Alisons Automotive Group Recenzje 

If I could give no stars I would, to start with after talking on the phone and arranging to come a view car, paid a deposit to reserve it, went to pay with credit card no don't take them, would have thought they'd have mentioned that in all the phone calls they had had with other half. Phoned bank takes 24 hours to set up bank transfer as we don't do online banking. Managed to phone daughter and she done a transfer for us, went to pay the rest with cash, they then told us there is a 2% charge for cash, we had a moan about that, fair enough they squashed the 2%. Then when all payment sorted they went to hand over paperwork OMG no V5, really! Because of this they said we will pay the £25 and send off for it for you, because of this we will have to tax it for you you just need to fill on a DD form. which is annoying because we always pay all at once. Fast forward 4 weeks still no V 5 this is costing us money each day to park Car as we are a permit parking Zone and without V5 we cannot purchase a yearly permit. Phoned DVLA the said there was no request for a V5 for our car it was still registered to dealership. Phone Alisons got the it takes 4 - 6 weeks . Advised him I had checked with DVLA and there was no request there. He said I will check with Admin to see when it was sent and get back to you. Obviously that never happened. Fast forward another 2 weeks this now takes us to just over 6 weeks. I phoned Alisons had a go he said it was being processed at the end of March!! We purchased car 28th Feb. This was now end of April beginning May. Phoned DVLA they checked again no V62 anywhere in building to ask for new V5 to be issued, they advised me to get a form and send off myself. So now I am fuming, I phoned Alisons I was put on hold for 3mins when the man finally came on phone I said to him that the company is a joke and he has done nothing but lie to me, he said I have just spoken to DVLA and it's being sorted. I then said to him well that was quick because I was on hold for 20 mins to talk to someone because they were busy, you've managed to do it in 3 mins. I told them I shall be sending off the V62 form my self and requested the £25 it cost to do so. (Don't expect to see that) he said don't do that because it will hold everything up. I told him once again it was a disgusting firm and after sales was terrible. Phoned DVLA told them he what he said and that he just phoned them, she said there is no logged call from them and no matter what he said she advised me to send form. I filled in form took it to post office to get PO and enclosed a letter about the company and the fact they hadn't notified them about sale. I did actually say it was a matter of urgency as by now we had paid 7 weeks of daily permit parking. Guess what 1 week later the V5 arrived. So don't trust this firm to tell you the truth.
After reading your reply , I disagree I'm assuming someone must have told my husband that credit cards were ok because he ask me to go to the bank and check the the amount we wanted to pay with it was ok and we wouldn't run into any problems. We do not do online banking so we would of had to organise something before we travelled up to you.
As for the V5 every time I phoned you the same old 4 to 6 weeks excuse came out. Are you then calling the DVLA liar's then when they said they have no record of you phoning or of you submitting a V62. On that I shall be contacting the DVLA to see if they are returning the £25 I had to pay for the new V5 which you had supposedly paid as well. I mean I have the receipt for my payment.

Sold me a dodgy car which I bought in December and broke down in February. Terrible manipulative individuals, avoid at all costs.

A very professional and honest company, especially Lia who was very helpful and made the experience easy for me, thank you all, I would definitely recommend this company 👍

Ben has excellent customer service skills. He went above and beyond to help me out, I had no car, so he came a long way to pick me up, his boss enabled him to do that, which made my day. The car is fantastic to drive, a good price and I'm really happy. Thank you Ben, enjoy Japan!

Alison's automotive were very friendly and sorted my car out as quick as they could as I needed a car although I've had minor issues they've sorted them out as quick as they could, I was dealing with lia who helped me out and was very friendly and helpful, overall good company and cars in there are genuine in good condition, finance was sorted very quick also which is a bonus. But overall very happy

Highly recommend..Ellie and Mat couldn't do enough for you great relaxed service ..Will definitely use again..

Bought my car from here and it was a great experience everyone was so relaxed and helpful, from Ellie taking pictures of the engine bay to Mat signing it off.
Will definitely use again.

Was quick getting me in to view a car. Was very welcoming when I arrived and was offered a drink. Was an excellent experience and was great with all the paper work and was very helpful. Would recommend to friends and family.

Brought a car from Alison group last week, after picking up my vehicle a problem occurred within 1 day. After speaking to jack my vehicle was picked up from my house within 2 hours! They found the problem and resolved it within 24 hours. Collin informed me what was wrong and made sure the car was road tested before I collected. Can’t fault the customer service and would happily buy from these guys again!

Lia was excellent throughout the whole sales process. From initial enquiry with honest and clear info, through managing a couple of very minor details on the car. Communication was quick and I’m very happy with the vehicle. Would happily recommend to anyone as they have a great selection of cars at a good range of prices.

Traded in my m135i for a bmw touring, matt was brilliant and sorted everything out quickly

Excellent customer service. Felt confident buying. Full on the road checks and service on the car giving piece of mind when driving away. Recommended

Alison's Automotive group was a pleasure to do business with.
Had a small issue with the car and they were very happy to sort the problem out.
Great after service, very caring and very keen to make sure my buying experience was first class.
I can highly recommend them and would definitely consider buying from them again.
Thank you Ellie for the professionalism in the sales process and thanks to Matt for the after sales
Experience and getting the problem sorted quickly and professionally to a high standard.
Kind regards Tim Phillips
Caerphilly South Wales.

Brought an extremely good car today from here, very professional company... they went out their way to pick me up from train station . I cant fault this company at all ... very impressed 👏

Superb friendly customer service from Ellie. Would definitely recommend.

I had a brilliant experience with Alisons Automotive Group. The team was incredibly professional, welcoming, and went above and beyond to be helpful. It’s rare to find such a friendly and knowledgeable dealership who make the whole process feel so easy. I can’t recommend them enough!

Ellie was a fantastic down to earth saleswoman. Honest and upfront about the car as it had just come in and not had its pre inspection yet. Let me check the car out in private from the moment I drove in, let me take the car out on a test drive privately, just let me do my thing until I agreed it was good to go. Addressed any minor issues, sorted the part ex, MOT, even drove me to the local post office to tax the new car when the Gov website had issues. Everything was easy thanks to Ellie. Also give thanks to the other guys in the office who addressed some hesitation I had after one ladies experience flagged up, and they went above and beyond what they're obliged to. Had the car a week now and it's absolutely perfect so far. If any issues were to arise im sure they will come in handy. Thank you all.

Ellie was really friendly, very helpful and gave us a great service. She arranges for the car to be serviced, mot’d and ready for our deadline to return to Devon by the end of the week. Really great service, highly recommended

They say you can only judge a dealer by the after care. I can't fault them, can only praise them based on my experience.
I had just bought my Audi and on the journey home, some of the dashboard functions failed. They picked it up the next day and got it fixed at the main dealer. Good regular Comms while they diagnosed it and returned my lovely car to my house.
Thank you to Matt, Jack and their manager.

We found Ellie was very polite,left us to look at the cars ,without standing over us,very helpful when we picked up the new car,I would strongly recommend Alison’s Automotive group,great service Ellie thank you,10/10