Alisons Automotive Group Recenzje 97

For me I liked how when we arrived on the forecourt we weren’t pounced upon and followed around, this gave us chance to look at the cars until we approached them.
my son and i approached Lia and found her very welcoming. she was honest and more importantly not at all pushy which I hate in a car sales person and would immediately put me off! This was the most pleasant and stress free buying car experience I've had due to Lia and the fast turnaround sorting my sons new car out and to put such a smile on his face said it all to the service we got. First Class Service Absolutely brilliant from beginning to end of our buying process all thanks to the team @ Alison's automotive group and BIG thank you to LIA your service was outstanding many many thanks...

This dealer is awful . The cars are at best polished turds and the managers are liars and conmen that don’t care other than getting money .
The cars are poor but they sell at top price the paperwork like Mot must be fake . How can a mot be given with so many obvious faults .
Total crooks

Would like to thank everyone who helped in me purchasing my new Mercedes service was very smooth thank you

Was very interested in one of their cars but as I lived a fair distance away didn’t want to drive to see the car without knowing the service history so I called them up I had to call them 4 times over a week and a half for anybody to get the paperwork when I finally did the person was very rude would not buy from them

If I could give no stars I would, to start with after talking on the phone and arranging to come a view car, paid a deposit to reserve it, went to pay with credit card no don't take them, would have thought they'd have mentioned that in all the phone calls they had had with other half. Phoned bank takes 24 hours to set up bank transfer as we don't do online banking. Managed to phone daughter and she done a transfer for us, went to pay the rest with cash, they then told us there is a 2% charge for cash, we had a moan about that, fair enough they squashed the 2%. Then when all payment sorted they went to hand over paperwork OMG no V5, really! Because of this they said we will pay the £25 and send off for it for you, because of this we will have to tax it for you you just need to fill on a DD form. which is annoying because we always pay all at once. Fast forward 4 weeks still no V 5 this is costing us money each day to park Car as we are a permit parking Zone and without V5 we cannot purchase a yearly permit. Phoned DVLA the said there was no request for a V5 for our car it was still registered to dealership. Phone Alisons got the it takes 4 - 6 weeks . Advised him I had checked with DVLA and there was no request there. He said I will check with Admin to see when it was sent and get back to you. Obviously that never happened. Fast forward another 2 weeks this now takes us to just over 6 weeks. I phoned Alisons had a go he said it was being processed at the end of March!! We purchased car 28th Feb. This was now end of April beginning May. Phoned DVLA they checked again no V62 anywhere in building to ask for new V5 to be issued, they advised me to get a form and send off myself. So now I am fuming, I phoned Alisons I was put on hold for 3mins when the man finally came on phone I said to him that the company is a joke and he has done nothing but lie to me, he said I have just spoken to DVLA and it's being sorted. I then said to him well that was quick because I was on hold for 20 mins to talk to someone because they were busy, you've managed to do it in 3 mins. I told them I shall be sending off the V62 form my self and requested the £25 it cost to do so. (Don't expect to see that) he said don't do that because it will hold everything up. I told him once again it was a disgusting firm and after sales was terrible. Phoned DVLA told them he what he said and that he just phoned them, she said there is no logged call from them and no matter what he said she advised me to send form. I filled in form took it to post office to get PO and enclosed a letter about the company and the fact they hadn't notified them about sale. I did actually say it was a matter of urgency as by now we had paid 7 weeks of daily permit parking. Guess what 1 week later the V5 arrived. So don't trust this firm to tell you the truth.

Lia provided excellent customer service from start to finish. She was attentive without being rushy, giving me time to consider everything while still keeping things moving smoothly. Her friendly approach immediately put me at ease, and it was clear she had strong knowledge of the product and process. Lia listened carefully, understood what I needed, and offered helpful suggestions without any pressure. Everything was handled professionally and efficiently, making the whole experience straightforward and enjoyable. It’s rare to come across someone so approachable yet organised. I would happily deal with Lia again and would recommend her to anyone looking for reliable, supportive service.

Sold me a dodgy car which I bought in December and broke down in February. Terrible manipulative individuals, avoid at all costs.

A very professional and honest company, especially Lia who was very helpful and made the experience easy for me, thank you all, I would definitely recommend this company 👍

Ben has excellent customer service skills. He went above and beyond to help me out, I had no car, so he came a long way to pick me up, his boss enabled him to do that, which made my day. The car is fantastic to drive, a good price and I'm really happy. Thank you Ben, enjoy Japan!

Alison's automotive were very friendly and sorted my car out as quick as they could as I needed a car although I've had minor issues they've sorted them out as quick as they could, I was dealing with lia who helped me out and was very friendly and helpful, overall good company and cars in there are genuine in good condition, finance was sorted very quick also which is a bonus. But overall very happy

Highly recommend..Ellie and Mat couldn't do enough for you great relaxed service ..Will definitely use again..

Bought my car from here and it was a great experience everyone was so relaxed and helpful, from Ellie taking pictures of the engine bay to Mat signing it off.
Will definitely use again.

Was quick getting me in to view a car. Was very welcoming when I arrived and was offered a drink. Was an excellent experience and was great with all the paper work and was very helpful. Would recommend to friends and family.

Brought a car from Alison group last week, after picking up my vehicle a problem occurred within 1 day. After speaking to jack my vehicle was picked up from my house within 2 hours! They found the problem and resolved it within 24 hours. Collin informed me what was wrong and made sure the car was road tested before I collected. Can’t fault the customer service and would happily buy from these guys again!

Lia was excellent throughout the whole sales process. From initial enquiry with honest and clear info, through managing a couple of very minor details on the car. Communication was quick and I’m very happy with the vehicle. Would happily recommend to anyone as they have a great selection of cars at a good range of prices.

Traded in my m135i for a bmw touring, matt was brilliant and sorted everything out quickly

Excellent customer service. Felt confident buying. Full on the road checks and service on the car giving piece of mind when driving away. Recommended

Great experience, really friendly staff who made the process really easy. Would definitely recommend

Alison's Automotive group was a pleasure to do business with.
Had a small issue with the car and they were very happy to sort the problem out.
Great after service, very caring and very keen to make sure my buying experience was first class.
I can highly recommend them and would definitely consider buying from them again.
Thank you Ellie for the professionalism in the sales process and thanks to Matt for the after sales
Experience and getting the problem sorted quickly and professionally to a high standard.
Kind regards Tim Phillips
Caerphilly South Wales.