Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I will order from them again. I'm just getting started with welding and Arccaptain was recommended by a colleague. For my first order, I only needed a helmet and gloves. Prices were excellent and deli... Zobacz więcej

Oceniono na 5 z 5

Great experience. Initial order was placed through website. Made some mistakes. Ordered Friday. Noticed mistakes Saturday morning. Contact through email got a response by Tuesday the following week. I... Zobacz więcej

Oceniono na 5 z 5

Product works great used the plasma cutter often in my shop. I built a rear bumper for my skidsteer. Unfortunately short time after building that bumper. I had a capacitor fail on the plasma cutter an... Zobacz więcej

Oceniono na 1 z 5

Poor experience on the 200, the welder looks great when it arrived. Put the 2lb spool on and the wire feeding motor isn't working at all. 2weeks later after calls and multi emails, I'm shipping the un... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z artykułami spawalniczymi
  2. Spawacz aluminium
  3. Producent metalu
  4. Spawacz

Napisane przez firmę

Arccaptain provide with the high quality welding machine including MIGwelder, TIG welder, stick Welder ,plasma cutting machine and welding accessories at a a competitive prices . As a digital welding machine manufacturer, ARCCAPTAIN's mission is to let more people who love welding and have DIY welding needs use our machines and fall in love with our machines. More than 300 dealers in over 100 different countries have found success selling our welding equipment over the past two decades. At the same time, in order to ensure the quality of digital welding machines and popularize better welding technology, all our products have passed the test of TÜV&CSA witness laboratory, and we established a R&D center for welding machines.


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

100 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Brak historii zapraszania do wystawiania recenzji

Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 66% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

received my ac200 in two days,i…

received my acg200 from arccaptain in two days,i repaired a post driver with it. it does a good job. I have not gotten 220 set up yet. well up date after a little more welding and getting 220 hooked up. so far I highly recommend this company and the machine.

23 czerwca 2024
Opinia niezależna
Oceniono na 5 z 5

Great little welder.

After much debate I decided to purchase the Arccaptian Tig 200P. As an amateur 81 year old guy I found this welder very easy to use. I practiced a little and was making some decent welds. I had not used the pulse function yet but decided to try it. The pulse function is a game changer for me. I made a box out of 1/8" thick aluminum using pulse tig and it looked great. I highly recommend this Arccaptain Tig 200P welder.

18 czerwca 2024
Opinia niezależna
Oceniono na 5 z 5

Great value & Customer Service.

Great value and responsive customer service. I looked at a lot of other welders before choosing these and had a number of questions quickly answered. I can't wait to get my hands on my new Welders!

20 czerwca 2024
Opinia niezależna
Oceniono na 5 z 5

Love Love Love these machines!

I own just about every welder this company makes along with their plasma cutter. I am not only pleased with them but for the money would put them against any company in their price points and against several levels higher. The Arc200 is an amazing little stick welder. The MiG 130 and 200 are unbelievable with features the competition can’t touch at these price points. The Tig200P is unbelievable and I would put against any Tig machine under $1.5K. All of their machines have excellent warranties and their customer service is really good. Of course you’re always going to be able to find something you don’t like but for the value and functionality of these machines, Arccaptain can’t be beat.

6 czerwca 2024
Opinia niezależna
Oceniono na 5 z 5

Arc captain is great

Arc captain is great! Their welders are really nice. They work just as good as Lincoln or miller machines in my opinion. At 90% less cost.

6 czerwca 2024
Opinia niezależna
Oceniono na 1 z 5

Complete lack of any customer service/support

I got an ACDC Tig machine a few weeks ago. The machine does well with steel, however it will not work on the AC/aluminum setting. I've contacted ArcCaptain who told me to send pictures of my welds with aluminum. I sent pictures along with a description of the settings used on the aluminum. I've heard nothing from the company. I've tried to call the number on the website. No one responds or picks up the phone. No one has gotten back to me with regards to how the machine is 'performing.' I chose this company because it states a 5 year warranty on the machine, however given the lack of customer service I can now see they don't care at all about the consumer once you have purchased the equipment. Purchase here at your own risk. Cross your fingers that you get a good machine with all the parts because there will be no support afterwards and the warranty seems useless.

2 czerwca 2024
Opinia niezależna
Logo Arccaptain

Odpowiedź od Arccaptain

I am very sorry to hear that there is a problem with the machine you are using. I think there must be some misunderstandings. We will not ignore any customer's request. We will always maintain communication channels with customers. I hope you can solve the problem.

Oceniono na 5 z 5

This machine is absolutely amazing

This machine is absolutely amazing. I have done a huge amount of sheet metal work with it. It does the work very consistently. I would absolutely buy it again. Highly recommend

21 lutego 2024
Opinia niezależna
Logo Arccaptain

Odpowiedź od Arccaptain

Thank you for your recognition, which gives us great motivation

Oceniono na 2 z 5

I got my Mig 200 missing parts!!! see update

I got my Mig 200 delivered on May 4 2024. It did not come with 0.6V roller or any 2LB wire rolls,etc as shown on the Arccaptain website.
Update Apparently I have been told they do not supply any of those items for the Mig 200. Who knew??? There website for ordering lacks a WHOLE bunch of transparency when ordering the Mig 200 mig welder. Well see if they improve on it so no one else is disappointing. I was fooled in part because they have given away this model, Mig 200, with all kinds of stuff eg helmet, wire, gloves etc to countless, probably 20 U Tubers, for there review. This gives the viewer a FALSE impression when the U Tubers do an unboxing to see what they got ( a lot more than what I was expecting based on the U Tubers unboxing) and then the U tuber turn around and give you a discount code to get one!!!! WOW!!!!

