There seems to be a lot of issues with the soft phone - How it works depends on the browser, and the added step of having to add the +61 before every call is a time waster. Service staff do not reall... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
A very reliable and capable provider. We have been using Alltel for a number of years and have consistently been very pleased with the service and response time. We have used a number of their service... Zobacz więcej
Reakcja na opinię
We have ordered two handsets for our offices. It did not work at first (due to network issues in our office) and Kevin has given a lot of efforts to solve this issues. He has always been nice, patient... Zobacz więcej
Reakcja na opinię
I tried to set up Teams calling with another provider prior to signing up with Alltell and it was an uncomfortable and drawn out process which I cancelled. I signed up with Alltell and Myka helped me... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Dostawca usług telekomunikacyjnych
- Outsourcing procesów biznesowych
- Usługi dla biznesu
- Dostawca usług internetowych
- Dostawca internetu i telefonu
Napisane przez firmę
Alltel Australia empowers businesses with telecommunications technology, contact centre and outsourced customer support services designed to help our clients thrive amid a changing communication environment. Our solutions support SMEs and enterprises across multiple industries with a focus on seamless collaborations and flexible connections. As a trusted communications and business support provider for nearly 20 years, we continue working with clients from various sectors, including retail, banking, education, health and government. We provide services to improve and future-proof business communications with solutions spanning across IP telephony (Cisco Webex, UCaaS and MS Teams), enterprise internet, virtual inbound numbers, advanced inbound call tracking and analytics, office phone systems and professional answering services and outsourced customer support. Established with an aim to deliver smart, simple and effective solutions, Alltel has cemented its brand as Australia’s preferred B2B telco provider, committed to raising industry standards, adding value through excellent services and delighting clients with best-in-class customer experience.
Dane kontaktowe
Suite 16, 622 Ferntree Gully Road, Wheelers Hill VIC, 3150, Melbourne, Australia
- 1300 255 835
- info@alltel.com.au
- alltel.com.au
4,4
Doskonała
197 recenzji
Odpowiada na 88% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Functionality - Service and Ease of Use
There seems to be a lot of issues with the soft phone - How it works depends on the browser, and the added step of having to add the +61 before every call is a time waster.
Service staff do not really explain properly, and understanding can be an issue.
8 kwietnia 2026
Odpowiedź od Alltel
Thanks so much for your feedback on Donna. She's a gem and love to hear that she's doing a great job to excellent customer experience.
Simplicity of connection of my 1300…
Simplicity of connection of my 1300 number and how it functions.
7 kwietnia 2026
Odpowiedź od Alltel
Thank you kindly for your review. We appreciate your feedback and always aim to keep our onboarding and service activation simple and seamless.
Finished product is great, sales service is mediocre
The VM that I received is ace. The issue was in procurement - I submitted a request via the site, but the information didn't make it to the salesperson I emailed with, which made the form feel unnecessary. I had to say "did you receive the form information", and suddenly it was there.
17 marca 2026
Odpowiedź od Alltel
Thank you for taking the time to share your feedback, we really appreciate it. It’s great to hear you’re happy with the final product.
We’re sorry the service experience didn’t meet your expectations, especially around the form submission and communication. We understand how that would have been frustrating.
Your feedback is genuinely valued and helps us identify where we can improve. Thank you again for bringing this to our attention, we truly appreciate it and will use it to improve our processes moving forward.
Odpowiedź od Alltel
Thanks for taking the time to leave us a review. We value your feedback and thanks again for choosing Alltel.
Seamless and Responsive
Seamless and Responsive. High level of communication through out
25 lutego 2026
Odpowiedź od Alltel
Thanks for choosing Alltel and for leaving us your feedback. We strive to deliver the best customer experience for our customers with seamless onboarding and communication. We appreciate your review.
Great customer service
20 lutego 2026
Odpowiedź od Alltel
Thank you for your feedback. Always lovely to hear that our team are delivering great customer service. Thanks again for choosing Alltel.
