Absolutely abysmal customer service. Same canned response. The device has great potential, just poorly made, extremely unreliable and lots of interference. My smartwatch is so much better.... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Absolutely abysmal customer service. Same canned response. The device has great potential, just poorly made, extremely unreliable and lots of interference. My smartwatch is so much better.... Zobacz więcej
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ich habe Support AliveCor nochmals kontaktiert und umgehend Nachricht zur Lösung des Problems erhalten; freundlich und kompetent, wirklich gut. Zweckmäßig ist es in englischer Sprache zu kommuniziere... Zobacz więcej
I had been a very satisfied user of the Kardia 6L for several years. However, over the past year or so, things have taken a complete turn for the worse. Every reading, even in the garden, showed “elec... Zobacz więcej
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Stopped working one week after return window. Replaced battery. Clip would not press on as in video. Husband and daughter tried unsuccessfully. Repeatedly emailed and called company, no response. Fi... Zobacz więcej
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AliveCor is a medical device and artificial intelligence company that sells ECG hardware and software for consumer mobile devices.
Maiden Lane 30, 94108, San Francisco, Stany Zjednoczone
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Please do not rely on this for accurate diagnosis. I had several traces come back on it saying 'atrial fibrillation'and another trace stating 'atrial fibrillation'. I sent these off for their Cardiolgist's Report one came back saying yes to 'atrial fibrillation' and the other Report came back stating Atrial Fibrillation with rapid ventricular response'. Understandably this was all incredibly worrying and I was referred straight away to a top London cardiologist who specialises in rhythm disorders. Having had the appropriate and thorough tests done neither of these traces were actually atrial fibrillation!!! It caused us a HUGE amount of stress which could all have been avoided. Whilst I am sure this device has its uses it can also cause untold distress with inaccuracies. I am aware it states on Kardia that 'This report does not replace medical advice please seek professional assistance' etc etc which IS good advice. All I am saying is this device clearly is far from accurate all the time despite it's claims of 94% accuracy.

Odpowiedź od AliveCor
Please register my objection to pop ups and the requirement for a one page summary which requires internet.
Frequently on a boat with no internet.
Bad design, bad process

Odpowiedź od AliveCor
Truffa. Continua a venirti addebitato l'abbonamento anche se cancelli la sottoscrizione. Impossibile trovare come disattivare l'abbonamento. App fatta apposta in questo modo per circuire i più anziani.

Odpowiedź od AliveCor
The device is useful and easy to use.
However, the website does not make it clear how to use KardiaCare, for which it charges £99.99/year. Neither does it make clear that once used, it will keep on charging this fee annually, without any notice of renewal.

Odpowiedź od AliveCor
I used this technology as recommended by my cardiologist as I had a rapid heartbeat at a rate of 230bpm+ for lengthy episodes at a time, I needed readings for an accurate diagnosis. I sent several readings to my cardiologist, I got the diagnosis i needed and had the procedure i needed a couple of months later. Easy to use and share the readings. I would highly recommend this piece of technology. I am now living a normal life again.

Odpowiedź od AliveCor
This, I believe, is a scam. This unit never did work correctly. It would not hold batteries. It would not read my EKG. I canceled the subscription right away. All of a sudden they are charging me again. Complete rip off.

Odpowiedź od AliveCor
STAY AWAY.
Worst company I have ever dealt with. They sell a KardiaCare subscription, which includes one report after activation of the subscription, and one report later. What they don't say is that simply following the tutorial uses up the first report for whomever does the tutorial. When I went through the tutorial with my mom (for whom I bought the item), it claims to have used up a free report on *me* without any warning. (I never got the report in any event.) The company refuses to provide the report or provide any credit for it, and I've gone up the chain of supervisors. They seemed to say that because the report was "free," I haven't lost anything; it was free anyway. Not so. It's included with the cost of the subscription.
Now going to fight in small claims court for a refund, court costs, and fees. They will almost certainly lose, as their position seems frivolous, and the time and money the company has wasted on this issue is ludicrous and far exceeds the value in dispute. They have lost a customer of many years. STAY AWAY.

Odpowiedź od AliveCor
Deficient After Sale.
unfortunately there is no way to obtain assistance on a basic problem.
I paid for a yearly subscription but it is not possible to log in to activate the subcription. The Italian web page is unformatted and full of mistakes. It is not possible to log in. Their only advice after have obtained several sentive information on the client? In a nutshell "tap login" to "log in".