2 maja 2024
Opinia niezależna
Logo Arccaptain

Odpowiedź od Arccaptain

I have followed up on your issue, and our colleagues have informed me that your problem has been resolved, and they have received your thanks. We truly appreciate your support for our product. We also apologize for any misunderstanding caused by the shipping process. We are glad that you have successfully received all the ordered products. We look forward to your feedback again

Oceniono na 1 z 5

Arccaptain sold me new but shipped refurb, repacked, or B stock

I purchased a new Arccaptain ac dc 200 welder from the Arccaptain website and was sent a repackaged welding machine with fingerprints and scuff marks all over the digital display. It is like a "B" stock or someone else's returned item. As I opened the cartons it was immediately obvious it was repackaged in a hurry. The manual was under the unit's feet and was mangled there, the cord was pinched between the styrofoam blocks and the frame, permanently welding the styrofoam to the power cord and with the large bulky cord end connector left in front of the digital display leaving scuff marks and scratches on the unprotected digital display. I sent 15 photos of the damages and it took 3 days to get any response, which was basicaly a denial. So I contacted my credit card company and opened a dispute, something I have never done before. Still not resolved and it's going on a week since I contacted them. Initially I asked for an exchange which they ignored. So now I just want out, cancel the whole thing. Going on a week now, no word from them. I still need a welding machine though.

After a couple of weeks passed I heard from arc captain, they said they were all on holiday in China was why no response. They wanted me to call an outfit in Tennesee to return the unit. I called and left a message. A week later I called again and this time that outfit sent a shipping label, so I sent it using that label.

Wednesday, March 20, 2024, still no welding machine here. Still waiting for the new machine they promised. If or when it arrives in new undamaged condition I will tell the credit card company the transaction is fixed and to drop the dispute. We'll see what arc captain does in the coming weeks.

7 lutego 2024
Opinia niezależna
Logo Arccaptain

Odpowiedź od Arccaptain

I'm very sorry for the issue that has occurred. We can understand your feelings, and as such, we are committed to actively addressing your concern. If you wish to return the product, I will support that decision. However, I would like to clarify a few points:

We guarantee that the machines we sell are brand new. However, we cannot control some accidental situations caused by logistics and transportation. I believe this was an incident of violent transportation, which we will continue to monitor closely.
We have been actively working to resolve your issue. We do not refuse anyone's inquiries, and we will investigate the cause of any delayed responses.

Update:We completed your refund and you filed a chargeback with the bank credit card company, I believe the money has been refunded to your account, if not please contact the credit card company, we did not get any money. When the dispute is not closed, it is difficult to ship new machines.

Oceniono na 5 z 5

Excellent customer service

Initially purchased the MIG 200. Unfortunately, there was an issue with it. I contacted customer service sent them a video. They immediately recognized the issue and sent me a brand new unit immediately. I have to say that I judge a company by its customer service. so far they have been great. As for the machine I have already used it on multiple projects using stick, MiG gas and flux. it seems to be working very well on both 110 and 220. I look forward to many winter projects with this.

28 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

5 star customer service

I have been wanting to try tig welding for a long time. I did research and found Arc Captain 200P acdc welder to be the best bang for the buck.
It arrived and I had a problem with no gas flow.
I made a comment on Arccaptain Facebook page and got help from customer service the first day!
They sent me a brand new set up within 10 days!!!
Now I am tig welding and it's awesome!!!
Shout out and 5 stars to whoever is running customer service!
I know where I'm going for my next purchase. I have my eyes set on that auto helmet. Yeah!!!

11 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

I reciently ran into some YouTube…

I reciently ran into some YouTube videos on YouTube. All on the Arccaptain 200P AC/DC tig welder. I have been wanting one. So I pulled the trigger. I had it in less than a week. While I was waiting I ordered the cut50 plasma cutter. They both took less than a week to get here. Let me tell you, the 200p tig, what a welder. I’m new into it, and let me tell you, what a great looking welder, and it performs awesome. After three weeks into it, and watching more videos, and talking with other menbers on the Arccaptain community page, I am putting out some great welds. I talk with Arccaptain about every night, let me tell you, great great people! I’m super happy with what I bought, and I’ll be sure to keep giving them my business. At 220 amp, the duty cycle is 60% and all the welding I have done, I never hit the duty cycle! If you’re on the fence to buy from Arccaptain, do yourself a favor, hurry and get over that fence! You will be glad you did! For a budget welder, these cannot be beat!they are a high frequency welder, and they can make lighter that way. They have some new stuff coming out next year that will be bigger and better! My hats off to such a great company if Arccaptain!

They are trying to reach a community of welders who can’t go out and spend 3-6 grand on a welder, when theirs will do anything my millermatic 252 will do.

24 września 2023
Opinia niezależna
Oceniono na 5 z 5

Affordable and great quality and amazing customer service

First off I would like to say that the customer service is absolutely amazing. If I have a question they get right back with me quickly and second off the mig 200 Welder that I got first impression is a very nice Welder if your like me and you like to save money But still want a very good Welder then I suggest arccaptain welders , this company, hands-down is the place that I’ll go to for my welding needs affordable and great quality products and great customer service and the welder is great for what I need I race dirt track modifieds so I’m always needing to fix something with a welder and this was a perfect match for what I needed. I can put it in my trailer and use it at the dirt tracks for repairs and not only that it’s not heavy I love that about it and it welds great also and there welding helmets I wasn’t expecting it to look as good as what it does. It’s a very good quality welding helmet. I am super impressed with it. And it works great Don’t hesitate to buy one of their welders or any of their products you will not regret it.

25 września 2023
Opinia niezależna
Logo Arccaptain

Odpowiedź od Arccaptain

Thank you very much for your recognition and trust in the arccaptain brand. We will continue to work hard to provide customers with quality services.

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