AliveCorRecenzje 

95
Wynik TrustScore: 2 na 5

1,9

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Absolutely abysmal customer service. Same canned response. The device has great potential, just poorly made, extremely unreliable and lots of interference. My smartwatch is so much better.... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

ich habe Support AliveCor nochmals kontaktiert und umgehend Nachricht zur Lösung des Problems erhalten; freundlich und kompetent, wirklich gut. Zweckmäßig ist es in englischer Sprache zu kommuniziere... Zobacz więcej

Oceniono na 1 z 5

I had been a very satisfied user of the Kardia 6L for several years. However, over the past year or so, things have taken a complete turn for the worse. Every reading, even in the garden, showed “elec... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Stopped working one week after return window. Replaced battery. Clip would not press on as in video. Husband and daughter tried unsuccessfully. Repeatedly emailed and called company, no response. Fi... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Elektronika i technologia

Informacje przekazane przez różne źródła zewnętrzne

AliveCor is a medical device and artificial intelligence company that sells ECG hardware and software for consumer mobile devices.


Dane kontaktowe

  • Maiden Lane 30, 94108, San Francisco, Stany Zjednoczone

  • alivecor.com

1,9

Słaba

Wynik TrustScore: 2 na 5

95 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,9

Wszystkie recenzje

(95)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 20

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Please do not rely on this device for accuracy

Please do not rely on this for accurate diagnosis. I had several traces come back on it saying 'atrial fibrillation'and another trace stating 'atrial fibrillation'. I sent these off for their Cardiolgist's Report one came back saying yes to 'atrial fibrillation' and the other Report came back stating Atrial Fibrillation with rapid ventricular response'. Understandably this was all incredibly worrying and I was referred straight away to a top London cardiologist who specialises in rhythm disorders. Having had the appropriate and thorough tests done neither of these traces were actually atrial fibrillation!!! It caused us a HUGE amount of stress which could all have been avoided. Whilst I am sure this device has its uses it can also cause untold distress with inaccuracies. I am aware it states on Kardia that 'This report does not replace medical advice please seek professional assistance' etc etc which IS good advice. All I am saying is this device clearly is far from accurate all the time despite it's claims of 94% accuracy.

15 maja 2023
Opinia niezależna
Logo AliveCor

Odpowiedź od AliveCor

We sincerely apologize for the significant stress and anxiety caused by these results. We are glad you were able to get a definitive diagnosis from your specialist, but we understand how distressing it is to receive incorrect AFib notifications from both the algorithm and a clinician.

While our devices and clinical reviews strive for high accuracy, certain heart patterns can occasionally mimic the electrical signature of AFib, leading to false positives. We take these discrepancies very seriously and use cases like yours to improve our systems.

Please email us at support@alivecor.com and mention this review along with your Trustpilot username. This will allow us to locate your information, have our senior clinical team investigate the conflicting reports, and assist you with a full refund for the clinician reviews.

Oceniono na 1 z 5

Pop ups and no one page 30 sec summary

Please register my objection to pop ups and the requirement for a one page summary which requires internet.
Frequently on a boat with no internet.
Bad design, bad process

1 marca 2023
Opinia niezależna
Logo AliveCor

Odpowiedź od AliveCor

We sincerely appreciate your feedback. We understand how frustrating it is to encounter connectivity barriers, especially when you are using the device in remote locations like on a boat.

While the Kardia app allows you to record and save EKGs locally to your device without internet, we recognize that generating summaries and clearing certain notifications currently requires a connection. We have shared your specific objections regarding pop-ups and the need for better offline reporting with our product development team to help guide future updates.

If you’d like to discuss this further or have more suggestions on how we can improve the experience for off-grid users, please contact us at support@alivecor.com or 855-338-8800.

Oceniono na 1 z 5

Truffa

Truffa. Continua a venirti addebitato l'abbonamento anche se cancelli la sottoscrizione. Impossibile trovare come disattivare l'abbonamento. App fatta apposta in questo modo per circuire i più anziani.

