Amazon.in Recenzje 683

I ordered OnePlus Nord Buds 2r True Wireless Earbuds, but Amazon delivered a cheap Jio keypad phone instead. I raised the return request immediately, but Amazon denied the return unfairly. This is clear cheating and deficiency in service. Very disappointed with Amazon’s handling of the issue. Be careful before ordering — customer protection should be Amazon’s top priority, but they failed in my case.

Order ID: 405-9041026-6509156

I used to enjoy shopping on Amazon India. The service has gone downhill in the last six months. The chat bot customer care is completely useless and unhelpful and it is almost impossible to speak to a human being. When you do get to talk to someone they are robotic and do not actually listen to your concern. It requires getting upset and angry before anyone listens or resolves your issue. The delivery drivers used to be pleasant to deal with, but the one servicing my area for the last 6 months is surly and arrogant. Shopping online with Amazon India has rapidly become an unpleasant experience and I will be looking for alternatives from here on.

Extremely bad experience. Worst amongst the worst. Delivery does not happen on time. Orders gets cancelled randomly. Never trust their delivery dates if you need anything strictly on or before shown delivery date.

money more product mafias are there here Don't buy products because cheat delivery peoples are more in this field so you will lost your hard earned money

You will shut down soon because you will take all peopls hard eared money ...

I bless god this theifs are give justice to this team...

Chipset service ever third class service

The return services is worst now a days.... the agency DELIVHRY is so unethical, they themselves cancalles the pickup without information.... the item is waiting for return since a month...

Ordering from Amazon is always quick and convenient. Delivery is usually on time, and returns are straightforward when I need them. Prices can vary, but the overall experience is smooth and dependable

Amazon India has become the worst in delivery when its core biz is “delivery”.
Deliveries are almost always late , missing, lost and very often says “delivered” when it isn’t delivered .
Customer service is polite but useless in actual resolution

I ordered a pair of Skechers shoes (₹12,499) from Amazon India. After receiving the product, I returned it through the official Amazon return process. The pickup and return were completed successfully.

However, Amazon has denied my refund, claiming that the returned item is “completely wrong,” which is incorrect. I returned the exact same item I received.

I have contacted:

Amazon Customer Support

Amazon Grievance Officer

Social Media Support

All proofs of return and order are available. Despite following all procedures, my refund has still not been issued.

I hope Amazon resolves this issue promptly, as this experience has been extremely disappointing and unfair to a loyal customer.

ORDER ID : 405-7791620-9534758

Worst stupid customer service I've ever seen they gave me the deadline to resolve my issue they looted my gold voucher and saying stories to me, supervisor i guess name is Ruksha or someone i don't remember but these people seriously eat our money I'll email to Jeff bezos and campaign against Amazon.

Put proper delivery boys

I should say AMAZON India is a third class e-commerce store especially AMAZON INDIA. Am not referring to international amazon stores. They are perfect on time delivery, no return/refund issues always prompt. Great customer service. But once you are on the India store, you will be shocked by their services. They stock third-grade items from random road side sellers who have gone online. Thanks to tech. Then you need to be careful as refund is not always guaranteed. They add replacement instead of refund. Never did i come across such an option on international amazon stores. Thats why I say its a shit commerce platform

Amazon picked up my item and refunded my money. It's been more than one month

Horrible customer service. Even though order not delivered the delivery marked it as delivered and now the customer service are not doing anything. Worst services and no help. Stay away from Amazon India.

I ordered boat earpods from Amazon.in and was scheduled to recieve them on 3rd September 2025 (my Birthday) instead I received some baby magnetic toy. Asked for a replacement which was scheduled today 6th September 2025. Nothing came abd order status was delivered. Followed on chat and call back but use less. Only fake commitments and lying. Asked for a refund and even that process is complicated.... I'm done with Amazon.in

I have been a loyal Amazon customer and Prime member for many years, but this is the first time I have experienced such disappointing customer service. During my recent interaction, I was treated very poorly by a chat support agent, and I felt insulted by the way the conversation was handled.

What upsets me even more is that I did not receive a proper resolution to my issue even after I reached out to the manager after waiting for 20 minutes on call. As a long-standing Prime member, I truly expected better service and support. Unfortunately, this experience has left me very dissatisfied and has made me question the service standards and policies that I once trusted Amazon for.

very bad service and they cheat buyers, you have to keep tracking your order and the app wil show delivered and the item or products are undelivered we are royally cheated by them.

I am highly disappointed with Amazon’s service despite being a Prime Member.

Order ID: 403-0390048-4590738 (Placed on 27th August)
Delivery date was 28th August, but the product never arrived. Still, the status showed “Delivered.”
There was no customer care number available on the website or app to contact directly. The only option was to raise a query, which I did continuously for 4 days with zero resolution. After 4 days, finally, a customer care contact option appeared and only then my refund was processed.

Order ID: 403-4148856-9701166 (Placed on 1st September)
Delivery date was shown as 2nd September → Not delivered.
Rescheduled to 3rd September → Again not delivered.
Now it shows 4th September. How long should a Prime Member keep waiting?

This is unacceptable and frustrating. I paid for Prime Membership to get fast and reliable delivery, but instead, it has only wasted my time, money, and trust.

Questions to Amazon:

Why is “Delivered” being shown when no product is received?

Why is there no direct and accessible customer care number?

Why are Prime members facing such repeated delivery failures?

If this continues, I will have no choice but to escalate this issue publicly across social media and consumer forums. I expect Amazon to take immediate action and ensure such harassment does not happen again.

Recently I have returned to India and ordered this product in Amazon. On August 31st I got an email saying product delivered when we check at the door and checked with Apartment security and came to know that no person came for delivery. I called Amazon customer care and they are saying product delivered and investigation completed but didn't show any proof of delivery. I have called Amazon customer care multiple time but they aren't helping. Please do not order this product, eighter product or delivery is scam. Below questions I have asked Amazon but didn't get answer

-> We are at home and why Delivery boy didn't reached our flat.
-> Delivery person should ask my name and confirm the address before delivering. Why this was not happend ?
-> Ordered value Rs ₹8,386.70 Why Deliver person didn't asked for ID proof or atleast ask for signature ?
-> No proof was shared for Delivery then how Amazon confirmed Product delivered ?
-> Amazon customer care said investigation completed and product delivered then what are the proofs Amazon got from 3rd party Delivery team ?
-> With out any proof how Amazon is blindly trusting 3rd party Delivery team ?
-> I have asked Amazon customer care to share Delivery agent phone or office details but Amzon denied why ??
-> Amazon don't have proof of Delivery and they don't share Delivery team details how can a Customer chase for lost item ??

Chappal manga tha size chota aaya aur quality bhi kharab return ka process itna complicated hai 10 baar photo bhejni padi koi le ke bhi nahi aaya delivery wala paise waste gaye