Alamo Recenzje 298

ALAMO / ENTERPRISE TYRE SCAM!!!!! PLEASE READ REVIEWS ON GOOGLE AND TRUSTPILOT BEFORE YOU RENT A CAR!!!!

Even worse than the rogue rental companies in the Med from the TV programs. Please read below and see that there are DOZENS!!! of customers scammed by Enterprise/Alamo with the tyres. Criminal.

Stansted Airport; picked up car in the dark. Had to check the car by Iphone light. At return a rude employee spotted a 1,5 mm tear in the tyre. I know I hadn't touched or scraped anything. No discussion possible!! Very rude communication with the claims department who ended up taking an extra 200 GBP from my creditcard. Pure theft and no leg to stand on. 200 GBP stolen and fuming. Incredible in today's world with customer protection...
On Google Maps _ Alamo Stansted UK I've added a picture of the specific tyre (old and worn); unfortunately not possible with trustpilot.

I had a poor experience with Alamo’s Heathrow branch. Every time I called, I was given different information—pricing, return options, and vehicle availability all changed depending on who I spoke to. I was told calling directly would offer more flexibility than booking online, but that wasn’t the case.

Promises were made and then reversed: a reservation for my 82-year-old father couldn’t be held as assured, vehicle return options changed, and quoted rates were inconsistent. This kind of service is confusing and unreliable. I expected better - not surprised at their pitiful Trustpilot score...

stanno trattenendo la cifra di indennizzo per danni DUE VOLTE dal mio conto bancario, non rispondono alle richieste di chiarimento, non danno alcun tipo di seguito alle mie numerose email.

Alamo Heathrow is excellent. Always rent car there, just perfect customer service. The team is amazing, super friendly and helpful. Cars always in good condition, and exactly what has been booked, or team always frying to accommodate better options if available. Pick up and drop off straight forward and super fast.
Want to express special gratitude to whole team who was on the shift 17-5-25 afternoon, especially Sav, Nindy, Ryland 🙏🏻🙏🏻 I forgot quite significant amount of cash in the car... comeback within hour and I just said "hello" and Sav already knew. They put cash in envelop and safety box for me 🥹 I really had 0 hope to have money back, thanks for whole team 🙏🏻🙏🏻🙏🏻 have no words

If i could give 0 stars i would. Me and my partner booked a rental car through Alamo for our holiday to Norway. Paid over £500 for the car and paid the £400 deposit. 1 hour before our flight we get an email to say Alamo can no longer provide the car we booked and will be refunding us. We called them to say we still needed a car and could they give us a different car. They said as the refund had been processed therefore they could not provide a replacement. We arrived in Norway with no way of getting to our accommodation. Luckily we were able to source a car through other means. The fun then started with the refund. The original cancellation message said we would receive the refund within 48 hours. That came and went. After contacting them again, they said they hadn't processed the refund until 4 days into our holiday so they lied to us. Now the refund was going to take 5-7 working days. This also came and went. In the end the refund for the rental took 26 days to reach our account.
Safe to say i will never be using Alamo again.

Rent a car from Expedia via Alamo car rental , Kaunas airport . We landed 1:05 and shortly we had joined rental queue.
There was one person working and he tried to sell additional insurances to everyone, so we wait 90 min overall and didn’t bough extra insurance - so we been charged 25 euro for out of hour usage . Worth to mention our car we been given was different company not Alamo with 56k on clock - and no car play or Android auto . I think its extra option when you rent . So at the end Alamo is not cheap provider as it looks

Ajay was great and waived/refunded us for the extra day that we were charged for at pick-up - our flight had been delayed so somehow there was an extra day’s charge on it? The staff member’s explanation did not make sense but Ajay helped us with this at the return. 1 star also deducted because of an excess of £2000 - extortionate!!!

I booked an Alamo car for a holiday in Punta Cana. After a long day of travelling we arrived at Punta Cana Airport to be told there were no cars available. I called Alamo customer service and was told the same thing. Now I'm having to fight to recover my deposit as Alamo claim I didn't turn up. Fortunately I have phone records and will be taking legal action.

I wish I had seen these reviews before hiring with Alamo recently in US

Like others used Alamo.co.uk to book car in Miami and prepaid for a Jeep Wrangler £1150 for 2 weeks

Picked up the car and after 4 days and it developed a fault (engine issue)- was told to take back to another depot as I was miles from Miami- they couldn’t replace with the same spec so we ended up squashed into a compact car and promised a refund for the difference- estimated to be £400

That was 3 weeks ago and still chasing up refund through several departments and getting nowhere- having seen similar issues here- BE AWARE of this company- I’ve used them in US since the eighties- but now they are rubbish and won’t be using them again

Passed the issue over the credit card company to see if they can help with refund

Cuidado con esta compañia, ya que no facilitan para nada si tienes algun problema.

