There seems to be a lot of issues with the soft phone - How it works depends on the browser, and the added step of having to add the +61 before every call is a time waster. Service staff do not reall... Zobacz więcej

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
A very reliable and capable provider. We have been using Alltel for a number of years and have consistently been very pleased with the service and response time. We have used a number of their service... Zobacz więcej
Reakcja na opinię
We have ordered two handsets for our offices. It did not work at first (due to network issues in our office) and Kevin has given a lot of efforts to solve this issues. He has always been nice, patient... Zobacz więcej
Reakcja na opinię
I tried to set up Teams calling with another provider prior to signing up with Alltell and it was an uncomfortable and drawn out process which I cancelled. I signed up with Alltell and Myka helped me... Zobacz więcej
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Informacje dotyczące firmy
- Dostawca usług telekomunikacyjnych
- Outsourcing procesów biznesowych
- Usługi dla biznesu
- Dostawca usług internetowych
- Dostawca internetu i telefonu
Napisane przez firmę
Alltel Australia empowers businesses with telecommunications technology, contact centre and outsourced customer support services designed to help our clients thrive amid a changing communication environment. Our solutions support SMEs and enterprises across multiple industries with a focus on seamless collaborations and flexible connections. As a trusted communications and business support provider for nearly 20 years, we continue working with clients from various sectors, including retail, banking, education, health and government. We provide services to improve and future-proof business communications with solutions spanning across IP telephony (Cisco Webex, UCaaS and MS Teams), enterprise internet, virtual inbound numbers, advanced inbound call tracking and analytics, office phone systems and professional answering services and outsourced customer support. Established with an aim to deliver smart, simple and effective solutions, Alltel has cemented its brand as Australia’s preferred B2B telco provider, committed to raising industry standards, adding value through excellent services and delighting clients with best-in-class customer experience.
Dane kontaktowe
Suite 16, 622 Ferntree Gully Road, Wheelers Hill VIC, 3150, Melbourne, Australia
- 1300 255 835
- info@alltel.com.au
- alltel.com.au
Odpowiada na 88% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Fast and Easy Transactions so far
Fast and Easy Transactions so far.
Thank you
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Odpowiedź od Alltel
Excellent service, great value
Very friendly & helpful lady at the Alltel call centre stepped me through the sign up process. It was a simple and painless process, with a 1300 number and answering service operational in a few hours. Price wise, Alltel was very competitive. All things considered, I am very impressed.

Odpowiedź od Alltel
Great Customer Service
Great Customer Service
Had great interactions with the customer service team. Even had them make me a personalised video on a tutorial which was amazing, so I could refer back to items and train new staff on the platform
So glad we decided to move forward with them

Odpowiedź od Alltel
Quite a few quality and teething…
Quite a few quality and teething issues, costs me money and lost income.

Odpowiedź od Alltel
Everything was done on a timely manner…
Everything was done on a timely manner and staff were awsome.

Odpowiedź od Alltel
Smart Business Phone Service
Have been able to consolidate a bunch of VoIP services and added a virtual phone answering service for after hours / overflow which has been very cost effective. Sales process was a little slow to get going but glad I pushed through because the end product has been good.

Odpowiedź od Alltel
Ignatius Sales Rep
Quick response by the support team and very easy to get the 1300 activated.

Odpowiedź od Alltel
The process was smooth
The process was smooth, quick, easy to understand with nothing hidden

Odpowiedź od Alltel
Absolutely 5 stars from the team at…
Absolutely 5 stars from the team at Alltel, seamless from request to implementation, everything tested prior to. All in the same day. Excited to see what other services I can implement when the time is suitable.
Thanks again, and keep it up.

Odpowiedź od Alltel
Great service
Great service, easy and quick process, Alltel was prompt to make a phone call and my 1300 number was active within 24 hours. Certainly recommend Alltel.

Odpowiedź od Alltel
Great customer service and follow up
We have ordered two handsets for our offices. It did not work at first (due to network issues in our office) and Kevin has given a lot of efforts to solve this issues. He has always been nice, patient, helpful and very concerned until he fully solved our problem. Our handsets now work perfectly. Thanks again!

Odpowiedź od Alltel
Great Customer Service
Special thanks to Tony and Jill in helping us update our service.

Odpowiedź od Alltel
The response time was very fast and the…
The response time was very fast and the customer service was excellent.

Odpowiedź od Alltel

Odpowiedź od Alltel
Exceptional Service!
I recently registered for a 1300 phone number service, and I must say, I am extremely satisfied with the experience! From the very beginning, the process was smooth and hassle-free. A special shoutout to Ignatius, who was incredibly helpful and went above and beyond to ensure all my needs were met. The customer service was top-notch, and the service itself was seamless. I highly recommend this service to anyone needing a 1300 phone number. Five stars well deserved!

Odpowiedź od Alltel
Fantastic customer service after a few bumps
Rating 4 stars instead of 1 after multiple successful interactions with Bron. She was amazing, answered all my questions and helped me set up everything to my exact specifications. This is the company my friend was raving about and I'm glad I got to experience it. Thanks again Bron!
Original review: Was recommended this company by a friend to assist with obtaining a business number. I called to request a quote and was told that I should get it by the afternoon. I had to call two additional times to follow up on the quote requested before I finally was able to get the information I needed (4 days had passed since then).
When choosing a number for my business, I was given a number that I found out later was nowhere near where my business was located. Upon sending a message to request a change to a number more local, I was told it was not possible to change (only a few hours had past). Still unsure how to set the number up correctly to do what was promised.

Odpowiedź od Alltel
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
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