Amazon.in Recenzje 683

I was promised a refund within four hours, yet it has now been over two weeks and I still haven’t received it. The issue was supposedly escalated to a manager, but even then, no refund was processed despite what the original agent assured me on chat.

During this time, my chat was transferred between four different agents, none of whom provided any resolution. To make things worse, the TL/manager suddenly closed the chat from their side in the middle of the conversation. After that, I was unable to reconnect with a live agent about the same issue and kept getting pushed to the bot instead. There was no apology, no acknowledgment of the inconvenience, and not even an offer of store credit.

I have never seen such an unprofessional customer service team. And saying this in India is a big deal because we already don’t expect very high service standards, but this experience was far worse than anything I’ve encountered.

What made the situation even more disappointing is that a US-based agent was able to send me the chat transcript via email without any issue, while the India-based agents treated the situation completely differently. It genuinely felt like customers are handled one way in “first-world” regions and another way elsewhere.

They seem fine as long as everything goes smoothly. But the moment you have a problem, the support team keeps transferring the chat instead of helping, and you get stuck with bots instead of actual assistance.

I truly hope this review reaches someone who can bring real improvements to their customer service team.

Order # 404-9587975-0221130

Recieved a wrong model. And the customer service team is ill mannered. Three times they ended my call without giving a proper reply. Very bad service.

Amazon India's service is the first. I ordered a small item 1 week ago. It was meant to arrive 3 days ago. However the delivery status kept saying unable to deliver or contact the buyer.by courier. It was Amazon own courier and they could not deliver the item despite speaking to customer service support twice abd leaving g ckear instructions as to where and how to leave the parcel. Pathetic service. Had to get a refund. Never using Anazon Ibdia ever again.

i HAVE OBSERVED THAT AMAZON.IN HAS STARTED LEVYING MARKETPLACE FEE.
This is something new & is added towards the end, when the payment is to be made.
Why is being done? I am a Prime member & already paying for the services being rendered by Amazon.
Looks like this is a new scam, most people have not observed.
Not sure if this is a legal levy by Amazon.in.
Delivery service have gone down pathetically.

Don't buy anything in Amazon, i have received item but not got refund which is used dell laptop. Already used by someone and it has movie also, keyboard space holding, not return back. So i return the item but refund not credited after several days they said wrong item received like stone or soap instead. There internal investigation team enquired it but not providing full details. I lost 42995/-, Amazon bluffing customers

Amazon's service is absolutely rubbish, third class. I have received Ghaan Express twice. I will not buy anything again.

My husband and I, have been shopping on Amazon for quite a few years. Of late have been noticing a change in their customer service. They do not care and do not listen just argue incessantly. Politeness does not seem to a requirement for the personnel they hire. Asked for a replacement on 19 October, got an email and sms that product will be delivered for exchange. Then got a msg two days later that refund is being initiated, not a replacement. When I called on 27 October was informed that since I have called the refund will be initiated now. Which means that requesting online has no meaning!!

The item was never delivered, and the customer support experience was extremely disappointing. I interacted with multiple representatives, but none were helpful — it almost felt like they were avoiding assisting me altogether. This was a very frustrating experience, especially since I’ve been an Amazon customer in the U.S. for a long time and have always received excellent support here. The contrast is stark — the U.S. team is knowledgeable, respectful, and genuinely helpful, whereas the customer service in Amazon India was unfortunately unprofessional and unresponsive. Amazon.in is also not letting me put a review on the item page - Lol.

Dear i recently order from Amazom the item was Wakefit Orthopaedic Memory Foam Mattress(75 * 42 * 6inch) and the Order ID: 408-6015139-6028303.
The mattress is good and the outer cover was have holes, they only accept the full return and it will take more than a week to replace it, and it is very difficult to wait for that much days. I requested for only for replace the outer cover but they are agreed, so it is very difficult.

This is the 2nd time it’s happening to me. I have received notification as delivered for 2 items today but none were delivered.

I have lately heard from more people the same complaint.

I no longer trust Amazon.

Amazon is one of those big companies which doesn't care about it's customers. The customer service is pathetic and dismal. They don't intend to solve issues and are rude. They are gradually switching towards fraudulent practices which is sad to see. Twice they charged us for Amazon Prime services and cancelled it irrationally.

Cheating the Indian Government and Indians

Since Amazon terminated our nine KDP accounts with Rupees 48000 in unpaid royalty and Amazon Associates account with Rupees 2300 unpaid, we started Investigations on it. Actually it is stashing Indian funds in foreign. Secondly it cheats sellers by charging high fees and reporting less fees to Government. Thirdly it never pays tax levied from you to government. KDP is not allowed to operate in India under section 33 of Copyright Act 1957. Our team of over 1 lakh people switched to Flipkart for online shopping. These people are very rude and have concern about your money only, not your feelings and hardwork.

I ordered Haldirams orange burfi combo of 2s ×3pc with combo of Kaju Katli and Orange burfi ×2. After I opened package I surprised to see only 8 packets. 2 packets of Kaju Katli was missing. Despite of order get delivered, I couldn't connect to customer care as status of order is still undelivered.

Update: Amazon resolved an issue by initiating refund.

third class company in this world.....teh day Jeff Bezos left....everything fell off......amazon Uae is the best company with 95% + positive reviews where as amazon india is below 50%.........

Worst delivery service and never solved issues. Delvery partners are so rude that they call once and take decision on own to return package to seller without even attempting one more time and or rescheduling delivery.

THIRS CLASS, DILEVERY SERVICES SEYSTEM.

IN LAST 3 ORDER I FACED SAME PROBLEM.

Worst experience with amazon.in Initially they were good, then the goodness has gone to their heads, but ofcourse, amazon's people have their heads in their arses.
Most horrible customer service, selling products that don't work, and the same sellers have such great reviews.
Basically the sellers and amazon family are a great big bunch of assholes.
Cheating and stealing money from customer's.
Then they have the audacity of asking us to speak nicely, why the hell, when it is them who is asking for it.
So so pissed and annoyed with amazon in. Really shameless.
One should start a protest of not buying anything from them.
Sadly, it's just wishful thinking.

Amazon India has been nothing but a disappointment. Overall, any category of item you buy is going to be bad quality. I know it is so tempting to get your friends and family something special from a great distance because you might think that Amazon is a global brand and the service will be great but Amazon India is a not a controlled entity in my opinion.

Fraud Fraud Fraud. 1st Delivery boy gave missed call or call n say I can't deliver the product than within 10 mins product shows delivered. than you have to call customer care they issue refund and the refund not received bt they show on app that refund successful. this occur two times to me and than i called multiple time customer care person got me on hold more than 6-7 mins and cut tha call every time. don't buy from this fraud company.

The product arrived smaller than the picture. It was half the size. I had to return it. The delivery boy also took three days to arrive. Nothing arrives on time.