Alquilamos un coches y cuando fuimos a recoger, no nos dejaron recoger el vehiculo con carnet virtual a traves de la aplicacion de la dgt, cosa que con otras compañias como avis o enterprise no tuvimos ningun problema.
Ademas no nos realizaron la devolución de la reserva.

Ich bin bisher sehr zufrieden mit der Anmietung. Habe sogar ein Super Upgrade (Mercedes SUV) erhalten.

It was not explained to me that the car is electric. Not mentioned at briefing. How do I charge this car when I had assumed it was petrol/diesel. I am unable to find the display showing how much range remains.
Appalling service from Alamo. How do I formally complain. No guidance from Alamo. Avoid.

We were full of trepidation having read some negative reviews about Alamo just prior to our trip. We booked our rental two months before travelling and were greeted by very helpful staff at Stansted Airport Car Rental Village. Both Euan and Dilara could not have been more helpful at each end of the rental, respectively. We arrived in the dark and photographed all around the car for evidentiary purposes if need be (not needed), and the whole experience was hassle free. The rental fee was excellent value.
All in all, a good experience.

Outstanding service from Alamo, Bristol airport 😊. Please send me the rental agreement immeditely next time though, thanks. Ben was outstanding when I picked up the car, truly an asset to Alamo! Deanie was incredible when I brought the car back, extremely competent and very helpful in sending me my rental agreement finally. Deanie was incredible, poles apart from Europecar reps!!! Both reps mentioned were incredibly good and both an asset to Alama Bristol
airport. Thanks Deanie and Ben, a great company, Alamo! ❤️❤️🍀Truly exceptional service, Deanie and Bin excell in all areas of customer service, truly a credit to Alamo!

Scammers! They rented me a car with more than 22,000 miles/33,000 km on the tyres (they admitted this when I inspected the tyres with them for the return) and then pretended that a scratch on the aged tyre with a depth of 0.5mm that was there before I took receipt of the car would need to be assessed for costs by their technicians. They said they would inform me of any costs and deduct from my 237 euro retainer. I refused to sign their statement, which said I had damaged the car in an accident - I definitely had not. They then charged my credit card the full deposit before I had even left the office. I'll report it as a fraudulent transaction the moment I get home. I recommend blocking your credit card before returning the vehicle if you don't want to be scammed. Strangely, they were charging another customer for hundreds of pounds of 'damage' as I arrived. Avoid!!

Update: The BVRLA dispute resolution service that you are referred to is partly funded by Alamo/Enterprise itself. Hence, very little interest in addressing fraudulent, yet presumably quite profitable, business practices. As you can imagine, BVRLA basically responds that "you signed, you should have noticed any damage, you better suck it up". So be prepared to go a step beyond this, as it is merely there to waste your time.

Belfast Airport.

Great car and value. Most importantly, Ryan was very friendly and efficient.

Long waiting time in Stansted until the car is ready even though we showed up in time and no one was there. Then we were rushed through the rental agreement and signed unknowningly a roadside assistance package. We tried to reclaim our money at car return and via mail but no luck. Beware of this untrustworthy car rental company!

Choose other rental company! Rented a car in Zürich airport for a week. Took pictures of the car to be sure Alamo didn’t try to claim anything as their reputation is bad. Getting back and 1,5 week after they now start to claim for damage that already was on the car.
Yes they are a bit cheeper than the other but you have to take pictures before and after and expect that they try to claim extra from the customer. Not OK COMPANY POLICIES.

Rented a car for one week out of Alamo Heathrow. Returned Jan 31st. Wound up with some small scratches due to a speeding car that cut me off in a roundabout. All reported on the 24th. Scratches were so minor when returned the car the employee couldn’t see them. He told me they hold a damage charge and the cost would be minor if anything and I would get a refund shortly. Enterprise DRU (parent company) has been holding £2,000 since then and after numerous emails the only response is it takes up to 60 days to process….meanwhile no estimate/proof of invoice for scratch repairs (they probably keep renting out the vehicle and probably charging every subsequent renter for the same thing). So it has been five weeks and I get the same runaround of they are awaiting additional information. What a scam to hold onto money hoping you forget!!
Update - After copying the CEO and disputing this transaction via my credit card who needed a detailed invoice showing the cost to repair (vs an estimate) I finally got my refund back! Over two months of follow up.

This company are nothing but scam merchants. Avoid.

I handed the car back in perfect order and they were ‘too busy’ to look at it. As we had had no issues they said we could leave the keys in the box. I subsequently got a bill for £1321 for a ‘missing parcel shelf’. This shelf was 100% in the car under the boot floor when we left as we even checked the compartment to make sure we hadn’t left anything in there. The rolled up parcel shelf was in there.

Their ‘proof’ is a picture of any empty boot - not even a picture of the compartment it is stored in!

Complete scam. I now have to fight with this dishonest company through my credit card as they do not answer ‘claims’ via their formal process - all you need to know to know this is a deliberate scam or why would you not engage and admit your error?