Someone by the name of Iggy completely…
Someone by the name of Iggy completely stuffed up my transfer process and he didn't even want to speak i had to go through the support to get things sorted overall really bad experience and didn't go through with the company. The support staff were helpful but the customer service guy left a sour taste
12 lutego 2026
Odpowiedź od Alltel
Thank you for sharing your feedback. We’re genuinely sorry to hear about your experience and that the transfer process didn’t go as smoothly as it should have.
This isn’t the level of service we aim to deliver, and we understand how frustrating that experience must have been. We’re pleased to hear our support team was able to assist, but it’s disappointing to know your overall impression was affected. Please know that the gaps in this case has been addressed internally, and feedback like yours help us improve.
Odpowiedź od Alltel
Thank you for your feedback! We look forward to supporting your business and continuing the great service.
Continuous Great Service
Alltel continues to provide our business with great services provided as requested, on time and without fuss - unlike our previous service provider.
15 stycznia 2026
Odpowiedź od Alltel
Thank you for the fantastic review! We’re so pleased to hear Alltel continues to deliver reliable, fuss-free service for your business. We really appreciate your trust and look forward to continuing to support you.
Odpowiedź od Alltel
Thanks for the feedback. We work hard to make our sign up process quick and simple. We're glad you had a great experience and thank you for choosing Alltel.
I'm happy with that
5 stycznia 2026
Odpowiedź od Alltel
We appreciate your feedback and thank you for choosing Alltel.
Good customer service.
18 sierpnia 2025
Odpowiedź od Alltel
We appreciate you taking the time to leave us a review. Thanks so much.
Odpowiedź od Alltel
Thank you for choosing Alltel. We appreciate your feedback and look forward to supporting your business.
Long ring times before an answer
Not being able to set this up in advance (we needed to start on the 22nd when your messages were going to an answering service) has meant there was no script arranged.
We I’ve tested it there were very long ring times before answering.
Your support staff were very good and managed to get it connected for me on the 23rd
20 grudnia 2025
Odpowiedź od Alltel
Thank you for sharing your feedback - we really appreciate it. We're glad to hear our support team was helpful and able to get everything connected for you.
We're sorry the setup timing and initial ring delays caused some inconvenience. Your comments are valuable, and we'll use them to improve the experience moving forward.
Thanks again for your review and allowing us to support your business. If there's anything more we can assist with, we're always here to help.
No fuss
No fuss, straight forward.
Awesome response and activation of my 1300 number.
Greatly appreciated
17 grudnia 2025
Odpowiedź od Alltel
Thanks so much for the great review! We’re glad the setup was quick and straightforward, and we appreciate your kind words. We're here anytime you need us.
Odpowiedź od Alltel
Thanks for the review! We’re glad things are off to a good start, and we look forward to delighting you as you continue with us.
Odpowiedź od Alltel
Thank you for the wonderful review! We're thrilled to hear you had a great experience and look forward to continuing to support you.
THIS TIME AROUND
THIS TIME AROUND, the process was quick and efficient. We had tried to do this same exact thing a year and also 2 years ago, but had no success in doing so.
3 grudnia 2025
Odpowiedź od Alltel
Hi Peter, thank you so much for sharing your feedback. We’re glad to hear we’ve been able to deliver a better customer experience for you, and we'll keep striving to raise the bar.
Phones do not work as promised
Phones do not work as promised. No call forwarding, handsets provided are old and have less functionality than previous handsets. Speed dial and call transferring is clunky and involves too many steps. No training provided. Repeated requests for tech on site have been ignored. Handsets no compatible with all Zoom functions.
13 listopada 2025
Odpowiedź od Alltel
Thank you, Troy, for taking the time to share your feedback. We appreciate it, as it helps us continue to improve the experience we deliver to our customers. We’re also grateful for the opportunity to work with you directly to resolve the issues you raised.
As discussed, our team is arranging an upgrade of your phone handsets to ensure you have access to the features and functionality your business needs. We’re confident this will provide a much smoother experience with call handling, forwarding, and integration.
Your comments around training and support have been taken on board, and we are reviewing our processes to ensure clearer communication and faster on-site assistance where required.
Thank you again for bringing this to our attention and giving us the chance to make things right. We look forward to improving your experience and supporting your business moving forward.
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