13 lutego 2023
Opinia niezależna
Logo AliveCor

Odpowiedź od AliveCor

Ci scusiamo sinceramente per il disagio. Desideriamo informarti che è possibile annullare l'abbonamento a KardiaCare in qualsiasi momento direttamente all'interno dell'app Kardia.

Se riscontri difficoltà nel navigare tra le impostazioni o se hai bisogno di assistenza per il rimborso di addebiti indesiderati, ti preghiamo di scriverci all'indirizzo support@alivecor.com indicando questa recensione e il tuo nome utente Trustpilot. In questo modo, potremo aiutarti a risolvere il problema immediatamente.

Oceniono na 3 z 5

Beware of stealth charges

The device is useful and easy to use.
However, the website does not make it clear how to use KardiaCare, for which it charges £99.99/year. Neither does it make clear that once used, it will keep on charging this fee annually, without any notice of renewal.

13 lutego 2023
Opinia niezależna
Logo AliveCor

Odpowiedź od AliveCor

We are glad to hear that you find the KardiaMobile device useful and easy to use.

Regarding KardiaCare, this is an optional subscription that provides additional heart health features such as clinician reviews, automated EKG summaries, and cloud storage. We aim for transparency with our membership plans, which are set to auto-renew annually to ensure uninterrupted service for our members.

If you would like assistance navigating these features or wish to discuss your renewal, please email us at support@alivecor.com and mention this review along with your Trustpilot username. We would be happy to help you manage your account settings or address any billing concerns.

Oceniono na 5 z 5

Excellent piece of technology.

I used this technology as recommended by my cardiologist as I had a rapid heartbeat at a rate of 230bpm+ for lengthy episodes at a time, I needed readings for an accurate diagnosis. I sent several readings to my cardiologist, I got the diagnosis i needed and had the procedure i needed a couple of months later. Easy to use and share the readings. I would highly recommend this piece of technology. I am now living a normal life again.

17 stycznia 2022
Opinia niezależna
Logo AliveCor

Odpowiedź od AliveCor

We are so incredibly happy to hear that you are back to living a normal life!

Hearing how our technology provided the crucial data your cardiologist needed for a diagnosis and successful procedure is exactly why we do what we do. 230bpm+ episodes are no small matter, and we are honored that KardiaMobile could be part of your journey toward recovery.

Thank you for sharing your experience and for the high recommendation. Here’s to your continued health!

Oceniono na 1 z 5

This

This, I believe, is a scam. This unit never did work correctly. It would not hold batteries. It would not read my EKG. I canceled the subscription right away. All of a sudden they are charging me again. Complete rip off.

18 grudnia 2022
Opinia niezależna
Logo AliveCor

Odpowiedź od AliveCor

We are sincerely sorry to hear about the frustration you've experienced with your device and the unexpected subscription charges. This is certainly not the experience we want for our customers.

Regarding the issues you described with the battery and EKG readings, we would like to investigate this further to help resolve the technical difficulties you're facing. Additionally, please note that while a customer can typically cancel their KardiaCare subscription at any time directly within the Kardia app, we want to look into why you were charged after your cancellation.

We want to make this right. Please email us at support@alivecor.com and mention this Trustpilot review along with your Trustpilot username. This will allow us to locate your account, ensure your subscription is fully cancelled, and reach out to you to assist with a refund.

Oceniono na 1 z 5

Worst company I've ever dealt with

STAY AWAY.

Worst company I have ever dealt with. They sell a KardiaCare subscription, which includes one report after activation of the subscription, and one report later. What they don't say is that simply following the tutorial uses up the first report for whomever does the tutorial. When I went through the tutorial with my mom (for whom I bought the item), it claims to have used up a free report on *me* without any warning. (I never got the report in any event.) The company refuses to provide the report or provide any credit for it, and I've gone up the chain of supervisors. They seemed to say that because the report was "free," I haven't lost anything; it was free anyway. Not so. It's included with the cost of the subscription.

