been dispatched to find it hadn't, promised to send it one day sent it the next.
The hair quality is stunning, however, the colour pictured isn't a true representation of the colour unfortunately.

29 sierpnia 2024
Opinia niezależna
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Odpowiedź od Archie Lloyds Hair Extensions

Good morning, and thank you for your feedback. My name is Donna, and I’m the owner of Archie Lloyds. I apologize that our level of communication didn’t fully meet your expectations. I understand that you placed a pre-order, and I can see from our records that we informed you we would receive the item from our factory on Wednesday, the 28th, and dispatch it as soon as it was available. I'm pleased to confirm that we dispatched your order on the same day and upgraded your postage to next-day delivery.

I'm glad to hear that you are satisfied with the quality of the hair. Regarding the colour, we appreciate your input and understand that it can be challenging to determine the exact colour match online. As colours can appear differently due to various lighting conditions and screen settings, we recommend using colour rings whenever possible. Our team is also available to assist with colour matching to ensure you get the best possible match.

Thank you again for your review and for choosing Archie Lloyds. We value your business and are here to help with any future needs you may have.

Oceniono na 5 z 5

I've been lucky enough to do some…

I've been lucky enough to do some courses with archie Lloyds. I've done mesh integration and male hair loss topper .
I can honestly say the communication has been outstanding. 🙌🏼
The lady is lovely nothing too much for her ! Really friendly and understanding. I've been having a bit of a hard time atm with my parter being seriously ill and they have been so kind and supportive.
There hasn't been anything to small for them I've message at any time and get a response.
The videos sent were clear and really helpful.
I have enjoyed every second of my time doing it and I feel fully supported moving forward. I've done other courses with other companies and archie Lloyds have been a extremely positive experience and just brilliant.
I'm just about to do another and really looking forward to it ! I'd definitely recommend them .
Oh and the quality of products and hair is outstanding.
I love there range. Stunning!
Thank u! thank u !Archie Lloyds for being so amazingly brilliant!

18 lipca 2024
Opinia niezależna
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Odpowiedź od Archie Lloyds Hair Extensions

Hi Emma, thank you so much for your kind words. Thank you for taking your time to write this review- AL Team x

Oceniono na 1 z 5

ALERT!! DO NOT DO BUSINESS WITH THIS WOMAN.

I have never left a review on any site at any time before but the experience I had with the lady who owns Archie Lloyds in Newry, was the worst I have ever experienced. I had developed alopecia in a very rapid manner and was feeling extremely vulnerable. I went from having a full head of hair to being completely bald in a period of 5 weeks. I had arranged a consultation with the owner and had agreed to purchase a human hair wig, at a cost of £950. Being a young single mother of 3 children, this was an amount of money I did not have but fortunately I had a friend who loaned me the deposit of £480.

I was told the wig would take 4-6 weeks to deliver but I got a voicemail on the 7th week telling me that the wig was now ready for collection, or that she could post it out to me. This caused the alarm bells to ring immediately, as she had agreed to provide a specific inhouse stylist who was known locally, who would be able to cut and style the wig, to suit the features of my face. This was also the specific reason I decided to buy from her, because of the personalised service, which was part of the deal, from a stylist I knew and trusted.

When I contacted the owner about the stylist, who we had previously agreed was going to be styling my wig and an integral part of the deal, she said “she’s actually off at the minute if there’s a salon you would like to go, I’d be happy to cover the charge”. This was not acceptable to me because the stylist was the deciding factor in my buying decision. Fortunately, I had the number of the stylist on my phone and I phoned her immediately, only to find out that she was actually in work. Once this happened, I knew I couldn’t trust this woman and for ethical reasons, I didn’t want to do business with her under any circumstances.

I also have the timestamp and screenshots of this on my phone. I was told a moving story by the owner where this stylist had helped another girl from Banbridge who had lost all of her hair and that the inhouse stylist was full of satisfaction because she was able to put a smile on this young girl’s face. I was able to speak to the stylist later on that day and found out that she knew about the girl but that this story had been totally manufactured. The stylist also walked out from the business later on that day because she found the owner’s business practices highly unethical and she was not employed as a stylist in that business. I later found out that the stylist wasn’t even consulted about our agreement.

I told the owner I was coming in the afternoon to get my refund because she had violated the terms of our agreement and I wasn’t going to take a chance on someone I didn’t know, styling an expensive wig, outside of Archie Lloyds premises. When I got there, she had locked up her premises and went away but I waited for a considerable time with a friend at a café across the street, until we saw her arrive back. I believe she was hiding from me. When we approached her, she was incredibly aggressive and asked us to come upstairs but we said no and I remained standing on the street. She refused to give me a refund and refused to address the issue of her not providing the stylist and we left, informing her that we will be taking her to the small claims court to resolve the matter. A few hours later I was contacted by the PSNI because she made an allegation that my friend had assaulted and threatened her but that she didn’t want to press charges. This was totally fabricated and the specific reason I decided to leave this review. I would seriously warn any person from doing any sort of business with this woman, as she is highly unethical and cannot be trusted.

I would also suggest anyone reading this review check out the “Archie Lloyds Hair Extensions’s flagging activity” under the “Customer Activity” page on Trustpilot. What you will notice is the following factually accurate and indisputable statistics, which do not violate the Trustpilot terms of service…

“Archie Lloyds Hair Extensions flagged 9 of their reviews a total of 10 times.”
“88% of those cases turned out to be invalid.”
It appears that most, if not all, of the negative reviews are systematically challenged by Archie Lloyd’s, even if they’re 100% honest and accurate.
It also states that Archie Lloyd’s “hasn't replied to negative reviews for the past 12 months.” I think this is because she would rather have them removed, rather than have transparency.
It also shows that out of the total of 40 reviews left on Trustpilot, the majority of them are negative. It shows that 45% of them are positive, while 48% of them are negative.

25 lipca 2024
Opinia niezależna
Oceniono na 5 z 5

Customer service is always amazing

Customer service is always amazing! They’re always willing to answer all my questions and help me with any issues I have

11 czerwca 2024
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Odpowiedź od Archie Lloyds Hair Extensions

Morning Kaitlyn thank you so much for your order and wonderful review, we stride to provide the best customer service in the hair industry. We look forward to your future purchases and if you need any assistance don't hesitate to contact us.

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