Odpowiedź od AliveCor
Ran a 5 minute analysis of my ekg and sent to a clinician, the clinician responded but I could not open the report. After lots of back and forth with support offering useless suggestions they finally admitted that there is an issue with viewing clinician reports where the ekg is 5 minutes.
Not a very useful tool if I can only view 30seconds of ekg reports sent to a clinician.
I will be sending the product back as it’s value as a tool has decreased.
This company doesn’t honour its own policies. Cancelled within minutes following their advice on how to cancel the complete order prior to processing. They completely ignored this and instead sent the device out double quick so as to take the money from my bank despite my immediate cancellation of this.
Advice is to return and then make an account to cancel the account?!? The device is going to be returned as I’m simply not taking delivery of it. It’s also apparent I’m going to have to fight via my bank to get my money returned without having to create an account with them to do so. Avoid, avoid, avoid!!
Unit itself seems fine. I asked 2 questions.
1. Before I bought it I asked if you could pay for individual assessments of ecg rather than monthly , I was told no. But you can.
2. After feeling unwell I sent a one off ecg which clearly stated tachycardia. I asked them first before sending, will they review all leads. Ypu know give you p, st segment analysis etc. They said yes. All I got back was a generic spiel about it being tachycardia and how it could be a fright or excercise. Ridiculous. That is not a proper review. 10 quid. To say same thing as what app says , basically a copy and paste. No wave analysis.
Update. They ignore all emails. No refund. No proper analysis. Do not buy the reviews. Its just cut and paste.
Solid product, responsive customer service team, good communications and follow up.
Only reason I didn't give it a 5 star review as it was unclear to me the value of the monthly subscription vs. the basic product. Everyone's doing SaaS nowadays...
I bought a 6L machine direct from Kardia in Feb 22 and have been generally pleased with it. I’ve got atrial fibrillation, so I also took out a monthly subscription of £9.99 for ‘advanced determinations’ which provide further information for your readings and other irregularities such as PACs or PVCs. You also get a certain amount of ‘credits’ to use, if you want further personal analysis of an ECG by a Clinician.
I used a credit earlier in the year where the Kardia told me I had ‘wide QRS’ but when I sent it to a Clinician, I was told I didn’t and that my ECG was normal. I did wonder then about the accuracy of the machine, but I carried on with it.
However, I recorded an ECG last week, where it said it was atrial fibrillation, but I think that there’s also something else going on with my heart which hasn’t been determined by anyone. I used up one of my credits for further analysis by a Clinician, stating the medication that I take and asking if it is just indeed Afib. I received a response within 10 minutes, with what looked like a generic ‘copy and paste’ response, advising me what Atrial fibrillation was ( exactly what I know already and is easily found on Google) and quite clearly they hadn’t read my question or took note of my medication, as the reply stated I could take the exact same medication I’m already on. As the response was so quick, It made me question if they’d checked my ECG at all. I wrote to the Help Desk, based in the US of my disappointment and once I’d sent them all the info they needed, I’ve heard nothing more since - and have chased twice. I’ve since cancelled the subscription as in my view, it’s a waste of money.
trying to get a refund on a fault device. Sent it back with the label they provided. Unable to get any response only being sent emails that do not relate to the refund.
At first i was impressed with the product but after a few months, not so much so i sent a request to cancel the subscription. I sent that request to cancel my subscription back in Feb. 2022.
They continue to take money out of my acct.
Now I will have to take it up with my bank.
In March I sent them a letter requesting to refund my $$ after I canceled the subscription but nothing.
I know that some folks are hurting for money but this is blatant stealing from folks that are already hurting for funds.
I see I'm not the only one with refund issues. They said my refund was processed over 2 weeks ago and then I'm still not seeing it. I've spent way too much time trying to figure this out with this company. What's up? Contact me
Alivecor.
Kardia 6L stopped working after 18 months and warranty is only 12. Company has also moved to subscription model to receive newer diagnostics which feels quite exploitative.
I suspect there are better choices out there - it's too expensive for something that can just diagnose tachycardia and fibrillation for 18 months.
Definite buyer's remorse here!
Does not work with Samsung galaxy s22.
Device stopped working after upgrading phone, told by alivecor that they do not support handset and I should downgrade!!
It is obvious that they have no software development path and advertise product in the full knowledge of its incompatibility.
Buyer beware !!!
I requested a refund for my Kardia as I couldn’t afford a monthly subscription. They responded quickly and sent me a return label. It took a little while to process but they refunded me my money in full.
Garbage and a rip off is all I can say, I brought the product into the clinic to compare readings, this product wouldn't know Afib if it hit it on the head.
I have tried numerous times for a refund and as per the product that is garbage also.
Probably made in China by a bunch of flat head midgets
Where's my money?
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