Now going to fight in small claims court for a refund, court costs, and fees. They will almost certainly lose, as their position seems frivolous, and the time and money the company has wasted on this issue is ludicrous and far exceeds the value in dispute. They have lost a customer of many years. STAY AWAY.

2 grudnia 2022
Opinia niezależna
Logo AliveCor

Odpowiedź od AliveCor

We sincerely apologize for the frustration and any initial confusion regarding how your report credits were applied. Following our previous conversation, we were able to look into your account and confirm that the report credit included with your KardiaCare subscription was never used and remains fully available for you to use on any recording.

We understand how the tutorial process may have caused a misunderstanding, but we are glad we had the opportunity to speak with you directly to clarify that your credit is still active and ready to be utilized. We appreciate your patience while we worked to resolve this, and we’re happy to hear that the issue was cleared up during our call.

If you have any further questions or need additional support as you help your mother with her device, please don't hesitate to reach out to us at support@alivecor.com.

Oceniono na 1 z 5

Deficient After Sale.

Deficient After Sale.

unfortunately there is no way to obtain assistance on a basic problem.
I paid for a yearly subscription but it is not possible to log in to activate the subcription. The Italian web page is unformatted and full of mistakes. It is not possible to log in. Their only advice after have obtained several sentive information on the client? In a nutshell "tap login" to "log in".

30 listopada 2022
Opinia niezależna
Logo AliveCor

Odpowiedź od AliveCor

We sincerely apologize for the frustration you’ve experienced while trying to activate your subscription and for the difficulties with our Italian webpage. This is certainly not the level of service we aim to provide.

We would greatly appreciate it if you could let us know which specific issues or mistakes you noticed on the page. We want to reach out to the associated team immediately to correct these errors and ensure the site is clear and properly formatted for our users.

Additionally, we want to make sure you can access the service you paid for as soon as possible. Please email us at support@alivecor.com and mention this Trustpilot review along with your Trustpilot username. This will allow us to escalate your ticket and resolve your login issues without further delay.

Oceniono na 1 z 5

5 minute ekg clinician report issue

Ran a 5 minute analysis of my ekg and sent to a clinician, the clinician responded but I could not open the report. After lots of back and forth with support offering useless suggestions they finally admitted that there is an issue with viewing clinician reports where the ekg is 5 minutes.

Not a very useful tool if I can only view 30seconds of ekg reports sent to a clinician.

I will be sending the product back as it’s value as a tool has decreased.

21 listopada 2022
Opinia niezależna
Oceniono na 1 z 5

This company doesn’t honour its own…

This company doesn’t honour its own policies. Cancelled within minutes following their advice on how to cancel the complete order prior to processing. They completely ignored this and instead sent the device out double quick so as to take the money from my bank despite my immediate cancellation of this.
Advice is to return and then make an account to cancel the account?!? The device is going to be returned as I’m simply not taking delivery of it. It’s also apparent I’m going to have to fight via my bank to get my money returned without having to create an account with them to do so. Avoid, avoid, avoid!!

16 listopada 2022
Opinia niezależna
Oceniono na 1 z 5

Clinic reviews poor

Unit itself seems fine. I asked 2 questions.
1. Before I bought it I asked if you could pay for individual assessments of ecg rather than monthly , I was told no. But you can.
2. After feeling unwell I sent a one off ecg which clearly stated tachycardia. I asked them first before sending, will they review all leads. Ypu know give you p, st segment analysis etc. They said yes. All I got back was a generic spiel about it being tachycardia and how it could be a fright or excercise. Ridiculous. That is not a proper review. 10 quid. To say same thing as what app says , basically a copy and paste. No wave analysis.

