Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I will order from them again. I'm just getting started with welding and Arccaptain was recommended by a colleague. For my first order, I only needed a helmet and gloves. Prices were excellent and deli... Zobacz więcej

Oceniono na 5 z 5

Great experience. Initial order was placed through website. Made some mistakes. Ordered Friday. Noticed mistakes Saturday morning. Contact through email got a response by Tuesday the following week. I... Zobacz więcej

Oceniono na 5 z 5

Product works great used the plasma cutter often in my shop. I built a rear bumper for my skidsteer. Unfortunately short time after building that bumper. I had a capacitor fail on the plasma cutter an... Zobacz więcej

Oceniono na 1 z 5

Poor experience on the 200, the welder looks great when it arrived. Put the 2lb spool on and the wire feeding motor isn't working at all. 2weeks later after calls and multi emails, I'm shipping the un... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z artykułami spawalniczymi
  2. Spawacz aluminium
  3. Producent metalu
  4. Spawacz

Napisane przez firmę

Arccaptain provide with the high quality welding machine including MIGwelder, TIG welder, stick Welder ,plasma cutting machine and welding accessories at a a competitive prices . As a digital welding machine manufacturer, ARCCAPTAIN's mission is to let more people who love welding and have DIY welding needs use our machines and fall in love with our machines. More than 300 dealers in over 100 different countries have found success selling our welding equipment over the past two decades. At the same time, in order to ensure the quality of digital welding machines and popularize better welding technology, all our products have passed the test of TÜV&CSA witness laboratory, and we established a R&D center for welding machines.


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

100 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Brak historii zapraszania do wystawiania recenzji

Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 66% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great tools at affordable prices!

I have been using my Mig 200 and the Plasma Cut 50 for the last 8 months and have been really pleased at how flawlessly they work. I would definitely recommend both of these items if you are looking for something like this & they are affordable.

10 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

Good product, good service and surprisingly good prices !

I truly appreciate that customer support has actually real humans.
You send request and you get real answer.
Everyone who ever had to deal with, for example, Amazon's Ai computer automatic customer service loophole knows what I'm talking about.
I also appreciate that the website works as a guide for what accessories fits to which machine. This is excellent especially for beginners. And welders itself. Not bad. You get reasonable quality for reasonable money. I'm getting tired of big brand welding manufacturers charging double or more for the machines and all accessories just because there is a sticker with their name on it.
So, Arccaptain ...
So far, so good 👍

10 lutego 2026
Opinia niezależna
Oceniono na 4 z 5

Great customer support!

-1 star due to missing items. I ordered the MIG200 “Megasaver” bundle and was missing the gloves and MIG accessories. I reached out to customer support and Shirley responded quickly. She verified the components and shipped out replacement items fast. I'm very satisfied with Shirley‘s support!

1 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

Receiving and setting up machine

I’ve had a few communications with Support, they have been very responsive and professional. I am in the process of setting up my MIG 250, No real difficulty in shipping, with a minor exception, the MiG wire and the welder were sent in two separate shipments, I was a little confused about that. Otherwise, it arrived in reasonable time.

5 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

Great customer Support!

I had some questions with my order that I thought of late last night and was shocked to receive a reply in such a short amount of time and have all my questions being answered in a single message. Usually I have to go back and forth with support teams but I was very satisified with Shirley's quick and concise response!

4 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

I have nothing but praise for this…

I have nothing but praise for this company. Any time I needed help I was able to get a response within the hour. As far as the product itself, everything works beautifully. I have made two purchases from them to help round out my garage and wouldn't hesitate to return for another if the time comes.

4 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

Decent CUT55 pro plasma cutter

Decent CUT55 pro plasma cutter. Definitely impressed. 35 year weld career & machines are finally affordable & not junky.

30 stycznia 2026
Logo Arccaptain

Odpowiedź od Arccaptain

Thank you for your kind words, Johnson! We're thrilled to hear that you're satisfied with our product. Your feedback means a lot to us. Have a great day!

Oceniono na 5 z 5

They have a really great product and…

They have a really great product and for the most part fast shipping

25 stycznia 2026
Opinia niezależna
Logo Arccaptain

Odpowiedź od Arccaptain

Thank you for your kind words, Derek! We're thrilled to hear that you're satisfied with our product. Your feedback means a lot to us. Have a great day!

Oceniono na 5 z 5

The customer service

The customer service. "I'm very satisfied with Shirley". Shirley was very responsive and made it her goal to ensure customer was satisfied with the support.

19 stycznia 2026
Opinia niezależna
Logo Arccaptain

Odpowiedź od Arccaptain

Thank you for your kind words! We're thrilled to hear that you're satisfied with our service. Your feedback means a lot to us. Have a great day!

Oceniono na 2 z 5

The 55XT cuts pretty well

The 55XT cuts pretty well.
The problem with these machines is that YOU CANNOT SEE THE LED AMPERAGE OR AIR PRESSURE SCREEN. The numbers are barely legible in the shop. Not visible at all outside.
Great for all you night welders I guess.

23 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

5 stars all around

5 stars all around. Shipping time was within days of ordering. Excellent price for what the machine says it can do. We had one issue trying to strike an arc wire welding. Sent Whitney a video of how the machine was set up and she caught the issue immediately. Did not have the polarity adapter connected. Made the connection and the machine works beautifully... Very satisfied with this company and their product.

20 stycznia 2026
Opinia niezależna
Logo Arccaptain

Odpowiedź od Arccaptain

Thank you for your kind words, Shelley! We're thrilled to hear that you're satisfied with our service and product. Your feedback means a lot to us. Have a great day!

Oceniono na 5 z 5

Good timely communication

Good timely communication. I'm very satisfied with Shirley

20 stycznia 2026
Opinia niezależna
Logo Arccaptain

Odpowiedź od Arccaptain

Thank you for your kind words, Brenda! We're thrilled to hear that you're satisfied with our service. Your feedback means a lot to us. Have a great day!

Oceniono na 5 z 5

Customer service

I ordered an Arccaptain Mig 200 and it arrived in perfect condition but missing the advertised selection of Mig wire drive rollers. I emailed customer service asking to please send them. They immediately contacted me to rectify the situation and within 2 days the rollers were in the mail. This was exceptional service and I highly recommend Arccaptain not only for the great service but for putting together an affordable and of excellent quality welding machine. Thank you Arccaptain.

14 stycznia 2026
Opinia niezależna
Logo Arccaptain

Odpowiedź od Arccaptain

Thank you for your kind words, Blair! We're thrilled to hear that you're satisfied with our service. Your feedback means a lot to us. Have a great day!

Oceniono na 5 z 5

So far so good

I ordered the new mig 205 MP, I just received it so I haven't had a chance to try it out yet, but so far my experience with Arccaptain has been very positive. I've had a couple questions and concerns while waiting to receive my order and they have been very prompt and accommodating in their responses and response time. You have to email them for communication but so far they have responded to me within 12 hours each time I reached out to them.

16 stycznia 2026
Opinia niezależna
Logo Arccaptain

Odpowiedź od Arccaptain

Thank you for your kind words, Josh! We're thrilled to hear that you're satisfied with our service. Your feedback means a lot to us. Have a great day!

Oceniono na 5 z 5

I had missing items on my order

I had missing items on my order, but after several emails they made it right. You can not beat the quality and the price of Arccaptain.

5 stycznia 2026
Opinia niezależna
Logo Arccaptain

Odpowiedź od Arccaptain

Thank you for your kind words, David! We're thrilled to hear that you're satisfied with our service. Your feedback means a lot to us. Have a great day!

Oceniono na 4 z 5

Custom service stepped up

Custom service stepped up to help me out with a bad welder i purchased. They made it right with a new welder shipped to my house. Thank you.

29 grudnia 2025
Opinia niezależna
Logo Arccaptain

Odpowiedź od Arccaptain

Hi Jake, we sincerely apologize for the inconvenience you’ve experienced. This is not the service standard we aim to provide.

Our team operates during business hours, and emails are typically replied to within the same day. Please share your email address or order number, and we will personally follow up with you to resolve this matter.

Every customer is important to us, and we are committed to making this right.

Oceniono na 1 z 5

Arccaptain is a scam company

Arccaptain is a scam company! They are thieves and criminals. They took my money and shipped me an empty box, then tried to deny it. They lie repeatedly, even going so far as to say it is impossible to ship an empty box (yet the shipping weight on the FedEx label would say otherwise!)

I am Still fighting to get my money back from them. DO NOT PURCHASE FROM THESE FOLKS!

6 stycznia 2026
Opinia niezależna
Logo Arccaptain

Odpowiedź od Arccaptain

Hi Jerry, we’re truly sorry to hear about your experience, and we want to clarify that this situation must be a misunderstanding.

It is impossible for us to ship an empty box. Every order is packed, weighed, and recorded before shipment. If a box arrived empty, it could be due to a shipping or handling issue during transit, and we absolutely want to investigate this for you.

Please contact us directly at support@arccaptain.com
with your order number and any photos or details you have. Our team will carefully review your case and provide a proper solution.

We value every customer, and we would never ignore a legitimate issue.

Oceniono na 4 z 5

Good Customer Service makes all the difference!

Would be a five star but for missing Christmas deadline, and mixing up the order a bit. One part of a two piece order arrived on time with a second piece that was not what I ordered. Also some fragile pieces were broken on shipment… package arrived looking like the Samsonite gorilla had delivered it! HOWEVER, I contacted Arc Captain through the email provided and received prompt replies and a request for pictures of what I had received. I sent those and was told the right part and replacement pieces would be sent soon. It took about a week and I received everything as promised. I was not asked to return the incorrect portion of my order tho I had offered. I think Arc Captain handled everything professionally and in a reasonable amount of time given the holiday season. We will definitely continue to do business with Arc Captain due to the quality of their customer service.

15 grudnia 2025
Opinia niezależna
Logo Arccaptain

Odpowiedź od Arccaptain

Hi Shelly, thank you so much for your understanding and for sharing your experience with us.

During the Christmas season, our warehouse experienced an unusually high shipping volume, which unfortunately caused some delays and mistakes. We sincerely apologize for the inconvenience this caused.

We truly appreciate your patience and are very glad that we were able to resolve everything for you. Providing every customer with the best possible products and service experience is always our top priority.

Thank you again for your trust and support. Happy Welding!

Oceniono na 5 z 5

The company was very responsive of my…

The company was very responsive of my needs. After I had ordered a Cut 50 I decided I would rather have the Cut 50 Pro. They recalled the original UPS order and credited me back for it even after it had been shipped. I have received the 55pro. Very easy to set up. I just made one practice cut and it seems to work very well I am very happy with the service and the product!

9 stycznia 2026
Opinia niezależna
Logo Arccaptain

Odpowiedź od Arccaptain

Thank you for your kind words, Donald! We're thrilled to hear that you're satisfied with our service. Your feedback means a lot to us. Have a great day!

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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