Update. They ignore all emails. No refund. No proper analysis. Do not buy the reviews. Its just cut and paste.

4 listopada 2022
Opinia niezależna
Oceniono na 4 z 5

Good, solid, and helpful product

Solid product, responsive customer service team, good communications and follow up.

Only reason I didn't give it a 5 star review as it was unclear to me the value of the monthly subscription vs. the basic product. Everyone's doing SaaS nowadays...

28 września 2022
Opinia niezależna
Oceniono na 1 z 5

Poor customer service. Subscription, in my view, is a waste of money.

I bought a 6L machine direct from Kardia in Feb 22 and have been generally pleased with it. I’ve got atrial fibrillation, so I also took out a monthly subscription of £9.99 for ‘advanced determinations’ which provide further information for your readings and other irregularities such as PACs or PVCs. You also get a certain amount of ‘credits’ to use, if you want further personal analysis of an ECG by a Clinician.
I used a credit earlier in the year where the Kardia told me I had ‘wide QRS’ but when I sent it to a Clinician, I was told I didn’t and that my ECG was normal. I did wonder then about the accuracy of the machine, but I carried on with it.
However, I recorded an ECG last week, where it said it was atrial fibrillation, but I think that there’s also something else going on with my heart which hasn’t been determined by anyone. I used up one of my credits for further analysis by a Clinician, stating the medication that I take and asking if it is just indeed Afib. I received a response within 10 minutes, with what looked like a generic ‘copy and paste’ response, advising me what Atrial fibrillation was ( exactly what I know already and is easily found on Google) and quite clearly they hadn’t read my question or took note of my medication, as the reply stated I could take the exact same medication I’m already on. As the response was so quick, It made me question if they’d checked my ECG at all. I wrote to the Help Desk, based in the US of my disappointment and once I’d sent them all the info they needed, I’ve heard nothing more since - and have chased twice. I’ve since cancelled the subscription as in my view, it’s a waste of money.

20 września 2022
Opinia niezależna
Oceniono na 1 z 5

Greed...

At first i was impressed with the product but after a few months, not so much so i sent a request to cancel the subscription. I sent that request to cancel my subscription back in Feb. 2022.
They continue to take money out of my acct.
Now I will have to take it up with my bank.
In March I sent them a letter requesting to refund my $$ after I canceled the subscription but nothing.
I know that some folks are hurting for money but this is blatant stealing from folks that are already hurting for funds.

6 lipca 2022
Opinia niezależna
Oceniono na 3 z 5

I see I'm not the only one...

I see I'm not the only one with refund issues. They said my refund was processed over 2 weeks ago and then I'm still not seeing it. I've spent way too much time trying to figure this out with this company. What's up? Contact me
Alivecor.

22 czerwca 2022
Opinia niezależna
Oceniono na 1 z 5

Kardia 6L stopped working after 18 months

Kardia 6L stopped working after 18 months and warranty is only 12. Company has also moved to subscription model to receive newer diagnostics which feels quite exploitative.

I suspect there are better choices out there - it's too expensive for something that can just diagnose tachycardia and fibrillation for 18 months.

Definite buyer's remorse here!

17 czerwca 2022
Opinia niezależna
Oceniono na 1 z 5

Does not work with Samsung galaxy s22.

Does not work with Samsung galaxy s22.

Device stopped working after upgrading phone, told by alivecor that they do not support handset and I should downgrade!!
It is obvious that they have no software development path and advertise product in the full knowledge of its incompatibility.

Buyer beware !!!

12 czerwca 2022
Opinia niezależna
Oceniono na 1 z 5

Garbage and a rip off is all I can say

Garbage and a rip off is all I can say, I brought the product into the clinic to compare readings, this product wouldn't know Afib if it hit it on the head.
I have tried numerous times for a refund and as per the product that is garbage also.
Probably made in China by a bunch of flat head midgets
Where's my money?

2 maja 2022
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej